Comcast / Xfinity
reviews and complaints

Xfinity rents very small cable boxes to its customers for $8.50 a month. This amounts to a little over $100 a year. I called the company on August 15, 2022 and spoke to a representative. I asked them if I could buy the boxes instead as I had 4 of them at the time. They informed me that they do not sell the boxes, but you can buy them on line. I bought the boxes on Ebay and called the company to have them activate them. When I called the person on the phone told me that they cannot activate the boxes unless I bring them to a store so that they can inventory the box. I told them I found this very odd because they do not own the boxes. I do. When I went to the store I was told they could not help me, which means I wasted a lot of my time and money. I was informed that you can stream Xfinity content using Roku or a Fire Stick.

I want to know why customers cannot buy these boxes. It is a huge ripoff. The biggest problem is that Xfinity is the only cable TV provider in my area.

Camera photo of this complaint is done for FCC: On 8/3/22 @ 7:30pm ESTt I spoke with your agent for at least an hour to lower my bill and we agreed upon my bill was to be $80.09 a month and after paying this August monthly charge of $95.76 auto pay he would credit $15.00 of it on my lower bill now to be $ 80.09 which would bring my September bill to $$65.09. When I went to make sure my new September bill was $65.09:I found you increased my bill instead to $111.63.

On 8/27/22 I called your customer service again this time I taped it too! I spoke at length to Any your representative and he assured me the above would be taken care of! Only the $15.00 Credit was applied not the new rate.

I was then forced, after two (2) lengthy calls as a long time customer, to go in and stop autopay since your company cannot seem to correct your mistakes on bills. When my bill shows the correct September billing that should be $65.09:I will pay it!

Please have upper management informed.

Barbara Selig

1107 Walton Way

Roswell, GA

Ph: [protected]

email: [protected]@yahoo.com

Xfinity has allowed someone to redirect my connection to the internet through there modem/router. This has been happening for 4 years now and through this they whomever they are have gained access to all of my devices and they have been taking pictures of me and off loading them as well as videoing me and receding me I have no privacy in my home and I don’t know what to do can you help me?

Ed Morkal

[protected]

I foolishly thought I could get a free government phone service thru QLink, well after I cancelled my Xfinity account made the last payment on my phone switched my number to QLink, it was deemed my Motorola phone was not compatible to their sim card, and would I like to have them send me a niew free phone. This was 8/25. Livid, I told them no, I want nothing to do with them and their free phone. So, I put my xfinity sim card back in the phone, and tried to get my cell reinstated with my old number. Oh. no can do, your phone is incompatable now. I just paid the last payment! I'm doing this from my laptop because I have NO phone. Since then it has been a nightmare with Xfinity. The bottom line is they convinced me to get a new phone, I would be able to keep my old phone number, That is the only way I was told, also they promised I would have my new phone on my doorstep 8/27. @ agents promised me that date. I would not have ordered the phone if I didn't get it then, I do not have a car, but I would have found a way to get to Walmart to get a compatable phone. Well, here it is the 8/29, and I still don't have a phone. My FedEx tracking said delivery 8/30! I contacted your agents to complain, and was told thar must be an error with FedEx. No phone yesterday 8/28. When I got home I began to find out where my phone was. I went cray trying to find out by your stupid bots on your website. It is a terrible website. 2X I was cut off after almost getting an answer. I was doing this for 3hrs. No answer, no satisfaction, no freakin phone. I gave up about 3am this morning. FedEx still says 8/30. So what's the answer Xfinity? Where's my phone? Was I sold a bag of goods? Was I lied to by your employees?Was I driven crazy by your inane Help-Line? Yes, Yes, and Yes. If I get this elusive phone tomorrow, that would be I was without a phone for 5+days. Because I was lied to. I need a phone for work. How do you explain my treatment? I have not been able to speak to a human because I have no phone, so don't recommed I phone your 800 number. I am so pissed at Xfinity, I would switch right now if I didn't need that phone. But I will speak ill-will of your company to whoever will listen, and a call to BBB. You suck

I got a bill of $188.86. My monthly charge is only $89 a month. The statement of the over due and charge that I have already paid. I am unable to talk to any lived person customer service. I need to talk to someone in person to get this problem be corrected.

I have been your customers for many years with no problem on my account.

I am thinking of switch to another service if I am unable to get help I needed from you.

My land line number is [protected]. Please call me as soon as possible

My step-daughter contacted Xfinity almost a month ago to obtain service. The company has scheduled an appointment 3 different times to come to our house and run the cable necessary for the connection. Only once have they actually shown up. The crew said they could not complete set up because they needed another crew (?) to assist. So they left without completing the hookup. The other 2 times the company has cancelled the scheduled appointment with short notice. The last appointment was Friday, August 26, between 1 pm & 3pm. I waited all day for the 1pm appointment only to receive a voicemail from Xfinity saying the appointment was cancelled. Never an explanation or apology. Only saying they would reschedule.

