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1.9 980 Reviews

Comcast / Xfinity Complaints Summary

229 Resolved
750 Unresolved
Our verdict: When using services from Comcast / Xfinity with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:12 pm EDT
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Comcast / Xfinity Internet

I have been trying to confirm my appointment scheduled Friday June 9 between 7:30am-8:30am. For some reason the Xfinity Assistant responded "You do not have any appointment scheduled." What is going on!?!?! Every time I go through the circuitous Comcast support wizard, I cannot get a verification though the Xfinity Assistant that my appointment is confirm. I cannot reach a human as well, because I need to explain there may be some technical and access issues to install the cable wires and want the service person to be prepared. It's impossible to get to a human and I have wasted many hours adn don't want to miss work tomorrow morning to find out the service person does not show up. This is pathetic! VP of Customer Service would be fired.

Desired outcome: 1) Confirmation of my appointment tomorrow Friday, June 9 between 7:30 AM and 8:30 AM. 2) A Human being to call me so they understand it may be some access issues as well as technical issues.

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10:33 pm EDT
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Comcast / Xfinity Customer service/installation: internet (essentials)

Xfinity offers the Internet Essentials plan for seniors, but you can’t get it! I was on the program in Duluth, GA. I moved to Statham, GA and asked to transfer my plan. I was told to drive back to Norcross, GA and return my modem. Done. Now it has been 6 months of a s*t show circus where I can’t seem to get internet. First, the foreign agents couldn’t understand that an installer would be needed to run a cable. And I couldn’t get a modem. After FIVE MONTHS, I finally got an agent who sent a modem. The same week someone from the “business office” called to say they were going to disconnect my service because I had not used it for the last 5 months (although they had billed the FTC for it) and I’d have to log in to keep it on! Again I call in to Internet Essentials. In month SIX, I finally got an installation date. The installer who came out didn’t want to run the cable, fast talking, telling us that we could have an electrician run a fish through the walls, etc… He scheduled another tech to come out. While I was taking care of business, my elderly father asked him how his AT&T phone service would continue working. The tech was really pushing adding the phone service. I didn’t want phone service. I had arranged for someone to install a cable for Internet Essentials. That’s it. Without asking me, the tech called regular customer service. The lady disconnected my Internet Essentials and put me on a regular plan and was in the process of adding phone service (for a total of $105.00/mth (not the government paid $30.00/mth plan). I caught them and told her; “NO! I don’t want regular internet or phone service. I’m on Internet Essentials. That’s why the tech is here.” She told me she’d already disconnected the Internet Essentials and couldn’t reconnect it. (The fact is, phone service could have been added to Internet Essentials but she didn’t know what she was doing with that program. No one at Xfinity does, except a handful of people who can’t be reached.) She then transferred me to the Internet Essentials team. They said they’d have to disconnect the regular service within 24 hours and reconnect Internet Essentials and that they’d call the following day to walk me through it. (Come to find out, the tech NEVER even ran the cable through the outside wall. Unbelievable! He just high tailed it out of here and left us hanging.) I did not receive an email or a phone call to reconnect. Instead, I am without internet STILL. And still NO CABLE for hookup. This is ridiculous! Comcast/Xfinity should not be allowed on the program since they are incapable of informing their employees about the program enough so that they aren’t bungling up everyones efforts to get it. I have spent outrageous amount of time and energy trying to set this up and I’m no further than I was. They now have purged me from their system, completely.

Desired outcome: Internet Essentials hooked up and running properly.

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9:30 pm EDT
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Comcast / Xfinity Could not resolve fraudulent issues regarding internet service billing

I have been with Comcast for 4 years now. Every year I have a deal for internet service. My last deal was expiring, so on Jan 22 2023, I called the customer service to see what my options are. I told the agent that I was looking for a no contract deal with the same premium I was paying at the time which was $75. I also explained that I had a great internet deal offer from AT&T with no contrat which would actually lower my bill. After putting me on hold for a while the agent came back telling me that it was possible to get me what I was asking for. She sent me an agreement to sign. When I was checking the document the price was $95 instead of $75, and I asked her if she was sure that this is what I asked for, and she said yes, that the price will change after discounts of paperless billing and automatic payment is applied. I trusted what she said because it was not the first time I was going through that process. I forgot to check the bill the first month. After the second month, I was going through my emails and discovered that I was being charged $95 instead of $75. I called the billing department on march 13, explained the issue and they game credits for those two months and opened an investigation case for the issue and the agent I spoke to that assured me that the investigation team will get me the deal I was promised after investigation, and they will contact once it is done. The following month, I did not receive a call but my bill was $75 so I thought the issue was resolved and did not bother to check if the investigation was complete or not. The month after that I noticed my bill being back to $95 and was confused. When I called two weeks ago and gave the case number, the agent told me the investigation was still in progress and the deadline was May 17. He assured me that I would receive credit for this month, and to not worry because the investigation team will surely call me by May 17. He created a new case just to speed up the old one. I waited but did not receive any call on May 17th or after. I called the billing department again on May 25 to check what was going on with the case, and the agent I spoke to first checked the case and told me they would award me credit but she could not do anything about getting that same deal. When I asked what was the result of the investigation, she said: « I don’t know, I do not see such thing here » I was confused and asked to talk to her supervisor. The supervisor came and also was unaware of any investigation. He game credits for past month and got me a deal where I have to pay $86 without contract which does not resolve my issue because in the end I am paying more that what I was told. It’s great to give me credit for what happened but in the long run I am at a great disadvantage. I honestly feel scammed from the beginning. I lost a great deal with AT&T because this. They deceived to get a plan I did not want, and dragged the issue as if they were going to fix the situation and now they are playing dumb about. This is so frustrating. Now I regret recommend Comcast services to friends and family. After being with them for 4 years that is what I get. Folks, be very caution when choosing your provider. I do not recommend a company that have such fraudulent acts!

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5:19 pm EDT

Comcast / Xfinity Service outage due to line break

My cable line snapped where it goes overhead over a road on 05/23/23. It’s obvious that the line was not properly supported. I called to have it repaired and was told my repair appointment was scheduled for 8 06/01/23, days later. So I’ll be without internet and TV for over a week. Are they kidding me? This is the worst service I’ve ever encountered anywhere, bar none!

