Omaha Steaks
reviews and complaints

I placed my first order today after hearing Dan *** mention Omaha Steaks on his show. I went through the ordering process and just as I was about to confirm my order, the website offered me the option to add lobster tails for free shipping. I chose to add them, but the system still charged me for shipping. I called customer service and had an excellent experience with my complaint. I pressed 2 for existing orders and was connected to a real person within seconds, without any waiting. She helped me right away, resolved my issue, and refunded the shipping fee. I appreciate their great customer service and hope they continue doing a good job.

Omaha Steaks, a renowned provider of quality meats and gourmet food gifts, has garnered mixed reviews from customers. While some praise the high quality and reasonable prices, others express disappointment in certain aspects. The positive reviews highlight the excellent products, such as the Durok Boneless Ham and Butcher's Cut Filet Mignons, which left guests impressed and eager for more. On the other hand, critical feedback mentions issues like tough meats, dry pork chops, and occasional delivery mishaps. Despite these varied experiences, Omaha Steaks continues to be a popular choice for those seeking premium meats and food gifts.

Handicapped seniors, who cannot get out to shop, like us, are especially grateful for your high-quality product and delivery service to the house. Father is 102 plus years old, and I am 76, both on walkers.
Have you targeted your advertising campaigns to the homebound elder population? This is an untapped sector, who could benefit from your amazing company. Daddio is crazy about your apple tartlets!

Everything we have ordered has been great! Some things we really like and order over again and others we enjoyed but will try something else in it's place next time. The times I have had to speak with customer service they have been very helpful and courteous. We got our first box as a Christmas gift and continued to order after that. I fit them into my budget and stop buying meat at the the grocery store.

My granddaughter wrote me and told me that I was the best present buyer ever. She just gotten done eating the Omaha top sirloin steaks and said how delicious it was. My other daughter sent me a picture and said the potatoes and steaks were great! Thanks, Omaha for making me the best grandma give giver EVER! It all sounded so good I ordered twice from Omaha for myself. We are going to share it with my son and his girl for Christmas.

Ordered for thanksgiving, everyone really enjoyed the food. Turkey breast was a great flavor and texture, so nice not to have to mess with a whole turkey. Sausage cranberry stuffing was delicious.
It was nice to just have to take straight out of the freezer and into the oven for heating. As a word of caution do make sure to allow variance time for different ovens and microwaves and plan out how to heat everything to serve if you are doing a full meal.

I ordered the baked ham, smashed red potatoes, root veggies au gratin and garlic baguettes, pecan pie and pumpkin pie. It was a fabulous meal. I loved everything about it. The ham was moist and succulent, the potatoes and veggies were so tasty, the pies were just like I would have made. All for $139.00, had I done the shopping and cooking from scratch this would have cost me more and wore me out. I will definitely order my holiday meals from this company in the future.

I sent a holiday gift to a decades-long friend for the holidays and he had only the HIGHEST RAVE REVIEWS, honestly. Said the steaks were well-packaged, perfect size, came fully frozen with clear cooking instructions. EVERYTHING was SCRUMPTIOUS ~ the steak, the potatoes, the seasoning, good-sized portions. He could NOT be more pleased! So I would say: BRAVO to Omaha Steaks, job WELL-DONE A2Z. Keep up your high standards & blessings yr way for the New Year 2022! Sincerely, Ken

Upon receiving these steaks, I was impressed with the manner in which they were prepared for shipping.
I have received other perishable items where attention to detail was, in my opinion, overlooked. There are virtually always some unforseeable disasters lurking in the transportive mode. No disaster was part of my shipping process. Thank you! Preparation of these "hanger" steaks was as I anticipated. Other folks' may vary depending on what they like in terms of their cooking style but, after the first bite, the tenderness and juiciness were so robust, it passes all of my critical tests. Thank you again.

