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Kohl's Corporation

Kohl's Department Stores, N56 W17000 Ridgewood Drive
Menomonee Falls
United States - WI53051
Customer Care
1 855 564 5705 0 0
+1 262 703 7000 0 0
+1 262 703 6353 0 0
Work days:
Mon7 AM - 10 PM
Tue7 AM - 10 PM
Wed7 AM - 10 PM
Thu7 AM - 10 PM
Fri7 AM - 10 PM
Sat7 AM - 10 PM
Sun8 AM - 10 PM
Yes2You Rewards Customer Service
Toll Free: 1 855 564 5751
7am to 10pm Central Time, Monday through Saturday
8am to 10pm Central Time, Sunday

Kohl's Charge Card Customer Service
Toll-Free: 1 855 564 5748
7am to 10pm Central Time, Monday through Saturday
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Kohl's Complaints & Reviews

Kohl's - Unauthorized credit card charges

Posted: 2015-11-25 by    captainkurtis
Complaint Rating:  0 % with 0 votes
In the middle of a terrible customer service experience. Over the weekend someone used my Kohls.com account to place a fraudulent order. I am not sure how someone obtained my account information, I suspect there was a data breach that I was never informed of. After receiving the email confirmation...

Kohls - California, San Luis Obispo - Work conditions

Posted: 2015-11-10 by    Yolanda P. Ramirez
Complaint Rating:  0 % with 1 votes
My daughter Samantha Ramirez works for Kohls @ Madonna Plaza Shopping Center, 205 Madonna Rd., San Luis Obispo, Ca. For the past month and half she been working with high pitch noise in her area in the back of the store. She has been coming home with headaches. She has reported the noise to...

Kohls - Little girl shoes

Posted: 2015-10-26 by    Reviewer82578
Complaint Rating:  0 % with 1 votes
I ordered a pair of little girl shoes online, but they sent the wrong pair of shoes completely. So I went to the Kohls store in Monroe, MI to exchange them. Wow! Was that a bad idea, the manger of the store that night was so rude and sent me out of that store with the same pair of wrong shoes...

Kohls - Certetesy Check Services

Posted: 2015-10-10 by    Reviewer39833
Complaint Rating:  0 % with 1 votes
I have been a customer for years at Kohl's; have 95% of the time paid by check, without a problem. First time ever, check declined through Certesy Check Services; attempted to reach someone, no luck. Have never bounce a check; no reason for that to have happened. Have emailed the Board of Directors...

Kohls - South Carolina, Summerville - Screwing consumers

Posted: 2015-08-04 by    Screwed&pissed
Complaint Rating:  0 % with 1 votes
Kohls makes it so inconvenient to pay on your Kohls charge: You can't pay with your debit card online or in the store; they want a routing/bank number online, but good luck actually accessing your account online, and why don't they accept a debit card in store? I'll tell you why....

Kohls - Arkansas, Shirley - Bait & Switch

Posted: 2015-07-21 by    JessMilla21583
Complaint Rating:  0 % with 1 votes
I ordered a mattress cover that is advertised as "Down/Feather" filled. I accept delivery and it is actually synthetic fiber fill right on the package and the item itself. Very dissapointed that they would bait and switch. Now I have to return the item to a store (Its a HUGE BOX) and won't...

Kohls - Kohls cash

Posted: 2015-03-25 by    Moxee
Complaint Rating:  0 % with 0 votes
Please explain the thought behind using Kohls cash. On promotion days, you advertise For each $50 I spend, I receive $10 Kohls cash. However when I use the kohls cash, it is reduced by the discount coupon I have. Nowhere on your website or fine print does it say that this happens. You just advertise...

Kohl's Department Stores - Bill

Posted: 2015-02-10 by    Mandeep dhillon
Complaint Rating:  0 % with 0 votes
I cancelled my card in 2010 and never bought anything from kohls card but now i got the bill for 324.37...

Kohls On Line Shopping - Florida, Orange Park - Could not print credit card on new registration sign up

Posted: 2014-09-13 by    Karla Ferry
Complaint Rating:  0 % with 0 votes
I contacted the Kohls on line ordering to purchase a set of sheets at 9:22 am Sept 13, 2014 that were on sale for $89.99 The Jennifer Lopez collection 600 thread count wrinkle resistant, and applied for a Kohls card to take advantage of the discounts to use on this order. Also I read you can...

