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Symantec Logo

Symantec

350 Ellis Street
Mountain View, CA 94043
United States
Customer Care
Phone:+1 650-527-8000
Symantec helps consumers and organizations secure and manage their information-driven world.
 
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Symantec Complaints & Reviews

Norton - Norton ruined my laptop

Posted: 2014-11-25 by    patken
Complaint Rating:  0 % with 0 votes
bout a week ago, I noticed that a Trojan Virus was being repeatedly blocked by Norton. I got worried that a virus might finally get thru- so I got on Norton Live Chat. He remotely rebooted - and I instantly lost my Internet, Windows, email, everything! I waited for him to call back- he never...
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Norton.com / Nsca - Took my money and did not give me anti-service on my computer.

Posted: 2014-11-12 by    chiting
Complaint Rating:  0 % with 0 votes
I purased anti-virus protection from you and you took $64.79 out of my account and I don't see any proof that I have protection on my computer, I would like my money refund, please....
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton 360 Multi - Device - being scammed by them

Posted: 2014-08-18 by    Betty Klinger
Complaint Rating:  0 % with 0 votes
In October 2013 i purchased the Norton360 Multi-Device from Walmart to protect my.
New laptop. I installed it at that time I w. given a set of phone numbers 1-888-532-7410 as my Norton service number. At that time I called and was sold a years worth of 24/7 protection for my computer...
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Norton Anti - Virus - charged for Norton Anti-Virus program

Posted: 2014-07-07 by    Tracey Metcalf
Complaint Rating:  0 % with 0 votes
I, Tracey Ann Mettcalf & AC Metcalf have been charged for a Norton Anti-Virus Program. I have not subscribed to this for some years. As I operated a MAC, there is no need for anti-virus software as Apple operates there own.

Please credit our account to the visa number you charged...
Complaint comments Comments Complaint country Australia Complaint category Scam & Fake Checks

Norton 360 - Un warranted service call

Posted: 2014-04-24 by    James R2014
Complaint Rating:  0 % with 0 votes
After reviewing most of the complaints (which seemed a little dated) I found that the compliants mirrored my situation.
I went on to Norton's website for customer service and was referred to the iYogi company (apparently outsouced to some place in India). Although the contact person...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Norton 360 - незаконное снятие средств

Posted: 2014-04-12 by    ольга грязнова
Complaint Rating:  0 % with 0 votes
У меня С КРЕДИТНОЙ КАРТЫ! сняли Деньги в вышеуказанной компании за нортон 360-без всякого предупреждения просто "залезли" в мою кредитную карту!!! Что за НАВЯЗЫВАНИЕ...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Symantec / Norton 360 - Removal of Norton 360 Damaged My Files

Posted: 2014-03-21 by    Gicomeng
Complaint Rating:  0 % with 0 votes
I was running McAfee SW on Windows 7 that came with my Lenovo computer and it was starting to become sluggish after two years. I have been working on writing a book and was storing my files there. A few weeks ago I was getting to the point where I was engaging in tedious research and someone...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton Antivirus Annual Renewal - charged to credit card have not been a customer for years

Posted: 2014-02-28 by    denise carol johnston
Complaint Rating:  0 % with 0 votes
I have not been a customer of Norton for many years and they have charged my credit card without my permission
there are no details on credit charge to identify just what city in Australia or any contact details that I can enter. My contact number is Australia 0733540999...
Complaint comments Comments Complaint country Australia Complaint category Credit Cards

Norton 360 - not functioning

Posted: 2014-02-25 by    cheillla
Complaint Rating:  100 % with 2 votes
I have being buying Norton anti virus 360 for about 3 years. I have to renew it around march but, this year the anti virus stop working in February and my computer was infected, And I called Norton many times but I just couldn't get in touch with them. Every time I called them a different...
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Symantec Norton Utilities - California, San Jacinto - Perpetual license is not perpetual

Posted: 2014-02-17 by    cliff_l
Complaint Rating:  0 % with 0 votes
The license key for my Norton Utilities 14.5 will no longer activate my copy of the program when I once again install the program on my computer rebuilt with a new hard-disk.

