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1.3 2935 Reviews

Pizza Hut Complaints Summary

216 Resolved
2718 Unresolved
Our verdict: If considering services from Pizza Hut with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Pizza Hut reviews & complaints 2935

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5:54 pm EDT
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Pizza Hut Online order

On April 15th I placed an online order with the Pizza Hut located 2260 Holly Springs Parkway Holly Springs Georgia. My order was 60.01 and I received a tracking email from Pizza Hut. After an hour passed I contacted the store and was told they never received my order even though my credit card was charged and I received the tracking email. So I have no food and I am out of 60.01 which means a lot today. I feel like a victim of a theft and no one wants to help me. I need my money for rent and food.

Desired outcome: I want my money back

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10:42 pm EDT

Pizza Hut Mobile app

So twice now Ive tried to order on the mobile app and it says that they do not deliver to my address which is a [censored]in lie because I order delivery every week last time I called the store and they said yes they do deliver to my address but they couldn't use my reward points or give me any of the deals that the app had that they were in app only Tonight I tried to do a mobile order it tells me the same thing so I tried on my husbands phone and on his phone when I tried to redeem my reward points it said that the store did not honor that coupon I tried to uninstall and reinstall the app I tried to do it on the web and I tried to log out and then back in and nothing fixed it I spent an hour and 45 minutes trying to place a mobile order I then called the store and tried to place an order I waited on hold for 25 minutes and was still on hold when they closed so I then hung up It's absolutely [censored]ing ridiculous your app wont work and your employees are too [censored]in lazy to answer the phone!

Desired outcome: the app to be fixed, better employees that arent too lazy to answer the phone and would also like some store credit or some coupons for wasting 2 hours of my time trying to order food

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7:38 pm EDT

Pizza Hut incorrect order

4/15/2023 - 5:01pm

Placed online order for 2 large pizzas, I've learned to check my order prior to leaving the store to ensure accuracy. As usual it was made incorrectly. Honest mistake. What i'm upset about is the deplorable "customer service". Zero apology or offer of any time compensation to have to wait to have order corrected. Cashier simply gives me a smug look and hands me the corrected pizza and not a word spoken. I responded "sorry for making your order incorrectly and making you have to wait...right?" to which i receive another snide look. Waited 15 minutes in the lobby to have the order re-made...meanwhile the other food i had ordered was now sitting on the counter getting cold. Tired of the terrible service from this location. 210 S cedar ridge Dr unit D - Duncanville Tx 75116

Desired outcome: Refund for wrong order/time compensation

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5:48 pm EDT
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Pizza Hut Store manager

On March 31 I called this location to place an order. I was on hold for 1hr and 30min. When the Manager answered the phone, she started that the only person working with her was the delivery 🚚. So, she offered me a in store credit for $20 that would be under my phone number. However, I place my order online today and went to pick it up. The Manager didn't honor her commitment. I gave my phone number.

She started she saw the coupon when I placed my order. But it went away.

Thank you for your help

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Update by
May 11, 2023 9:29 pm EDT

Waiting for feedback

Update by
May 11, 2023 9:28 pm EDT

Waiting for feedback .

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3:31 pm EDT
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Pizza Hut Asap mobile paint and body.

This will be the last time I ever eat at this establishment I have been going to Pizza Hut since I was knee high to a grasshopper I'm 45 and I remember my family taking me there every Thursday for family night when we had some of the best nights and I enjoy them. Me and my brothers would play the video games what ones they had but it was great and enjoy few video games ... and a salad bar which was for my dad and my mom and that time they brought out a deep dish pizza that was delicious smelt great it was beautiful I loved it... now it's all about what makes them and there partners rich. But for a $11 bone-in wings and you have to pay almost a dollar for a dipping sauce is nuts nah we have a memory and that's what it well always just be because what your doing now isn't right good luck

Desired outcome: Just [censored]ty

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10:25 pm EDT

Pizza Hut Customer service and pathetic attitude of the so called manager.

