Pizza Hut
Reviews and Complaints

My boyfriend ordered $41.00 worth of food for me & had it door dashed to me off of the mobile app. He had ordered a Large stuffed crust supreme pizza (which turned out to be a hand tossed), cheese sticks & a Cesar salad w/ extra dressing & He even called up to the store to make sure there was extra dressing in which no one communicated with him that they no longer do Cesar salads and also gave me 2 chicken garden salads with 8 different dressings. In which I had to go up to the Pizza Hut off of Great Oaks Trail in Wadsworth, OH. and asked to speak with a manager at that time that I asked 'to have my pizza remade & a new salad the manager was completely RUDE and told me to "Get Out before she called the police" Just so she wouldn't have to remake my food & as for my boyfriend he has yet to get a refund for this. I even tried asking the manager why there wasn't better communication involved when my boyfriend called up the first time pertaining to the extra salad dressing.

I placed a order online on October 31st 2023 at 4:26 p.m. at your location at 1708 East Pawnee Wichita Kansas 67207.
I spoke with a young lady by the name of Kathy.
She was so nice and helpful.
I could actually hear the smile and her voice.
That's what I consider a good hire.
Keep up the good work with your training and development of your employees.
I see such an improvement.
I'm very pleased

I ordered pizza at 1200 noon for a delivery at 230 my pizza guy came to the wring door, pizza was only warm nit hot, extra cheese was a joke.
I think I will go yo someone different next pizza

The pizza was extra thin and crispy, burnt and no cheese. The salad came with very little salad dressing. The customer service was terrible.

Complained to manager feel on death ears. Will never go to Pizza Hut again.

Pizza Hut on McPherson and Hillside Rd. Laredo, Texas.

Called to make a complaint only to get a recording to feel out a form on their web site. Pizza Hut does not care about customers satisfaction.

Tonight I spent 4 hours online with Pizza Hut app trying to create an account then pick and choose the toppings and what I wanted and then finally place the order for delivery and pay for it and it took me 4 hours and after it was all said and done the delivery never happened because it was too late by the time I got finished and I don't know what's wrong but all these apps online suck. For some reason and I have many on my debit card I even chose to pay for cash and it still never took the order from me and I spent 4 hours on it wasted my whole night.

We ordered two pizzas tonight from Pizza Hut at 2865 East South Blvd at the cost of $40.24. Door dash delivered them around 9:10 pm... Both pizzas were dry and over cooked. Needless to say, we are very unsatisfied with this order and expect a satisfactory solution.

The ticket # on this order appears to be 0: #16

Sincerely,

John D. & Janice Carter

Hello
My 3 daughters dined in today at Cheshire Oaks.
1 x adult (15 years)
2 x children 10 years and 12 years
Each wanted the buffet. They were booked in at 12.15pm.
I was sent an offer code for 1 child free with 1 paying adult and she had this code for the server. She was told she cannot have the free chld buffet as they do not get ice cream, my 12 year old does not like ice cream so does not eat it. My 15 year old told the staff this and they charged her for the 3 meals anyway?! Naughty that. £36.35 taken off her card.
[protected]@hotmail.com

ORDER #3240411151512001432006268

Placed on April 11 at 4:15 PM

1 Large Thin 'N Crispy® Pizza

Specialty Pizza: Meat Lover's®

Whole Ingredients: Classic Marinara Sauce, Beef, Ham, Bacon, Pepperoni, Italian Sausage, Pork

1 Cinnabon® Mini Rolls

Order Total: $40.32

Payment Method: Credit Card

Received call at 4:35: Said I did not enter my address. They have always had my address in the past when I ordered online. So I asked about this. He said it was my fault for not entering my address correctly. I said, no, it was Pizza Hut's fault for not retaining the address. He argued and said it was my fault. I said please cancel the order and provide a refund.

