Walgreens
reviews and complaints

The Walgreens at Plank road Fredericksburg Va 22407 keeps refilling prescriptions early and not giving the total amount.

They say Reason is to get all prescriptions at the same time.

The partial refill is counted as a full refill.

This is not true it has been going on for over a year.

I have to go back to the Dr for refills.

Your policy is a bonus at years end for refills issued.

I was told not to be rude by your employee.

I left CVS for this reason when you opened this store

No good reason for this kind of treatment.

[protected]

Please reply.

[protected]@yahoo.com

2) DOCTORS. 🚧Road Block🚧

A) you have to contact the doctor each month to request the prescription. Ideally your doctor can get it sent in a timely manner. Most doctors only send them at the end of each day. The doctor needs 2 days to send the prescription out. You also have to account for the weekend, ordering earlier depending on dates. (🚧But you have to be careful on the date when the pharmacy gets it🚧). Many doctor offices will only let the doctor who initially prescribe it, to prescribe it each month. If they are sick, on vacation, or at a conference, oh well, you have to wait for them to return. You are off your meds. If the pharmacy does not have the medication when they receive the prescription, hopefully they can order and get it in stock before you are off your meds. Or the patient has to find a pharmacy with it in stock, is the patient’s responsibility to find new pharmacy. When the patient finds the new pharmacy with it in stock, they have to contact the doctor to cancel the initial pharmacy and reorder to the new pharmacy. Hopefully, the doctor will be quick enough before that pharmacy runs out of stock. Doctors generally only do their prescriptions at the end of the day M - F. Anything happening near the weekend or holiday will generally have patients off their meds. Doctors do not place prescriptions on weekend. That pharmacy who had it Friday, no longer does. The patient has to call pharmacies again to find the medication in stock. Remember- ADHD means a person may have difficulty staying on task, sustaining focus, and staying organized. This is what the medication helps with. Extremely difficult off the meds.

3) PHARMACIES (WALGREENS) 🚧MAJOR ROADBLOCK🚧

Pharmacies used to keep medication in stock. There was competition from other pharmacies. If they didn’t have it, the patients will just go to the new pharmacies

a). When insurance companies started dictating which pharmacy their insured goes to, the pharmacies stopped being competitive for the consumer. They knew the consumer was trapped. The pharmacies began to go to just in time inventories. The prescriptions they now kept in stock had to be popular and cheap.

b) expensive or unpopular prescriptions have to be ordered. Adding 2 day time to receive the medication. 4 days if it is the weekend. This policy makes chances of going off meds very high

c) pharmacies have decided to cut staff to ridiculous levels. They do not have staff able to get the medication out in 15 minutes. The pharmacist has become a production line. They no longer have time to get to know patients or their history. If the pharmacy is too busy, your prescription will not be downloaded until late in the day or the following day. You lose days until they inform you if it is in stock, has to be ordered or out of stock. You can try to call but will have to hold for long time. Until downloaded the only information you will be given is they have received the prescription.

d). Once it is finally downloaded, you will get a notice that it is out of stock and more has been ordered. You will not be told when the shipment is expected. Chances of running out of medication is high. You can call and be on hold for a hour. Remember staffing has been cut and there is no one to answer the phone. I have watched a pharmacy let the phone ring for an hour and nobody answered the phone.

e) once downloaded you can receive notification they are out of stock. I had the prescription sent at 9am on Thursday. They did not download the prescription and let me know they were out of stock until 4:00 pm on Friday. Will be out of meds because of weekend.

f) Walgreens is not allowed to transfer Schedule II medication. They also place a burden on their customers to call individual pharmacies to see who has it in stock. They should have a system to tell you what stores do have it on file.

f). There is a strict limit on how long an ADHD prescription may be on file. The earliest the new prescription can be filled is 28 days. If the prescription gets to the pharmacy too early, you are told you have to wait until the 28 days. They then file it. The patient is then responsible for ordering it to be filled. There is a fine line of ordering close enough to the 28 days if it has to be ordered. Too early, it will be kicked out. Too late, you miss order window.

g). Any medication that is not covered by insurance will not be filled or ordered. You can not call and tell them ahead of time, you will pay cash. They are incapable of noticing you have been paying cash for it for 10 years. You have to wait until the prescription is downloaded- insurance restriction pops up, then you can call and tell them. You can not use the app or internet to acknowledge you understand it is not covered by insurance, and will be paying cash for it. There is not anywhere on the system that marks you pay cash for this medication. You have to wait and call, adding days for download, noticed, and told. Hopefully you can still make it in time to be ordered.

h). Any medication that is above $150ish will not be filled or ordered. Same as above. Just another holdup that can cause delays. You can also have them hold it for no insurance, then turn around and hold it for price.

i). The individual pharmacies do not decide what is ordered. Corporate does the order. You can not call individual corporate pharmacies and ask for it to be ordered. You will be sending prescription tomorrow, does not matter. They will not order it until the prescription is received. And you have to be careful the prescription hasn’t been ‘filed’. It has be a prescription with request to fill before it is ordered. It does not matter you have been getting the same medication for months.

