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AT&T Customer Care Service

AT&T Intellectual Property

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 288 2020 13 5
Customer Service

Wireless Mobile
Customer Service: +1 800 331 0500 (Mon-Sun 7AM-10PM)
Order New Service: +1 888 333 6651 (Mon-Fri 7AM-11PM, Sat-Sum 7AM-10PM)
Check Order Status: +1 877 782 8870 (24/7)
Support for Travel Outside the U.S.: +1 916 843 4685 (24/7)
Disability Resources: +1 866 241 6567, +1 866 241 6568 (24/7)

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AT&T Complaints & Reviews

AT&T - California, Santa Ana / Uverse Internet

Br
Brian Mazakas on 2016-05-24
I had DSL for years. Back in 2014 I was sent a letter that my DSL service was not going to provide the 1.5 speeds so they were changing my account to be a lower rate account. They did that and I paid about $30 a month for a yr then it went to $32 then to $34 then to $36 then to $41 when I...

AT&T / Credit Management Fee

Jo
John Jones144 on 2016-05-17
AT&T took my deposit as a Credit Management Fee. This was $449. I originally spoke with Alicia who had worked in their customer service over 10 years and i confirmed this was a deposit. It was never confirmed to me it was a Credit Management Fee that was non-refundable. I spoke with her on...

AT&T - California, Los Angeles / Customer Service, AT&T U-Verse

Ho
horrified1 on 2016-05-11
We have AT&T U-Verse as our internet supplier and over the past six months since I moved in to the apartment wireless service has been questionable and dropped out often. After a few disgruntled calls to AT&T we were finally able to get a technician to come and test our...

AT&T / Uverse TV

Gi
Gigi Abrogina on 2016-04-29
I am very frustrated with the AT&T Uverse customer support. On Monday, April 25th, my internet service was cut off. I came to realize that I was month behind my bill, and the amount of total due was $390 something dollars. I was very shocked because, I was only supposed to pay for...

AT&T - Georgia, Buford / U Verse

Ta
Tamanna Hasin on 2016-04-28
I did request for uverse TV for my home on January 29th, 2016, after several attempt because of connection issue they were able to do the installation on February 18th 2016. After I receive service I wasn't happy with it at all. It was getting frozen every 2 min, I was surviving. I...

AT&T - Illinois, Chicago / Visa reward gift card, for change in service.

Ma
Mary Halloran on 2016-04-25
I received 2 $100 gift cards from ATT. The first one seemed to go alright, but the 2nd I used for only 3 times, and then charges were debited for 11:48pm on 4-4-16, twice . since then 2 places denied my card for the purchases I made about $12.00 at a restaurant on Apr. 20, 2016, and a...

AT&T / Internet cable

At
attbrown on 2016-04-21
On 4/12/16 an at&t person came out to run a cable in my yard. He did not follow the orange paint marks that a previous att technician had drawn for him to place the cable. He tresspered and ran the wire through my septic pipe drain fill and he damaged the pipes with heavy tractor and...

AT&T / AT&T/DirecTV Unlimited Wireless Bundle

Ve
Versability on 2016-04-18
After hearing AT&T was offering unlimited wireless data for bundling with DirecTV, I stupidly fell for the bait & switch and signed up for service with both. I was told it would cost $110 per month total for both services, which would appear on one bill. Unfortunately, since signing up with both...

AT&T - Tennessee, Hendersonville / U-verse Internet/home phone

Ja
Jab P on 2016-04-05
I WAS a U-verse customer, but needed a faster internet service. I was told my early cancellation fee would be waived due to the lack of a faster speed in my area. I called and cancelled, returned my equipment, and was told it wouldn't effect my home phone service. I lost my home phone for...

AT&T / The company overcharged me and I had problems with my phone

Re
Reviewer88608 on 2016-03-09
I went to AT&T and was disappointed in their services. I subscribed for their services and we agreed that the monthly fee would be $435.99, but it was the second month, when these guys overcharged me. Also, it was two months with them, but I didn’t like their services and the worst thing that...

AT&T - Florida, Jacksonville / Rude Employee

Ca
Careta on 2016-03-06
On March 4, 2016 between 4:00 PM and 5:00 PM a friend and I entered the AT&T Store at 5635-1 SAN JOSE BLVD #323 in Jacksonville, FL. When we entered, the attendant was serving a couple, the only other customers in the store. He appropriately greeted us and said he would be with us in a few...

AT&T - Georgia, Atlanta / Landline Home Phone / Internet

Ji
Jiaa on 2016-03-06
Hi to all @ complaintboard.com This is about a home phone and a internet service received at my apartment from AT&T. I am AT&T's customer since October 2014 and I pay my bills fully and by the due dates through my bank's online bill pay. Never defaulted on any bills so far. The reason for...

AT&T - Illinois, Carol Stream / AT&T U-verse Bundle

Ji
jim.spring on 2016-02-27
Ripped off by AT&T. They usually us my phone number to identify me, which 440-842-2313. I am retired, on a fixed income. So December 2015, I realized there were some services in my U-verse bundle I wasn't using. I wasn't watching the premium channels very much, plus I had 2 receivers that...

AT&T - Illinois, Carol Stream / Uverse - Equipment return to have taken off my bill in collections

Vi
Vickyd on 2016-02-25
At and T has refused to take back there equipment which they billed me for stating after 14 calendar days if not returned it remains yours and you have to pay for it. I told them I had never been told any information regarding this policy, and what use do I have for the equipment. I...

AT&T - Mississippi, Hattiesburg / Prepaid Service--Vesta

Re
Reviewer55585 on 2016-02-20
They allow unauthorized charges. If you use them once, you are stuck (for life). Be careful with them. They think that if you use them one time, you want to stay with them. They do not discontinue your service when you request and continue to charge you and then refuse to give your money...

AT&T - Illinois, Carol Stream / Uverse

Re
Reviewer76666 on 2016-02-03
I have U-verse Internet. When the internet stopped working I was told I had to open a new account in order for it to work and a technician would have to come and "install" despite the fact there was no equipment change. Internet started working again later that night. Now I am billed...

AT&T / Uverse - All of it

Ne
Nessia Allen on 2016-01-26
Have continuous service calls due to equipment not working, had 5 technicians out in December, 2015. 2016 starting out with yet another service call. Billing department has lied and bills goes up almost every month. The bill is suppose to be the same for a specified period of time, but...

AT&T / Uverse

Re
Reviewer65533 on 2016-01-25
Called AT&T sales service on 12/2/2015 and checked the promotions and sales rep gave a monthly service fee of $42/- for 45mbps speed with waived installation fee(99) and waived equipment fee(7/month). Got suspension notice on Jan 11th that if 120.01 is not paid by Jan 11th service will be...

AT&T / Telephone contract

Re
Reviewer57208 on 2016-01-21
I purchased a telephone for a Christmas gift this past year. The telephone came with a free Android pad. It was a high pressure sell and I was not advised of a fourteen day period to cancel any devices that are activated. In fact, I was advised that I could deactivate a device at anytime...

AT&T - Texas, Houston / Cell phone

Re
Reviewer42453 on 2016-01-19
I added a cell phone to my U-verse acct. The cell phone arrived with a temporary number I took the cell phone to the humble at &t store to get a my number ported over. The rep. In the store called their support team who instead of porting the number over cancelled the temp line, open a new...

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