Comcast / Xfinity
reviews and complaints

Starting in august 2023 received notice that my equipment need ed to updated and we did... Have had nothing but problems since.. Cant ever reach a real person on a bot and a chat.. For the most part noone on the chats know what they are doing lost more than 6 hours in the past 2 days because they shut off one of my boxes.. And no service to the new equipment again... Had to stay home all day my only day off waiting for a technician for a mess up with comcast.

on September 14, 2023 we had an appointment for service with Xfinity for a technician to appear at our home between 8-9am. At 9am we hadn't heard anything, so we contacted the. My internet had gone out 8 times in the morning and since has continued to be intermittent. The online tech said the appointment had been rescheduled for September 15 8-9am however no one contacted us to reschedule. We have been on the phone all morning trying to get this resolved since we can't meet with them tomorrow. We are losing money because I work from home periodically and can't because of the instability of the internet. We spend about $170 a month for unlimited internet usage. We are paying for a product that we can't use.

Neighbor had a cable buried/we live in a gated community

Obviously the trailer hit our call box and comcast is failing to see that this even happened.

We have call logs showing that the tech didnt gain proper entrance into our community/and was the only one that gained access without permission

We are asking comcast to pay for the damage to our call box

Was 400.00

Thanks

Cant get any help from the local comcast

PHONE VIDEO RECORDED Xfinity sales person (Jaye/Nick at Weidler store in Portland, OR.) FLAT OUT LYING to us to get us out of the store and wait 3 months before realizing we had been lied to again so it would be too late to file a complaint.

Upon receiving my very first bill and realizing we had been lied to about the savings. I made a failed trip to the retail store that sold us the phone and 4 days of repeated calls to various departments all telling us the Even though the sales person lied to us they couldn't take a phone back after 14 days.. even though we never used it.

This video has Jaye (assistant MGR) at the Weidler Store in Portland OR Lying through her teeth to get us to just go away. Her lies are so ridiculous it makes me cringe. I couldn't upload the whole video but I asked her for everything in writing and she states that she Can't... she can only write it down on a piece of paper...

WATCH AND ENJOY

We have been experiencing an issue with our internet for approximately one month. We are paying for the highest residential speed offered by your company which is 1200 Mbps. We are only receiving 50 – 300 MBPS on our laptops no matter what distance we are to the modem. First tech came August 7th with no resolution. We had an appointment scheduled on Saturday 8/12/23 in which no one came or called. Two techs showed up on Monday 8/14 (after we called) with no resolution. He told us his supervisor would call us with go forward plans in which the supervisor did not call. He also left the cover off the green box with the wiring in our backyard which is now exposed to weather.

There has been remote testing run from 3 or 4 different analyst and 3 technicians has since come to our residence and cannot resolve our issue. We have since received empty promises that someone will contact us which never happens unless we pursue and then more empty promises.

Bottom line is we have not been getting the internet service that we are paying for nearly a month now. The service that we are receiving from the technicians are below standard. During calls with analysts each time we have asked to speak with a supervisor or manager. We are always told they are in a meeting and will call us back which never occurs. Apparently, no one is notating our issue during the calls because we are asked to repeat the same story over and over again. We have spent countless hours on the phone and are literally drained.

We are platinum members and are tied getting the run arounds therefore are contacting you in hopes you will assist us in getting this resolved so we can finally receive the service we are paying for. Please advise us your go forward plans. In the meantime, we do believe that our account should be discounted for the entire period that we have been experiencing this issue.