I am extremely disappointed at the customer service from your call center. I called in at 16:09 on the 21 March 2023 to find out about what specials you guys are currently running at your Horizon View Branch. Let me start by saying the only reason I called is I was still deciding of what to eat; I was given the information that there is 2 Large pizza's for R115 so I did repeat to ask if it's two large pizza's and she said yes it is and a Medium Pizza with a buddy cool drink for R49.90 I then thought to myself okay its a great special they're running so why not. When I came to the store they then tell me that the call center has given me incorrect information so I then placed a normal order. I then called them again and requested to speak to the manager who's name is apparently GONTSE; she then told me that I am lieing and that she can't say why her call center agents would even say something like that so al she can do is give them training and there's nothing she can do; I told her she can even listen to their recordings then she had the audacity to still tell me no there's no such thing and I am lieing because her staff know what they're doing and she then goes ahead to tell me "What I can't pay for your pizza's so what do you expect me to pay for your food" which was really pathetic; if this is the type of customer service from your manager then I am stunned. Before I even got a chance to say something else in return she cut the call on my ear. When I called back for the third time another call center agent said the manager is out. So it's Really frustrating that how can she just go out while being on the phone. This is really disgusting service from you guys and highly unappreciated. I expect something to be done about this pathetic customer experience. I do not appreciate that a so called manager can tell me this crap to my face.

Desired outcome: A sincere Apology along with a rectified plan of action.

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1:40 am EDT

Pizza Hut Ordering from lower javis on dec 22 20

When I ordered the guy was rude said since I called in I can get no online deal and was gonna not take my order when I asked for manager he was rude and said so u dont want your order i said yes i do and he took order and hung up plus when I got my large pizza meat lovers and small pepperoni it

upset my stomach like it wasn't fresh ingredients kinda sour tasting not like it usually tastes a d someone called me back I had no receipt but I found receipt and pics

Desired outcome: Replace pizza ordered because I threw put half

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3:04 pm EST

Pizza Hut Intellectual property violation

Actually, it if felt that the company Pizza Hut or its subsidiaries may have violated intellectual property that was patented by the U.S. Patent office without getting permission from the inventor or owner of the patent. The violation occurred once the product was produced and manufactured and advertised to the public unknowing to he owner of the patent or its family members. An executive or administrator must attempt to contact me at their convenience concerning this matter. Please address the email at [protected]@yahoo.com to further discuss this potential legal issue. Contacts were made by telephone that were unsuccessful because no one

knew who the registered agent is for corporate Pizza Hut. Information shall be searched and located on line with future documentation of this occurrence, the . dates and what product it was manufactured and the owners name. You can address me at PO Box 26294, Macon, GA 31221. Your attention and feedback to me would be appreciated.

Desired outcome: Make what Pizza Hut did wrong - RIGHT. Obtain lawful permission, obtain a contract in agreement with terms and conditions to produce and market this product.

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12:16 am EST

Pizza Hut Food

3/8/2023

12:47:12

I ordered online and was going to pick up. It was ready when I got there, however, this was ABSOLUTELY ...THE WORST TASTING food I've ever had at pizza hut! Pizza looked like or was cooked last week and green peppers looked like they could have been old before they even started cooking wings for disgusting. This was 2nd time at this location & I will NOT be back!

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7:17 pm EST

Pizza Hut Delivery service

Pizza Hut 120 Entrance Rd Ste 2 Pensacola FL: This store gets a NEGATIVE RATING! It doesn't take a PHD to answer a phone and take an order... but in this case, IT MUST! Guy took my order, asked for my address, and said that it is their delivery area. So I tell him my address, and he repeats it back. After placing the order, he said it will take 45 to 55 minutes. So I go to the store, and 70 minutes later, no pizza. My spouse said she saw a pizza hut delivery guy go by, and kept on going. So I call the store, the female manager said that they tried calling me, for address verification. I called the delivery driver back BEFORE I call the store. First call, he did not answer, and after 5 rings, it went to voicemail. So 15 seconds later, I call the delivery guy back again, and it rang, and rang, and rang, and rang, and rang, and rang, and rang... no voicemail, no nothing. So when I called the store, the manager said "I should have answered my phone"...So after informing her what a DIPSTICK she is, the bottom line figured out, was that THEY had the wrong address. WTF! How can YOU have the wrong address, when YOUR worker repeated my address back to me? Perhaps pizza hut needs to hire people with a 6th grade education, don't bother hiring anyone with a higher education than that, cause seems like higher education CAN'T COMPREHEND ANYTHING SIMPLE! I ordered from a competitor, and they had no issue at all. WTF pizza hut! Thanks for pointing me into direction of reliable competitor! **OH, JUST TO ADD...THE MANAGER HAD NO CLUE AS TO WHERE TO SUBMIT A REVIEW**

