24/7 HockeyLost package, poor customer service!

This review was posted by
a verified customer
Verified customer

Last year I placed an order with 24/7 Hockey for just over $700 of hockey equipment from their webpage. They filled the order and sent it out in to packages. One of the packages arrived and the other did not, so I contacted them concerning this. They were good about giving me the UPS shipping number, which I used to see that one of the packages was delivered to the wrong address. When I contacted UPS about this they said the shipper needed to file the lost package form. When I contacted 24/7 Hockey (via the web and their webpage message) to ask them to contact UPS so the problem could be resolved, I would not get any response from them. I have tried to contact them a number of times and I have only had one response, which was "What was your problem again?"....and after I explained it all again, there was no response from them.

If the lost package was worth only $30 or $40, I would be willing to walk away from it all and just never buy from them again, but the package included over $300 of hockey equipment.

The amazing part to me is that this is how a business would reply to a customer. They have never once acknowledged that there was a problem, or suggested any willingness to resolving it. I guess I have had good experiences with businesses in the past being willing to resolve a problem that I was so taken back by this experience.

24/7 Hockey
48775 Fairchild
Macomb, MI 48042


  • Bj
    bjwright1 Sep 29, 2010

    We placed an order on 9/13/2010, for hockey pants with 24/7 Hockey, Inc. Thankfully it was an order less than $50.

    Although the website claims they accept credit cards and pay pal, they requested a money order be sent before shipping the product. We sent the money order 9/14/2010 and never received the pants. We have tried several times to get in touch with the company but they hav never responded.

    Don't make the same mistake we did - DO NOT ORDER FROM THIS COMPANY!!!

    0 Votes
  • Jw
    jwthockeyfan Sep 13, 2010
    This comment was posted by
    a verified customer
    Verified customer

    This company is a scam they will never ship what you order or answer you calls and e-mails. I ordered $400 worth of hockey equipment they billed me immediately yet 3 weeks later nothing has changed it stills shows my order as processing and nobody has answered the phone or responded to my e-mails. Do Not Order Anything From This Company. THEY ARE FAKE.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.