Desired outcome: Fix the cable tomorrow like they should have to begin with

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11:59 pm EDT
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Comcast / Xfinity Internet billing/services charged equipment not able to provide services/ changed billa and service packages not done by us

Xfinity has been overcharging us for almost 3 yrs now. When brought to their attention they went back into account and adjusted records to reflect differently. They are not providing bills with dates and are not applying govt credit to monthly services but to previous months balance. Charged for 4 cameras I didnt order 2 weeks before trial endend. Promised to send slip to return and never did. Charged bill late fees and refused to adjust. Had internet package of 1000 mghtz speed with rental modem that could only handle 800 mgps.

Changed internet package and refused to honor discounts left on plan timeframe offered. Changed discount on same plan which raised monthly bill back to $95 from the $45 plan was supposed to be with $30 from govt and 2 $10 a month fee discounts per phone with mobile service. Rep lied on phone about trade in ability with iphone 14 (reg) said when the 14 pro max was in stock we could switch phone out for re-stocking fee. Will not honor that or go back and give credit for plan we were charged for that our modem couldnt provide.

Chgd service to lowest service leaving bill off by $400 promising to look at bill and fix double billings and chages... Been told 25+ times itll be looked at/ we will email or call you... Nothing... When brought to their attention they change bill numbers and refuse to fix or honor anything theyve offered or sold. Now my bill looks past due $95 -$30govt -$20 mobile disc on bill $45 a mnth never charged that once. $480 paid/disc/cred since oct 2022 still say we owe them $400... Thats almost $900 in internet fees on a $45 a month plan cjgd plan services saying past due but refuse to adjust and apply govt credit to balance brought forward not to new monthly charges, I look like the bad guy because of whats owed

$45 amonth internet bill has rung up almost $900 in charges since oct 2022. Will not change out phones or honor deals reps made... And have bills showing credit from govt being applied to old balances not new charges and late fees on bill they wont fix or fix overbilling us for 1000ghtz plan giving us an 800mghtz modem

Desired outcome: ALL MONIES RETURNED TAKE EQUIPMENT BACK AND CLOSE ACCT THX NO HARM NO FOUL....ANYTHING ELSE WE WILL WANT TO SUE FOR THE HOURS N HOURS OF TIME MONEY SERVICES AND HEADACHE CAUSED BY THEM AND KNOWING THIS IS BEING DONE

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10:18 pm EDT
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Comcast / Xfinity Xfinity mobile

On 5/6/23 I called to add an acp# to my wifi account with xfinity. The agent encouraged me to transfer 3family plan phone lines tmobile to xfinitymobile to get a $20 mo discount on wifi. With a promise of no downtime, I get to keep my phones, phone numbers and everything will be taken care of on their end, I don’t need to do anything & it’s completely free. Toward the end of conversation the agent said there will be an activation and govt taxes fees, which I questioned “I thought you said it is completely free?”. In the end I agreed to charge my card the said activation fee of $10 each phones and taxes and fees a total of $56.25 was charged to my credit card the same day. 5/10/23 I had to call them as the two phones byod are not working and it has been 4days. The agent said “no worries she will activate them that day”. But she said she would have to use an imei2 number because the porting from the old carrier tmobile is taking so long and not to worry I will still have my phone numbers to keep. The phone worked but everyone I called that day was wondering who is calling them, as it is a different phone number showing on their end. So I called xfinity that same day and asked them to correct their mistake. I didn't want a new phone number. I had my phone number since 1997 so I am not changing that now. So they were able to correct it for one phone. Today 5/15/23. One of the phones byod is still not activated and when I logged in to my account and I have activation charges for 5 lines $10 each and $15 2lines added gigabyte fee. Mind you only one phone is working. I explained that for the 3 lines was already charged on may 6th $56.25. But they need to reverse the $15 gigabyte fee and $20 two additional lines activation fee as it is a mistake on their part. But the agent said no. According to him I agreed for the number change? I told him does that make sense that I would accept a new number only to change it back to an old number the same day? And I still haven’t seen any additional $20 discount on my internet wifi for switching my phone plans. So I am really frustrated because I wasted hours upon hours of trying to activate my phone with them and they have the audacity to charge me more fees for their own mistake. I am still dealing with them and will continue tomorrow.

Desired outcome: Reverse the charges

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Chris Flores 53
San Francisco, US
Aug 12, 2023 3:50 pm EDT

Similar situation x3 because I did family plan of 3 phones. And there’s other fees not mentioned when they’re trying to convince you to switch their plan. I couldn’t cancel mine, because of penalties and trying to straighten the overcharge took a while at the same time being on the phone for hours so I just gave up. But will not be renewing next year for sure.

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wes carlson
, US
Aug 10, 2023 1:25 pm EDT
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I signed up foe Xifinity mobile to transfer my home service that was also with Xifnity using the same phone number. They sent me a phone with the wrong number attached and at the same time continued double billing me on home and mobile service. After 3 months and countless hours on the phone with them they finally ported the correct number but charged me extra to do what they were supposed to do in the first place. I continued to get over billed and the total runaround trying to get things corrected. Finally I terminated all my Xfinity services as this was the only way to stop the insanity. Horrible service, horrible support, relentless billing. Stay away from this company!

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12:05 pm EDT
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Comcast / Xfinity Unauthorized plan change

On the evening of March 31, 2023 I tried to call Xfinity because of an issue I was having with my DVR recordings playing back pixelated and unwatchable, I was unable to reach a service representative on the phone and was given a link to start a chat. When the chat started I gave them the run down of my issue at which time there was a series of things such as restarting and sending a refresh signal to rectify the problem as this was happening the representative started his upscale conversation which was geared towards their Xfinity mobile service, I was willing to see what they had and proceeded to ask some questions at which time the representative said he saw that I had and Xfinity landline service. He then proceeded to tell me they had a special deal for me where as I would get a mobile phone in place of my landline and it would save me money, I asked a bunch of questions and then asked specifically what I would be changing if I accepted the offer at which time he replied and this is a direct quote taken from the chat “sure I can explain it again, you now pay almost $30-35 for landline services, with this upgrade your landline bill will be lowered to $15 monthly, (NON CONTRACTAUL DEAL) where you get free data, calling and text along with free device which is MOOT G Stylus on us” I then questioned again and was told the same thing so I went ahead with it and made the change. Yes I was sent a link and without looking just made the change since I had been told multiple time that this was the only change being made. The chat continued while he tried to get me to change my 4 mobile line I had with Verizon to Xfinity mobile also, once again I asked a lot of questions because what he was telling me didn’t seem to make sense, the chat continued for so long and I asked so many questions about what he was telling me that he eventually just stopped answering and I ended the chat. As a side note I did call back another day and actually make that change also but only after clarification that what I was told by the other representative was not true and was totally incorrect. Fast forward to Tuesday May 9, 2023 when I looked at my bill for the first time since the change only to find out that that change actually changed my entire Xfinity TV/Internet plan resulting in an increase in my bill of $50.94 so not only did the change not save me money but it cost me the $50.94 a month plush the new mobile charge of $15.00 resulting in an increase over what I was paying of $65.94 and whatever taxes and service fees are attached to that. I of course tried calling and was sent to chat once again where I was told they would schedule a call after not being able to help me, I never received that call so I once again called the next day and finally got a live person on the phone and after hearing my story was told basically that it was unfortunate what happened but there was no way to change my plan back to what I had because it was a legacy plan, I then asked for a supervisor and was told that one would call me within the hour. A few hours passed and I finally received the call the supervisor reviewed the aforementioned chats and agreed that there was some deception in getting me to accept the deal but once again I agreed and there was no way to go back because even though I was lied to I still approved the agreement. She then told me I could file with the FCC. All of this is easily proven by the chat log and recorded conversations with Xfinity. All I am asking for is to return my plan back to what I had before they conned me into the change. And after all this my DVR service is still screwed up.

