Comcast / Xfinity review: Internet plan

I'm a diamond member, think that means something, me staying with Xfinity for over 20 years. That being said, I've had a difficult non productive day with not 1.. not 2... 3 agents with Zero results. 1st agent needs go back to training, he must have been watching tv or something, leaving me hang on phone for 30 minutes... dead air, periodically stammering incoheriant words... didn't straighten up till my patience spent I asked for supervisor and well... no supervisor. Agent tried help but we got cut off. I had high hopes on 3rd... started out strong... but hour later... tried to charge me for upgrade phone that I was told cost me zero and if you tell me zero by god its zero... don't care what those charges were.. you to me zero... zero is zero not $40... she tried over and over and over as if I'm not understanding... oh I understand and I said NO, zero isn't $40. Then she all sudden can't get me plan I am being offered by company she works for. At this point, don't care about unfree phone, I want my plan updated to the offer I am being offered before current plan expires: Hi! I thought you'd be interested in this great deal from xfinity. Check out this offer: https://www.xfinity.com/learn/offer-details?offerId=4200000004&marketId=16063&CMP=shareable_offers

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