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Webroot Inc.

385 Interlocken Cres # 800
United States - 80021-8062
Customer Care
+1 303 442 3846 0 0
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Webroot Complaints & Reviews

Webroot - Tech support tried to obtain money from me to fix my computer

Posted: 2015-11-24 by    Reviewer76820
Complaint Rating:  0 % with 0 votes
On 11/24/2015 after unsucessfully attempting to install webroot anti virus, I called their tech support. I was transferred to a company called iYogi. I spent two hours five minutes with an Indian individual who spoke broken english with a heavy accent--hard to understand. At the end of the session,...

Webroot - Billing, accessing invoice and other account information

Posted: 2015-08-22 by    beccabluegrace
Complaint Rating:  0 % with 0 votes
One cannot view billing history or invoices. Due to so much confusion with multiple keycodes and double billing, I need to be able to see when and for which key codes I am getting billed for. I'm very frustrated with this company and their website. Therefore, I wish to be able to just cancel...

Webroot Anywhere - Louisiana, Shreveport - Customer service, tech issues

Posted: 2015-07-26 by    Harht4God
Complaint Rating:  100 % with 1 votes
This software offers to cover 1 pc, 1 phone, and 1 pad. It covers my phone and installed into ie browser by default. (I use firefox.) I downloaded the app Webroot says to download for protecting my phone, but the app will not allow logins. First I had to go online my PC to change my webroot...

Webroot Secureanywhere - Buyer beware

Posted: 2015-05-08 by    Not a Happy Camper at all
Complaint Rating:  0 % with 1 votes
I purchased from Bestbuy and not realizing Webroot Internet Security is "Activated at Purchase" and did not install immediately because I have other internet security program that was still active.
By the time that I decided to use Webroot, I was not able to install the program. Too bad,...

Webroot - AutoRenewal

Posted: 2015-02-05 by    JamieH19
Complaint Rating:  0 % with 1 votes
Bought Webroot Antivirus and Internet security Software a year ago. First they have auto renewal program that you have to opt out of which is explained to you in small print at the very bottom of your welcoming e-mail. Secondly that same paragraph says you'll receive e-mail notification...

Webroot - fasle services

Posted: 2014-11-26 by    DANTHEMANB
Complaint Rating:  0 % with 0 votes
So recently my computer has viruses so I downloaded the webroot free 30 day trial and scanned for days. it never removed any viruses so I contracted support. they set up a remote acess thing and the tech said my computer was good now. but now I cant use anything on my control panel to change...

Webroot - North Dakota, Bismarck - Absolutely pathetic! They're no better than the scum they're suppose to protect users from!

Posted: 2014-06-20 by    Mark Wittkowski
Complaint Rating:  0 % with 0 votes
Here's a message I sent them and I'm letting everyone spread the word. I have not seen anything THIS blatant from a big time company in a long time! See the image, it's unreal.

-To whom...

Webroot Spysweeper - Automatic Renewal Scam

Posted: 2011-12-22 by    peter
Complaint Rating:  0 % with 0 votes
I too have had problems with automatic renewal. I declined on-line two times, and received confirmation back. Yet they still automatically took $53.00 out of my account. When you try to call, they keep saying there’s technical difficulty. And if you send an e-mail reply, it bounces back...

Dri*webroot Sof - Unauthorised debit

Posted: 2011-09-14 by    just_saying
Complaint Rating:  67 % with 3 votes
they automatically renew you and then when you complain they say well you should have read the receipt we sent it told you we were going to automatically renew you next year WOW how is it that its always the consumers fault not the company for questionable business practice

Webroot - Webroot killed my internet

Posted: 2011-07-08 by    Broberts1950
Complaint Rating:  100 % with 3 votes
I installed Webroot on two computers and they both lost internet. I took my notebook to my company's tech support team and they uninstalled the Webroot and sure enough I have internet now...Don't even THINK about Webroot as internet security!...

Webroot - British Columbia - charge - no purchase

Posted: 2011-05-25 by    sdeez
Complaint Rating:  100 % with 1 votes
i was recently paying my credit card online and noticed a charge from webroot that was made on a date when my card wasn't in use. i recently purchased a new computer and searched the drive for any webroot programs, but none had showed up. i have never heard of webroot - and am curious as...

Webroot Software - product will not work, no help available

Posted: 2011-05-18 by    Fkoster
Complaint Rating:  0 % with 0 votes
I had Webroot for several years. they went through a transition. I had to buy a new package (which I was ok with) - I choose the 3 yr package. once installed the key they sent me did not work, and no storage appeared for me to back up to. I called for support, was told in three different calls...

Webroot Spysweeper - Colorado - Avoid this company and its software at all costs

Posted: 2011-05-04 by    Rick999
Complaint Rating:  0 % with 0 votes
Have you ever listened to a few bars from Monk's "Straight, No Chaser" played over and over and over and over and over and over (and over) 200 times? You will if you ever find yourself so accursed to need Webroot's alleged tech support. I did, because Spysweeper was rendering the application...

Webroot - Florida, Miami - refund

Posted: 2011-04-07 by    Dora Cardenal
Complaint Rating:  60 % with 10 votes
I canceld webroot anti virus back on February 2011 and I want the refund fro the folcharges:

INVOICE E000027536770 $ 64.15

Webroot - Colorado, Broomfield, CO 80021 - customer service

Posted: 2011-03-25 by    soundthealarm
Complaint Rating:  100 % with 3 votes
They brag of US support but have you ever tried to call them? The same recording telling that due to the popularity of their new product your wait time is expected to be longer then one hour!!!
If you would like to pay for support the wait time is non existent but I am not paying them...

Webroot Spysweeper - Virginia - Cancellation of Support without Notice

Posted: 2011-03-21 by    B Toty
Complaint Rating:  0 % with 0 votes
Webroot/SpySweeper elected to upgrade their existing software. Unknown to them at the time their new release no longer supported any Windows 2000 OS. My system was down two weeks while they diagnosed the problem (system unprotected). But that's NOT the complaint. Once they discovered their...

Webroot - Massachusetts, Cambridge - Customer service Threatens

Posted: 2011-03-17 by    Sevgi
Complaint Rating:  100 % with 1 votes
I was a happy webroot anti virus software client for 3 years. Their software had an issue in upgrading virus signatures. It would crash. I asked their support team online for help. It took them 6 days to get back to me. When I complained about the slow response their tech team member terry B....

Webroot Software - Maryland - Charges for Renewal that are not authorized

Posted: 2011-03-16 by    Webroot scamming
Complaint Rating:  100 % with 3 votes
I noticed a charge to my bank account for $42 Webroot Software knowing full well that I never authorized this. After reading other complaints in here about Webroot scamming other people, now I'm really ticked off. I'm calling my bank to stop these payments and get a credit. This company...

Webroot - California, Pittsburg - unauthorized charge

Posted: 2011-02-21 by    Shaeffly
Complaint Rating:  50 % with 2 votes
a couple years ago my computer was repaired by a serive tech for viruses and he used webroot and charged it on my account and all suddent now I am being charged $43.65 which is claiming for renewel fee which for a computer I dont even own anymore...but what can you do this is America...

Webroot/computor Antivirus Software - Wisconsin, Kenosha - poor product/no refund

Posted: 2011-02-20 by    Michael Irving
Complaint Rating:  100 % with 1 votes
After purchasing Webroot antivirus software I tried to install this on my computor using the instructions provided by Webroot and my monitor went completely black. I then followed the 30 day money back guarantee instructions to return this software. I received nothing from Webroot and am out...

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