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Suddenlink Communications

Suddenlink Communications

520 Maryville Centre Dr., Ste. 300
Saint Louis
United States - MO63141-5820
Customer Care
+1 877 794 2724 1 0
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Suddenlink Communications Complaints & Reviews

Suddenlink - Internet Service

Posted: 2015-10-31 by    Kari Dupont
Complaint Rating:  0 % with 0 votes
We have had Suddenlink as out internet provider for over 2 years now & we have had nothing but problems. Our internet service will go down even if there is a chance of rain & it always takes several days for them to restore service. It's ridiculous! I'm tired of paying $100.00+ every month &...

Sudden Link - Cable TV

Posted: 2015-10-02 by    Reviewer23967
Complaint Rating:  0 % with 0 votes
Ever since they changed to digital, I'm on the phone because either on one, two or both of my TV's are out. They have sent techs out, fixed it on the phone with me only to have it work for one day or only for a few hours! This is unreal and has my blood boiling! Now someone is coming out AGAIN...

Suddenlink - West Virginia, Buckhannon - Data usage

Posted: 2015-08-24 by    Reviewer91300
Complaint Rating:  0 % with 0 votes
Bunch of BS now capping data I was never notified after 10 years being unlimited. Now 2 weeks into billing say I am at limit. well I use it for work and kids do xbox live so now what do you do. In this day and age everything is web based and they are just rippng us all off. I will be figuring...

Suddenlink - Unprofessional Install tech & intermittant service outages & slow speed at peak hours

Posted: 2015-08-19 by    Reviewer89375
Complaint Rating:  0 % with 1 votes
Tech deceived me to go into my garage to show him the "attic access" (because I always closely watch strangers in the house), and then, whilst I was still in the garage waiting for him to return there from a trip to his vehicle, he re-entered the house (room) through the front door in order...

Suddenlink - won't fix problem

Posted: 2015-05-27 by    stonzee
Complaint Rating:  0 % with 0 votes
I have been having problems with internet service for over a month. I have made numerous calls to Suddenlink. They sent two different techs out but the problem still persists. The internet goes off several times a day. One tech replaced my modem with their upgraded modem. Suddenlink's modem...

Suddenlink - Data Allocations

Posted: 2015-04-15 by    cvc1968
Complaint Rating:  0 % with 0 votes
At the end of 2014, Suddenlink heavily promoted new "FREE" speed upgrades for all its customers in this area. All we had to do was go pick up a new modem from the Suddenlink store in the mall. Three months later, while investigating an internet outage with technical support, the support rep...

Suddenlink Inc - Overbilling, dishonesty

Posted: 2015-01-27 by    CAPT USMM
Complaint Rating:  0 % with 0 votes
For several months we have attempted in good faith to get sl to correct ongoing billing errors to our account. We have been cust of sl since they bought cox comm nearly 2 decades ago and were hapy with service up until the last 6 months. It seems both the quality of the service and the level...

Suddenlink - internet cap

Posted: 2014-12-28 by    madmomof5
Complaint Rating:  100 % with 1 votes
suddenlinks internet cap is bs. Ive had nothing but crap from them for almost 6 years.over charge for cable, so I keep dropping stuff to make it cheaper, no phone, no hbo or movie channels, basic channels and internet I pay 156.now it started this summer with internet crap, I have a house with...

Suddenlink - Texas, College Station - Erroneous charge to account

Posted: 2014-12-18 by    Sheera1996
Complaint Rating:  0 % with 0 votes
I cancelled service and returned the equipment within the allotted 10day return period. I returned the equipment on Dec 1st. I checked my bank account Dec 17 and saw that day 500.00 had been taken out by suddenlink. I contacted the office and after multiple holds was told it would be refunded...

Suddenlink - West Virginia, beckley - service, lack of

Posted: 2014-12-01 by    ih8 suddenlink
Complaint Rating:  100 % with 1 votes
I called to ask for an extension of payment, which I was told I could not have because when my cable box malfunctioned, I had to call them on a Sunday night. My bill was paid, so that wasn't the issue. I keep having trouble with this cable box, and I'm always told if it keeps malfunctioning,...