Desired outcome: Return my plan to what it was before all of this.

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7:02 pm EDT
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Comcast / Xfinity The driver of the company van

I was driving right in front of the Subaru store in Greeley and behind me was a Xfinity van throwing up his hands as in "what are you doing.." There was a car in front of me that he couldn't see and I couldn't go any faster so I threw my hands up. AR that point he flipped me off and then stomped the gas passing me and laying in his horn. That's not a very professional way to represent the company you work for. The license plate number to the van is CKJZ86

Desired outcome: In hopes I'm the last person he treats that way in a company van.

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12:46 pm EDT
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Comcast / Xfinity Account completely screwed up

We are buying a house and selling ours. I initially went on xfinity page 4/2 and scheduled a MOVE for what was going to be out closing date of 4/28. Our closing got pushed back so a few days after scheduling the moveob 4/8, I spoke to xfinity to change the move date to 5/23. Oh and I scheduled as a self install. Great! All set for move! Nope. On 4/11 we received notification that equipment was delivered to the house we are moving to but not for another month and a half and someone else lives there! Immediately I called xfinity. The lady assured this was a mistake and could I return the equipment. I explained I do not have access to that property. She then assured me I would not be held liable for the equipment. Great! Nope. Came home on 4/25 to discover all our services were disconnected. Made many phone calls to figure out why. Finally 4 or 5 reps later a gentleman told me that the person we spoke to on 4/8 activated services on new house for 4/8 and scheduled a disconnect at our house for 4/25. He was unable to fix it and scheduled a supervisor to call me. Supervisor calls me and is working on reconnecting my services and tells me I have to pay $15/month for my flex box. I told her my flex box is suppose to be free. She stated on my bill it said that was changing. I pulled all my bills and NOWHERE did it say that. She told me I either pay $15/month or no flex for me. Fine take off the flex. Sends me order confirmation and it states $15 for flex. I asked her why and she said well its says that but you're flex is being canceled so your not paying that. I disputed with her I would not sign off on order if it shows I'm being charged for the flex box. She was rude again with me. I hung up and drove to xfinity store. They couldn't help but provided me a different 800 # to call instead of the 800xfinity. I spent 2 hours on the phone with a rep there and we had it all sorted out, even my flex box which yes was still suppose to be free. Only thing was I had to pay a one time $15 activation fee for the flex box which I don't think I should have to since I didn't request it be deactivated but I had already had over 30 phone calls in total and spent 4 hours just that morning so I didn't argue and said I would pay it. She got my modem up and running and I felt relieved. Great! Nope. My flex box isn't working. I call back. The send for a tech to come out. Tech comes out and cannot fix it because it's an issue with my account not the equipment or lines. Still no one has assisted with this flex box and I looked at Bill and it says $30 activation instead of $15 And they are charging me 2 bills. The disactivated one is $118 and 6 days after that the new one is $129. My original bill was only $142 so why and I paying $247? I have spent so much time on the phone with xfinity and no one has resolved my account none the less the billing issue.

Desired outcome: I would like someone to reach out to me to help fix my account. I would also like the $30 activation fee removed. I would also like the bill for my disconnected services to be waived for the time and hassle and time down without services.

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12:39 pm EDT
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Comcast / Xfinity Entry review on my account/I have been trying to win

I can see how people get ripped off by Comcast/Xfinity, In Jan 2023 I called and cancelled my services at 2655 W Alamos Av Apt 123, Due to a URGENT MOVE. my acct # [protected], Upon the call I let them know can't access the unit do to police activity. I was given a VACATION HOLD FOR 6 MONTHS BY YOUR LOYALTY DEPT. NO CHARGES TO KEEP ADDING UP, UNTIL I MOVE IN JUN 2023 AND RECONNECT. I HAVE BEEN A LOYAL CUSTOMER FOR 10 YRS, I RECD A NOTICE FROM COMCAST/COLLECTION AGENCY, WITH A $900, Balance plus additional charges for the current month NO LESS, When I disconnected my service I gave Xfinity my temp fwd address. There should not be ANY CURRENT CHARGES, I HAVE NO SERVICE SINCE 1/23, YOUR BILLING DEPT HAS LESS THAN ZERO LISTENING SKILLS, THIS COLLECTION PART OF THIS IS HIGHLY DISPUTED ON ALL LEVELS. MY NEXT COMPLAINT IS TO CPUC, SO THEY CAN REVIEW MY ACCOUNT AND XFINITY. IM VERY DISAPPOINTED IN YOUR ORGAIZATION

Desired outcome: I want Xfinity to contact their own Loyal Department to very my 6 mo. vacation hold started 1/23-6/23 remove and credit any and all charges after 1/23, Pull this from Collections, HIGHLY DISPUTED

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12:26 pm EDT

Comcast / Xfinity Xfinity Mobile is charging my credit card (5559) after cancellation

I ordered two phones from Xfinity Mobile on Oct. 2021. They sent me two phones after receiving my credit card number (5559). After receiving the two phones, I called the service to cancel. They told me to return the phones by UPS. I returned the phones by UPS. I never opened the package.

Since returning the two phones, Xfinity Mobile continued to sent me emails stating I am paid up for this month. I called the service to tell Xfinity Mobile not to charge my credit card after my cancellation of the service. The representative stated that they can only give me a portion of the refund. I feel that this is a great injustice.

