Walgreens
reviews and complaints

As a regular customer of Walgreens, I have had mixed experiences with their services. While the convenience of their locations and the variety of products they offer are commendable, there have been instances where the service fell short of expectations. One particular incident involved a prescription that was supposed to be eligible for same-day delivery, but the delivery was delayed significantly, causing inconvenience and frustration. Despite some positive aspects like free shipping and a wide range of beauty products, the inconsistency in service quality is a concern. It's essential for Walgreens to address these issues to ensure a more reliable and customer-friendly experience for all patrons.

I have been using Vision Direct for 5+ years now, and I have been continually satisfied. Just this week I ordered one year's supply of contacts and contact solution for only $125 (picture attached), and I received the products within 4 days.

(+) They have the top-brand products (Alcon, CIBA Vision, Acuvue, Bausch & Lomb, etc.). They aren't rip-off versions or anything fake.
(+) They verify the prescription for you, by contacting your eye doctor
(+) Great products, fast shipping

(-) Website design is not amazing
(-) Their website stores old information, so this may cause issues when trying to apply coupon codes (but you can get it fixed right away if you call customer service)

I have never experienced superb customer service like I received from Jerome Etzel. He is a masterful photo expert with Walgreens at *** Nine Eagles Dr. in Tampa, Florida. I couldn't retrieve precious 3 generation photos from my cellphone and Jerome saved the day. He installed a memory chip in my phone that was missing. Took his phone and researched how to get the phone to release the pictures to Walgreen's equipment. Jerome's persistence and expertise brought back pictures of my 98 yr. Old Mom with my sister and daughter and my deceased precious dog. These photos would have been lost forever without his thoughtfulness and diligence. I am most grateful to Jerome and Walgreens for hiring such an exceptional person.

I don't know how drugstore.com delivers orders so quickly. I'm prompted to write this review today, Tuesday mid-afternoon, because I just opened my package of items I ordered on-line on Sunday, late afternoon. Drugstore.com does this so consistently that I even order items from them that I'm in a hurry to get. In addition, I have found that drugstore.com has items that I can't find anywhere else, e.g., Glad Handle Tie trashbags, and a particular nail polish remover I like. In general the prices at drugstore.com are on par with my local stores, although, when drugstore.com has items on sale, they are a good savings.
I rarely write reviews, but I'm so pleased with Drugstore.com's speedy delivery that I wanted to share my experience.

I have a lifetime membership with Team National and since Drugstore.com is one of their affiliates, I get a percentage back on everything I purchase from them. I have used them regularly now for several years for many of my household and personal use needs. I like the previous purchased history they provide that allows me to select items that I buy regularly without searching for them again. They also offer additional discounts and coupons on many items that makes this site a no-brainer for me. Although there are some instances where I pay slightly more for some items, I consider myself still ahead since I can shop, place my order and receive it without ever leaving my home.
With all they have to offer, I have found their site pretty easy to navigate and searches are accurate and fast.

I went to Walgreens in High Point, NC, yesterday to buy Iron Supplement Pills. As I looked at the display, I couldn't find what I was looking for. I found the Manager on Duty and explained my situation. He gladly walked me back to the supplements and found what I needed; He asked if there was anything else he could do for me. I thanked him and proceeded to the checkout counter, where the cashier picked up the SERVICE BALL. She greeted me, asked if I found everything I needed, as she rang me up, she made sure I was a rewards member and had entered my phone number to activate. She then looked at my account and notified me that I had a $5.00 discount in my account. I say this because I have encountered a number of service personnel who have treated me as if I was interrupting their day. I just believe in this day and age when you see good old fashioned Customer Service it should be acknowledged. Yes, that is very sad, but it is the world we live in. It should be the norm rather than the exception. Good Job Walgreens you are among the Elite today!