Walgreens pharmacy’s priority is to serve the insurance industry, and cut costs. They no longer care if their practices causes a patient to be off their medication.

Every cog of the elaborate system to order ADHD medication has to operate optimally in order to receive your medication within 30 days. Far too many roadblocks policies have been implemented to prevent you from receiving your medication. The priority shouldn’t be to prevent abuse or save costs. The priority should be treatment of the patient. Walgreens has enacted policies to save money. Saving money has caused treatment to be withheld on a continuous basis. They should ashamed and figure out ways to provide treatment.

I went to pick up my wifes prescription at 9921 Okeechobe Blvd, Royal Palm Beach fl on July 13, 2023 when the tech retrieved it she said that I had one ready as well. She asked if I still took Eliquis and I said yes and paid for both prescriptions. When I got home and took the meds out of the bag mine was for

clopidigrel which I no longer take. I brought it back the nextt morning julu 14, 2023 at approximately 10AM. The young lady (the pharmacist) told me that Walgreens policy was that once the meds leave the pharmacy they can not be taken back. I explained that it was their error asking me if I still took eliquis and giving me clopidigrel. She still insisted that Walgreens policy prohibited meds from returned.

Allan Kelly

2175 Sapphire Circle

West Palm Beach Fl

Date and time: 7/6/2023, 12:22 pm. My mate received a call from our local ( Cookeville, TN) Walgreens, saying she had a filled prescription that they were going to deliver. We have never had a prescription delivered, we always pick up at the store. The delivery person looked like a big doper and was very curious concerning my mate and our home. Also, the prescription was charged to my debit card without my approval. My mate's prescriptions were moved from Walgreens to Kroger in May 2023. So why was Walgreens filling a prescription for her in July? We contacted her doctor and he said he had not sent anything to Walgreens because he had changed everything to Kroger in May. Yet his name was on the bottle as the doctor that ordered this prescription. So, how did this happen? This could have resulted in a very dangerous situation because of too much medication being given to a patient.

I called 3 times to update my insurance! First time pharmacy tech put me on hold, picked up and I repeated i want to update my insurance, she told me to hold put me back through automated system, got through she picked up and said Walgreens “HOLD” and slammed the phone, picked up again I explained i want to update my insurance information and she told me to bring it in it would be easier! I explained then I would have to wait on my prescriptions and she said hold and sent me back to the automated process again. I have covid and a dr appt tomm i know i am going to get scripts for! As a healthcare worker i understand when staff can be short however this was not appropriately addressed! It was the same girl each time! I did not get a name or any information as she kept rudely dismissing me !

I called your toll-free number [protected]) for the photo department to obtain the status of my VHS to DVD conversion order. The first piece of information I asked for was her name, in the event that we were cut off. She immediately became very hostile towards me, not wanting to give me her name. It took several attempts to find out her name. She continued to ignore my request, until she found that I was not about to give up, then begrudgingly gave it to me. She was very rude, unprofessional, unhelpful & the epitome of lazy. She would not help me, and proceeded to read from a script, something on the order of "I cannot help you.." Her name was with Jeanine. I realized that it was a waste of my valuable time, so I decided to contact my local Walgreens directly in Poinciana, FL. I spoke with Carlos in the photo department, who was very respectful, helpful & professional. I believe that it is important to commend Carlos for his professionalism and re-train Jeanine on Customer Service etiquette and work ethic.

If my health is so important to you then why can't your pharmacy keep up with my medication refills? I left CVS for the same reason and it doesn't seem Walgreens can do any better. Instructions for refills are NOT to call your doctor. The pharmacy is supposed to contact the doctor for approval for refills. I was and I'm supposed to be on the "one tip" program, but it's not working and hasn't been for a long long time. I live 70 miles from the closest Walgreens and it costs me more in fuel to make multiple trips to get my medication than what my meds cost me. Why can't I get ALL my 90-day meds at the same time as I did several years ago? What's the problem?