Walgreens

I will start off by saying that I moved here 14 years ago to Granite Bay and I’ve been using Walgreens pharmacy specifically in the Walgreen store the entire 14 years. I am here in the store frequently. I came in tonight to buy a few things and I saw a bottle of wine on sale that I like. My wallet was stolen two weeks ago. I have no idea I know the number by heart, but I have no physical ID at the moment. I’m waiting for it to come in the mail. I am a 56-year-old Caucasian female I’ve had a facelift no facelift 56 years old is going to make me look under age for drinking. Amanda, who claims to be a manager, was the person who checked me out. She asked me for my ID I let her know my wallet was stolen and I didn’t have a physical ID but I need the number if she would like to type it in and of course I know my birthday. She said she couldn’t sell me the wine I asked to talk to the manager she rudely, told me she was a manager, and that that was their policy they card everyone. I’ll ask her if it is the law that you have to be over 21 to buy alcohol law is not that you have to have your ID with you the lies that you have to be over 21 clearly, I am over 21. She said she will make no exception that if I do not have my ID I cannot buy this bottle of wine. I let her know I’ve been coming to this place for 14 years using their pharmacy exclusively. She pointed to the door and say the policy as stated on the door cold as ice. What is happen to customer service in your stores surely there must be exceptions to the rule when someone is almost 60 years old. It is not entitled to buy a bottle of wine because I don’t have my ID on me physically? That is absurd. There’s no question that I have over 21. It’s not even in the realm of possibility when you look at me, why on earth would someone have such poor customer service to a dedicated customer? Do you would like would you like to lose your dedicated customers? Are you looking to sit out the population of people that come to your stores because with people like Amanda, working here, who are unable to think outside of the box and are unable to make exceptions and think clearly that perhaps this is a loyal customer that we would like to keep maybe we should sell her this while the wind is her off you were going to lose customers right and left. I would like to reply to this I would like to know if it is your intent for me to go elsewhere for all my pharmaceutical needs. Because with people like that working there, I don’t want anything to do with your store. Do you need to be some customer service left in this world Sam way to treat loyal customers when their wallet has been stolen to allow them to buy a bottle of wine. In all honesty I have never bought alcohol from any of your stores in my entire life. I had no idea what your policy was but I cannot imagine not selling to someone who clearly looks to be over 21 when they’re loyal customers I am depending on your answer I will take all of my pharmaceuticals elsewhere because I want nothing to do with a store that treats people, so calmly I understand that you all have to protect yourself from lawsuits that really is there going to be a problem if the alcohol board comes in and sees me am I age buying a bottle of wine is there going to be a problem? No, we all know there will not be a problem so I feel to see why little Amanda doesn’t need to be so inhuman. I’ve had a particularly horrible day and her little attitude made it oh so much worse perhaps in training and whether it should be exceptions to rules or how to really give good customer service could be an order because Amanda needs some training incustomer service clearly Azriel skills are definitely not her strong suit.