Pizza Hut
reviews and complaints

I ordered pizza from location in Maurice La. Order/ticket #0037. Ticket entered by KONINGOC 035499on 11/07/2023 at 5:52PM. I paid with credit card. When delivery drove up with the order, he stated that I needed to pay cash because my card was declined. I had a family waiting on dinner and no cash to give him. I'm upset that there was no call placed to inform me of the credit card issue. My whole family went to bed hungry because he refused to call or do anything about my order. My name is Brenda Domingue and my phone number for the order is [protected]. I would like a callback and my order replaced. This was unacceptable service from this location.

I ordered a Meat Lovers Pizza at the Port Allen location Thursday night after work. When I received my pizza I looked into my box and notice my pizza looked like a three topping pizza. Instead of going back inside to complain I left because I knew I had to wait another twenty minutes for a new pizza. I also took a image for proof just in case corporate would like to see an image.

On Sunday, October 29, 2023, at 1:01pm, I bought wings and blue cheese sauce. I even paid extra for the blue cheese sauce. My order came with no sauce. The whole point of ordering wings and blue cheese was to eat the combo of wings+sauce. I don't enjoy just the wings. I called the store, they offered 14 cents store credit!

There is no point to eat wings with no sauce. I tried to resolve it amicably, but Pizza Hut failed to respond to my requests.

I placed a order online on October 31st 2023 at 4:26 p.m. at your location at 1708 East Pawnee Wichita Kansas 67207.
I spoke with a young lady by the name of Kathy.
She was so nice and helpful.
I could actually hear the smile and her voice.
That's what I consider a good hire.
Keep up the good work with your training and development of your employees.
I see such an improvement.
I'm very pleased

I ordered pizza from your restaurant located at 4650 Farm to Market 1626 #100, Kyle, TX 78640. One of the pizzas I ordered was incorrect and my daughter was upset about it. I ordered a stuffed crust pizza with cheese on one side and black olives on the other side. We did receive the stuffed crust but with pepperonis all over it and no black olives but just plain cheese. Thank you in advance for looking into this.

Im very upset about the experence and the way managment. I talked to the manager of a location the way that I wa spoken to was unprofessional and I think I deserve an apology. I will never go back to this place and spend my har earned money. My order was wrong and I spent over 40$ on this crap but I will not spend anymore. I was told that I didnt contact the business in a timely manner which is untrue I called the store right after my son told me about the food I didnt get an answer so I went online the same day and made a complaint I receieved an email saying I would here back from the location in 3 days I did not. So I called the store spoke to the manager and he told me that he would call me back informed him that I was on my way to work and he could just leave me a voicemail. I recieved no call from him. I called the store today and the manager on duty said she would get him to call me today. Which a gain he did not. At the begining of this I just wanted my order remade but now I would like a full refund of my money. You do not talk to me disrespectful when I am spending my money with your business.

My order # 323102411524001311041465, Jackie Pasley, 2424 Goshen Road, Winchester, KY 40391

I placed an order today and the local store had no drivers and sent doordash, when they arrived I had no drink and no sauce for wings, both were paid for. The wings were awful, hardly no buffalo sauce and several were hard as a rock and mostly breading. I called the store and the manager answered, this was her 1st day and she was super nice. She apologized and said she would refund me $20. I thanked her and realized after I hung up, I paid cash, how will I get this refund?

TV ad states pizza melts for $6.99. Palm Springs location On Palm Canyon will not honor the ad that's on TV. I'm a loyal customer with 384 Points. This location is 2 blocks away from my residents. No stipulations; online, ap, etc is not indicated. I've ordered Pizza Melts twice with 30 [protected]@ $7.99. Either stop advertising for $6.99 or take the TV ad down.

Honestly, if the fees went to the employees to "offset" the costs of labor and such; however, quite literally everything I've found, from lawsuits to old employees talking, it just goes straight to the corporate offices. The employees that actually keep this company running see none of it.

I get it. Cali is expensive and everything sucks here, w.e but a service fee to charge CA residents that doesn't even go INTO the food costs or even the employees wages just seems outlandish to me.

And before I have people jump down my throat, I work at a restaurant, I get that restaurants are struggling more than most people do. I understand the tip fatigue and guilt on both sides. I've seen it FROM both sides and from my 10yrs now in the industry, that's where my disapproval of this service fee crap comes from.

If you wanna charge these kinds of fees, give them to your employees, put the price increase into the food. Something other than padding your CEO's pockets

We arrived at your store in Westover WV on 10/8 at 12p. We were coming from my grandson's football game and we were famished. There was a total of 7 of us. As we waited to be seated, another lg. family arrived. Still no employee came. The other family did get the waitress attention and she came a few minutes later. She asked if we were together and I said, "no but we have 5 adults and 2 kids". Her reply was "oh, jesus christ" and proceeded to get menu's out. My family and I immediately turned and said we would not be staying for that kind of service. As we were exiting, she started talking about us to the other family. However, they were also upset to hear her reply to us and told her how rude she was. Needless to say, the other family did not stay for service either. They asked the waitress for supervisor names and numbers but this waitress would not give it to them. Just so you know, your business lost out on 2 large family purchases this day.