Walgreens is definitely the only place I will get my prescribed medicines!
I have shopped at several Pharmacies in the past 45 years. One Pharmacy neglected to pay attention to the Contraindication Alerts, gave me two medications that are NEVER allowed to be prescribed together, and I nearly died. Other Pharmacies have not made that drastic an error, but I have found that many Pharmacies will charge more than they should. This has digruntled me, and made me feel that Pharmacists just cannot be trusted.
Then, I began to get my prescription drugs from Walgreens. I have been with them many years, and not once have they made a mistake. Correction: they made a mistake one time, but not a serious one. They have correctly filled several hundred prescriptions for me. I had been very ill, and now, though I am still disabled, I am much healthier.
The staff at Walgreens' stores are unfailingly polite, helpful, considerate, and truly give the best service.
The Pharmacists will ALWAYS answer any questions I have about medications. Sometimes, they even offer information before I can ask for the Pharmacists.
I am not thrilled with the prices on the vitamins, supplements, or ace wraps. They also do not carry all of the products I usually buy.
However, for a Drugstore, Walgreens hands-down scores the highest ratings from me EVERY TIME!

It's been 5 days or so since I've had my exit only area empty like a woodchipper does as it's spitting out wood on a hot summer day. I kept trying and trying to make my poopshoot go poop but nothing. I'd been clinching my buttcheeks together and releasing like it's a daily workout ritual for days now. I made my way into the local Walgreens to search for the perfect butt washer. I found myself eyeballing something that looked like a giant [censored]. I wasn't for sure whether I should get the single or a 6 pack. I called all my friends and even asked the cashier if she wanted to join my terd spewing party. Unfortunately they all turned me down. When I returned to my homestead, I realized the box stated "ready to use" I inserted the entire package in my turd cutter, alarming the enema was actually inside the box... So apparently it's not "ready to use." Finally retrieving the enema out of the box, after I removed the plastic sleeve 5 hours later and exposed the lubricated tip the enema was ready to insert. But much to my surprise, the tip had not been lubricated and felt more like a cat's tongue. After feeling the cat's tongue I made my way to my throne and I noticed the pictures on the box, realizing I had administered it in the wrong position apparently ur not supposed to stand on your head and shove it in like your stuffing your grandmother's Thanksgiving turkey. I started squirting out turds like a machine gun then there was an explosion like a volcano. Moral of the story never plug your poop shooter and always... Always read the directions first.

RE: NOAH / PHARMACY EMPLOYEE
Compliment

I frequent the Walgreens #*** - *** US Hwy 1, Sebastian, FL ***.
Transaction 1/26/2023 - RFN# [protected]-2603.
Your employee NOAH always stands out among the others. He is always professional, tactful, kind, knowledgeable and extremely helpful... AND handsome.

On Jan 26,2023 I arrived at the drive-thru, requested that an antibiotic be done ASAP. I am my sister's legal guardian. She was at the hospital ER for over 3 hours. We dropped the antibiotic off right away because she was in pain & I had to go to work. I asked for a rush order. We dropped it off as a rush order. (I try not to do this because Walgreens is always busy with many other customers. This was an exception). I have been doing double shifts at work for two other employees who are sick at two different locations. No way I could get back to Walgreens the following day.
Noah's female co-worker at the pharmacy drive-thru didn't put a rush on the order - even though I apologized for doing so. We said we'd wait for it to be ready. I explained that my sister is in pain, I've got to drop her off at home & need to rush to work...(I ended up being late).

No text arrived so we drove back to the pharmacy after waiting over one hour. A different female drive-thru employee said it wasn't ready. She told us to walk inside the store to the pharmacy & wait. This was not told to us earlier. If we knew it would speed up getting the medication, we would have walked inside prior. We had been waiting in our vehicle in the Walgreen's parking lot waiting for the text/notification that it was ready...apparently, the first female employee failed to tell the pharmacist to put a rush on the order -
Because of this. The conversation with the new female employee at the drive-thru was awkward.

We had driven to the Walgreens drive-thru two separate times on the same day. As we were told, we parked, walked inside the store immediately. Luckily for us, Noah was at the cash register. He tactfully explained that the medication was not ready. He didn't rat on his co-worker - but I pointed her out. I explained that I couldn't come back the following day due to filling in double shifts for two sick co-workers at different locations.
Noah handled the situation very well. After approx 15 minutes of sitting inside the Walgreen's pharmacy we received the ER medication. By then we'd been waiting approx 1 hr 45 minutes from the original time of dropping off the prescription.
We drove back home. I dropped my sister off & I rushed to work... I was late.