I was in a dilemma, not sure what to give my family for Christmas so l was looking for an answer. Then l received a mailing from Omaha Steaks with several different opportunities to give the best gift of all to my family STEAKS AND FOOD so l ordered one box and was thrilled at the products l received. So there the dilemma was done, this is what my family was getting for Christmas. L dont have to worry if it is the right gift to give and if theywill use it. L even sent a complete package to my son in NY and they sent it for me and get this shipping was included. L am one happy mother grandmother cause l have the perfect gift for everyone. I have covered 7 families for Christmas yes thank you so much for my discounts, freebees, rewards card, and especially free shipping, MERRY CHRISTMAS OMAHA STEAKS PEOPLE AND HAPPY NEW YEAR. Happy to have you on my list.

I was disappointed in the quality of the meat "bundle" I bought as a thank you gift for relatives. The hot dogs were said to have cooked up dry and were not as tasty as brands that come from grocery stores. They did not complain about the steaks. On my second purchase, I decided to buy burgers and a Thanksgiving ham for myself. The burgers cooked up slimy with grease. There was little taste. I was embarrassed that I took the ham to the family dinner. The color looked artificial--too pink-- and it was not as good as the well known brand so popular at holiday meals. The kids who usually love ham for Thanksgiving did not eat it. Yet, it cost just as much as the popular brand. Twice a disappointment .Not a good buy all around.

Spotty customer service - ordered a birthday gift for my sister. It was to be delivered on the 9/11/2021. Instead it got delivered on 9/13/2021 after sitting in a truck or warehouse. It was thawed out and warm. Called nd spoke to customer rep who told me if it was partially thawed it was ok to keep and the use. I advised I would not eat something that had thawed when it had been shipped several days prior to delivery date. They reshipped but after nonsense from the rep. I asked if there was a priority shipment she stated No there is not and that it was not there problem if their shipper of choice, delivered it late. poor service/ big prices next time i buy a supermarket gift card and it can all be fresh from the market. Quality of food in not noted anywhere and it probably comes from lower end meat cuts anyway

I've ordered steaks and other promotional products from Omaha Steaks for a long time, usually for family and friends out of state. These three most recent orders will be the last with Omaha. When I placed my order, I was given a few choices for delivery. I chose the Christmas delivery for two addresses and made a mistake by not checking the Christmas delivery on the local order. The local order was delivered on Dec. 2, 2022. The other two, out of state orders, were delivered Dec. 3, 2022. I'm pretty sure Omaha uses the same calendar as we do. Two out of state orders delivered on Dec. 3, 2022 doesn't get close to being a Christmas delivery. There are too many companies out there who would love to have my money and since Omaha has a strange sense of when Christmas is and my orders delivered accordingly, I'll be trying different places next year. Other than being fairly easy to order and ship, their steaks are extremely costly and very so-so for the money so they will no longer be getting my hard earned money.

I got a flyer in the mail from Omaha steaks. They had a offer called the filet &more welcome package #67692kDG.I made a phone call got a representative that didn't know anything about this offer and tried to give me a offer that was a lot more expensive then what I called for. The representative was nasty and disrespectful. I asked for his name he refused to give it to me. The representative had me on the phone for 45 minutes to order and I got nothing. No customer should never take that long for any one to order any packages. I feel you need to better education the people that work for this company about the product they are selling.

I've ordered Omaha Steaks for myself and my elderly mother (who finds it difficult to get to and from the grocery store by herself), as well as gifts for friends. Overall, I have been pleased with the delivery and products. I especially like the variety of items available for purchase.

After reading some of the negative experiences other customers have had, I would be afraid to order from Omaha Steaks except that has NOT been my experience. My orders have always arrived correctly and as promised. If there is an item I am not thrilled with, I don't order it again. Overall both the quality and customer service has been fine. I'm a long time customer and am very happy with Omaha Steaks.

Great! Bought steaks two weeks ago and didn't get sick.