I am still getting emails stating that I am paid up for this month. Why are they still charging my credit card (5559) after I cancelled the service.

Desired outcome: 1. I would like a full refund of the money Xfinity Mobile took out of my credit card (5559).2. I would like the full credit card number so that I can cancel this card and apply for a replacement.

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11:01 am EDT
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Comcast / Xfinity No response to problem

On March 20,2023 my husband called Comcast to request they send a crew out to lower our cable onto the ground. The reason for this is it runs through our neighbor's property and she is having several very large redwoods cut down which will land on our cable if it is still up in the air. It is now April 13th, after multiple phone calls to Comcast, in which they said a crew will call us and come out they have not followed through. We are still waiting for them to call and/or show up and today is the day the trees come down

We pay over $200.00 a month for Comcast services, our internet and mobile service is very spotty and now we can't get a service man to come out to lower a cable which would save them time in repairing it if it wasn't lowered.

We are so frustrated with this company especially considering the amount of money we pay them.

Desired outcome: We would like them to come lower the cable today !!! A reduction our monthly bill wouldn't hurt either.

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11:29 pm EDT

Comcast / Xfinity Comcast customer service

I want to share my frustration with Comcast customer service. I am a Comcast customer for more than 20 years, always paying my bills in time. But Comcast Customer service just becoming awful more and more. If I need to call a customer service it's not possible to get a live person on the phone, as they have that annoying robot, that just hanging up on the customers.

Just today I had horrible experience with Comcast that I want to share and I request a compensation for all my damages and expenses including my moral damages,other way I will escalate it further.

Yesterday, I had a really important meeting that was scheduled for 6pm, I lost my internet service at 4pm, tried to call Comcast customer service, but that annoying robot didn't let me to talk to anyone by just saying Goodbye and hanging up on me. I was trying everything possible with no luck. I got a text message from Comcast that my internet will be back at 5:45 pm yesterday, so I was expecting my meeting will happen and didn't drive to Seattle to my work, but I didn't have any service back till next morning and I couldn't get anyone on the phone from Comcast.

Next morning I was supposed to have another meeting at 6am, and I was supposed to work from home this day. I woke up at 5:15 am, trying to get ready for my meeting, checked my internet connection there was no internet, tried to call Comcast again, to have at least any idea, when it will be back, but again no one picked up, just that annoying robot was saying Goodbye and hang up on me. So I have to rush driving to Seattle, because I couldn't miss another meeting. But by the time I got there with the traffic because I couldn't leave in time with the Comcast issue, I was 39 minutes late.

I am super frustrated, I don't believe I deserve this kind of service, I request a compensation for all this frustration, for all this horrible experience with Comcast, for my gas I had to drive to Seattle on my day working from home, for missing 2 meetings and 39 minutes being late to work, and for my moral damage.

Also I called customer service this morning, finally got a representative on the phone, I was asking to file a complaint, and she said she can help me to compensate it. So she offered me $4 credit for not having service for 13 hours (which is "huge money", “huge compensation"), and she said, on top of that I am going to offer you a $6 discount of your bill for 12 months, (which is also nothing in comparison to my loss and my frustration), but I was thinking, better this than nothing. But at the end, after i agreed to accept it, the representative said, in order for me to apply it to your account you have to switch to automatically billing and attach your checking account to Comcast account. I was devastated, like are you serious right now? How could she mislead me with this again? She was saying she is giving me this discount for 12 months to compensate my horrible experience, but then I have to attach my bank account to them. So I got speechless and just hang up.

I am trying to reach out first to you about it, to see how it's going to be resolved, but I just want to let you know I am not going to stop, I will have to escalate it.

Please get back to me.

Thank you,

Desired outcome: I want Comcast to compensate all my loss and damages, including my moral damages

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23Keem/#10
, US
Dec 13, 2023 9:55 pm EST
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I cannot contact Comcast. I have called and called but all the bot does is want to reset my service. I do not need to reset my TV/cable. I want to know why I am not allowed to rewind my DVR in the evenings, and why I'm not allowed to remove a set recording. I have also had no luck at all reaching anyone in customer service for help with my cell phone. They gave me a number when I got their useless phone but it's been taken out of service. This phone

(Google Pixel) will not allow me to access text links, so when the bot sends me to connect with another bot by text link, I am locked out.

At this point I'm counting the days until my deal ends after being with Comcast for over 25 years one would think they could get a little respect for ones problem! I am absolutely fed up with this treatment and if they offer me $4 like they did to this person, I would be so insulted that I would probably hang up too. I'm now thinking about just dropping cable all together and using streaming apps. Much much cheaper and simpler. What are we paying all these big bucks for? No help, bad service, no rewind, no phone help? Not for long. Like I said I'm counting the days.

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2:08 pm EDT
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Comcast / Xfinity Accepted special for TV. Internet and phone never installed.

Special offer from Xfinity Comcast Promotion Department dated December 3.22. - Total Bill every month $ 79.99 + tax - 2 years promotion - for TV Package ULTIMATE TV 185 + Channels, Internet Speed 400Mbps and Land line - same number telephone I accepted by my e-mail December 6 2022, paid and received new Xfinity equipment. Installation never done by Xfinity. I mailed 3 e-mails : December 16.22., February 17.23. and March 2.23. but all three ignored by Xfinity. Acc. # [protected] was open but installation never done.!

Please e-mail me Xfinity final decision about activation of special offer ASAP to my e-mail [protected]@hotmail.com. I hope that Xfinity Comcast will accept mistake and professionally stay behind own special and own mistake.

Ratko Segvic

Desired outcome: I hope that Xfinity Comcast will accept mistake and professionally stay behind own mistake and do installation off special offer.

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10:46 am EDT
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Comcast / Xfinity Customer service support

Poor customer service has been provided by Comcast on my accounts for the past few years. I could list 10+ examples of issues with ‘ZERO’ follow-up, but will just list the last three…(1) Comcast said they needed to replace the overhead cable with underground cable; I was told they would arrive between

Noon and 8:00 pm. At 6:00 pm I called and was told that the Customer Service Rep talked with the technician and they were on their way…..never came for another week or so and never gave advance notice. When they departed, the left the previous cable hanging down and unsecured so it bags against the house/window when the wind blows, in addition, the underground cable is on the surface of the yard; (2) Customer Service Rep said technician would bring wireless box with him - he didn’t and said they weren’t allowed to bring the box…Customer Service Rep said she would mail the wireless box to me…didn’t send. Went to Comcast store to get wireless box - it didn’t work. Took it back to the store and was told I was given the wrong box; (3) Since the cable has been changed and the box installed, the TV sound doesn’t work properly (brand new TV). Customer Service Rep said she fixed it ‘because she was an expert’….didn’t fix. She then said she escalated a work order to Tier 2, gave me a number and said I would receive a call the next day …..it’s been about a week and no call, and the TV sound still the same.

