Menu
Write a review
File a complaint
Subway

Subway review: subway restaurantrefusal of service ( 12 comments)

K
Author of the review
9:07 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I decide to go to subway for my lunch break. I get to the cashier and hand the clerk my card to purchase my sandwich. She swipes my card over and over but it would not go through. Barely speaking english the cashier tells me " your card no good". So she goes and get the so called manager. The so called manager comes and tries to manually input the numbers in from my credit card from a keyboard that's covered in some sort of saran wrap. Now I'm thinking to myself there is no way she is going to correctly input those #'s in unless she slows down and make sure she inputs the correct numbers. Instead she tries only once and then tells me my card was declined. So I leave and go to an atm to get cash. Once I get back I tell the manager that it was nothing wrong with my card and try to give her the $20 bill to pay for my food. Instead she throws the $20 bill at me and refuse to sell me the food. I ask for her name and her supervisors information and she gets really upset and refuses to release any of the information. So of course I'm baffled behind the whole situation. Then she threatens to call the police. I tell her to go ahead because I have done nothing wrong. And low and behold she calls them and they come out and just merely assess the situation. The police officer says that she didn't have to release that information to me. So in the end I didn't get a chance to eat lunch in addition to going back to work late.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

12 comments
Add a comment
S
S
Subway employee
New York, US
Send a message
Mar 09, 2010 3:12 am UTC

Well, I work at subway. So i understand her situtaion because sometimes the card doesn't go through. But she shouldn't threw the money back at you, that is extremly RUDE.

M
M
monstersquad
Detroit, US
Send a message
Mar 20, 2010 3:56 pm UTC

On the napkins there is a corporate number that is more effective to call

R
R
restarant brisbane
Sydney, AU
Send a message
Mar 30, 2010 2:15 am UTC

After visiting the mount ommonley subway restaurant in brisbane last Friday, i just had to write a comment on how filthy the tables were and that was every table, in the end we had to clean our table ourselfs.
Very disapointed subway dont think i will be visiting your restaurant again.

Maria

O
O
OttoSal
Nampa, US
Send a message
May 26, 2011 6:43 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I noticed generally that the Nampa Idaho Stores (12 Street Store/Nampa Calwell Blv.) cheats on their primary core meat food items. Example I have noticed is that when I ordered a Orchard Chicken I got 2 scoops instead of three of the Orchard Chicken and when I ordered a BLT I got 2/3 of the bacon I would get at a Caldwell or Boise Subways. The answer that each store is privately own is just ridiculous and Illogical because if you are going to post calories per sandwich you must be consistent with your core meats or that is some try of fraud. I am a little upset about this since I am working at losing weight plus my wife and I have been repeatedly disappointment of the low amount of ingediance use in the Nampa Store compared to surrounding Subways. I wonder if I should write an editorial to the local newspaper of my findings? To me it is unethical for the Nampa Stores to cheat on food items in their Subways.

S
S
Subwayninja
US
Send a message
Jun 23, 2011 10:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Sorry to tell you but orchard chicken only gets two scoops not three

P
P
princenil
GB
Send a message
Sep 02, 2011 12:34 pm UTC

In 1st sep 2017, when i was enter the subway 166, high street ruislip ha4 8lj .The service was awful. I wanted to get a Footlong Chicken breast sandwich.when it comes put veges on it and two person working there one girl and the one boy boy is very rude.might be girl was very sad. Then the girl making the salad in my sandwich for the whole footlong sub she just put 4 olives, 3 cucumber, 3 piece of tomato and 3 small broken green pepper . i finally asked her to put black pepper and she put salt and pepper and looked at me like...What?then she told me you should have told me to add everything but jalepeno and onion and they could save my time . i didn't say anything . but i was only one customer at thet time . i enter to get the sandwich that two person was just waiting there...Doing nothing. The service was extermely unpleasant. I am not happy with this customer service because i am regular customer. if possible can you solution with my complain bz i am so upset that two guys...

D
D
dobberstokes1
GB
Send a message
Sep 06, 2011 3:17 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

You need to get out more!