I called in my 2 meatlovers pizza melt order and was told that my pickup delivery would be ready in 20 minutes. When I arrived the order wasn't ready. I paid at 7:54pm and was not handed my order until 8:43pm. When told I waited over an hour and 10 minutes from my call in time and almost an hour from the time I paid for the order the young lady at the counter stated "well all I can do is give you a free drink." She handed me a 20 oz Dr. Pepper! A drink for waiting over an hour for a pickup order of 2 pizza melts! My ticket number was #131 and Invoice #90 at the Pizza Hut #034550, 249 N Hampton, Desoto, TX 75115

I placed an order online and after paying for the order was told the order would be here in 45 minutes. I received a text saying my order was on the way. After waiting an hour and a half, I called the store and was told my order had been delivered which of course had not been. I spoke with the store manager and he offered me a refund and that I could place a new order. I declined placing a new order just ton give me the refund. The manager told me he would refund me the total amount minus the tip. I said no that I was entitled to the tip refund as well due to the fact that I didn't receive the order so why would I tip the driver. Nonetheless I was denied the refund of the tip. I will not be ordering from this store again.

bot my work and home computers wont let me access orders when I try to sign in iIget:

Access Denied

You don't have permission to access "http://www.pizzahut.com/v1/oidc/oauth2/auth?" on this server.

Reference #18.[protected].[protected].136d25f4

my emails are [protected]@hotmail. com

[protected]@greenvillecounty.org can you please fix this? If I cant order online and use my hut points i wont be ordering at all! Marilynn Campbell [protected]

This the first time I've ever ordered from Pizza Hut. It was September 23rd (yesterday) at 8:50 PM. I ordered a large original pan pizza with green peppers pepperoni and extra sauce for 28.62. I received a pineapple pizza. I was given the wrong pizza. I kept calling and they kept passing me off to an unresponsive line. I called a customer service number and asked for either the correct pizza or a refund but was not assured compensation. They took my money, but I will never and will warn everyone I know to never do business with this company again.

I was promised a redo from the Ellerslie store manager for a cookie lovers combo that I had ordered delivery missing my drink, wrong pizzas and black burnt bottom cookie.

Next time I was in Auckland i called Ellerslie pizza hutt branch only to find out it closed down. However the sign posted over the empty shop space said we have moved. The current store is a new store and new manager who will not honour this.

I have been very happy customer of your I left Doninos Pizza because they started the same thing cheating people I ordered there regular pizza 1 day then I oedered the same pizza the next day and asked and paid for extra pepperoni and sausage but it was the same as the first the day before so that ended going to Dominos.

So now back to you just make your pizza as you advertise it look at your ad pics compared to what I received. I have already spoke with them twice there. And yestday spoke with mike a very nice guy very understanding. Told him I will contact corporate office and complain. Hope it does so good I realy like your Pizza. I dont want to make any bad post I have faith in you as accompany to make the right choices.

Sincerely

Michael F. Bell

I ordered 2 specialty pizza's online friday aug 4th. I received 1 pizza pepperoni and sausage. And a box of bread sticks and cinnamon bread. I called to let them know I received the wrong order not very helpful. They said I could come get the correct order however I live about 20 minutes from the store and didn't want to go 40 miles roundtrip. I picked my order up about 6pm friday night. And the employee verified my name for the pick-up. I normally have a good experience however paying $ 25.00 for 1 pizza and a box of breadsticks is ridiculous.

I received an email stating I have rewards for 1 free any pizza.NOWHERE in the email was anything said about having to use it online.I ordered on the phone,told the lady about my reward,and was told to just show them my email when I picked up.When I arrived I was told the reward could only be used when ordering online.I pointed out that this was not stated in the email AND that I had told the lady who took my order about it and was told to show the email at pickup.She got the manager,who was EXTREMELY RUDE and refused to honor the coupon and couldnt have cared less if I ever came back.I left furious without food and ordered from Dominos.

Details of orders are as follows:

Order Number : [protected]

Transaction Date/Time : [protected]:52:23

Delivery Outlet : PIZZA HUT DELIVERY BANGI SEKSYEN 3 (FCD)

Outlet Number : 3030540

Payment Type : Online Banking RM106.30

Actual time delivered : 8.45pm

Items not delivered:

1. Crispy Fries (s) = 2

2. Fanta Strawberry (R) = 1

3. Coke (R) = 2

4.Huts Poppers Chicken Bites(6pcs) = 1

5.Soup = 1

6.Garlic bread = 2