Comcast / Xfinity review: Internet and TV

This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614

We have been a Comcast/ Xfinity customer for over 16 years.

We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer.

We have been experiencing slow and interrupted internet and tv for the last few months. I have been on the telephone troubleshooting with your good people.

(On my cellphone because the home line had no service)

We have had two service technicians visit and they were very professional and helpful, however the situation hasn’t changed. They installed the latest modem/ router, tightened all connections in our home as well as outside but this still continues. One of the technicians said there could be some upgrade work going on in our area and perhaps that could be affecting service.

Our Xfinity cable takes a long time to respond to the remotes commands, the internet is slow and sometimes doesn’t work at all. Our child can’t get her online homework done because of this.

We pay a small fortune every month and are unfortunately thinking about looking to find a different provider for internet and television services.

All that being said can someone please resolve this ongoing issue?

Thank you for your time!

J.McDaniel