Suddenlink - Alabama, Russellville - Where do I begin?

Posted: 2014-10-08 by    GrumpyOldLady
Complaint Rating:  100 % with 1 votes
Suddenlink, in their infinite wisdom, has decided that they will no longer carry Viacom channels - channels
that a majority of their customers want. Instead they have replaced them with second rate garbage that ranks right up there
with public access. Most of these channels were...

Suddenlink - Louisiana, Bossier City - channels

Posted: 2014-10-01 by    Lexa58
Complaint Rating:  100 % with 1 votes
Me and my family are upset that sudden link has taken off the following channels[nickelodeon, mtv, comedy central, tv land, cmt, bet, spike, andvh1]the only channel my children like to watch is nickelodeon.we plea to you to change your mind and bring the channels back.and we and our friends...

Suddenlink - Losing 24 channels

Posted: 2014-09-29 by    Dayna1972
Complaint Rating:  100 % with 2 votes
I pay $150 a month for Suddenlink Cable and a lot of the time my cable goes out and I have to call and complain about outages in my area. Then today I hear they are dropping 24 channels, all of channels I watch on a regular basis and have for years including MAJOR channels like MTV, CMT, COMEDY...

Suddenlink - Texas, Pflugerville - Internet connection and undisclosed cap

Posted: 2014-08-07 by    Liz87
Complaint Rating:  0 % with 0 votes
Just moved to TX about a month ago and signed up with Suddenlink for internet services. While setting up services over the phone, they never mentioned that there was a usage cap on the internet use, so about 3 weeks into our service a screen pops up on the internet server telling us we have...

Suddenlink - Internet Caps

Posted: 2014-07-29 by    Annoyed @ Suddenlink
Complaint Rating:  100 % with 1 votes
After having been a Suddenlink consumer for a couple of years, the Internet cap is very disturbing. I have been paying for unlimited service (even though they threatened a couple of time to charge us) and now a cap is in place with no chance of purchasing an unlimited plan because they do not...

Suddenlink Communications - Sent final bill to collection agency

Posted: 2014-07-15 by    J. R. Stremikis
Complaint Rating:  0 % with 0 votes
Due to a move where they did not provide service, I closed my Suddenlink internet/cable service this past May 28, 2014. I was told to mail my rented equipment to their nearest store, then I would receive my 'final' bill in the mail at my P.O. Box on file with them. Today, 6 weeks later,...

Suddenlink - Price Increase

Posted: 2014-01-10 by    catfud
Complaint Rating:  100 % with 1 votes
I just got a bill from Suddenlink with a price increase and a note that the price was increasing because "their costs are increasing." I looked at their web site at the "new customer" pricing and found out that for new customers, the costs have gone down. If there is really an increase in the...

Suddenlink - very poor service

Posted: 2013-12-02 by    JAMES_LOVE
Complaint Rating:  0 % with 0 votes
Over the last 3 weeks my suddenlink Internet has not been working, I have called and called finally got someone to to come out and check it, needless to say he couldn't fix it because he didnt have the right equipment (computer) and he basically told me to call and call, I went to the local...

Suddenlink - Security

Posted: 2013-11-12 by    dstymax@suddenlink.net
Complaint Rating:  0 % with 0 votes
I purchased the equipment for my parents security system last year for their home, all was going well till they had their freestanding garage broken into about three weeks ago. And decided to have it added to the existing security that I purchased for their home, Suddenlink technicians said...

Sudden Link - Suddenlink cable

Posted: 2013-08-12 by    THeck
Complaint Rating:  0 % with 0 votes
Are you kidding??? This is the 3rd time we have been out of cable in 3 weeks!!! To my estimate cable costs us about .83 cents per hour. By my calculation they damn near owe us half our bill back for this month!!! Their explanation 80% of Saint Joseph is out!!! Why??... Again?...they need to...

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