Desired outcome: Remove the hanging cable; bury the new cable in the ground, and fix the service so that the TV sound works right…..and improve the delivery of service reps.

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8:57 pm EDT
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Comcast / Xfinity Essentials, n regularl tv plus mobil, sales n servicing,+ bill pay

On November 15 2022, Robert slanina called and asked who signed him up for Netflix as he did not for 28th time since september 2022, and asked who put him to double play 10 channels for $152.00 month, instead of triple play hundreds of channels for$ 96.64 month forever april 24th 2018 deal , that lasted 3 months ,not forever ,till he got $208.00 bill, bait n switching again bob

Bob went to double play adding modem July 2015, last month you could get modem for free with free battery, $72.36 forever for 299 channels a month plus free starzs showtime and hbo see when Comcast came into being 2003 2004 Robert slanina won a contest free cable TV 1,000s of channels free hbo starzs an showtime free forever, but in 2007 Comcast reniged on that deal.

. He added modem but never got it free, and modem never worked till rep installing triple play april 24th 2018 found rep 2015 never hooked it up ,again August Sept oct 2015bob got$ 202 dollar bills or more each month, as Comcast reniged on that to , then forcing bob to call 8 to 12xs a month to find why bill went from settlement deal only one he accepted to price gouging illegal bill ,full of fraudulent adds and pads, now 11/15 a Tony asked why bob was not on essentials goverment sponsered $36.74 a month $29.95 a month free flex boxes free mobil free connections rep Tony put $6.74 credit onto TV SIDE where 4.76 bill illegally sits now. bob told Tony, he cannot do contracts has a free cell ,so if it's not totally free ,bob did not want it. Tony said it's all included, all free, so bob said sign him up. Bob never was asked can we put your card to autopay never was told phone had 2 year contract $14.74 a month never was told it had no battery charger ,and had backwards wires n adapter so you couldn't use other devices either, till 29th no rep no supervisor mentioned a single fee or contract , on 11/22 someone ran bobs card for hidden fee$ 45 for tax, on a free phone bob found out ,when he daily checks his card balances, fraud acts all repeatedly, the free flex box showed up 11/17, thee box would not work nov 24th, so bob called rep alley and she worked 2 hours trying to get old cable box to work do to language barrier not flex box , 10 am to noon .1pm tony calls bobs tells him flex box will not work, phone has not showed up and Tony tried to get flex box to work 90 minutes ,then shipped bob a new free flex box .Tony then called every 2 and three days was it to see if his crimes were found out ,we will never know. but on 26th when we found Google pixel 6-a laying on bobs porch we dialed and. Bob got a amire in dominican republic , bob relayed who what where when why and how just facts and said he wanted to cancell the Mobil 6-a phone , amire blew up yelling at bob repeatedly and not only did not cancell first phone he signed bob up illegally for a second mobil. someone also ran bobs card for a battery charger, which has never been creditted back but amire ran bobs card for the second $45 tax and 2nd battery charger $38.44, so 2xs each, stealing felony fraud abuse n thefts .when bob told him repeatedly stop yelling your causing more heart attacks and no do not run my card what part of NO don't you understand I ONLY WHAT WHAT IS FREE NOTHING ELSE 15xs, I HAVE A FREE ASSURANCE WIRELESS CELL PHONE why would I agree to a pay one ?, next day bob could not call I incapacitated from amire and when we tried to return phone to store a Greg told us there's a contract ?and early termination fee, it's been three days we said technically it was left on his deck he cannot sign or move he's a quad, he got it 26th nov,so it's only 29th ,2n1/2 days later.

like a good reps saying free cause they were reading a call scrip .they can be retrained easially just rewrite scrip to divulge every bill n fee, n to not send blank emails .. as bob never had us hit accept button, but each Greg also threatened savannah montello, nurse that day said turn it in and bobs liabal for $375 early termination fee she said cancell them both then greg said there's 2 year contract bob signed up for NEVER DID BOB SIGN UP OR AGREE TO ANY OF THEIR CRIMES, BUT THEY CONTINUED WE CANCELLED SECOND N FIRST PHONES DAILY BUT THEY COMCAST SENT THEM ANYWAY BY MAIL , PLUS ONE BATTERY CHARGER SO WE REFUSED SECOND PHONE AT DOOR DEC 2ND , COMCAST SENT EmAIL RECEIVED BACK DEC 6TH ,AFTER CANCELLING FIRST PHONE DAILY n CHARGER, WE SEnT them back BY MAILING LABEL BACK DEC 5TH ,COMCAST EMAILED, RECEIVED bACK DEC 9TH,

BOB CANCELLED CREDIT CARD ON FILE NOV 29TH FILED DISPUTE CASES AT BBB FCC APS DSHS ETC, CARD HE CANCELLED AND NEVER EVER GAVE PERMISSION FOR AUTOPAY LAST 4 WERE, 7481, BUT CRIMINAL ACTING REPS JUST kept RUNNING IT illegallyEVERYDAY SINCE, TILL FEB 11TH 2023 ,CHARGE FOR 17.83 AGAINST NO BILLS ONLY CREDITS ON MOBIL side .WENT THRU TO NEW CARD MANY GOOD REPS FIXED THESE CRIMES GIVING BOB CREDITS .ONLY TO HAVE CRIMINAL ACTING ONES COMMIT MORE CRIMES n REMOVE THEM .

, ON DECEMBER 18TH SUNDAY 220,pm A LUZ IN GUADALAHARA MEXICO CALL CENTER , CURED THEE OVER 350 CRIMES BY THEN, BY GIVING ROBERT SLANINA THEE ONLY DEAL, HE EVER HAD US HIT ACCEPT BUTTON,,for. FREE GOODS n SERVICES FOREVER GOoD REPS SAiD GREG LIED TONY LiED AMIRE LiED CHEATED AND STOLE , BUT LUZ SENT A WRITtEN OUT email DEAL AND READ n RECORDED IT.

