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Customer service misconduct/ safety
Purchased toilet paper and was on the phone but still responded to cashier - who apparently was covering manager. There was a small mixup if I wanted receipt but she had already ripped it up which was ok with me. As I was leaving she rudely commented I shouldn’t be on my phone. I walked back to register to clarify the situation and asked for her name to report her which she replied “none of your damn business” asked for name of manager above her and she refused. Long story short this cashier unnecessarily called cops and accused me of putting my hands In her face (which on was on toilet paper and the other was holding my phone) as well as told me I need to leave and said I was banned from this store and stepped into my personal space very confrontational. I would like to express my utter embarrassment considering where I live and my profession and the fact that I have shopped here often and have never had this kind of issue happen to me in my life. When I spoke with the cops they informed me she had mental health issues and there have had this kind of encounter with her before. She should not be in authority nor be unsupervised as I wasn’t sure what she was going to do when she came so close to me. She was also verbally aggressive with other customers and this absolutely has to be addressed for the safety of my self and other customers that shop in this store. I will be contacting store manager A. k and submitted service inquiry online for this issue.
Desired outcome: Escalated to appropriate authority. This employee should not be in position with authority let alone unsupervised with mental health issues
Prescription refill at 4141 E. Judge Perez Drive Meraux,La. [protected]
My name is Margo Navarre, [protected] prescription [protected] cost 19.99 I am on medicade and have had this prescription filled 3 times with wall greens. They stated this was the cost with my first insurance. I phoned my insurance and they said Walgreens never ran it thru, if they did my cost would be 50. I ask for a refund minus the.50, Walgreens said...
Read full review of Walgreens$6.00 coupon
I purchased items on 06/12/23 and received a coupon for $6.00 which clearly says to be used on your next purchase. I went today to use the coupon. They told me at the store that I could use it next visit. I told the employee that was my next visit, and she said, that I have to present it on my second visit and get the credit on my Third visit.
It felt like I was buying from trump! You know, a dishonest business.
Pharmacy
I have been a customer for 20 years. Walgreens 59 Boston st salem, MA 01970 has gone from good to terrible last 3 years. Everytime I fill an rx there's a problem. Never ready when promised and they do not pick up the phone. I gave up today. Even though I live on the same street I'm willing to drive 5 miles to cvs. Recently went to urgent care on Sunday...
Read full review of WalgreensYour walgreens website store locations
Sent at June 1 at 1:56 PM
Bot said:Hi! My name is Tereka L. How can I help you?
Sent at June 1 at 1:56 PM
Bot said:
Hi! My name is Tereka L. How can I help you?
Sent at June 1 at 1:56 PM9 minutes ago
You said:im trying to buy from walgreens in greensburg indiana . well its showing there is not one on your website
Sent at June 1 at 1:57 PM
You said:
im trying to buy from walgreens in greensburg indiana . well its showing there is not one on your website
Sent at June 1 at 1:57 PM9 minutes ago
Bot said:May I have your zip code?
Sent at June 1 at 1:57 PM
Bot said:
May I have your zip code?
Sent at June 1 at 1:57 PM8 minutes ago
You said:it keep taking me to stores around the zip code i put in
Sent at June 1 at 1:57 PM
You said:
it keep taking me to stores around the zip code i put in
Sent at June 1 at 1:57 PM
You said:47037
Sent at June 1 at 1:57 PM
You said:
47037
Sent at June 1 at 1:57 PM
You said:north vernon or aurora is where it keeps saying
Sent at June 1 at 1:58 PM
You said:
north vernon or aurora is where it keeps saying
Sent at June 1 at 1:58 PM8 minutes ago
Bot said:The closest location showing is 9 N STATE ST North Vernon, IN 47265
Sent at June 1 at 1:58 PM
Bot said:
The closest location showing is 9 N STATE ST
North Vernon, IN 47265
Sent at June 1 at 1:58 PM7 minutes ago
You said:and thats not rite ...
Sent at June 1 at 1:58 PM
You said:
and thats not rite ...
Sent at June 1 at 1:58 PM
You said:its greensburg ..
Sent at June 1 at 1:59 PM
You said:
its greensburg ..
