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Suddenlink Communications Customer Care Service

Suddenlink Communications

520 Maryville Centre Dr., Ste. 300
Saint Louis
United States - MO63141-5820

Customer Support Phone Numbers

+1 877 794 2724 3 0
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Suddenlink Communications Complaints & Reviews

Suddenlink / Internet and phone

Bobby Barnett on 2016-04-16
Up and down service for 2 months. From my modem and all new lines to the street has been replaced and still the problem persists. One day it went up and down 19 times. Today 10 times. They replaced the amplifiers on the street. My tap and drop. Meanwhile their bill comes and I pay. Never a...

Suddenlink Communications / Cable TV/Internet

SuddenStink on 2016-04-04
Terrible Cable TV service! Terrible Internet service as well! Nonexistent customer service! The audio completely disappears from Cable TV and the subscriber must change channels then return to the original channel in order to get the audio to return. The video frequently freezes as well...

Suddenlink Communications / Cable TV/Internet

SuddenStink on 2016-04-04
SuddenStink! That's what we call it in No. Cal. SuddenStink is a company that acts like a two year old that keeps pooping in it's pants. The Internet service and Cable TV signal are so poor that we have a SuddenStink Bandit that goes around cutting the fiber optic cable. No worries, the...

Suddenlink Communications - Texas, Kingwood / Customer Service

Reviewer95393 on 2016-02-29
This is by far the WORST company I have ever dealt with. Their customer Service is pathetic, you cant even call it customer service. I called today to disconnect my services. I asked if a representative could call be because I didnt have time to wait on hold, they said "No, our reps dont...

Suddenlink Communications - Missouri, Saint Louis / Cable Internet

Tloyd on 2016-01-28
I was a loyal customer to Suddenlink for almost 2 years. I recently moved and I turned my box in 10/31/2015. I asked if I owed anything and he said that I had a refund due and it can take 30 days for me to receive it. I gave him my forwarding address for the check. In late December I...

Suddenlink Communications - North Carolina, Greenville / Modem, Internet Service

Deanna75 on 2016-01-19
I have had $756 hustled out of me by Suddenlink.The issue started 11/2014 where my service would go out almost daily.The webpages would be blank or have error messages, saying your server isn't responding.Fast forward to 1/7/2016, I finally filed a complaint, and this is when...

Suddenlink / Internet Service

Kari Dupont on 2015-10-31
We have had Suddenlink as out internet provider for over 2 years now & we have had nothing but problems. Our internet service will go down even if there is a chance of rain & it always takes several days for them to restore service. It's ridiculous! I'm tired of paying $100.00+ every month...

Sudden Link / Cable TV

Reviewer23967 on 2015-10-02
Ever since they changed to digital, I'm on the phone because either on one, two or both of my TV's are out. They have sent techs out, fixed it on the phone with me only to have it work for one day or only for a few hours! This is unreal and has my blood boiling! Now someone is coming out...

Suddenlink - West Virginia, Buckhannon / Data usage

Reviewer91300 on 2015-08-24
Bunch of BS now capping data I was never notified after 10 years being unlimited. Now 2 weeks into billing say I am at limit. well I use it for work and kids do xbox live so now what do you do. In this day and age everything is web based and they are just rippng us all off. I will be figuring something ou and dropping these crooks.

Suddenlink / Unprofessional Install tech & intermittant service outages & slow speed at peak hours

Reviewer89375 on 2015-08-19
Tech deceived me to go into my garage to show him the "attic access" (because I always closely watch strangers in the house), and then, whilst I was still in the garage waiting for him to return there from a trip to his vehicle, he re-entered the house (room) through the front door in...

Suddenlink / won't fix problem

stonzee on 2015-05-27
I have been having problems with internet service for over a month. I have made numerous calls to Suddenlink. They sent two different techs out but the problem still persists. The internet goes off several times a day. One tech replaced my modem with their upgraded modem. Suddenlink'...

Suddenlink / Data Allocations

cvc1968 on 2015-04-15
At the end of 2014, Suddenlink heavily promoted new "FREE" speed upgrades for all its customers in this area. All we had to do was go pick up a new modem from the Suddenlink store in the mall. Three months later, while investigating an internet outage with technical support, the support...

Suddenlink Inc / Overbilling, dishonesty

CAPT USMM on 2015-01-27
For several months we have attempted in good faith to get sl to correct ongoing billing errors to our account. We have been cust of sl since they bought cox comm nearly 2 decades ago and were hapy with service up until the last 6 months. It seems both the quality of the service and the...

Suddenlink / internet cap

madmomof5 on 2014-12-28
suddenlinks internet cap is bs. Ive had nothing but crap from them for almost 6 years.over charge for cable, so I keep dropping stuff to make it cheaper, no phone, no hbo or movie channels, basic channels and internet I pay 156.now it started this summer with internet crap, I have a house...

Suddenlink - Texas, College Station / Erroneous charge to account

Sheera1996 on 2014-12-18
I cancelled service and returned the equipment within the allotted 10day return period. I returned the equipment on Dec 1st. I checked my bank account Dec 17 and saw that day 500.00 had been taken out by suddenlink. I contacted the office and after multiple holds was told it would be...

Suddenlink - West Virginia, beckley / service, lack of

ih8 suddenlink on 2014-12-01
I called to ask for an extension of payment, which I was told I could not have because when my cable box malfunctioned, I had to call them on a Sunday night. My bill was paid, so that wasn't the issue. I keep having trouble with this cable box, and I'm always told if it keep...

Suddenlink - Alabama, Russellville / Where do I begin?

GrumpyOldLady on 2014-10-08
Suddenlink, in their infinite wisdom, has decided that they will no longer carry Viacom channels - channels that a majority of their customers want. Instead they have replaced them with second rate garbage that ranks right up there with public access. Most of these channels were pulled from...

Suddenlink - Louisiana, Bossier City / channels

Lexa58 on 2014-10-01
Me and my family are upset that sudden link has taken off the following channels[nickelodeon, mtv, comedy central, tv land, cmt, bet, spike, andvh1]the only channel my children like to watch is nickelodeon.we plea to you to change your mind and bring the channels back.and we and our...

Suddenlink / Losing 24 channels

Dayna1972 on 2014-09-29
I pay $150 a month for Suddenlink Cable and a lot of the time my cable goes out and I have to call and complain about outages in my area. Then today I hear they are dropping 24 channels, all of channels I watch on a regular basis and have for years including MAJOR channels like MTV, CMT...

Suddenlink - Texas, Pflugerville / Internet connection and undisclosed cap

Liz87 on 2014-08-07
Just moved to TX about a month ago and signed up with Suddenlink for internet services. While setting up services over the phone, they never mentioned that there was a usage cap on the internet use, so about 3 weeks into our service a screen pops up on the internet server telling us we...

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