THEY 12 REpS TESTIfied TO BOB, Comcast KEEPs RECORDINGS of calls OVER 4 YEARS, ESPECIALLY DEALS n NO ONE CAN DELETE THEM ! , ESSENTIALS REGULAR MONTHLY BILL 0.00 FREE FOREVER $36.74 CREDIT INSTEAD , VOICE PHONE FREE FOREVER, NOT $30 BILL BUT $30 CREDIT FREE MODEM FREE WIFI FREE HIGH SPEED FREE LOCAL STATIONS AND 2XS $412,52 CREDITS plus credits for funds stolen ,$ 128.44 plus 38.44 never creditted back n ON MOBIL SIDE THE PRICE OF THE 2 MOBILS BOB WAS ILLEGALLY CHARGED AND SIGNED UP, FOR .PLUS EXTRAS CREDITS ,30 $ACP ONTOP OF THAT 30 A MONTH NOT 29.85 STEALING NICKEL FROM 25 MILLION CUSTOMERS TO .

SO , READING PAPER BILL SAYING 0.00 BILL FOREVER ONLY GROWING CREDITS , NO NEVER AUTOPAY , n FREE FOREVER FLEX BOXES BUT DAILY BAD REPS WERE ADDING CONNECTIONS CHARGES $60 PLUS $30 .$100 INSTALLATIoNS ,WHEN NO BODY INSTALLED THESE THINGS + DOUBLE PLAY?SHIPPING 5.98 RENAMING FLEX BOXES HD CONVERTERS n DEMANDING BOB RETURN SECOND ONE , VOICE PHONE BOGUS BILLS 12 TO 56 BOGUS CHARGES DAILY, GOOD REPS TURNED TO CREDITS, ONLY TO HAVE CRIMINAL REPS RETALIATE AND REMOVE ALL CREDITS , DEC 19TH WHY CAUSE A ANNA JOSH JAKE MAINlY JAKE ILLEGALLY REWROTE LUZ'S TICKET MISLEADING EVERYONe TO LIE ,BAIT N SWITCH ,N STEAL MORE n BULLY SLaNDER TERRORIZE bOB INTO HEART ATTACKS TO STALL TO PERJURE COMMITTING CRIMES BUT BLAMING BOB BY STATING PERJUriES WE WATCHED IN HORROR, as JAKE TYPING AND ZERO REGULAR BILL TuRN INTO $84.00 AFTER ACP SO 114.99 n FREE VOICE PHONE TURN INTO $30 N $24 CRIMINAL BILLs, THEy EVEN CHANGED DATES THEY RAN bobs CARD illegally.

DEC 20TH , TOM LiSTENED TO LUZ CALL KEEPING SAVANNAH ON HOLD 93 MINUTES BUT THEN ALLUDED TO FACT SHE GAVE EVERYTHING FREE BuT tom QUOTE, I AM NOT GOING TO. LOWEest I CAN MAKE BILL IS $95 A MONTH ? THEN SpENCER dec 20TH SAME ALL THE WAY TILL JAN 1, 2023 ILLEGALLY RAMMING JAKES CRIME FILE tampering DEAL .DOWN OUR THROATS WE NEVER ACCEPTED, MANY GREAT REPS LIKE LUZ. FIXED IT BACK RESToRING LUZS DEAL .ONLY TO HAVE THESE CRIMINAL ACTING ONES CHANGE IT BACK , GOOD REPS Gave $1105.74 credits Mobil side we took screen shots of all this, and emails , documented it all, $1288.98 credits on TV xfinity essentials side simply put any fee bill above 0.00 is new crimes 12 to 56 daily so over 1700 crimes ontop of 350 already done , they can restore luzs deal as that's only one bob is going to accept. but they better add alot more credits and protections free replacement remotes boxes connectors installation batteries +, $1105.74 +$ 1288.98 =$2394.73 make it so any new bogus bills fees automatically get changed to credits , no $29.95 essentials n $30 illegal voice phone bills, no a $36.74 credits essential n $30 credit voice phone forever. No bogus $4.76 fee for TV SIDE tiny fees surrcharges its$ 6.74 credit forever.

Free modem, free battery, for the modem for one rep took in 2018 n never returned along with 2x 2 prong line splitters of bobs and 2 x5 way line splitters and 80 foot of newgold cable wire,, also take options off for autopay ,from Mobil n cable TV side since bad reps put bobs account info on outside of packages goods bob cancelled,?

Reps n retaliated many times many ways running his card till friends 12th isn't went thru to new card. + Contacting all 3 cedit bureaus n fixing wrong addresses they caused wrong middle name John not Joan street address is 6514 street court south, Roy wa. 98589 not street south like amire screamed at bob n its Robert j slanina ,,

n elizabeth honea and her sister mari davies made up Robert honea used bobs ssi # and stole his id again in 08 experian n equifax removed them but transunion still has not removed them give bob his longevity back to 2004 bill, never missed a payment , over 829 to 849 fico all 3 credit bureaus , again cure these crimes stop sandy b n, Jamie v from calling bob ever again, last 2 reps added to naughty list lol Orlando in dominican republic like amire jan 4th aka fantastic jan 6th Steven in Philly PA jan 9th 12th n 19th n 25th, he renamed free flex boxes n added 2xs bogus $8.85 bills luzs ticket number jake illegally rewrote misleading everyone after [protected], bobs account [protected] , please help they are commiting crimes daily if they did this stole by putting card to autopay that 200 nov to now each mo. xs 200 million customers , make them stop reniging on deals .

Desired outcome: luzs deal free goods and services Forever 0.00 reg bill nothing but credits growing + alot more a free 70 inch new HD TV Free voicephone + protections stop exs friends from calling in fees by turning them into credits from now on stop.

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Update by Bob Slanina
Mar 31, 2023 9:34 am EDT

This is all case 6961345 Robert slanins VS Comcast all cal centers depts divisions Mobil n TV xfinity essentials parts.

