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Netflix Customer Care Service

Netflix, Inc.

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Los Gatos
United States - 95032-1815

Customer Support Phone Numbers

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Netflix Complaints & Reviews

Netflix / Multiple payments

Jasper Hutton on Sep 13, 2016
I called Netflix on the 17th August to say they had debited my account twice once on the 8th again on the 17th. I provided them with a screenshot of my August statement, that wasn't enough I then called my Bank to get the two authorisation codes that wasn't enough for them. They are requesting a...

Netflix / Audio cut out

DaisyDannells on Sep 10, 2016
The sound for most of the newer adult cartoons (I.E American Dad, Futurama, Family Guy, Archer) cuts out in 15 minute intervals. The only cure I've found is just exiting and continuing the episode, which takes a lot of bandwidth. The problem isnt super important and I've lived with it for...

Netflix / Do not have any old movies

Carol Ann Murawski on Sep 8, 2016
When I look up movies that were on Netflix they are not on the app any more and I think that it is unfair that your company deleted the movies that were orginally on there are not on there anymore and also that you guys do not automatically update the tv show so my suggestion i...

Netflix / Small list of titles

Lonzo on Aug 1, 2016
Netflix' list of movie titles available for rent is tiny. The amount you pay per month to not be able to watch any of the classic movies you might want to watch is outrageous. The company has obviously made a policy decision to not license many good movies, so paying customers are...

Netflix / Charging for service we did not order or use

Linda Tuttle on Jul 23, 2016
I am so upset with Netflix ! I was looking at movies on their web site to add to my list. I noticed that they were billing us for Streaming, which we never added to our account. When I was looking at my account, I saw that they have been charging me $7.95 a month for years. We opened an...

Netflix / Unequal customer service

GiGi_24 on Apr 23, 2016
I would like to address that Netflix provides different content for different places globally and that we are all paying for the service but are unable to access the same tv shows and movies. I see this as unfair as many of the tv shows that I and many others would enjoy, in particular...

Netflix - California, Los Gatos / They took money without my permission!

Christina on Apr 6, 2016
I joined Netflix and signed up thinking that it was a free account, but later they took my money for some sort of membership. All I wanted was to try their service and I was never planning to buy a membership. I contacted their support and demanded my money back. They said I will be given...

Netflix - California, Los Gatos / Changed my streaming plan w/out permission

Jazmine T. on Mar 3, 2016
I received an email stating, "As you requested, we've changed your plan over to the 4 screens at a time plan at $11.99." I made no such request, so I called the customer service line and was repeatedly told that I or someone I gave access to must have requested the change! The customer...

Netflix / Unauthorised payments taken and still no reply

jadebrian on Dec 17, 2015
I have emailed again an again an still no reply back from them! They took two payments off me for which I didn't even use I have complained to numerous of companies which put me threw to Netflix company complaints but still no joy!! This is really starting to wind me up as I want this sorted out!!

Netflix / Unauthorised charges

jadebrian on Dec 12, 2015
Hi, I wrote to yourselves a couple of days ago and still had no reply like I said in my last email I had a Netfilx account which I only set up for the free 30 day trial which I didn't even use in the end, there was two films on my account which was Essex's boys retriabtion and only fool...

Netflix / Unauthorised chargers

jadebrian on Dec 10, 2015
Hi there I have a compliant about my account which got charged last night which I had no knowledge of, I'm not to impressed about this considering that I didn't even use the free 30 day trial that I originally gone for, my email address is:::: hwarrenjade87@gmail.com:: my account...

Netflix / Ne of the greatest christmas movies missing in your lineup

Reviewer96754 on Nov 26, 2015
Each and every Christmas l enjoy the holiday programs offered with Netflix but there is just one of the greatest Christmas movies missing in your lineup that my family and l have enjoyed for many years. The movie that I speak of is "National Lampoons Christmas Vacation". This movie...

Netflix / Signing in

Reviewer52825 on Nov 25, 2015
After having Netflix for over two years...tonight they asked for sign in which didn't work. Called cust service...they blamed dishtv, never said try to change your password. After telling us to call dish for a tech, we changed the password for netflix, reprogrammed dish box, and now...

Netflix - California, Los Gatos / Streaming service

MCerikson1 on Nov 24, 2015
I have been a customer of Netflix since 2008 - my payments are always made on time. I was looking at possible changes to my streaming account - made a change by accident, their system didn't give me an option to reverse or cancel the change. I called Netflix customer service immediately to...

Netflix / Streaming service

Reviewer29356 on Oct 10, 2015
I do understand the need to change as you go, keeping up with the market and all, but you don't always get it right. You recently changed your listings, one of the changes you made is to no longer include the running time . if I only have 2 hours to kill, I would not really want to...

Netflix / Roku app

Reviewer98540 on Oct 7, 2015
Recently netflix added a feature to its app for the roku player. The feature begins to play a selection almost immediately after it is selected from the netflix category. I do not like this feature because i am not given sufficient time to read and digest the description of the selection...

Netflix / Streaming movies

Reviewer87368 on Sep 26, 2015
Netflix used to be a pretty good choice for movies at a good price. Now, the movies are below B movies and most of them are from Japan or low grade kung fu crap. There are thousands of movies that have been made in the last 20 years (in every category) that are really good but Netflix...

Netflix - North Carolina, Hendersonville / Not a lot of new movies like other sites have

Dakota2011 on Jul 2, 2015
My husband and I have had netflix for awhile now and netflix keeps updating there page and adds some old shows and movies which is fine and there is stupid shows that we down grade to the lowest star because we don't like and you don't take off. Would like to see some new movie...

Netflix / the deletion of a show

moekyoung on Jun 24, 2015
One of the most amazing TV shows where taken off of the options, and multiple people are upset about this. Of course the TV show I am taking about is...South Park. A lot of people love the show and most that have Netflix are wanting to bring it back. To some people it is a great way to...

Netflix - Texas, Irving / Can no longer watch - SLOW

kattu on Jun 20, 2015
Netflix is so slow I can no longer use it. I'm on 50Mbps cable connection. Even when I take all devices off the network and hardwire the internet. Cannot watch any shows they simply stop streaming. I can load Hulu, You Tube and other services and they stream fine. This happens no matter which laptop or computer I use.

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