So we have been without internet, TV & house phone since moving in. Internet is especially important since I have a son, who is critically ill, in the hospital in Orlando (which is 1 1/2 hr drive each way) & the paperwork is overwhelming. I rely on the internet for emails to and from the hospital staff, to stay in contact with providers and insurance companies, and stay in contact with family members. The delay caused by Xfinity has been a big inconvenience. Xfinity has rescheduled for August 30.

Today, 8/26/2022 I just finished yet another call with Comcast. My bill has exploded even though I've called them 2 other times in the past 30 days to understand what is going on.

Now, I understand that a "promotion package" that I was on has since expired and they no longer sell 400Mbps/month for internet service. And all other options are higher, even if I downgrade the Mbps/month.

Still, they want to hold me responsible for the exploded costs even though I've tried speaking to them about this now 3 times in 30 days.

However, this took 1 hour 7 minutes to get the answers. During this time, I was offered: $60/month, $20/month, then $58/month, then $55/month. Ultimately, I was offered either $80 or $85/month where the same services on their website were for either $70 or $75/month. Why the price increase of nearly 15% by phone relative to their website when their interest is to keep a customer? oh, yeah, because there's no fiber option where I live in this major metro, Denver. No Google Fiber. No AT&T Fiber.

Oh, and when I tried to come back to the agent on how she came up with a $20/mo. package, she then said that I didn't qualify because it was for spanish language stations. So, I spoke to her in Spanish and then she "clarified" that the $20 was actually just an "add-on" to the other higher cost options she was pitching. Once again, deceptive and changing her story.

She even got angry when I kept asking for "options". She insisted that she had already picked out the best package for me and refused repeatedly to give me options. Only after one hour did she finally tell the me price of the 300Mbps package vs. the 600 Mbps package.

Over and over again I was frustrated by the agent in my attempts to get her to walk through the math apples to apples. She repeatedly obfuscated the situation with an apples and oranges discussion. I have an MBA. I'm no idiot. Or so I thought until I realized that I spent over and hour on this most recent call and further made 2 other calls to them in the past 30 days.

Why is it so hard to find honest people/answers from Comcast? Why is it so hard to get honest service/products from Comcast?

And I am further disgusted by the agent's coercive control tactics of attempting to wear me down all the while increasing the price of offers relative to the beginning of the call.

I contacted Comcast in Florence Alabama in December 2021 about moving my service to my New Home that was still under Construction. They insisted I wait until the Home was 100% complete. Once my home was completed, I was told that my address does not qualify for for installation. I am between two properties that have had Comcast Service. I am in desperate need of Fiber Optic Service because I work from home. I may loose my job. Before telling me my address did not qualify, I was told that I would have to pay for part of the ground installation equipment. I have been a Customer for over 15 years.

Dear Tom

I am writing because I am concerned, frustration and confused at what to do. I am 73 years old tired of fighting, have a limited income and have a bill of over 200.00 per month. The sad part is that its only if I am lucky, I have service 2 weeks out of the month. Presently to change channels I must do a reboot. One TV has been destroyed and I am afraid for the one I have left.

Normally, the major problems come after a storm. (Like the loss of one TV). The tech could not get the HM channel therefore, I am on some kind of AV with a lot of cords. Every time they come it requires work on box or check box outside. Every time I call tech support, I must go through the prompts for a couple of days before I can finally speak to a tech. One time they were people who scared me – saying the cable was disconnected and they could not do anything without my bank information.

Also, there is an 80.00-dollar charge for a tech. One time the internet went out added to that I am still paying for cable on a tv that does not work. They say I must return the box. Since COVID I have been unable to go out because I cannot tolerate a mask for long periods of time. Plus, I have difficulty walking. I do not have a printer to print out mailing label. Lastly, the promos offered makes help unavailable for people with certain income. This is not fair – because we spent our life working and paying – no help for meds, food and rent are available to us.

I am confused what should I do. I am alone, my TV and computer are my only company.

This happened in August 17, 2022. My share data is off, I am using WiFi while at home and I am showing my data is being used. Why is this happening? Your India Customer service is not helpful. They have no clue what I am taking about. Shame that you are employing people who have no idea about this service. Also, I have not used all my data last billing cycle, why isn't it carry forward to the new cycle.

I was told that my internet bill would only go up $10.00 after the promotional period was over. It has gone up $18.01. Below is the following email I got from an Xfinity sales person:

State of California is raising the fees to Comcast Which Comcast is passing down to customer

I can re package you at the end of the promo period

But you rate for your Xfinity Internet will only raise 10$

The state fees and taxes are out of my control

I can apply a 10$ Credit to your account this month for any inconvenience this has caused you

I have contact them and they give me a one time credit of $10.00, but will not honor what their sales employee told me. This is not right and reflects very badly on Xfinity.