Thanking you in advance for your assistance,

Richard & Yvette Berard

3807 Caleb Lane

Missouri City, Tx 77459

Account number: [protected]

[protected]

[protected]

On August 7, 2023, there was a terrible thunderstorm that happen in the Metro Atlanta area. My home at 5961 Duren Meadows Drive Lithonia, GA 30058 was impacted by the storm that knocked down the outdoor cable line and cable television including internet service. I, Deon'ta Hampton owner of the home my phone number is [protected] contacted customer service to report the outgage. It took me over an hour to finally get someone on the phone from customer service. I spoke with tech support and they repaired my cable service the next day on August 8th however, the outdoor cable power line for my property was supposed to fixed on August 8, 2023 from 8am - 8pm. I received a $45.11 credit for my cable service been interrupted. However, my complaint is that I have contacted Xfinilty several times since August 7th about the outdoor cable line being downed on my property and being lied to by all management including supervisors that a technician will be at my house from 8am-8pm on August 8, 9, 10. 11, 12, 13 and now today is August 14, 2023. Xfinity technical support keeps pushing my appointment out to the next day without my knowledge. I have shouted and fussed so much using words and no help in site. I need a total refund for my cable service and the outdoor cable line fixed. I don't trust any supervisor at Xfinilty, I have been lied to so many times even laughed at. I believe I am on a bad customer list since I complain so much no matter what I do or say nothing works. I am tired of calling Xfinilty asking for a supervisor to no avail. I was promised call back from supervisors and credit to my account and nothing has happened.

I am truly disappointed and will never recommend Xfinilty to anyone else.

My daughter is in ICU in Florida. It will be a long time before she will be home again. I went to the Stuart store to try to put her account on hold. The first service man was very kind. Realized how serious my situation was but couldn't help at his level. Got the store manager. I have never in my life met a women as cold and heartless as she was. I was told that because I didn't have power of attorney, she could do nothing or she'd lose her job. I could have called ICU and have her ask if it OK to put the account on hold. The answer once again was NO. She had way of knowing who she was talking to. I have dealt with hundreds of people in my 86 years. I have never meant one as heartless and uncaring as she was. Those orange glasses of hers must give her a sour view of life. How she made manager with her attitude is beyond me.

Hello, I have contacted Xfinity in live chat and by phone. On 8/4/23 I was unable to activate my diamond member reward for Peacock Premium offer as a thank you for being an Xfinity rewards member. As of date I still can not get Peacock premium on my cable after many tries to activate the message says we were unable to link peacock to your account you may already have peacock premium which I never had just the no cost peacock with my account. On 8/4/23 I contacted Xfinity and went through chat assistance and live phone chat for customer service Angel. He was unable to help after a long while. So I called again on 8/7/23 and spoke on phone with Vanessa very polite had me go on login to peacock attempt to activate. No luck so she created a ECM ticket ECM0003153847 created on 8/7/23 at 3:30EDT as escalation for Xfinity rewards support was created. She told me that by Wednesdy 8/10/23 should be on. Well today 8/12/2023 still no peacock premium. So i went on xfinity to another customer service rep named Mikas Jan live on chat went over all info. Still no PP Help please

Early in July Comcast began messing with my internet. They advised it was a wiring issue and were going to lay new wire from their box to my home. It is not August 12. The have scheduled 4 appontments and did not show up for any of them. Last night they said they were delayed but could come after 9 PM. Too late, too dard to dig a trench and lay new wire AND I was in bed. They were going to call this morning to some out today but did not call. Supervisor Josh on the phone after waiting for the robot to finish its script, said he would investigate and see what was going on. He then dissconnected the call. I have text ,essages from 3 Agents starting Tuesday evening, August 8, Ameer, Jasmine and Abilash, and ending this morning, August 12. All set up appointments and all were no-shows, no call, NOTHING to indicate there might be customer sevice at Xfinity. I have credits pending from the beginning of July and still get threatening emails regarding disconnection of service. No one has any control at Xfinity and as a shareholder I am hopeing someone in Corporate can sort this, find one person to come out, dig a trench and lay a new line. photo shows attached and not attached cables, splices and damaged cables. Could not download the texts #266278.. I am on dialysis and DO NOT NEED THIS ADDED STRESS AND AGGRAVATION!