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Kohl's Customer Care Service

Kohl's Corporation

Kohl's Department Stores, N56 W17000 Ridgewood Drive
Menomonee Falls
United States - WI53051

Customer Support Phone Numbers

1 855 564 5705 3 3
+1 262 703 7000 4 2
+1 262 703 6353 0 0
Work days:
Mon7 AM - 10 PM
Tue7 AM - 10 PM
Wed7 AM - 10 PM
Thu7 AM - 10 PM
Fri7 AM - 10 PM
Sat7 AM - 10 PM
Sun8 AM - 10 PM
Yes2You Rewards Customer Service
Toll Free: 1 855 564 5751
7am to 10pm Central Time, Monday through Saturday
8am to 10pm Central Time, Sunday

Kohl's Charge Card Customer Service
Toll-Free: 1 855 564 5748
7am to 10pm Central Time, Monday through Saturday

Kohl's Complaints & Reviews

Kohl's / kolhs cash never given

Christopher Fuscellaro on Dec 7, 2016
to whom it may concern i made a purchase on black Friday, in hopes of receiving the offer of $15.00 kolhs cash for every 50.00 spent. so we spent $130.00, I was told they would send my kolhs cash via email, because the Kiosk in store was not able to print. so I called numerous times, on the 6th...

Kohl's / Lost credit card replacement (2nd request)

S. Helweg on Nov 3, 2016
On September 25, 2016, I requested a new credit card to replace the one which was lost. I was told it would be 2 to 4 weeks before I would receive it. On Nov. 3, 2016, I called back to #855-564-5747 and spoke to a lady (did not get her name) and told her I still had not received my card...

Kohl's / Yonkers NY LP stopped and embarrassed me for no reason or evidence of me doing anything wrong

JesseWilson77 on Sep 22, 2016
Hello, I was recently at the Kohl's store in Yonkers NY with my wife so she could return items we bought for our sons at the beginning of the school year. My wife had her cancer treatments right before we went to Kohl's that day, and as the lines are normally longer then 20 people at any...

Kohls.com / Diadora soccer bag with free ball as a gift

Linda Wickson on Aug 20, 2016
I purchased on line a Diadora Squadra Soccerbag that was offering a free gift with the purchase (a free soccer ball) to be included with order. It specifically asked what size and color in the drop down. When I got my order I did not receive the free soccer ball. It is not listed in the...

Kohl's / Wasn't able to order

Bisij5ka on Aug 5, 2016
Purchased some clothing from www.kohls.com for me and my daughter. They cancelled my order with no reason and wasn't able to explain anything. Then I placed my order again and later received a message stating that my order was cancelled! I thought that maybe some items were not in stock and...

Kohl's / Refund policy

Bobbie Causey on Jun 10, 2016
Months ago I returned something that I had purchased on my charge. Kohl' s would not give me my money back but rather put a credit on my account which had been paid in full. I was in the process of moving and not shopping. I finally received a check at my new address 5 states away. I took...

Kohl's / return

james101@16 on May 20, 2016
I have tried to get my return credited to me for 14 days and now they are asking me to wait another 7 days. Someone keeps entering the wrong information is what kohl's is saying. Has anyone thought about a class action lawsuit against them? I'mam so ready.

Kohl's / Don't shop at Kohl's. Don't encourage the vultures.

UnemployedMom on May 6, 2016
Worked in loss prevention. Over 4 years of a perfect record. Even won a bunch of awards for my store preventing the most losses in the district over the course of that time. A new District Manager was hired. He immediately began targeting myself and another in my position, can only assume...

Kohl's / Worst customer service

Nikamika on Feb 15, 2016
I made an order for multiple items in early December. Several weeks later I decided to contact their customer service, because I never received my order. Their rep told me that the items were damaged during shipment and were being returned to the warehouse. He apologized and was very...

Kohls / Charged for something never ordered on my Kohls Card

Reviewer99727 on Jan 28, 2016
Someone charged a $512.50 purchase on my Kohl's account. I never bought the item. They ordered it on line and used a charge number that was changed by them because we were told the card was an old one. It was replaced with new cards and new numbers and they let the old number be used...

Kohls / Online order and return

Kim DiMaggio on Jan 14, 2016
I placed an order approximately 3 months ago from Kohls.com for 4 items (order # 291595047). I was shipped half of the order and then the next day, I received the entire order. So 2 of the items were sent twice in error and I was billed for all 6 items. I called Kohl's customer service and...

Kohl's / Bullying by other females and no response from corporate

Reviewer64497 on Jan 13, 2016
I went to work as a seasonal worker with plans to stay on with the company regardless of how many hours I was going to get. Everything went pretty good in the beginning until my supervisor complimented me a few times on my work. Shortly afterwards, a few of the women in there became very...

Kohl's / I was removed from their schedule because my mom was dying...

Disgustedemp on Jan 12, 2016
I got a phone call that my mom was hospitalized and in serious condition, so I called Kohls's and notified them that I had to fly from FL to NY. The store manager was not in so I spoke to another manager that said she would pass the information on. I got to NY and my mom was in and...

Kohl's / Service

Reviewer73262 on Jan 5, 2016
I went to Kohl's in Gurnee, IL to use Kohl's cash that was going to expire the next day. I went to the cashier with the item I wanted to purchase and gave the cashier the coupon which the remaining balance of $8 was printed. She checked the balance and said "There is nothing in...

Kohls / Missing Item

Reviewer70678 on Dec 29, 2015
I am having extreme issues with an order that I placed several weeks ago from Kohls. I placed the order as a business order for my company and spent $557. One item that I ordered was not in the box that was sent. Kohls customer service has been terrible to deal with and they have been rude...

Kohls / Badly packing from company

joesloop on Dec 17, 2015
dec 9 and dec 16 2015 got packages and ceramic mug was broken and not even wrapped and just put in plastic bag. then next packed was not even in a box just put in another plastic bag and fedx just thru it on porch and bent the metal star. They were Christmas presents and was very unhappy with there packing so let company no.

Kohl's / Disappointed

Laaary on Dec 15, 2015
Well, that was my first experience ordering from this site. I ordered some items two days ago, I put the incorrect zip code and noticed that only after confirming my order. I contacted the customer service within few minutes of making the order. Their agent answered however I was put on...

Kohls Credit / Ruining my credit report!!!!!!!!

Janice Farley on Dec 11, 2015
I moved to FL June 2014, and After changing my Kohls account new address from Rhode Island to Florida, twice, online, and personally going into the Port Charlotte, FL, my bills stopped coming in June 2015. The bills always had my RI address on them. Well, I figured that I was paid up on my...

Kohls / Corporate refund / fraud & scam

tamor704 on Dec 3, 2015
Hi, I returned a watch with tag brand new to the store in Naples, Florida on September 26 2015. Today is December 3, 2015 and I still have not received my corporate refund yet. I had called and emailed your corporation several time and no answer. Last time I spoke to someone in the hot...

Kohl's / Work Conditions For Employees

Stone_Taylor on Dec 1, 2015
I worked at Kohl's for a year and a half. The managers there where mean, and they discriminated and made fun of other employees behind there back. The pay is/ was terrible. The breaks are short, doesn't matter if you are there for 8-10 hour they will work you like a dog. If they don't like...

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