Update by Bob Slanina
Mar 31, 2023 9:32 am EDT

This is all same case 6061345 Robert slanina VS Comcast Mobil n TV xfinity , etal every call center office department,

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Rob slanina
Roy, US
Apr 26, 2023 10:04 am EDT

So again rewritten luzs settlement deal over 60xs now but they cannot alter her recording when she read it off paper billing 0.00 regular monthly bill no autopay ever as bob was n is emphatic about that, no autopay as autopay we have asked since December for Comcast to just remove whole button feature from both Mobil n TV SIDE, essentials not a 29.95 to 46.95 bill, biput a credits of 36.74 forever only credits , voice phone not a 30 to 84 dollar bill but a 30 credit , no connections fees free modem forever, free flex box why is it still advertised with essentials , who told reps otpr write tell bob us flex box will not witprk trying to ilegally manipulate bob into a paid box , by deactivating it a d even removing it from his account removing from new xfinity account emails call center with call list trying to destroy his our evidences of luzs calls and emails of credits not . Who wrote slanderous vindictive crap into bobs account backtrace that, to one of criminally abusive fraudulent repeatedly acting reps Tony nov to Dec 5th ,,amire dominican republic nov 26th Greg, local store,, nov 29th, Anna Josh Jake.mexico city essentials Dec 19th Tom , houston TX Spencer,Dec 20th to Jan first , Orlando dominican republic Jan 4th fantastic jan 6th dominican republic Steven equipment return ? Philladelphia Pennsylvania USA, Jan 9th 12th 19th 25th all credits both side disappeared simply backtrace to guilty party , sandy b executive customer relations dept along with supervisor Paula, all matprch who altogether have carried out outrageous frauds and reniging on contracts accepted by any illegal method they can think of n ramming that gangblamestorming criminal hatecriming deal down bobs throat unfair deceptive bait n switch bullying perjurous file evidence tampering padding adding cheating nefarious gang styles, on a dying hero a Christian minister of JEHOVAS WITNESSES, AS LIKE ITS A VERY VERY COMMON PRACTICE EVERY DAY LOCAL TECH REPS DRVING AROUNF NEIGHBORHOOD 100S OVER 700 GOOD REPS N SUPERVISORS HAVE RESTORED LUZS DEAL OMLY TO HAVE IT BACK TO ILLEGAL REWRITTEN BILLS ONE WITHIN A HOUR .. NO ONE WILL ACTIVATE FREE FLEX BOX AND PUT BACK ON ACCOUNT BUT THEY ARE STILL ILLEGALLY PUTTING BOBS CREDIT CARD 2ND ONE HE HAD TO CANCELL TO AUTOPAY N RUNNING IT ILLEGALLY FOR FRAUDULENT MADE UP BILLS IN RETALIATIONS FOR OUR EXPOSING ALL THEIR 3486 CRIMES GROWING BY 50 TO 56 A DAY. AS FIRST CARD HE CANCELLED AFTER BAD REPS AMIRE RAN IT 2 MORE XS AFTER SOME ELSE DID 2XS END OF NOVEMBER SO HE HAD TO CANCELL IT BYT RIGHT AWAY SOMEONE AGAINST BOBS EXPLICITE PERMISSION N ALL REASON KEPT RUNNING IT EACH DAY ALL DECEMBER ALL JANUARY TILL FEB 11TH IT WENT THRU TO NEW CARD AND BOB HAD TO CSNCELL IT OH COMCAST ON MOBIL DPSIDE NWPEVER CREDITTED BACK ONE ILLEGAL 38.44 FEE ONLY 2XS 45 , TAXES AND 1XS 38.44 THEN BACKTRACE WHO STOLE THOSE CREDITS LIKE FEB 27.83 FOR FELONY CREDIT FRAUDS BOBS BANK NOW KNOWS FULL WEL. ABOUT AND THE GEARING UP TO DO IT AGAIN N HAVE TRIED AGAIN 4XS DUPLICATING 17.70 BOGIPUS STEVEN BILL AND REMOVING IT FROM CREDITS , THEY ALSO TOOK 30.00 ACP AND TOOK NICKLE 29.95 CREDIT XS 20 MILLION ESSENTIALS CUSTOMERS MORE FELONY CREATIVE FINANCING, 200 MILLION CUSTOMERS PUT CREDIT CARD TO AUTOPAY RUN IT ILLEGALLY FOR 200 DOLLARS KNOWING ONLY 1% WILL SAY HEY , YOU STOLE , 20 TO 40 BILLION DOLLAR FRAUD PONZI RICO VIOLATIONS ORGANIZED CRIME FBI N JUSTICE DEPARTMENT JURISDICTIONS ALONHPG WITH FCC N ATTORNEY GENERALS RETURN FUNDS TO COMPLAINERS ONLY KEEP REST KEEP 200 TO 400 MILLION INTEREST LEGALLY MAKING CRIME PAY THAT IS WHY ITS ORGANIZED CRIME N FRAUDS,. PLEASE FORWARD TO THEM ASAP,

IT

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Bobby slanina
Roy, US
Apr 26, 2023 9:26 am EDT

Update on Comcast 3486 crimes to date fcc case 6061345, criminal acting reps Steven n sandb n her supervisor Paula not only have rewritten luzs free goods n services for life contract settlement deal , like Tom Spencer Jake did. Steven in Philly PA USA equipment recovery has wrote frauduant totally 180 opositte facts to carry out his frauds and illegal billing ( he is rep who illegally renamed flex boxes HD converters to price gouge padd n add steal 17.70 more 8.85x2 a month , since January exposed backtrace who did this and who now since felony fraud n theft by putting bobs card to autopay February 11th 2023, for bogus 17.83 on mobil side against no bill only 1105.74 credits a combination given for funds stolen by same criminal methods 4xs in November plus cost of 2 mobils bob was illegally signed up for a d his card stolen from by illegally putting it to autopay without his xs knowledge and running it april 24th Keighley goes by kailey in guadalahara Mexico said alluded to these facts confirming all our evidence someone tried to run new cancelled credit card for 17.70 but it was declined, last week, same time some lowered lowballed restored credits 339.56 17.70 and took off wifi account on TV screen 17.70 credit caring Steven's crimes thafs been u p since feb 12th , plus someone remove 84 credits 67 bogus amount which they did arrived at by changing bogus surrchsrges tax TV SIDE from bogus bill 4.56 to 7.58 without adding up these things individually, they only add up to 6.86 lol , again correct amount is 6.74 credits essentials 36.74 credits not bogus 29.95 bill. Voice phone 30 credits not 30 bill real totally regular monthly bill 0.00. And total credits , thee TV SIDE 1288.72 plus,, back trace who unactivated flex box as account says there is no flex box and stalls out when you try to activate on our end backtrace who has put it on a timer and every 20 minutes makes it restart and it doing this to bobs whole neighborhood since feb 11th up till then bobs TV never went black screen n flex box worked just fine e back trace to Steven who wrote essentials does not come with free flex boxes and backtrace who wanted him to return free flex box and use pay for cable box , by deactivating thee working flex box and restarting it every 20 minutes and writting this bs into bobs account like rewritten free goods in services Forever luzs settlement deal December 18 2022.