Sent at June 1 at 1:59 PM7 minutes ago
Bot said:One moment please…
Sent at June 1 at 1:59 PM
Bot said:
One moment please…
Sent at June 1 at 1:59 PM6 minutes ago
You said:i had to google walgreens greensburg indiana and it pulled up but once you click on it . nope takes it to north vernon
Sent at June 1 at 2:00 PM
You said:
i had to google walgreens greensburg indiana and it pulled up but once you click on it . nope takes it to north vernon
Sent at June 1 at 2:00 PM5 minutes ago
Bot said:I am trying to see if there is an issue with the stores in that area.
Sent at June 1 at 2:01 PM
Bot said:
I am trying to see if there is an issue with the stores in that area.
Sent at June 1 at 2:01 PM
Bot said:Yes. i am not seeing stores in that area on either of my systems.
Sent at June 1 at 2:03 PM
Bot said:
Yes. i am not seeing stores in that area on either of my systems.
Sent at June 1 at 2:03 PM
Bot said:I am not sure what the issue is but I am submitting a form to consumer relations. They deal with store issues.
Sent at June 1 at 2:04 PM
Bot said:
I am not sure what the issue is but I am submitting a form to consumer relations. They deal with store issues.
Sent at June 1 at 2:04 PM2 minutes ago
You said:this is the first time im using this walgreens thing for the 30 min curb side pickup. and now i cant
Sent at June 1 at 2:04 PM
You said:
this is the first time im using this walgreens thing for the 30 min curb side pickup. and now i cant
Sent at June 1 at 2:04 PM2 minutes ago
Bot said:I do apologize. The closest they are showing is North Vernon.
Sent at June 1 at 2:05 PM
Bot said:
I do apologize. The closest they are showing is North Vernon.
Sent at June 1 at 2:05 PM
Bot said:Ive tried all systems to check but no luck.
Sent at June 1 at 2:05 PM
Bot said:
Ive tried all systems to check but no luck.
Sent at June 1 at 2:05 PM
Bot said:I apologize for this inconvenience.
Sent at June 1 at 2:06 PM
Bot said:
I apologize for this inconvenience.
This is all they had to say... When i said i wanted a big gift card that was end of chat.. And thank goodness i always copy my chats .. because when it said do you want a emailed copy of this chat i hit yes .. And what do you know.. it wouldnt do anything.
Desired outcome: I WANT A BIG FAT GIFT CARD..
Purposely delaying needed meds
This company is absolutely awful. I tried to fill my Xanax exactly when I was supposed to which was May 28th and it said call pharmacy so I call them and the earliest it could be done they said was the 29th, not thinking that is Memorial Day and they would be closed. So now this is going on 3 days of no meds and this pharmacist could have legally filled it...
Read full review of Walgreens and 1 commentPharmacy
I take insulin normally I get the text that it is ready for pickup so I go there but when I go in I am told they do not have enough so I can take a partial order and come back. so I usually take 3 visits to get the entire order. I guess they feel I have nothing better to do with my life. When I asked the tech why this happens so often she said they have a...
Read full review of WalgreensPharmacy
This pharmacy! they say there out of stock. After visiting then I was told yes they have partial? and if I was to take it I would need a new prescription. I never had this problem before picking up partial prescription I was always able to get the balance in a couple of days when they had it back in stock?! So now I have nothing no meds till Tuesday...
Read full review of WalgreensRefusal to file, fill, and assist customer - store manager and pharmacist
On May 22, 2023 I had my doctor transfer a medication the the Sealy, TX store because I would be traveling and this pharmacy was closest to where I would be passing through. I had my assistant confirm medication was in stock prior to me having it transferred. I received a call 3 minutes from leaving the doctor at 4:04 pm CST from the pharmacist Marcy...
Read full review of WalgreensPharmacist and pharmacy management.
Introduction Walgreens Pharmacy is a well-known and reputable pharmacy that is committed to offering high-quality medical services to its clients. However, based on my personal experience, I found that the service provided by pharmacist and manager was inappropriate and quite frankly, disrespectful. This report will walk through my experience with the said...
Fix telephones, and hire more pharmacists!
For the fourth time in a few weeks, this pharmacy is closed. I am unable to refill my controlled drug prescription because the pharmacist at the Dekalb street location is unable to speak to the pharmacist at Dekalb street. This is crazy. I was told that a Walgreen's prescription could be filled anywhere in the US. Since the phone lines are not working for...
