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CB Other Review of AARP United Healthcare Medicare Advantage HMO
AARP United Healthcare Medicare Advantage HMO

AARP United Healthcare Medicare Advantage HMO review: Online mistaken identity

Author of the review
2:58 pm EST
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Since Feb, 2022, I have called OptumRX and United Healthcare Medicare Advantage about another person's information co-mingled with mine. I have called once a month and recently I spoke to a person named Paul, phone number [protected] ext 63125, on Jan 6, 2023. Paul told me he was sending an email to the Privacy Compliant Department and would call me back with any information. 3 days ago, I found that I have been shut out of both my accounts.

No One can tell me what is happening.

Please note: I must have access to OptumRX because I have 6 prescription drugs that I am running out of.

Robert W Smith

5915 Piedmont Glen, San Antonio, Texas 78249



United Healthcare AARP Medicare Advantage ID# [protected]

Desired outcome: I would like to be reinstated to both my OptumRX and Medicare Advantage Website log-ins.I would like an apology for the year long misery and agony of not fixing my account. This is outrageous lack of service.

Desired outcome: Call me at <span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span> and let me know when I can log in again. I have been shut out since Jan 6, 2023.

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