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On February 25th, 2025 a technician from A House on a Rock Home Inspection LLC came out to a property I'm interested in purchasing. During the home inspection, the technician caused damage to one of the windows. Additionally I was not provided with the radon test results, which I paid for, in a timely fashion which impacted my rights as a home buyer to make an informed decision prior to signing additional property contract documentation. I contacted the owner of this company, Juan Jimenez, and his written response to my email was that he was refusing to remedy/address ANY of my concerns.
My partner then contacted him by phone call. The conversation was recorded and he stated 1) He will NOT be helping us, 2) He will NOT do business with us again under any circumstances, and 3) He denies any accountability for our experience with his company. The disrespect was very unwarranted. I don't know if this is how he treats other good paying customers or if this is just how he decided to treat us today. Either way, it isn't right. At all.
Radon IS present inside the home based on the inspection report and as someone who has a medical history with breathing/heart problems, I should have been promptly notified. I am looking for some sort of course correction by A House on a Rock so that we can continue forward in a peaceful manner.
Country of complaint: United States
Desired outcome: Restitution
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