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Suddenlink Communications Customer Care Service

Suddenlink Communications

520 Maryville Centre Dr., Ste. 300
Saint Louis
United States - MO63141-5820

Customer Support Phone Numbers

+1 877 794 2724 6 0

Suddenlink Communications Complaints & Reviews

Suddenlink Communications / Charging for service you dont use after requesting disconnection

Loucks2 on Jan 13, 2017
I signed up for cable on 11/12/16. I called on the phone and requested connection on that date. I was never read anything regarding policies of billing, disconnection, or anything. I called to have the service disconnected on 11/27/16, as I was unhappy with the channels I did not receive...

Suddenlink Communications / Internet and phone

Rexbook on Jan 12, 2017
Two separate problems with Suddenlink. For over a year I have had internet connection issues. Spent many wasted hours on the phone. Finally they sent a tech out. I was told if it was their equipment there would be no charge, o/w it's $50/hr. Tech came out, wiggled wires for 5 minutes and...

Suddenlink Communications / Internet

Neerja Ahmed on Jan 10, 2017
I had a charge on my dec bill for tech coming to fix my speed issue which was NEVER mentioned to me and there was NO tech who came in NoV to my house so I disputed those charges and filed a compliant I received credit for those charges BUT I had late charge for my JAn bill, I paid my usual...

Suddenlink Communications / Will not let us out of a business contract when they do not provide service at new address

Sonya Moon on Dec 30, 2016
We connected Suddenlink service with our business November 2015. They owner of the building that we rent, sold the building and we had to move. I called Suddenlink to transfer the service on December 20, 2016 and "Veronica" sent me a form to fill out and I emailed the form back to her...

Suddenlink Communications / Service charge for my elderly mother.

Jladams1103 on Nov 24, 2016
I have a double whammy with suddenlink. First of, its these new boxes. A piece of junk. I hooked them up and called customer service to help me because our tv would not get one of the three channels that my mother watch. She is on fixed income but yet her only entertainment is television...

Suddenlink Communications / Vip package / expensive bill / your equipment not enough for my package.

shadowmolder on Nov 23, 2016
i have been a customer for about 6 yrs. I continue haveing issues anytime i bundle the packages. these issues happened in 2014. i canceled my services and moved. then at the beginning of the year i paid off my balance and got new service. the bills have been an issue every month. i have to...

Suddenlink Communications / Suddenlink internet billing

Becca Richter on Nov 2, 2016
My name is Rebecca Richter (nee Whitehead) I think it is really dumb that you can't put down a payment of a small fee when your bill is past due, people are not made of money and struggling, I have to my internet I don't mind paying but I think we should able to put at 50 on our bill and...

Suddenlink Communications / Cable tv/internet

Mark L. Daniels on Sep 21, 2016
I recently requested a service disconnect due to moving. The Suddenlink rep told me that I would be charged for the entire month (per notification on previous billing) rather than a pro-rated charge based on use. How greedy can you be????? Well, I have made an offer to pay for the service...

Suddenlink Communications / Internet service

Mandy Taylors on Sep 4, 2016
A few months ago I called suddenlink to ask what Internet services they provided and I spoke with a gentleman and he told me I would get 50 mbps and unlimited service I was happy with that because my current service said it would be fast enough for a family of 4 and 2 gamers and it was no...

Suddenlink Communications / Billing

BigDTX on Aug 5, 2016
This week we were late on a payment due for internet service due to being out of town... no big deal we made a couple of payments monday and wednesday over the phone and service was to be reconnected. When I called back to verify when it would be turned back on. The rep stated Im sorry but...

Suddenlink / Internet service

Robbie Linton on Jul 12, 2016
Potential Suddenlink internet customers, beware. If you sign up for their discounted internet plan, they are happy to receive as a customer. The deceiving trick they use in order not to uphold their agreement is really sly. When the installer arrives to your home and begins the...

Suddenlink / Internet and phone

Bobby Barnett on Apr 16, 2016
Up and down service for 2 months. From my modem and all new lines to the street has been replaced and still the problem persists. One day it went up and down 19 times. Today 10 times. They replaced the amplifiers on the street. My tap and drop. Meanwhile their bill comes and I pay. Never a...

Suddenlink Communications / Cable TV/Internet

SuddenStink on Apr 4, 2016
Terrible Cable TV service! Terrible Internet service as well! Nonexistent customer service! The audio completely disappears from Cable TV and the subscriber must change channels then return to the original channel in order to get the audio to return. The video frequently freezes as well...

Suddenlink Communications / Cable TV/Internet

SuddenStink on Apr 4, 2016
SuddenStink! That's what we call it in No. Cal. SuddenStink is a company that acts like a two year old that keeps pooping in it's pants. The Internet service and Cable TV signal are so poor that we have a SuddenStink Bandit that goes around cutting the fiber optic cable. No worries, the...

Suddenlink Communications / Customer Service

Reviewer95393 on Feb 29, 2016
This is by far the WORST company I have ever dealt with. Their customer Service is pathetic, you cant even call it customer service. I called today to disconnect my services. I asked if a representative could call be because I didnt have time to wait on hold, they said "No, our reps dont...

Suddenlink Communications / Cable Internet

Tloyd on Jan 28, 2016
I was a loyal customer to Suddenlink for almost 2 years. I recently moved and I turned my box in 10/31/2015. I asked if I owed anything and he said that I had a refund due and it can take 30 days for me to receive it. I gave him my forwarding address for the check. In late December I...

Suddenlink Communications / Modem, internet service

Deanna75 on Jan 19, 2016
I have had $756 hustled out of me by Suddenlink.The issue started 11/2014 where my service would go out almost daily.The webpages would be blank or have error messages, saying your server isn't responding.Fast forward to 1/7/2016, I finally filed a complaint, and this is when...

Suddenlink / Internet Service

Kari Dupont on Oct 31, 2015
We have had Suddenlink as out internet provider for over 2 years now & we have had nothing but problems. Our internet service will go down even if there is a chance of rain & it always takes several days for them to restore service. It's ridiculous! I'm tired of paying $100.00+ every month...

Sudden Link / Cable TV

Reviewer23967 on Oct 2, 2015
Ever since they changed to digital, I'm on the phone because either on one, two or both of my TV's are out. They have sent techs out, fixed it on the phone with me only to have it work for one day or only for a few hours! This is unreal and has my blood boiling! Now someone is coming out...

Suddenlink / Data usage

Reviewer91300 on Aug 24, 2015
Bunch of BS now capping data I was never notified after 10 years being unlimited. Now 2 weeks into billing say I am at limit. well I use it for work and kids do xbox live so now what do you do. In this day and age everything is web based and they are just rippng us all off. I will be figuring something ou and dropping these crooks.

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