A replacement box had to be sent. The vault was with ***. The item came fast and frozen. Thank you for a good job.

Update to my 6/4 review. Jamie C. from Omaha Steaks contacted me in a timely manner. Even though I feel I got the run around at first Jamie went above and beyond to correct this issue in a timely manner. P.S. Omaha Steaks are some of the best steaks I have ever had. Thanks again Jamie. Ed

Great food and service! Omaha Steaks has been a great help in feeding my family, and we really appreciate it. Omaha consistently provides fast service and delicious food. We have encountered a few issues, but Omaha is always prompt in resolving any disputes. Thank you!

This is the second year I received Omaha products as a Christmas Gift. I was not impressed last year as the quality was very poor especially the chicken breasts that were thin pounded squares. The meat was tasteless and most of the products had preservatives and artificial ingredients. Since I eat only natural food, I experienced digestive upsets. I got a $35 gift card for my trouble. I thought this was a "one time" deal so I was surprised when I received an email alerting me in 2021 that another Gift was on the way. I made 3 phone
Calls (and 3 hours wait time) to try to stop or change this order. I called SAME DAY I got the email that said "if you are not going to be home please contact us immediately" to make other arrangements. I was told that it was already shipped and could not be stopped. Customer service is not helpful. FINALLY one agent checked the order and confirmed it was wine! So that was ok. Then I got another email a week later that said that another Gift was on the way. I called within hours to stop this order and was told, again, already shipped! I told them that I do not want the product if it is food and most important I WOULD NOT BE HOME to receive the perishable items. I would be away for a few days so the items would be spoiled when I got home. The solution options were 1) an email Gift Card to me to make another selection or 2) refund to my nephew. After a review of products, I selected wild caught lobster tails. They were so costly but on sale (still over-priced) so I agreed to the egift card. I would then explain to my nephew the problems but was very appreciative of his gift since he lives out of state. Well, the egift card never came so I contacted again! The agent told me "too bad" nothing she can do. This was a "family problem" and her hands were tied to make other arrangements. The items were on the way. She told me to donate if I do not want! Frustrated, I called again and found out the egift card was sent to my nephew which I did not want! The first agent could not even verify that and was not nice! So now, I have no other alternative but to tell my nephew the story and find out if he got "my" egift card. I wanted to avoid making him feel bad but I need to tell him to never purchase from them again. THEIR BUSINESS PRACTICES AND FOOD PRODUCTS ARE BELOW STANDARDS FOR THE PRICES THEY ARE CHARGING!

I ordered a certificate on March 21, 2020 as a closing gift for my real estate clients, but it never arrived. I requested a refund, but as of May 13, 2020, I still haven't received it. I contacted OS 14 days after placing the order, and they said they had sent it but it got lost in the mail. They promised to send a new one, but that also never arrived. I spoke with a supervisor named Turquoise, who couldn't explain what went wrong. She said it was sent, but then said my clients wouldn't be receiving the second certificate. It was very confusing. Turquoise assured me that she would cancel the order and refund my credit card within 3-5 business days. I asked for an email confirmation of our conversation, but I never received it. I had to call OS again on May 4, 2020 because I still hadn't received the refund. This time, I spoke with a supervisor named Sarah, who said the previous customer service representatives had given me incorrect information. She said a check had been issued for the refund on April 21, 2020, but she couldn't confirm if it had been mailed. She told me to wait a few more days and promised to send proof that the check was processed on April 21, 2020. However, I never received this proof. I was frustrated because they were sending a check instead of refunding my credit card. On May 8, 2020, I contacted a customer service representative named Josh to explain the situation and express my concern about not receiving a credit for a product I never received. He was very helpful and promised to follow up on Monday, May 11, 2020. He left me a voicemail instructing me to contact a supervisor to facilitate the credit. So, on May 13, 2020, I called and provided my credit card number to the supervisor over the phone, although I felt uncomfortable because of the company's lack of trustworthiness. The supervisor told me they needed to send my credit card information to their credit department and that he would send me an email confirmation at some point. His communication sounded vague, unprofessional, and he showed no remorse for the distress the company has caused me over the past couple of months. I'm now waiting to see if the credit will arrive in the coming days. This company has shown no compassion or courtesy to its customers. I will never order from them again. This was my first and last experience with them. They need to take responsibility for mishandling their customers' money. They are not a reliable company.