Desired outcome: A DEEP, SINCERE, HEART-WRENCHING APOLOGY!!! I DON'T WANT NO PIZZA HUT COUPONS, FLYERS, OR ANYTHING ASSOCIATED WITH PIZZA HUT. NOTHING BUT AN APOLOGY IS ACCEPTABLE.

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6:33 pm EST

Pizza Hut Received wrong item.

I placed an order over the phone for pickup on 03/04/2023 @ 10:34 AM for my wife and 89 year old mother. This is the Pizza Hut on George Dieter & Trawood in El Paso, TX 79936.

I ordered a meat lovers Pizza Melt and a pepperoni Pizza Melt. The order was picked up by my brother because he lives in the vicinity of that Pizza Hut. He brought it to my mother who lives 15 miles away and come to find out that the pepperoni melt only had cheese and no pepperoni!

When I called to complain, the manager would not come to the phone to speak with me and told the employee to advise me to bring back the uneaten portion and they would exchange it for a pepperoni melt. This would have been fine if I wasn't my mother's caretaker and I could leave her alone for an hour to resolve this issue. That was not possible. There was absolutely no empathy on their part and since they already had my money, they did not care to correct their mistake to accommodate my situation. This is extremely unprofessional, arrogant and the worse customer service I've experienced! I will no longer frequent that Pizza Hut and possibly none other.

Desired outcome: Possible loss of revenue by future customers. They could have issued a courtesy pepperoni Pizza Melt for me to pick up at an appropriate date and tome.

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8:22 pm EST

Pizza Hut Online order

Friday the 3rd did online order two hours later no food tried to call can get no answer so I went up there they said that they did not process it there was nothing they can do besides return my money they could not make me no food because it was too late and now I had to go to Domino's so I could get pizza for my kids birthday party just wanted to say that This is why I haven't ordered from Pizza Hut in a long time because I had the same issue and it didn't resolve then

Desired outcome: Show some kind of improvement

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2:44 pm EST
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Pizza Hut Lack of store supplies

The McMinnville, Tn Pizza Hut store (Unit 004374) does not have creamer for coffee, but they do have coffee. We were told that "corporate" had removed coffee creamer from the supplies they could order while coffee remained orderable.

Customers have to supply their own coffee creamer. That should be unacceptable for any restaurant.

We have experienced this several times this year, 01/13/23 @ about 16:00, and 02/27/23 @15:00 (ticket #68, reg 4). Coffee is something your older customers appreciate with a meal.

Desired outcome: Put coffee creamer back on the list of supplies the stores can order.

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5:14 am EST

Pizza Hut Delivery/Inaccuracy

i placed an order around 6:50 pm Saturday night at the sylacauga location on the pizza hut website. It gave me an estimate of 55-65 mins. i received order out for delivery by 8:02. By 8:30 still no pizza guy. I call the store & was informed they was just making the order. No apology no confirmation. I was just told usually delivers are 90 minutes. Like it was completely over 90 minutes and me and my family were left in the dark, completely lost. Very unprofessional.

Desired outcome: Gift card

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9:18 am EST

Pizza Hut Restaurant manager

On [protected] around 8.20pm I was having dinner with my family at one of your outlet at Mid Valley Kuala Lumpur.

Around 8.30 all of a sudden your restaurant manager named Nur (manage to get the name from your staff ) with no respect shouting towards your staffs. I and my family were supposed to enjoy a good meal but the chaos created by your manager really unbearable and can't be tolerated.