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Comcast / Xfinity There billing and the fact you cannot reach them to talk to

I am a long time customer of comcast with no problems up until the end of 2022. I have always paid my bill right away because I am afraid I may get busy and forget to pay. I have never been late with a payment. In December 2022 I paid my bill by check, in January I paid my invoice by check both of these checks cleared my bank before the due date. In February I never received a bill until the end of March at which time I paid my bill, however, it had a past due payment on it with a large late charge. It took me four days to get in touch with someone to find out what was going on I finally left my phone number and was called back. The man who talked to me reviewed my account back to August 2022 and could not find any missed payment so he credited the late charge but there was still a pass due amount which he could not explain. I sent in the last check on March 3, 2023 for the Feb. 2023 payment. They never cashed my check so I assumed it might have gotten lost in the mail. I stopped payment on it and reissued it. Meanwhile, I get a bill of over $400 and a threat they are going to turn it over to collections. Stay away from Comcast they do not play fair and are totally against the comsumer

Desired outcome: I want them to cash my second check and disconnect their service. I did send them a written letter requesting that they disconnect their service that is when they sent me the invoice for over $400

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Comcast / Xfinity My account and dvr

For at least a year l have been unable to log into My Account. I have the correct username and password but when I am supposed to be getting a numeric code sent to my email or by text message I never receive it. Yesterday I tried to access my account on the xfinity TV my account. Again l had correct username and password but then l was asked for my PIN number. No clue what exactly this was but following instructions l entered what instructions dictated and it was incorrect. So l did. see on the TV that xfinity is now charging me late fees. Apparently my credit card now is not being charged.

On my iPhone I tried for the millionth time to enter my account credentials and received my usual message that l NO LONGER HAVE AN XFINITY ACCOUNT. On this page l hit pay bill. The next screen says l owe nothing, 0 or ZERO. I have photos of all of this.

I have tried online chats, calling xfinity, contacted the BBB, FTC, FCC, Xfinity representative, Tom, the woman named Kyle, Catherine Fox and your CEO, Brian Roberts. I have been into the xfinity store.I have been hung up on by regular xfinity representatives as well as supervisors. Xfinity does not have poor customer service. IT HAS NO CUSTOMER SERVICE.

And now my xfinity DVR is either not capable of recording more than one video at a time. If l try for two The DVR message is l must choose which recording l want not both. Today l received the message that when l tried to watch an on demand video the message read videos are not accessible in your location. And also l can no longer access apps that l am paying for such as Amazon Prime Video or HBO.

Please do not have that woman named Kyle contact me. She gave me the phone number for technical assistance and when I called it someone was trying to sell me medical insurance.

If you can’t fix this I will switch to another provider or hire an attorney or both. I am 72 years old and an xfinity customer for over 40 years and can’t believe how you treat customers especially those who have been with you that long.

Disgusted in Spokane,

Melissa

Desired outcome: Fix the aforementioned problems.

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Comcast / Xfinity 1.2 GHz Broadband Internet

We have had paid for an Xfinity/Comcast subscription for 1 to 1.2 GB Internet service for the past six years in The Villages Florida. In our area it effectively has a monopoly on high speed internet. We started out with over 400 MB download speeds in December 2016 and this has subsequently dropped to where we now receive around 30-40 MB download using Xfinity and other speedtests via ethernet. We use our own Motorola MB8600 DOCSIS 3.1 Cable Modem that is rated at 1500 MB speed as we tried using all the options offered with Comcast equipment and ours was the fastest. All tests were performed using only our 2018 MacBook Pro connected to the walled ethernet cable. We have had various technicians test out connections at the house and they always that they did not find problems; however, their tests resulted in even slower test speeds than ours. Xfinity has continually dismissed our complaints saying that 30 MBPS is more than sufficient for HD TV. They also continue to urge us to use their equipment that received poorer results each time technicians came to the house.

Desired outcome: We would like to have a connection that provides at least half the advertised speed.

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Comcast / Xfinity [protected] NW 91st Ave, Sunrise, FL 33351

I have several Comcast/Xfinity transporters boxes on my . 32 acre property for 4 of my tenants. I never approved for all Comcast/Xfinity transporters. My tenants don’t know where to hookup there modem to. The very large transporters boxes need to be removed & relocated near the sidewalk between the builds, not behind my build. Please remove them asap. Call me if you have any questions at [protected].

Regards, Tatiana Rosiak

owner of [protected] NW 91st Ave, Sunrise, FL 33351

Desired outcome: Remove large transporters located right behind my .32 acre property and put them where they belong near the sidewalk & between the buildings.

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Comcast / Xfinity In-depth Review

Customer Service:

The customer service provided by Comcast/Xfinity is highly responsive and available. Their representatives efficiently resolve issues and address concerns, displaying a friendly and professional attitude.

Service Reliability:

The internet, cable, and phone services offered by Comcast/Xfinity are consistently reliable. Service outages are infrequent and of short duration, resulting in overall satisfaction with the reliability of their services.

Pricing and Value:

Comcast/Xfinity ensures transparency in their pricing plans and fees. Their services are affordable compared to competitors, offering great value for money in terms of service quality and features provided.

Internet Speed:

While the advertised internet speed may not always match the actual speed experienced, Comcast/Xfinity maintains a consistent and stable internet connection. They offer high-speed options that perform well.

Channel Selection:

Comcast/Xfinity provides a wide variety and range of TV channels. They include popular networks and premium channels, allowing flexibility in customizing channel packages to suit individual preferences.

Equipment Quality:

The modems, routers, and set-top boxes offered by Comcast/Xfinity exhibit excellent performance and reliability. The installation and setup process is easy, and their equipment is compatible with third-party devices and services.

Contract Terms and Flexibility:

Comcast/Xfinity ensures clarity and fairness in their contract terms and conditions. The length of the contract and cancellation policies are reasonable, and they provide flexible options such as month-to-month plans.

Bundled Services:

By bundling internet, cable, and phone services, Comcast/Xfinity offers benefits and savings to customers. They also provide additional features like streaming platforms or home security, resulting in overall convenience and value.

On-Demand and Streaming Options:

Comcast/Xfinity offers a wide selection of on-demand content, ensuring high quality. Their streaming platforms and apps are user-friendly, and streaming is available on multiple devices.

Overall User Experience:

Navigating Comcast/Xfinity's website and managing online accounts is easy and user-friendly. Billing and payment processes are clear and accessible. Overall, customers are highly satisfied with the company's services and user experience.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.

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