We had our line cut a little over 3 months ago and had it restored a few days later. After the technician came out he laid the line above ground and had it scheduled to be buried. Flash forward 3 months later the cable is still above ground and during that time made mowing extremely difficult. Well last week, it was not so fortunate and it got cut. I have been trying to get it restored and I keep getting the run around on when they plan on restoring my service and to bury the line.

I have been a customer of Xfinity Mobile for 5 or 6 yrs now, making NO changes or agreeing to any changes to my account since I became a customer. I should be under the original agreement that was offered when I first became a customer. Recently I have had multiple issues with my data and signal service since the cellular industry is upgrading to 5g and moving away from 3g and lte services. This is very inconvenient but somewhat understandable due to the upgrading of towers to 5g. However, I am now getting emails from Xfinity mobile saying I am nearing my 20g data threshold and my data availability will be reduced until the next billing cycle starts. This is not what was offered to me when I became a customer and my data is NOT supposed to be reduced regardless of the amount of data I use or the fact they implemented these changes after I became a customer and acquired their service based on the fact that there would be NO data reductions .I depend on my data plan because I work on the road and need to access my data plan on a regular basis. A reduction in Data availability is a large inconvenience to me and is UNACCEPTABLE base on the fact this is not what was part of my service agreement when I became a customer. XFINITY IS GOING TO LOSE A LONG-STANDING CUSTOMER DUE TO THE FACT THEY ARE NOT AND WILL NOT HONOR THE ORIGINAL SERVICE AGREEMENT.

My family and I have had xfinity for a year. The entire year we had the bill paid on time, if not before and the full amount. We ended up having to move and we unfortunately could not transfer the security system because the landlord wouldn’t allow it. We ended up getting a $600 bill due to that. I was paying little by little every week. Then lost my job and was unemployed for a month. The bill has not even been over due for a month, yet they are turning off our services, despite saying a week ago they wouldn’t. We have screenshots to prove that. They are also claiming we have not had $0 balance in the whole year we’ve had them, which is a lie. We have proof that they have been on time and there has been $0 minus July and now. It will be fully paid off next week and we will never have anything to do with xfinity again.

Also I was told by trustworthy men in the military that the modem was way out of date! Twice I ordered a better secure modem and it never made it to our house!

Then a phony rep called me on the 4th of july saying “i’m sure you want your money back for the modem you never received?”

Instead of insuring the delivery of the modem “she” wanted me to just forget about it and get my money back. Is this some deep state company that spies illegally? Looks that way. Your team came in my yard to put special apparatus on the pole so my neighbors could monitor us? Who stole the modems or stopped them?

Account of robert l cohen & daughter samantha cohen

Address: 15076 mclain ave allen park, mi 48101

Call [protected]

I want a corporate security person to contact us at once!

[protected].

Hello! I have called on several occassions pertaining to my 100 Mbps that I am supposed to get on my speed. But every time, what is offered is to change my plan to get a better service on mbps. Change of plan would mean higher monthly payments. I used to have $45.00 for 100 Mbps..but then I was told that it was only for certain period of time for the amount of $45.00.

Even, with the plan of $45.00 per month with 100Mbps as promised. Seldom would I get 100 Mbps..the most or the highest I could get was around 22.3 to 30mbps.

Please provide a solution to this problem since using internet is so slow and I get frozen sometimes. At present, I was offered $58.00 dated 8/7/2022 by one of the representative promising 600Mbps..which never happened. One day I got 100mbps but after few hours it's around 20 to 22mbps. Need your help in resolving this problem.

Thank You,

Irma

Tel# [protected]

Your computer program does a good job of keeping the customer from talking to a human. REN me in circles for 2 days and solved nothing. No I’m waiting for an appointment for tech to come in about for days while I have no internet service. I will be spending the time looking for someone with a more reliable business plan and who values their clients time.

I switched to Comcast for internet in late June 2022. It was a new service. I asked for four televisions to be connected. I only got three then they told me I would have to pay for that fourth hooked up after I paid them $100 for installation. They had to run lines from the back of my house to the front, across the driveway, threw my neighbors' yard, to the pole across the street. I've called them several times over the last several months. I get the run around every time.

Back in mid June I switched my mobile plan from AT&T to Xfinity Mobile and was promised $20 off my first mobile bill, $10 off my internet bill going forward, and a $200 prepaid card. After many weeks of back and forth I was finally given the $20 credit but have still not received the permanent $10 off my internet bill. I understand the prepaid card comes after 90 days. If I don't receive the prepaid card, I will update this report.

I moved to new location to 2616 N Hamden ct,311. My phone sim was working bad and I need internet services. So I contacted xfinity on June 13, 2022. The customer service offered me a plan in which internet and cable was there and that plan was the cheapest of all. He also offered me to use xfinity phone as there was some offers going on and I will be given a discount, He informed me that my total monthly bill would be around $45. But, in the month of August I noticed that there was a deduction of $201.5 for xfinity mobile. I was shocked to see this and that day I got to know that I am paying for internet plan and I was charged for phone internet plan too. I did not know that I will be paying for phone internet and that too this much.