How could pizza employ such a person with such character who doesn't value and appreciate the presence of customers around. Hasn't Pizza Malaysia gave proper training for a manager to respond respect every customers?

Kindly take today's incident very seriously as this was seen by my childrens as well and how would they judge?

Your action eventually have to be lesson for other managers as well.

Thank you

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4:52 pm EST

Pizza Hut Pizza Hut New Yorker

I ordered a new Yorker and was disappointed in the quality of the pizza. the crust was terrible almost seemed uncooked, the pepperoni was 1/2 of what it was suppose to be, like it was a frozen pizza.

Very poor quality. I like Pizza hut but this was not good at all. I don't know if its just this location and the staff don't care. What is going on Pizza Hut! :(

date 2/23/23

paid - 16.74

location - 2071 w ave K, Lancaster ca 93536

Ticket # 58

invoice #39

time - 5:17pm

LOlmos

[protected]@outlook.com

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2:56 pm EST

Pizza Hut Stephenville general manager

I just quit my job as a delivery driver in Stephenville for the following reasons. The general manager, Franklin Brandenburg, had caused me many issues while working there. He constantly yells at the CSR’s causing them to cry at work, changes the schedule the morning of a shift without telling anyone which causes issues with school work since most of the employees are college students, has anger issues such as yelling at employees, throwing stuff, or punching stuff inside the store. He also uses write ups as a threat to get what he wants and even got me in trouble for not doing chores on days I wasn’t even scheduled to work as well as multiple occasions where he told me I would have off the days that I requested and then proceeding to only schedule me for the days I had asked off. After I talked to the manager working today about quitting I received this very unprofessional text message from Franklin that I thought Pizza Hut should know about.

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4:22 pm EST

Pizza Hut Pizza mostly crust and no one at place of business cares.

Order on line, have to wait 15 minutes with a lobby full of others waiting, employee keep opening up boxes at the counter trying to figure out what is what. The pizza is all most all crust, where is the topping? This is the worst experience ever. No one cares just want their money. They got what they want but you got a client that is done with PizzaHut. This experience should be outlawed. I hope the one that keep opening the boxes was not sick. I'll throw what is known by you as a pizza away!, as well as your contact info to your store. I'm not usually a bad client but this experience is overwhelming. Very bad customer relationship, other clients in lobby stating this place is never a good experience.

Desired outcome: I'd like and apology and a refund. You have no idea how bad this experience was.

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5:03 pm EST

Pizza Hut $6.99 melts Henderson KY store, ticket #0056 1/31/23 entered by IQOC 316311

1. Ordered a chicken BCN Par pizza melt top was burned and so hard you could not cut it with a knife both pieces we had to just throw the top away, no filling in it but 3 or 4 piece of chicken hardly any cheese or Alfredo sauce. It was not worth eating. The best part was the ranch sauce.
2. Ordered a Meat Lover Pizza Melt again both halves were so hard you could not bite or cut them we had to throw the top away and again hardly any meats inside it was supposed to be full of different kinds of meat and marinara sauce, but there was hardly anything in it. Definitely nothing like you see advertised.
3. The Chicken Alfredo was great, no complaint on it and the bread stick very good, we used the dipping sauces we had on them. So to say Very, very disappointed on Pizza Melt, Never order again from this pizza store.

Desired outcome: I would like a refund and someone to train the cook at the Henderson Pizza hut how to make these. Please

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6:50 am EST

Pizza Hut TellPizzaHut website

I'm complaining HERE because my receipt didn't give me "the code" that their "tellpizzahut.com" needs for me to complain TO THEM! Filling out the "min" character-count, I mention that I ordered a Big New Yorker (Ticket # 0028, ENTERED BY Website, 014145 (is that the store number?)), indicating that I wanted toppings on it (a few meats, a few vegetables); I got a Cheese Pizza on Big New Yorker crust...

