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Kohl's Customer Care Service

Kohl's Corporation

Kohl's Department Stores, N56 W17000 Ridgewood Drive
Menomonee Falls
United States - WI53051

Customer Support Phone Numbers

1 855 564 5705 2 1
+1 262 703 7000 2 1
+1 262 703 6353 0 0
Work days:
Mon7 AM - 10 PM
Tue7 AM - 10 PM
Wed7 AM - 10 PM
Thu7 AM - 10 PM
Fri7 AM - 10 PM
Sat7 AM - 10 PM
Sun8 AM - 10 PM
Yes2You Rewards Customer Service
Toll Free: 1 855 564 5751
7am to 10pm Central Time, Monday through Saturday
8am to 10pm Central Time, Sunday

Kohl's Charge Card Customer Service
Toll-Free: 1 855 564 5748
7am to 10pm Central Time, Monday through Saturday
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Kohl's Complaints & Reviews

Kohl's - Wisconsin, Milwaukee / Worst customer service

Nikamika on 2016-02-15
I made an order for multiple items in early December. Several weeks later I decided to contact their customer service, because I never received my order. Their rep told me that the items were damaged during shipment and were being returned to the warehouse. He apologized and was very...

Kohls - Wisconsin, Menomonee Falls / Charged for something never ordered on my Kohls Card

Reviewer99727 on 2016-01-28
Someone charged a $512.50 purchase on my Kohl's account. I never bought the item. They ordered it on line and used a charge number that was changed by them because we were told the card was an old one. It was replaced with new cards and new numbers and they let the old number be used...

Kohls / Online order and return

Kim DiMaggio on 2016-01-14
I placed an order approximately 3 months ago from Kohls.com for 4 items (order # 291595047). I was shipped half of the order and then the next day, I received the entire order. So 2 of the items were sent twice in error and I was billed for all 6 items. I called Kohl's customer service and...

Kohl's - Georgia, Woodstock / Bullying by other females and no response from corporate

Reviewer64497 on 2016-01-13
I went to work as a seasonal worker with plans to stay on with the company regardless of how many hours I was going to get. Everything went pretty good in the beginning until my supervisor complimented me a few times on my work. Shortly afterwards, a few of the women in there became very...

Kohl's - Illinois, Gurnee / Service

Reviewer73262 on 2016-01-05
I went to Kohl's in Gurnee, IL to use Kohl's cash that was going to expire the next day. I went to the cashier with the item I wanted to purchase and gave the cashier the coupon which the remaining balance of $8 was printed. She checked the balance and said "There is nothing in...

Kohls / Missing Item

Reviewer70678 on 2015-12-29
I am having extreme issues with an order that I placed several weeks ago from Kohls. I placed the order as a business order for my company and spent $557. One item that I ordered was not in the box that was sent. Kohls customer service has been terrible to deal with and they have been rude...

Kohls - Ohio, Marion / Badly packing from company

joesloop on 2015-12-17
dec 9 and dec 16 2015 got packages and ceramic mug was broken and not even wrapped and just put in plastic bag. then next packed was not even in a box just put in another plastic bag and fedx just thru it on porch and bent the metal star. They were Christmas presents and was very unhappy with there packing so let company no.

Kohl's - Wisconsin, Milwaukee / Disappointed

Laaary on 2015-12-15
Well, that was my first experience ordering from this site. I ordered some items two days ago, I put the incorrect zip code and noticed that only after confirming my order. I contacted the customer service within few minutes of making the order. Their agent answered however I was put on...

Kohls Credit / Ruining my credit report!!!!!!!!

Janice Farley on 2015-12-11
I moved to FL June 2014, and After changing my Kohls account new address from Rhode Island to Florida, twice, online, and personally going into the Port Charlotte, FL, my bills stopped coming in June 2015. The bills always had my RI address on them. Well, I figured that I was paid up on my...

Kohls - Florida, Naples / Corporate refund / Fraud & Scam

tamor704 on 2015-12-03
Hi, I returned a watch with tag brand new to the store in Naples, Florida on September 26 2015. Today is December 3, 2015 and I still have not received my corporate refund yet. I had called and emailed your corporation several time and no answer. Last time I spoke to someone in the hot...

Kohl's - North Carolina, Asheville / Work Conditions For Employees

Stone_Taylor on 2015-12-01
I worked at Kohl's for a year and a half. The managers there where mean, and they discriminated and made fun of other employees behind there back. The pay is/ was terrible. The breaks are short, doesn't matter if you are there for 8-10 hour they will work you like a dog. If they don't like...

Kohl's - Illinois, Peoria / Gift cards/Kohl's Cash

Reviewer75585 on 2015-11-28
Today I went to Kohl's and purchased 4 gift cards at $50.00 each. It was advertised that for every $50.00 spent you would receive $15.00 in Kohl's cash. When I asked about the Kohl's cash, I was told the purchase of gift cards does not apply. I asked them why since the person receiving...

Kohl's / Unauthorized credit card charges

captainkurtis on 2015-11-25
In the middle of a terrible customer service experience. Over the weekend someone used my Kohls.com account to place a fraudulent order. I am not sure how someone obtained my account information, I suspect there was a data breach that I was never informed of. After receiving the email...

Kohls - California, San Luis Obispo / Work conditions

Yolanda P. Ramirez on 2015-11-10
My daughter Samantha Ramirez works for Kohls @ Madonna Plaza Shopping Center, 205 Madonna Rd., San Luis Obispo, Ca. For the past month and half she been working with high pitch noise in her area in the back of the store. She has been coming home with headaches. She has reported the noise...

Kohls / Little girl shoes

Reviewer82578 on 2015-10-26
I ordered a pair of little girl shoes online, but they sent the wrong pair of shoes completely. So I went to the Kohls store in Monroe, MI to exchange them. Wow! Was that a bad idea, the manger of the store that night was so rude and sent me out of that store with the same pair of wrong...

Kohls / Certetesy Check Services

Reviewer39833 on 2015-10-10
I have been a customer for years at Kohl's; have 95% of the time paid by check, without a problem. First time ever, check declined through Certesy Check Services; attempted to reach someone, no luck. Have never bounce a check; no reason for that to have happened. Have emailed the Board of...

Kohls - South Carolina, Summerville / Screwing consumers

Screwed&pissed on 2015-08-04
Kohls makes it so inconvenient to pay on your Kohls charge: You can't pay with your debit card online or in the store; they want a routing/bank number online, but good luck actually accessing your account online, and why don't they accept a debit card in store? I'll tell you...

Kohls - Arkansas, Shirley / Bait & Switch

JessMilla21583 on 2015-07-21
I ordered a mattress cover that is advertised as "Down/Feather" filled. I accept delivery and it is actually synthetic fiber fill right on the package and the item itself. Very dissapointed that they would bait and switch. Now I have to return the item to a store (Its a HUGE BOX) and...

Kohls / Kohls cash

Moxee on 2015-03-25
Please explain the thought behind using Kohls cash. On promotion days, you advertise For each $50 I spend, I receive $10 Kohls cash. However when I use the kohls cash, it is reduced by the discount coupon I have. Nowhere on your website or fine print does it say that this happens. You just...

Kohl's / Employee conditions store practices

ACV1 on 2014-07-12
As an associate i can tell you my store is very understaffed and the working conditions for associates, particularly floor associates, are terrible and then on top of that the pay and yearly increases are pathetic!. All practices are clearly company driven, not local management driven...

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