Incomplete order - items missing received gift order on 12-13-23; thank you, opened package & found order receipt inside but need to report items not included; Jennifer Jones @ 22001 SW 87 place, Cutler Bay 33190. Sent to me from Dylan Vennes;

Products missing:

3113 Filet Butchers Cut 4/5 oz

8111 Insert Farmers Dog '23?

8170 Insert..com STKHSE EXP HOL '23?

8191 Insert, DW OS TEST DEC '23?

Thank You, Please ship to Cutler Bay address above, Jennifer Jones [protected] [protected]@gmail.com 12-14-23

Hi this is on order [protected]-001. It was sent to us Bob Jan Morse 275 s maple dune ct 67235. With a phone number of 208. 547-2273. I don’t recognize the phone. It did call it ,but don’t know the person either. I would like to know who set us the box of goodies. There is only Merry Christmas in the comments. I am not thinking we will eat any of the food if we don’t know you might of sent it and if it came directly from Omaha steaks

I have been ordering from Omaha Steaks for many years and have always had good service. This year one of my sons recieved his steaks and the packaging was broken, and the packaging was punctured in 3 places. I tried to call on Tuesday evening and waited 30 min on the first call only to have the expert not be able to hear me. So I called back and waited another 30 min. only to be cut off. I am currently on hold after waiting for another 30 min. I would like to resolve the problem as soon as possible F4755594KXQP Shipping number [protected]-001 Shipped to Cody and Jamie Pickner

It was not prime hard to cut and very chewy. I will never buy from omaha steaks again 149.00 dollars for a piece of meat, public rib roast much better I do not have order number anthony prozzo order was delivered on nov.22nd total 179.00 1 4lb prime rib. 4 steak burgers and hamburgers. Order number [protected]-001. I cooked the 4lb prime rib according to your instructions. Medium rear. It was so tuff, hard to slice and even harder to chew not prime. Very disappointed.

I ordered 1st. time was completely wrong upon arrival. Call your customer service... they were sure I only order the steaks. I want you to know I worked for the US Army; I was customer service 18 years. I know the system works. I was a store manager for 12 years. GS13. Your system knows one knows anything even when you tell them customer gives all written down the order by hand. I was promised your mistake would be rectified. We reordered everything. The Order canceled Not by me. Once again, all records were lost, I relayed to her everything once again. Not only did she tell me the order did not exist but all the sale items, where not the same price. I was given 8 steak burgers for my inconvenience. Once again, the order was CANCELLED, I have heard of company's doing this. I expected more from you! Goodby.

Sherry Eardley

My wife and I had started ordering your steaks and other items like burgers and pork. We were very happy with the quality and taste of the 8 qty - 10 oz NY strip steaks we had last year. I ordered two more times this year (Feb and April) and they were horrible. They didn't have any flavour and very thin and were not the same as previous orders we had last year. We are very disappointed and would not order any more steaks as it seems that the quality has dropped significantly.

We are so disappointed that the quality, taste and thickness has diminished significantly. I hope that you are not sending out higher grade steaks for the first orders to get you hooked and then lowering the quality for later orders.

We will not be purchasing anything gong forward.

11/10/2022 - ordered meat for $394.95.Order Number: D5857299VWMD.