Desired outcome: that the stores be required to add The TPH-code to the receipts they give us

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Update by UncleJay
Feb 02, 2023 6:34 am EST

I ordered a Big New Yorker (Ticket # 0028, ENTERED BY Website, 014145 (is that the store number?)), indicating that I wanted toppings on it (a few meats, a few vegetables); I got a Cheese Pizza on Big New Yorker crust... Filling out the "min" character-count, I mention that I'm complaining HERE because my receipt didn't give me "the code" that their "tellpizzahut.com" needs for me to complain TO THEM!

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Pizza Hut In-depth Review

Overall Rating: I would give Pizza Hut a solid 4 out of 5 stars.

Website Design and User Experience: Pizza Hut's website is clean, modern, and easy to navigate. The user experience is smooth and intuitive, making it simple to find what you're looking for.

Menu Variety and Options: Pizza Hut offers a wide variety of options on their menu, from classic pizzas to specialty creations. They also have a good selection of sides, desserts, and drinks to complement your meal.

Food Quality and Taste: The food at Pizza Hut is consistently delicious. The pizzas are always fresh and flavorful, with a good balance of toppings and a tasty crust. The other menu items are also of high quality and taste great.

Delivery and Service Efficiency: Pizza Hut's delivery service is efficient and reliable. The food always arrives hot and on time, and the delivery drivers are friendly and professional.

Pricing and Value for Money: While Pizza Hut is not the cheapest option, their prices are reasonable considering the quality and portion sizes. The value for money is good, especially when taking advantage of their deals and promotions.

Customer Service and Support: Pizza Hut has excellent customer service and support. Their staff is friendly and helpful, and they always strive to resolve any issues or concerns in a timely manner.

Online Ordering Process: Ordering online from Pizza Hut is quick and easy. The website's ordering system is user-friendly, allowing you to customize your order and choose your preferred delivery or pickup time.

Special Offers and Promotions: Pizza Hut frequently offers special deals and promotions, making it even more affordable to enjoy their delicious food. They have a variety of options, including meal bundles and discounts on specific menu items.

Accessibility and Locations: Pizza Hut has a wide network of locations, making it easily accessible to customers across the country. They have both dine-in and delivery options, ensuring that everyone can enjoy their food.

Health and Safety Measures: Pizza Hut takes health and safety seriously. They follow strict hygiene protocols and have implemented measures to ensure the safety of their customers and staff, especially during the current pandemic.

Environmental Sustainability Initiatives: Pizza Hut is committed to environmental sustainability. They have implemented initiatives to reduce waste, conserve energy, and promote recycling. They also use eco-friendly packaging whenever possible.

Social Responsibility and Community Involvement: Pizza Hut actively participates in community initiatives and supports various charitable organizations. They regularly contribute to local causes and strive to make a positive impact on the communities they serve.

Customer Reviews and Feedback: Pizza Hut values customer feedback and reviews. They actively listen to their customers and use their feedback to improve their products and services. They also encourage customers to leave reviews and provide feedback on their website and social media platforms.

Mobile App Experience: Pizza Hut's mobile app is user-friendly and convenient. It allows you to easily place orders, track deliveries, and access exclusive deals and promotions. The app is available for both iOS and Android devices.

Loyalty Program: Pizza Hut offers a loyalty program called Hut Rewards. By joining, customers can earn points for every dollar spent, which can be redeemed for free food and other rewards. It's a great way to save money and earn perks.

Payment Options: Pizza Hut accepts a variety of payment options, including credit/debit cards, cash, and online payment platforms. This makes it convenient for customers to pay for their orders in their preferred method.

Corporate Information and Background: Pizza Hut is a well-established pizza chain that has been serving customers for decades. They are part of the Yum! Brands family, which also includes other popular fast-food chains.

Contact Information and Support Channels: Pizza Hut provides multiple support channels for customers to reach out, including a customer service hotline, email, and social media platforms. They are responsive and attentive to customer inquiries and concerns.

Conclusion and Recommendation: Overall, Pizza Hut is a reliable and delicious option for pizza lovers. With their wide menu variety, great taste, and excellent customer service, they consistently deliver a satisfying dining experience. I highly recommend giving them a try for your next pizza craving.

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