D
D
DennisRamey
Anderson, US
Send a message
Mar 25, 2012 1:37 pm UTC

Upon entering the restaurant I noticed that the tables all _every table - had crumbs and debris on them. All except
One table where one couple sat. No other customers were seated at that time. I reached for a cup, not knowing my husband
Had the cups, and the manager very hatefully, in badly broken english, "how many dirnks do you want?" I apologized and went to be seated. Looked around, not a clean table, went back up to register and told the male atterndant or manager that the tables needed to
Be cleaned. The young woman that came out looked over and asked, in a very scarastic tone, "which one?" to which I replied "all of
Them."she wiped a couple of table off using a very unclean and smelly rag. I have neverbeen in a subway restaurant as unclean as this one.
I wish I had used my phone and taken pics of the huge crumbs on the floor and the tables but I did not.
Not only was this restaurant unclean but very unfriendly as well. It was not like they were covered with customers either.
Sunday march 25 212 at approximatley 215pm

Yvette ramey
2807 echo tril
Andersonsc 29621

I dispise apathy
I dispise apathy
Dubai, AE
Send a message
Jan 27, 2013 1:27 am UTC

Otto...

Issue No.1 - You're trying to lose weight...by going to Subway?

Issue No.2 - Despite the above point, you're complaining that they are giving you (slightly) less food whilst you are trying to lose weight. I hope the irony isn't lost on you there.

Now you want to write to your local paper... Grow Up.

Iron Muffin
Iron Muffin
US
Send a message
Jan 27, 2013 1:13 pm UTC

Issue No.3 - You are responding to a comment that is almost 2 years old and the original post itself is almost 3 years old.

Iron Muffin
Iron Muffin
US
Send a message
Jan 27, 2013 1:16 pm UTC

I just said that Brenda.

Iron Muffin
Iron Muffin
US
Send a message
Jan 27, 2013 9:05 pm UTC

I guess I did. No hard feelings, huh?

  1. Subway Contacts

  2. Subway phone numbers
    Click up if you have successfully reached Subway by calling +31 205 317 300 phone number 22 22 users reported that they have successfully reached Subway by calling +31 205 317 300 phone number Click down if you have unsuccessfully reached Subway by calling +31 205 317 300 phone number 27 27 users reported that they have UNsuccessfully reached Subway by calling +31 205 317 300 phone number
    Europe
    Click up if you have successfully reached Subway by calling +61 732 530 201 phone number 8 8 users reported that they have successfully reached Subway by calling +61 732 530 201 phone number Click down if you have unsuccessfully reached Subway by calling +61 732 530 201 phone number 10 10 users reported that they have UNsuccessfully reached Subway by calling +61 732 530 201 phone number
    Australia
    Click up if you have successfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have successfully reached Subway by calling +65 62 272 557 phone number Click down if you have unsuccessfully reached Subway by calling +65 62 272 557 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +65 62 272 557 phone number
    Asia
    Click up if you have successfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have successfully reached Subway by calling +961 19 996 63 phone number Click down if you have unsuccessfully reached Subway by calling +961 19 996 63 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +961 19 996 63 phone number
    Middle East, Africa
    Click up if you have successfully reached Subway by calling +44 800 085 5058 phone number 1 1 users reported that they have successfully reached Subway by calling +44 800 085 5058 phone number Click down if you have unsuccessfully reached Subway by calling +44 800 085 5058 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +44 800 085 5058 phone number
    100%
    Confidence score
    United Kingdom
    Click up if you have successfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (203) 877-4281 phone number Click down if you have unsuccessfully reached Subway by calling +1 (203) 877-4281 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (203) 877-4281 phone number
    Director Sales Operations
    Click up if you have successfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have successfully reached Subway by calling +1 (800) 888-4848 phone number Click down if you have unsuccessfully reached Subway by calling +1 (800) 888-4848 phone number 0 0 users reported that they have UNsuccessfully reached Subway by calling +1 (800) 888-4848 phone number
    Executive Vice President
    More phone numbers
  3. Subway emails
  4. Subway address
    327 Howard, Evanston, South Carolina, IL60202, United States
  5. Subway social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Subway contacts
Subway Category
Subway is ranked 4 among 57 companies in the Fast Food Chains category