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Comcast / Xfinity Customer Care Service

Comcast Corporation

Comcast Center, 1701 JFK Boulevard
Philadelphia
Pennsylvania
United States - PA19103

Customer Support Phone Numbers

Customer Service

Contact Details


Ethernet
Questions & Ordering
+1 (877) 231 8749
Customer Support & Care
+1 (800) 741 4141

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Comcast / Xfinity Complaints & Reviews

Verizon / Xfinity - California, Concord / Xfinity TV and Internet

Wo
Wostenberg on Jul 26, 2016
I was approached by 2 Xfinity reps at Frys Electronics in Concord, CA, offering a free 30 day trial of Xfinity TV and Internet which would be $79.99/month if I kept the service after the 30 days. I agreed, but during the signing disclosures I found that there was an additional $10/month...

Comcast / Xfinity / Phone line Service

Ge
Gerald Thomas on Jul 20, 2016
I have an ADT Security System that is run through our phone line for direct communication and protection of our home. We came home from being away for several days and our ADT Alarm System was flashing with the letters "CF"(Failure to Communicate). So I called the security company, they...

Comcast / Xfinity - Pennsylvania, Philadelphia / Refund

Ed
eddythomas on Jul 9, 2016
REF COMCAST Account #: 8396600080238720. Since my father passed away in August 2015, COMCAST has refused to provide an $80.25 refund in my mother's name. They repeatedly state their "Corporate Policy" as the basis for not providing a refund in a surviving spouses name. They instead make out...

Comcast / Xfinity / Tv service for over 20 years

Ma
Mary Vanessa on Mar 29, 2016
My daughter purchased me a HDTv for Christmas, we added HD to 1 tv, I had trouble with it from 2014 thru 2015, for self repairs, keep sending boxes to exchange, remotes to exchange, because no one would ever come out, I spent hours in line at there office, my bill went up and up and even...

Comcast / Xfinity - California, Sacramento / Repeated Overbilling Contary to Specified Charges Listed in Contract

Re
Reviewer31055 on Mar 4, 2016
I completed a 1 year agreement with Comcast/Xfinity at the end of last year. The contracty specifically stated that a "performance upgrade" would cost $5/month for the 1 year term of the agreement. My second bill they charged me $10 instead of $5. I called to correct this and they apologized and...

Xfinity - Pennsylvania, Philadelphia / Nightmare!

Go
Gong333 on Feb 3, 2016
I got a special offer from Xfinity for Internet and tv with free installation only for $70. I was so excited about that and immediately accepted the offer. They promised to call back but they never did. So I called them myself and spoke to their representative. The rep apologised for not...

Comcast / Xfinity - Florida, Naples / Be aware of Comcast - Xfinity charges, don't let them screw you over

Gi
Ginagee on Jan 27, 2016
I am a new customer with Comcast and used their Internet service for about 2.5 months. Today my service was turned off, I was surprised and called the customer service. They explained I haven't been paying my bill. That was interesting since I never had received a bill from them. I thought...

Comcast / Xfinity / Loss of all service - tv, phone, internet - Sandcastle Rd, Sanibel

Re
Reviewer76244 on Jan 24, 2016
I first complained to Comcast nearly two weeks ago - I had lost all service. I am 86 years of age and these are vital to me. When I first complained they said it would be over a week before they could get a technician to visit as there was no signal reaching the router. I told them I wa...

Comcast / Xfinity / Very Poor Costumer Services

Re
Reviewer90391 on Jan 23, 2016
Will never use comcast again. We had them for 2 years in CT we had to move a year into our contract comcast renewed our 2yr contract when we moved without informing us. Unfortunately after we thoughtnthe 2yrs was up we had to move again. When I called to tranfer our service to new addre...

Comcast / Box Pick Up

Sh
ShannonRoss on Jan 18, 2016
Over a year ago we switched services away from Comcast. After arguing that we were not going to pay out of pocket to mail the box back they offered one of their "great" services to come to the house to pick it up free of charge. Perfect. While out doing yard work a gentleman pulls up in a...

Comcast / Xfinity - Florida, Tallahassee / Billing Assistance

Mi
MikeArt on Jan 15, 2016
I called to get my service changed for a lower bill. I was told I was given a deal by changing some services. I was specific that I wanted to retain my 2 DVR boxes and was assured no problem. Well it is a problem. They want me to get the anyroom DVR, which I was specific about not wanting...

Comcast / Xfinity / Employment

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Reviewer70169 on Dec 7, 2015
I had serveral phone interviews with comcast and I was able to proceed to the actual orientation/face to face interview but in the process the schedule was change about 2 times and the interview locations were change 2 or 3 times up unto the day that I got to the location set for me and I...

Comcast - Pennsylvania, Philadelphia / Cable TV/Phone/Internet

Re
Reviewer23338 on Nov 17, 2015
I discovered today that Comcast's annoying, sing song voiced Customer Service (gag) representatives are based in Honduras. This settles a long standing question, as I had thought they were residents of either the Phillipines or India. Comcast is having a memorable day up here, with a...

Comcast / Internet

Re
Reviewer31371 on Oct 30, 2015
i have recieved a letter in the mail 3 day's ago that i was behind but was givin till the 3rd to pay it. i thought ok seeing i got my disability on the 3rd no problem. well today 10/30/2015 i woke up and my service was interupted. so i had to over draw my acct to pay to get service...

Comcast - Utah, Pleasant Grove / Show Programming Not Correct

Gc
GcPCo on Oct 30, 2015
So, I have a show I DVR. It's on E Entertainment television, and it's listed as being on, so I DVR it, only to go to watch it and find that another E show is taped. Upon checking the E channel lineup, I see correct listings. COMCAST needs to sync up!! My DVR is filled with dozens of...

Comcast / Billing/Customer HD service scam

Re
Reviewer49149 on Oct 28, 2015
I recently switched to Comcast and was initially presently surprised that the installation tech was very nice and helpful as was the Comcast rep on the phone. That was not my experience when I cancelled my Comcast service years ago and switched to Verizon. However, after Verizon began...

Comcast Business Services / Brad Ferrin Comcast Client Service Manager lied to us, changed service w/o approval

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Reviewer41425 on Sep 27, 2015
Comcast Business Service Client Service Manager Brad Ferrin lied to us and stood us up for meetings and have been plagued with Internet connection issues. Brad Ferrin changed our service without our approval and consent. When we called Comcast to complain about our horrible customer...

Comcast / Cable

Re
Reviewer10790 on Sep 21, 2015
Local comcast service station provides package deals while actual billing continues at elevated rates. This requires customes to call over and over. You speak to someone in the Phillipines who you cannot understand and usually is not helpful There is awful communication with oversea...

Xfinity1 / The work wasn’t done properly

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Reviewer59896 on Sep 13, 2015
On Monday the company Xfinity1 came to my house and installed the TV package. But something was done improperly and therefore the TV showed only 3 days. I called them yesterday and told that the TV stopped to show, but they only promised to provide the repair and told to wait. I got the...

Comcast - Georgia, Savannah / X1 cable/internet

Re
Reviewer44444 on Aug 29, 2015
I moved to a community where Comcast is the monopoly cable provider (they forbid satellite dishes for aesthetic purposes) 5/1/15, and the X1 cable nor the internet they installed have worked at least half the time since then. I have spent hours upon hours on the phone with cluele...

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