1 Pecan Wood Smoked Flank Ham - $37.49 #03024

1 Smoked Whole Turkey - $112.49 # 03507

1 Whole Basted Turkey - $99.99 # 01244

2 Smoked Brisket Burnt Ends - $74.99 #65197

4 Fully cooked Chicken Wings - $69.99 # 59411

Delivered to wrong address. Items spoiled. Omaha Steak notified- told to throw away items. Told will get refund as same package no longer available.

11/16/2022 - Re-ordered - for $407.45 Order Number: F1152045ZWCV

1 Pecan Smoked Flank Ham - $37.49 #03024

2 Smoked Whole Turkey -$224.98 # 03507

2 Smoked Brisket Burnt Ends - $74.99 #65197

4 Fully Cooked Chicken Wings - $69.99 # 59411

Got a phone call from OS later after I received my re-order that in the spirit of goodwill to make it right they will send me another package - I was not told it would be a charged item or a replacement item for the original order.

However , i was charged for both. I should only be charged for $407.45. I did not place 2 orders for a family of 4 for Thanksgiving. If they claim they sent me another package I surely did not ask for it.

I have been a regular customer for over 15 years.We are senior citizens on a fixed income and we both have arthritis which makes it very difficult to walk.I love everything that is all I need is to bake it and dinner ois sevedYour fully cooked pot roast is absolutely delicious.I don't think that the corned beef dinner was worth 29.99.It was mostly potatoes and carrots with cabbage.Other is was pretty good .The corned beef was two very small pieces I just received the burger assortment. The filet mignon burgers were big big and delicious.I can't wait to try the rest

This ordered was delivered to my son. It was delivered in two shipments. One on April 5,2023 and one today April 6,2023. Order number J1685918RRPB. I ordered Filet Mignon Pieces and received Beef Tenderloin Pieces. This is the second big order I have done with you. I felt you were misrepresenting the product you advertised. Michelle, whom I spoke to explained that Beef Tenderloin is the same as Filet Mignon pieces. If that is so, then it needs to state that or be put in parentheses beside Filet Mignon. Otherwise, it feels like you scammed me and gave me a lesser quality beef. There is no where on the box of Beef Tenderloin pieces that says Filet Mignon. I just want what I ordered to be right after paying this amount of money. What I ordered should match the invoice

To say we were not thrilled with your Lobster M ac it was disgusting found no LOBSTER the cheese flavor was terrible as well.

We can only say we have purchased B4 the steaks so trying this turned us off.

We also purchased the Meatballs from the store the cost $67.08 .

Store #301 along with the Mac Lobster & Cheese.

Just so bad we will not use or try the Meatball's as well.

We do not want to replace our in store purchase

A refund is the reason we are sending our terrible food.

FROM

[protected]@ymail.com

677 N.W. 38 Ave Deerfield beach Fl. 33442

To Whom It May Concern:

I am filing a formal complaint against Omaha steak company because I ordered a 12 pack of ribeye steak burgers for my brother as a birthday present on 2-6-23. My brother's birthday was 2-12-23. The order number is #T7553847HFXS. The above item was in fact shipped to my brother and arrived on 2-9-23. Fed Ex left the package outside of the front gate of the entrance way to my brother's front door. He lives on a corner street with heavy traffic. When I saw the photo of where the package was left, I was dumfounded to understand why Fed Ex wouldn't have left the item securely at the front door inside of the gate where it would not have been visible from passing traffic. When I learned that my brother did not receive the item, I realized it had to have been stolen. I wrote a letter of complaint to Omaha steaks on Feb 12 telling them that I was extremely disappointed that the item was delivered in an unsecure manner and that my brother did not receive it for his birthday. I requested a refund. Omaha steaks did not respond to my email, and instead shipped a second package out when I asked for a refund. When I called them, I was placed on hold for quite a while, and was then told they could do nothing about my request for a refund. I am beyond disappointed that my brother did not receive his gift on time, was delivered in an unsecure manner, and my request was ignored. This is my first and last time I will do business with Omaha steaks. My email address is: debi. [protected]@yahoo.com

Sincerely,

Debra Rocco

These products are grossly over priced. They've obviously spent too long in freezers, because regardless of how they are cooked, they turn out to be as tough as shoe leather.