NOAH kept his cool and got the medication to us as soon as he could. We really appreciated it!
Please do something extra special for Noah today. Thank you.

I needed something quickly and decided to go to Walgreens. I don't use this Walgreens so after looking around for awhile trying to find the item I needed, I stood in line to ask the woman at the register where the item was (there was no one working in the aisles/store to ask). The woman at the register told me it was in aisle 17. I went to aisle 17 but it was items not related to what I needed. I went back to the front. I asked for a Manager. The (rude) woman said to wait. I waited. I looked in the aisle again. No luck. I went back and waited in (a long) line again to ask a different clerk. She sent me to a different area. No luck. I again asked for a Manager. I was told she was on break and that I'd have to wait. I was already in the store 20 minutes for 1 (should be a $2.00) item. I left and went to Walmart...I'll never go back to this store.

I love finding good deals at walgreens and the staff at my local store are very helpful and courteous. One problem I see alot is lack of product on shelf. Weekly deals that offer register rewards or walgreens cash can not be completed because there is never the needed quantity on the shelf to make the purchase. I follow couponing groups and see other locations have a large quantity of product available so people can make good deals. This does not happen in the store where I shop. Small town and only one walgreens . Wish my store received a larger volume of product for advertised sale. Thank you. Customer Tammy Brewington.

Hello,

My name is Barbara Toledo. I have been filling prescriptions at this location for many years. I have come across some very good staff, but this young lady stands out. Melissa's performance is excellent. She goes out of her way every time I need to fill a prescription. The reason why I am writing this, is because I have a young daughter, who has multiple disabilities. My daughter is now dealing with end stage liver failure. Anyone that knows people like my daughter, knows they have difficulties with their health insurance constantly changing and the complications that causes when trying to fill a prescription. I was in store # 4923 filling a prescription on 1/5/2024 where a gentleman handed me a piece of paper telling me no, you do not have insurance. I then went home and called the number he gave me, where I was informed that my daughter does have coverage and that this particular prescription was in fact covered. I was upset with how I had been treated by this gentleman and came home to wait for Sunday morning to call the pharmacy back, hoping to speak to the pharmacist. Melissa answered the phone and I said "Hello, my name is Barbara Toledo" and right away Melissa replied "Good morning Mrs Toledo. How may I help you today?" I explained to her what had happened on Friday. Instead of putting me on hold, she said "Lets work this out." I gave her all the information off the health insurance card and she paused a moment. She responded " This is most definitely covered. Will I be seeing you today? I can have this ready in 10 minutes." I cannot begin to express how often Melissa has come to our rescue after we have been sent away or denied coverage. She is the epitome of excellence. Your company would benefit if you could only clone this young woman from her personality to her body language. She is the standard of professionalism.

Thank you,

Barbara Toledo

[protected]@gmail.com

I ordered 2 photo books for my son, granddaughter and daughter-in-law who are visiting from Australia over Christmas and we made the books as a special Christmas gift. We ordered the books from your store #[protected] State RT 54 in Owensboro, KY. We spent at least 20 hours preparing the layouts for the books. I went to pick up the books, paid $84.78 and inspected the books before leaving the store. The covers on both books had a large bubble next to the spine and the pages were stapled about 1 inch from the edge so the photos near the spine are partially obscured when the pages are turned. All of the pages were loose and slide out of the binding. I complained to the store employee and she said it was a problem with the binding machine and all books have the same issues. I told her this isn't true because this week a relative had a photo book made for my wife and I for our anniversary and the book was perfect. The employee told me that she could give us a discount or redo the books. I told the employee an inferior book is unacceptable and I wanted the books redone. She said she would redo them and I could pick them up tomorrow. About an hour after I got home the employee called me and said that she could not redo the books because they were out of supplies and suggested I go to the Frederica Street store. My wife and I do a lot of shopping at Walgreen's and go there for all of our vaccines. Our insurance company (Anthem) gave my wife and I each a $100 Walgreen's gift card for getting a wellness check-up. If Walgreen's is going to produce photo books, the employees need to be properly trained in the preparation of the books and proper customer service. They should inspect the books prior to giving them to the customer and not give them a poorly constructed book. Our granddaughter is 7 years old and this book depicts her activities from when she was an infant. We thought it was a perfect gift for her and her parents. This is only her second time visiting us and we want it to be memorable. We wanted to do another book of their visit over the holidays and send it to them after they return to Australia. Can we trust Walgreen's to do it correctly?

