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United States - GA30324-3300
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Customer Service

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Customer Service: +1 800 331 0500 (Mon-Sun 7AM-10PM)
Order New Service: +1 888 333 6651 (Mon-Fri 7AM-11PM, Sat-Sum 7AM-10PM)
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Disability Resources: +1 866 241 6567, +1 866 241 6568 (24/7)

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AT&T Complaints & Reviews

AT&T - Illinois, Carol Stream / Uverse

Re
Reviewer76666 on 2016-02-03
I have U-verse Internet. When the internet stopped working I was told I had to open a new account in order for it to work and a technician would have to come and "install" despite the fact there was no equipment change. Internet started working again later that night. Now I am billed...

AT&T / Uverse - All of it

Ne
Nessia Allen on 2016-01-26
Have continuous service calls due to equipment not working, had 5 technicians out in December, 2015. 2016 starting out with yet another service call. Billing department has lied and bills goes up almost every month. The bill is suppose to be the same for a specified period of time, but...

AT&T / Uverse

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Reviewer65533 on 2016-01-25
Called AT&T sales service on 12/2/2015 and checked the promotions and sales rep gave a monthly service fee of $42/- for 45mbps speed with waived installation fee(99) and waived equipment fee(7/month). Got suspension notice on Jan 11th that if 120.01 is not paid by Jan 11th service will be...

AT&T / Telephone contract

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Reviewer57208 on 2016-01-21
I purchased a telephone for a Christmas gift this past year. The telephone came with a free Android pad. It was a high pressure sell and I was not advised of a fourteen day period to cancel any devices that are activated. In fact, I was advised that I could deactivate a device at anytime...

AT&T - Texas, Houston / Cell phone

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Reviewer42453 on 2016-01-19
I added a cell phone to my U-verse acct. The cell phone arrived with a temporary number I took the cell phone to the humble at &t store to get a my number ported over. The rep. In the store called their support team who instead of porting the number over cancelled the temp line, open a new...

Wireless AT&T / Secret charges

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Reviewer85281 on 2016-01-15
You randomly chose to add $91 dollars to my bill. Saying there is a 2year contract fee...why on God's green earth would I pay you money for your entering me into slavery to you for 2 years? I have been a loyal ATT customer for over 50 years and feel that I have been treated like crap. I...

AT&T / Uverse - GIGApower

Tt
ttum on 2016-01-07
ATT installing new GigaPower services in San Antonio Texas. Not using existing ATT right of way. They chose to route thru peoples yard. Basically told property owners we don't care and not only tore up lawns but hogged all the right of way in front and back of the homes so other...

AT&T / Wireless

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Reviewer14308 on 2016-01-06
Getting your cell phone unlocked by AT&T is a complete hassle. I have recently purchased two new phones from them & wanted to give my other smart phone to my mother (who had a cheap phone from Consumer Cellular) because the one she had was broken. After recharging & reprogramming my old...

AT&T - Wisconsin, Waukesha / Uverse - Billing and Customer Service

Pa
Patricia Sykes on 2016-01-06
12/10/15 After 5 attempts of correcting my father-in-laws bill that was consistently $50 overcharged each month (going into the store each time to correct), we finally gave up and told them we were cancelling the service. In doing so, they proceeded to call the corporate office and tried...

AT&T - Texas, Fort Worth / ATT Wireless

An
AngeliaR on 2015-12-21
I made an online payment arrangement with AT&T. I recently changed banks from Frost to Bank of America. Due to being with AT&T or so long I had a feeling something would go wrong so I even called back to verify that they take the payment from the proper account and of course they did not...

AT&T - California, Oakdale / Direct TV and AT&T phone lines - The worst customer service

Ne
neveragain att on 2015-12-14
In Nov they called with a special deal to combine the business line, Direct TV and they included a cell phone. They set up the account under a residential account after telling them twice it was a business account. They never installed nothing and the cell phone was sent back. A month...

AT&T / Rollover Minutes

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Reviewer38837 on 2015-12-13
Confused? When exactly did ro min. Start expiring? I've been with att since they were Motorola and then Cingular now att. Back then their commercials ads were "ROLLOVERs" NEVER EXPIRE! I too downgraded from 750 to 450 with over 5000 ro mins. They took all of them! Until I pitched a fit and...

AT&T - Texas, Cleburne / Telephone service

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Reviewer15300 on 2015-12-04
Around Oct I went to get my phones upgraded. I went to the store in Cleburne tx. I ask the clerk if they did the free phones with 2 yr contract? He said yes. He showed me the phones that qualified. I ask him three times while I was there to make sure I was getting free phones with 2yr...

AT&T / Billing Account 298062439521

Gw
Gwen Walters on 2015-12-01
I am getting a collection notice from FCSI stating that I owe you $351.09. This debt was regarding a I phone style 5 that my daughter decided to get from a store here in Anchorage, Alaska. The amount still owed was $351.09 My daughter returned the phone to your store in the Tiquatno Center...

AT&T - Texas, Frisco / Uverse Internet Deceitful Business Practices

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Reviewer11222 on 2015-11-18
Promised up to 18mbps download speed when AT&T admitted they know I will never be able to receive anywhere near that speed because of the way they installed the lines in my neighborhood. This is an oversimplification of the problem but in reality it is their fault I can't get thi...

AT&T Uverse - Texas, The Colony / Worse experience I have ever had the entire adult life

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Reviewer92601 on 2015-11-17
Our cable and internet went down last Thursday, it is Tuesday now and we still have no internet or cable. With a family that both parents work, one child in college and another one working full time we are busy. Our service gets scheduled to be fix a technician is to arrive between the...

AT&T / Cell phone bill bait and switch

Th
last month I contacted att to pay the phone bill and have them remove my wife's phone and various other services as she has passed and no longer needs them . while speaking to the rep on the phone I inquired as to how much my total bill would be for just one phone and was told it...

AT&T / U verse and internet

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Reviewer27373 on 2015-11-16
Lied about contract and price. Said one price. Call in every month for adjustment. Said if you have a contract on your internet only (not the tv service) this will be the price. Lied. Called in and now they say I have a contract on my TV. I am sick of these people and will not ever get service of any kind from these con artist.

AT&T - Texas, Dallas / U-verse TV / Directv unfair and costly practices

Ru
Russell Kobert on 2015-11-09
During our initial installation process of U-verse internet on 25 August 2015, we mentioned to the the technician that we originally requested U-verse TV but were informed during sign-up at the Snellville, GA store that this was unavailable. The AT&T technician stated that this was not the...

AT&T / Wireless

Bi
Big Billy222 on 2015-11-06
It's simple. I pay a lot every month for AT&T wireless service. When I called to complain that I get virtually no services at my house, I was told that I could pay $149 for a micro cell which runs off of my Comcast high speed internet. Really, I must use my Comcast service in order to...

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