This business should be boycotted. If you are able to purchase never frozen Iowa or Nebraska beef from a local grocer, do it. You'll see what I mean.

My family members were cattlemen, and they raised Angus cattle. There is no comparison between what we raised, and what these inferior people are selling, and getting away with it. Support your meat lockers, as well, to avoid being ripped off.

It's unlikely that Omaha Beef will allow my opinion to be shared by others, so I will post my opinion elsewhere besides this site. Good luck, customers.

Person showed up at my daughters house saying his vehicle broke down and she should come outside to buy cheap meat. She felt very intimated and scared and asked him to leave. He said come outside and she said please leave. She took a video as he walked across street and than drove away. Is this a broken down vehicle? Is this how you sell your product? I called the number and left message explaining im had been an officer in adjacent town and this behavior is inappropriate. This person called me approximately 30 minutes later saying he gets all these complaints but nothing will happen. He was a rude condescending person and said I was imitating an officer. After 26 years in law enforcement this person should not be in charge of anything and since he was in Nebraska nothing will happen. Someone should explain its not ok to intimidate and lie to people to make sales. Feel free to call me at [protected].

I researched the allergens for all the products on the web site. I avoided the twice baked potatoes and the chocolate dessert. The Private Reserve Rub did NOT specify that there was soy in it. I used it and my stomach informed me the next day. I looked at the label and indeed, it lists soybean oil as an ingredient. I am NOT happy that they were not factual.

Lucky for them it is not a life or death situation, but certainly a quality of life issue for me.

I have no desire to purchase their products again.

I would just like your company to know, that the offers of $$ off order, coupon codes, etc.. is interpeted by me,,as a SCAM , towards your customers,,,the Discount Offer prompts me to make an order,,,then at check-out,,that's when you find out Minimum this and that, to get discount, In my opinion , its not necessary to trick your Customers,,your products are GREAT,,but your supposed Discounts are a SCAMM, on the surface ,,IN MY OPINION ! NOW I TRY TO SUBMIT MY ISSUE, AND IT APPEARS I CAN ONLY SEND IT IF I SIGN UP FOR SOCIAL MEDIA,,,REALLY SAD !

I too ordered OMAHA STEAKS AS A GIFT. to 3 family members. And my 4 th family members never received there’s. All this was placed on December 15. I kept calling Omaha steaks and no response. So I emailed Omaha steaks and no response. Then my fed x said delivered on December 23. I called my family member and they said not delivered to them. Turns out the order was delivered to the wrong address. So I’m assuming these people are enjoying a free meal on my behalf.

No why couldn’t my family member be notified of their package. And why were all my other family their packages delivered in a timely manner.

I would have liked for Omaha steaks to have notified me that the address could not be found or something.

I would like Omaha Steaks to take care of this. I don’t want to pay again and be delivered to someone else’s house.

I Alexis Holford Worked for Omaha Steaks Company and worked on Christmas day and worked thanksgiving get a phone call today and said that's stealing time I've never done that in life and I wasn't told not to work that day my uncle died two days before Christmas so I was throwed off I have 3 witnesses also this woman racial profiled me told me we gone fire you and not pay you Kathy. I'm defiantly getting a lawyer

I called your customer service department on 12/23/2022 to complain about a order I placed as a gift. The people the order went to never received the 8 free steak burgers as my invitation for a Christmas said. After checking further on the order, they did get what they should have received.

My complaint is not only about my order it's about the way your customer service department handled my call. I was more or less told I'm screwed.

I have been a customer of your business for years and so have the people who I sent the gift to, and we are both not HAPPY.

I will be on Face Book

Terry Sowinski

3434 Crumpet Path

Rosemount, MN 55068

[protected]