Read full review of WalgreensManager. Annette McGrady drive. Cleveland TN
Was in store on may 5 around 1 o'clock. Got to car n realized I had lost keys so I returned to the store n asked manager Annette if she would look behind counter because I heard a sound of keys falling but didn't think bout being mine while checking out. I had only gotten drinks n to checkout which both up front. I know I had my keys or couldn't have gotten...
Read full review of WalgreensPharmacy
I am in complete awe of how this company has gone downhill. I have to call 3 times to be sure that my prescription is ready only to be told I have no prescription after I get there. Which I now find out that yes, I do still have a refill, and these are completely useless people. How many people does it take to get it right? I'm going somewhere that the employees are competent and have some work ethic.
Read full review of WalgreensStore experience
Every time I have visited the Main Street location in Manchester CT there has been a dog in there. It’s not a support or seeing eye dog, no special collar or vest; just small dogs walking on a leash or in its owners arms. It’s not the same dog, but a different one every time. I don’t understand why dogs are being allowed in the store. Last time the dog wa...
Read full review of WalgreensPharmacy
Abuse and neglect at Walgreens: Walgreens Pharmacies run a 30 day operation for schedule to medications which means, one may only come in on day 30. Just theoretically speaking, a pharmacy manager should know exactly who is going to be arriving on their day 30. But in June 5, 2 2022, interestingly enough, the entire county of Sacramento was, "Out," at...
Read full review of WalgreensWalgreens pharmacy
I have Express Scripts for my pharmacy. I had been taking Acetaminophen with codeine and realized I was having a reaction. My doctor prescribed Tramadol, a prescription was sent to Express Scripts. When I realized that would be a mail delivery, I called my doctor and they sent an RX to Walgreens. They refused to fill it for me. Unless Express Scripts voided...
Read full review of Walgreens and 1 commentEmployee
Yesterday at around 10:50 pm at night I had a very bad experience with an employee she was a white woman skinny really short hair I was shopping and asked her what time they closed she told me in 9 minutes as I was leaving she started talking to herself saying "ahh people leave leave just leave" I felt offended and disrespected on top of that she lied yall...
Read full review of WalgreensStore #10415
My 12 year old daughter was accused of stealing today. She came home and told us (Mom and Dad) what the employee, Melodie, said on 5/7/2023 at around 4 pm. We got into our car and drove to the store to find out what this was all about. I asked for a Manager as soon as we walked in. The young gentleman at the front counter said everyone but he was a manager...
Read full review of Walgreens and 1 commentService
On March 25th or 26th I was racially profiled by your security on Gary and taylor he followed I went to one item it was to the acrylic nails with no further he stood there and stared me down so when I went around the corner to see if the clerk was coming he followed me down now not once but twice so then they click finally came I asked him is that your security he said yes I said what he's doing is racially profiling me and he shrugged it so like he didn't give a f*** so then I finally went up to the cash register and pay for my item the security walk past and said I'm sorry and I said whatever and it walked out there pissed as f***
Desired outcome: Compensation or something and writing and sorry
The store manager
Incident May 1, 2023 around 6:50 pm. I entered store, and the lady manager followed me down every single aisle. I was in and then stood at the cash register. At that point, I felt very uncomfortable and discriminated, and I asked her if I could help her because she followed me around the whole store. I was shopping for about 20 minutes and I could not...
Read full review of WalgreensAbout Walgreens
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific Walgreens location or service you are complaining about.
- The date and time of the incident or issue.
- A clear description of what happened, focusing on the nature of the issue.
- Any interactions you had with Walgreens employees, including names or descriptions if possible.
- Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
- The company's response or lack thereof.
- The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.
Remember to be factual and include any relevant information about transactions or interactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.
Overview of Walgreens complaint handling
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Walgreens contacts
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Walgreens phone numbers+1 (800) 925-4733+1 (800) 925-4733Click up if you have successfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have successfully reached Walgreens by calling +1 (800) 925-4733 phone number Click down if you have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number 0 0 users reported that they have UNsuccessfully reached Walgreens by calling +1 (800) 925-4733 phone number
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Walgreens emailsconsumerrelations.bb@walgreens.com100%Confidence score: 100%Support
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Walgreens address200 Wilmot Rd, MS № 2002, Deerfield, Illinois, 60015, United States
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Walgreens social media
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