Kohl's - Employee conditions store practices

Posted: 2014-07-12 by    ACV1
Complaint Rating:  0 % with 0 votes
As an associate i can tell you my store is very understaffed and the working conditions for associates, particularly floor associates, are terrible and then on top of that the pay and yearly increases are pathetic!.

All practices are clearly company driven, not local management...

Kohls - Wouldn't sell us a pillow

Posted: 2014-06-11 by    emckissick01
Complaint Rating:  0 % with 0 votes
We were purchasing a comforter set and found a throw pillow on the display bed that we really liked that had no price. We searched the bedding department and cold not find another. We tried to purchase pillow and was told it belonged to a set and they couldn't sell it to us. When we stated...

Kohl's - Exchanging defective item

Posted: 2014-05-26 by    Epicurious77
Complaint Rating:  0 % with 0 votes
Great products and tempting sales, but beware if you need customer service! My first experience in the customer service line was an extended wait because one poor employee was working behind the desk and answering the phones because, ironically, everyone else was running around the store in...

Kohl's - Mississippi, Tupelo - Scammed by cashiers

Posted: 2014-03-17 by    Lynn Ritchie
Complaint Rating:  0 % with 0 votes
I was scammed by 2 cashiers at the same counter at kohl's on black friday sale. I bought several items for christmas at kohl's on black friday. I paid cash for the items and was asked if i wanted to save 20 percent by applying for a card. I said sure. I gave them my info, signed the...

Kohl's Department Store - Wisconsin, Menomonee Falls - Fraud

Posted: 2013-12-23 by    PJMac
Complaint Rating:  0 % with 0 votes
I returned a pair of pants here in Racine that didn't fit. When returning, the clerk indicated that they would deduct $10.00 for Kohl's Cash that had been used. I had been travelling and wasn;t sure if my wife had perhaps used it but thought I'd ask her about it. Anyway...she...

Kohls.com - Florida, Kissimmee - Extreme late shipping

Posted: 2013-12-14 by    mimiaja
Complaint Rating:  0 % with 0 votes
I ordered from Kohls.com on black friday because they offered free shipping and 15 percent off. The items wouldn't go past the shopping bag so I called them into a customer service person. My order is still not completely delivered. I called several times only to be hung up on and told...

Kohl's / Ondemand Research - New York, New York - Scam

Posted: 2013-11-22 by    herrer
Complaint Rating:  100 % with 6 votes
After making a purchase through Kohl's, I did a survey through Kohl's (oh so I thought) for a $25 visa gift certificate. After the long survey, I downloaded the claim form along with claim number to submit to OnDemand research: The Next Level of Market Research; MFL Rewards; 105 E....

Kohls Deot. Store - Phone Harassment

Posted: 2013-11-22 by    Kohls DEpt. Store
Complaint Rating:  0 % with 0 votes
Recently I lost my job and was unemployed for 4 months. As we all know unemployment does not pay that much. There was also a glitch in the system so for the first three months I did not recieve any payment from unemployment. After explaining this to Kohls and explaing it to them over 50 times...

Kohls Ohio - Interview process

Posted: 2013-11-16 by    Dont like Kohls
Complaint Rating:  0 % with 2 votes
Kohls called me for a interview today for a customer service position and only had 1 available time and day to interview me which i can not make because of my father having surgery on that day. They would not schedule me for another day for their customer service positon. Doesnt seem like family...

Kohl's - Charged Twice for My Order

Posted: 2013-10-24 by    MindGreg
Complaint Rating:  0 % with 0 votes
Complaint: Kohl’s provided poor customer service through their 1-800 Customer Service line- I ordered one shipment of items, but I was wrongly charged twice for those items and received duplicates of my original order in the mail.
Situation: I ordered six items over the phone through...

Kohls - website does not work so cannot order

Posted: 2013-09-18 by    SA-SB
Complaint Rating:  0 % with 0 votes
I finally got a promo mailing for 30% off (usually get only 15%).
I tried to place an order for a total of $178 after discounts, and was to also get free shipping and $30 Kohls Cash.
I used my Kohls card, of course and input everything correctly.
When I reviewed my cart...

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