After a year or two of getting less than average pizza I decided to ask what had changed to make the pizza less "fresh and tasty"...
You've decided to use frozen pizza dough, and the crust is terrible because of it.
After ordering less and less because of the taste of the pizza... Which I now know wasn't really the "taste" it was the freshness of the dough!
I was a manager for 6 yrs at the Hut many years ago and I can see where it saves a lot of time in prep and man hours, but the pizza has suffered.
Sorry, but I'll have to go with a local favorite or Papa John's from now on.
Good luck with your frozen crusts.
Joe N.
Former Mgr Little Rock & North Little Rock Pizza Hut red roofs and delivery stores

Good Day! I would like to complain my RJM on SM Bacolod Pizzahut. First, she cut our time duty, they didn't follow the contract on our agencies. When we signed the contact it says theire that the minimum time duty will be 8hrs but she assigned us only 4hrs. Second, they didn't give us the exact salary that we signed on our contract, we should get 7, 000 pesos every 15th day. The minimum wage is 475 per day if you have overtime then it will add 60 pesos but we only get 200-300 pesos per day. Isn't it unfair? not that we didn't received the exact amount but they also cut time on our duty so it will also affect it on our salary, they did that for years but no one complained their doings because they're scared. She also pressuring us the monthly goal income in our stores. The Mall hours is 10am so at 8am we need to be in the store already without having breakfast because we need to clean the store. we have 2hrs left before the mall open, we need to fix and clean the store, we've been working so hard but she doesn't want us to time in because her belief is we can only time in if the mall were already open. But how about the 2 hrs of cleaning? It will not counting on our time and that's unfair (so sorry for the other wrong grammar, I'm no that good in english) is that how they treat their employees? little they know how tiring and stressful they're doing? we didn't get what we deserve. She also laughed her employees if they made mistakes, but before she laughed she made us embarrassed and we felt small on ourselves. She doesn't know how we feel. She doesn't have concern on her employees. Sometimes, there are customers who didn't pay their bills because they see that we are so busy in other customers they left without paying their bills, we that assign on cashier, they made us pay the bills they blame us for not being attentative, so they'll deduct the bill on our salaries. How about them? they are their but why we only need to pay the bills? It was unfair for us. I hope they will get action to this cause we don't deserve this kind of management. there's a lot of problem in the store I just can't count on it. even the previous employees they have a lot of complains but they choosed to quite. I hope you can help me on my problem. Thanks!

Good day! I would like to complain my RJM on SM Bacolod Pizzahut. Ms. Karla Yulo, They cut our time and even our salary. We sign a contract that our minimum time will be 8hrs per day but they make 4hrs and they even cut our salary. Even, our tip they didn't give us. The previous team members complain on how they treated, there's time that the customer didn't pay their bills in short they run. Only the team members will pay the bills, how about the manager who didn't pay attention to the customer's, isn't fair to us who work hard. Sometimes they blame us because we didn't do our job properly seriously?! imagine, if we manage our time duty 8hrs per day we can make 7, 425 pesos every 15th days but instead we received only 2,000 pesos plus. Isn't it fair? We only do our job why didn't they do their job also. She also want us to clean the store for free. Like when we opened the store at 8am I'll clean first and I'll wait until the open mall hour exactly at 10am then I can time in. She doesn't want us to time in at 8am, it's unfair. She always do that since then. They doesn't deserve their position. The management should do about this. even the agency didn't know about this, cause everytime we tried to complain about their doing they embarrassed us and maked issue to sue us. I hope you can help us. Thank you

I have visited Pizza Hut shopp in Mulund West mumbai 400080 in r mall

I have request for normal pizza with cheese max

I said I am ready to pay additional charges

The pizza delivered was cheese max and there was no marinara sauce in the same

When requested additional marinara sauce not given

When request for Tabasco not provided said no stock

When requested parmigiana cheese not given

When ask for ice not given

Personal incharge name is Santosh time 6.30 pm

Check no 13910

I am tired of being left alone in the store while Trinnity and Victor leave for extended periods of time to get high. They used to get high outside the back door and the whole store would smell like pot now they just get in the car and leave. To make things even worse Trinity spends half her night with her boyfriend in the store and I feel like I am the only one working. I don't want to say who I am because I am afraid I will loose my job for reporting this. This is about the store in Temple Texas