Menu
For Business Write a review File a complaint
CB Fast Food Chains Subway 8777 Glacier Hwy, Juneau, AK, 99801, US
Subway company logo
Subway
reviews & complaints
Subway company logo

Subway

8777 Glacier Hwy, Juneau, AK, 99801, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
7:00 am - 10:00 pm
Tue
7:00 am - 10:00 pm
Wed
7:00 am - 10:00 pm
Thu
7:00 am - 10:00 pm
Fri
7:00 am - 10:00 pm
Sat
8:00 am - 10:00 pm
Sun
9:00 am - 10:00 pm
ComplaintsBoard
P
4:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Subway - I paid on line and went to pick up food and local store said the never got the order but my bank account was charged.

[protected] I live in Juneau AK and received an email regarding BOGO promotion today. I ordered on line and paid for the order. The # I was provided with was 331603. I paid for a taxi to take my son to pick order for me and my children and grandchild. The local store (the only one in Juneau) said that they did not receive the order while bank said that the order was paid for.

Now.. what to do... my son came back owing for a taxi bill of $25.00 (which we paid) and no Subway food for the family.

I have tried the many phone numbers on line for Subway Care and got no where. I never located a number to speak to a person. So now I an out $25.00 for the cab and $36.00 for an order we did not receive. $61.00.

I would like to receive a refund. Paula K Sumdum [protected]@aol.com [protected] Linda Ave Juneau AK 99801 The individuals at the store were extremely kind and not at fault... it appears there is a problem with the ordering on line. I was excited about this option as I am housebound do not get out any more. I am sad that this option did not work.

Desired outcome: Reimbursement for the food and the taxi. I can no longer drive and was hopeful the option to order and just have family member ride in the taxi and drive up and pick up the order.

Read full review of Subway
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.