The complaint has been investigated and
resolved to the customer's satisfactionResolved Aamco — overpriced
resolved to the customer's satisfaction
Earlier one thursday morning i went to two auto body shops to find out what was wrong with my 2003 kia sorento i couldn't drive it and noticed my emergency brake light and the battery light was on i then opened the hood and saw that the belts were all off track, Both auto shops said that it was my harmonic balancer and that it needed to be replaced, the two shops also quoted me around the same price of 200 dollars for labor plus parts. Since i am a member of homeandauto with road side assistance i called them and they located the closes aamco in the area.My car was towed to aamco on 9584 fm 1960 w in houston, tx. by homeandauto my auto security plan who has a contract with aamco and offers a 10% discount on all repairs done to my vehical. The manager said that he was swamped with paperwork and would get to my car the next day but wanted to know if i knew what was wrong with my car and why i had it towed, I explained to him that two other auto shops said it was my harmonic balancer and that i could not drive it. Early the next morning he called me and said that my car would need a internel dignostic to determind what the problem was with my authorization he could do it for $475 and plus the cost of the parts.Which he said i authorized. I never gave him authorization and not knowing he had already disassembled my car. I then called aamco corporate office and left messages of my complaint i was contacted by customer relations who was trying to persuade by argument that i authorized him to work on my car. I had my car sheduled to be towed from aamco and they would not release my car until i pay $475.The next day the manager called me said the parts was installed but the car was not running correctly and that my timing belt would need replacing which total an additional $885.he said he could everything for $1600. i told him i did not authorize him to replace my timing belt and asked what was the owners name and phone number which he said they do not give out the owner's number to customers and i owed him $708. STAY AWAY from this aamco, the manager raises the cost of parts to make more money a straight up cunn artist.
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