Sivachandran K: Norton Utilities 14.5 is a sunset product and the Activation server with it is shutdown...
Complaint comments Comments Complaint country United States, California, San Jacinto Complaint category Computers & Accessories

Norton 360 - won't download

Posted: 2014-02-12 by    Mary Jo Lawrence
Complaint Rating:  0 % with 0 votes
On January 24, 2014 I purchased Norton 360 for $19.99 over the internet. I am unable to download this. I contacted the company on that same date and have not yet had a reply. This has been charged to my credit card. I would like either a refund or a way to download this product. My order confirmation...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Safeweb. Norton.com - Don't deal with them

Posted: 2014-01-16 by    Mufasa
Complaint Rating:  100 % with 1 votes
I used the special offer on the website www.safeweb.norton.com. I downloaded and paid for the package of the software, which would help me to keep my computer safe. Unfortunately, this package harmed my computer and I needed to repair it. When I contacted the moderators and asked to return money...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Nortondns.com - They refused to restore my password

Posted: 2014-01-08 by    Maldy
Complaint Rating:  0 % with 0 votes
I registered on the website www.nortondns.com, and created my account in order to download the antivirus. After several weeks, I forgot my password and tired to restore it, and I sent email to the admins of this website and asked for help. They refused to restore my password and didn’t...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Norton Symantec 360 - waiting for refund

Posted: 2013-12-19 by    Victoria Dalesandro
Complaint Rating:  0 % with 0 votes
I communicated with you twice online and once by phone that I want a refund because I was not able to download your product. Today I disputed this with my credit card company. They will be contacting you.for the refund.
Victoria Dalesandro...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton Software - billed twice

Posted: 2013-12-10 by    Shirley Critcher
Complaint Rating:  0 % with 0 votes
I was charged for an update to my computer on 11/3/2013 for an annual renewal with norton. I did not get this program downloaded. then was charged again on 12/9/13 for the same thing. I did download this program. Please credit back to my credit card the amount of the first charge which was $53.36....
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton Computer Engineers - not fixed

Posted: 2013-12-09 by    mo marshall
Complaint Rating:  0 % with 0 votes
l got in touch with norton engineers to help with my email problem..it kept coming up with a fault..after a month going back and forth to different engineers l was told it was my laptop and to get a new one!!..l got so sick of the run around that l took it to a company in town..they fixed it...
Complaint comments Comments Complaint country United Kingdom Complaint category Scam & Fake Checks

Norton's Software - Billed twice

Posted: 2013-10-30 by    Wilda Grant
Complaint Rating:  0 % with 0 votes
on oct.7 1913 I was charged for Norton's antivirus software and then on Oct.13 1913 I was charged again I would like one of these charges removed from my credit card!!!...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton - California, Clayton - product doesn't work

Posted: 2013-10-15 by    katsbls
Complaint Rating:  0 % with 0 votes
I bought a new laptop from Best Buy, it's a Tishiba Satellite. With the software was Norton, I tried the 30 free trial and after my computer's hard drive crashed after 27 days I was told from Norton the the free software that that software doesn't scan for viruses. So after Toshiba...
Complaint comments Comments Complaint country United States, California, Clayton Complaint category Computers & Accessories

Norton's Products - California - not working at all

Posted: 2013-09-11 by    Juan Tsang
Complaint Rating:  0 % with 0 votes
Norton 360 should be working as antivirus, spywares and advanced 24x7 threat monitoring, automatic backups & tune-ups. However, my pcs all shows no product device detected after few days of registration and even not allow to login my account at the beginning of problems occurred. Upset & disappointed!...
Complaint comments Comments Complaint country United States, California Complaint category Antivirus Software

Norton Annual Renewal 442076165600 Lux - Betaling zonder mijn toestemming

Posted: 2013-06-11 by    Rony Wijckaert
Complaint Rating:  0 % with 0 votes
Geachte,
Zonder van iets te weten, werd er via mijn masterkaart 64, 99 € afgehouden.
Graag zou ik zo spoedig mogelijk enige uitleg willen ontvangen van deze voor
mij eigenaardige praktijk van handelen.
rony.wijckaert@gmail.com
Rony Wijckaert
Vande...
Complaint comments Comments Complaint country Belgium Complaint category Antivirus Software

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