I think that it is very rude of your pharmacy staff, to shut the window, on your customers who have been sitting in line waiting for medication.

I had been sitting in line for 10 mins. The car ahead of me pulled away, as I pulled up to the window the lady pulled down the shade a picked up the phone and was walking around.

I felt that was very rude. At least finish the people in line. When I walk in all the pharmacist had to say there is a sign .

Well I am sorry, but us working poor people, who make ten times less then you people, who have banker hours, who have holidays off, and now weekends, and only have to work 9-5. And don’t have to leave your 10 hr shift job to make an exception to leave early from their job to come pick up there medication. Then can laugh and make fun of me. So Walgreens thanks for your time. But I will be pulling my prescription!

Purchased "New Hershey product" called "milkalicous". The candy bar tasted awful! So I return it in zero below weather to the Walgreens and had to walk ( mind you). After arriving I was told that you cannot take back non perishable food items nor drink? What,?! After 15 years of being a customer this is unbelievable if an item is beyond expiration. I felt embarrassed and so did my wife. Thank you so much for nada...

James. "Pharmacist" The nastiest human on the planet. Disgusting trash. He made me cry. As well as my federal insurance agent who attempted to speak to him. He is unhinged. Unprofessional. He needs a mental evaluation before distributing medication. If no one does anything to stop him I will continue to see that he no longer treats our community this way

Doctors sent prescriptions via email and pharmacy didn't have enough to complete orders. 5 orders 3 incomplete with no help from pharmacist to resolve this. I wasn't about to leave town for work didn't have enough medication to keep me from getting sick on the job. I called customer service and basically was told that there was nothing that could be done that I would just have to miss work and that's the way it is.

I have not been so appalled by the replies that I had gotten from different employees of Walgreens. I went to another Walgreens and they were going to double bill me and tell me it was my fault and all I could say was that's wrong that's wrong that's wrong and I left without anger just my head hanging down.

Hello,

The wait times are so long, the drive thru is never open anymore. I had to go to this location 5 times before there was a pharmacist working so I could pick up my prescription.

Now I am having ankle surgery and when I called to see if they have the prescribed pain medicine in stock. They said I had to come and check in person. I am not allowed to drive my car and should not have to waste a trip to the Walgreens in a taxi just to see if they have the medication in stock. I know this store is short staffed, but they should at least let the customers know if they can get the medication.

Thank you,

I'm writing because I have a complaint with you 1355 2ND street henderson ky 42420 location. They are a bunch of people who have no clue as to how to operate a pharmacy they have people working there that are not quailfied to do the job. The lst time I was there they had people who normally work in the store as stock and cashiers and they are messing up peoples medications. My daughter went a local clinic and was given an inhaker and some antibioctics and they constantly said they didnt have it even thought the Docotor called it in by escript and they tried to tell me that an escript took 2 days to arrive and I know for a fact that it doesn't. They lie and treat people with disrespect. You need to fire all of them and get some people in there that actually care about people and who are quailfied to do the job correctly and expeditally. Instead of trying to buy out all the little mom and pop pharmacy to try be the monoply on pharmacys.

Had difficulty chewing and swallowing... when I swallowed what I could I took the piece I couldn't swallow out and it is a piece of wood... sharp and unchewable large sliver of wood. Now my anxiety is going through the roof because I definitely ate some. I saved the other half of the bar along with the packaging and piece I spit out. Not thrilled at all.

I'd prefer to be contacted by phone if possible, regarding this. My number is [protected].