AARP United Healthcare Medicare Advantage HMO review: Online mistaken identity

Since Feb, 2022, I have called OptumRX and United Healthcare Medicare Advantage about another person's information co-mingled with mine. I have called once a month and recently I spoke to a person named Paul, phone number [protected] ext 63125, on Jan 6, 2023. Paul told me he was sending an email to the Privacy Compliant Department and would call me back with any information. 3 days ago, I found that I have been shut out of both my accounts.

No One can tell me what is happening.

Please note: I must have access to OptumRX because I have 6 prescription drugs that I am running out of.

Robert W Smith

5915 Piedmont Glen, San Antonio, Texas 78249

[protected]

[protected]@yahoo.com

United Healthcare AARP Medicare Advantage ID# [protected]

Desired outcome: I would like to be reinstated to both my OptumRX and Medicare Advantage Website log-ins.I would like an apology for the year long misery and agony of not fixing my account. This is outrageous lack of service.