Comcast / Xfinity
Reviews and Complaints

Today I called the live customer service number - the automated system doesnt recognize when you say "need live person" just keeps repeating the same can virtual assistant help. I already tried live chat with virtual assistant & couldnt solve problem - so texted "live chat person" and doesnt recognize there that you need connection with real person. So how are you supposed to reach a person when whether you call live person number or text live chat with person & neither recognizes escalation to actual live customer care? Most horrible service Ive had being able to reach customer service

Comcast sent a rep to my home and when he left all of the devices in the home stopped working, the IPADS, the PRINTER, the LAPTOPS, etc. COMCAST does not care, they overcharged me, then they applied my payment to another customer with my last name. My services were off for 3 days and they just do not care. It's disgusting...Internet only is almost $100.00 they are REALLY EXPLOITING PEOPLE... WISH I COULD GIVE ZERO STARS

My Xfinity number is [protected]. I order the 75Mbps internet plan for $19.99 a month. But I was charged $24.99 every month for 150Mbps plan. I didn't order the 150Mbps. If you can't put me back to the 75Mbps plan, please take my name out of the 150Mbps plan. I'm 70 years old low income elderly man. I receive SSI less than $1000 a month. I just wanted to get into the Internet essentials plan but in the end I was tricked into this 150Mbps plan. I know I can't afford it. Thank you.

On several calls where I needed to speak to an agent re Bulk Internet which cannot be handled by the digital assistant, I just went from loop to loop on the automated system asking for an agent and finally being disconnected after it would not connect me to an agent. If I ask for an agent, I should be able to get one. What kind of customer service is this? You claim to provide good customer service, but when you need it, you can't get it.

custmer service is incompetent. The phone system is automated hell! can't get to a rep. in a rarity when you do, they don't understnd English. very rude.

The phone system goes in circles. no matter what you say you end up somewhere else. com0plian theyn ignore you.

I want tech support, I billing, three times. deplorable!

they don;t want to interact with customers, just automated hell.

if I call corperate susperviosr is always in a meeting. always hav to repeat and repeat. very annoying anf frustrated.

this company should not e allowed to do business.

Call back 5 to 6 times to ask about email talked with an agent twice and got nothing. He told me my current email is now Xfinity Email and I can use that email. He told me set up a new account with that email address and Xfinity would create a new account for my email. I tried and it told me that it was a Spectum account which it was. No were did not use Xfinity servers or comcast. Then the next day the agent called and said send a text to 61591 and respond 10 and he would send a link with email information. 61591 is there survey text. He just wanted a 10 on a survey, sent no link what a scam. I never expected any company to lie and mislead customers like that. Also after telling me they didn’t have email he said you don’t have unlimited Internet. I would have to pay like $20 more to get that and would I like to sign up for it. I did, but I’m so irritated that all I wanted is another sale and wasn’t really ever going to help me.

I have requested that xfinity raise the height of the lines over my driveway as it interferes with truck deliveries. I have been calling for over two years and have received promises that it would be handled but the report tickets get closed without resolution.

My most recent conversation was today, March 17, with the Sr manager of maintenence dept
Sookie #2701361 who told me that this would not be resolved as it's not a threat to service or human life.

Latest ticket number from March 10 is ecm0012536121

Prior tickets were closed. I was told someone would reach out to me each time a new ticket was created but xfinity has never called or texted me other than to send a questionnaire.

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From:
[protected]@yahoo.com
To:
FCC

Thu, May 23 at 8:21 PM

Hello,

So i was contacted by xfinity and i mised the call but the person left me a voicemail. They will contact me again tomorrow during certain hours so i can be sure to answer. Here is the problem, this is the same person that contacted me when i filed my complaint with the BBB. This is the same person who contacted me when i filed my complaint with the Pennsylvania Attorney General and now this is the same person who is contacting me with the complaint i have filed with you! I find it amazing that this one person is the only one who resolves disputes for xfinity? I mean i contacted xfinity over 30 times in the last year and i have never talked with the same support agent ever. But now 3 complaints filed and the same person contacts me? Strange. Well this person does not want to resolve this matter, she doesnt want to hear my side of the dispute which isnt even something that she should be disputing. She wont read xfinity's terms and conditions and she has clearly stated that the $800 visa gift card i was promised by over 25 support agents that they were all wrong and that i only get the trade in value i was told 2 months after they received my phone and i had already returned their phone and received a refund. In the terms and conditions it states that if a customer no longer qualifies for a promotion that they are to receive a new offer for their trade in which they dont have to accept or they can receive their trade in back. Thats what it says. When i traded in my phone the promotion they were offering was up to $800 off the purchase of a phone plus whatever your trade in was valued at which you could apply towards the new phone when you received it or they would send you a check. So she is saying since i returned the phone within their return policy that all i get is the value of my trade in now cause i didnt stay with xfinity? So she is saying i get punished for returning the phone and the promotion doesnt apply to me since im not getting up to $800 for a new phone. So since i returned the phone all i get is the value of my trade in. So xfinity gets to keep my $1200 trade in phone and all i get is $102 for my trade in. The only reason i traded it was because i was receiving up to $800 off a new phone and a payment for my trade in of $102! What i dont get is if i returned the phone i purchased then there is no agreement or contract, i no longer qualify for the promotion right since i returned the phone and xfinity terms and conditions state what i mentioned above and she has already told me her decision is final and all im gonna receive is the $102 for my trade in, 3 months ago she said this to me on the phone and i still never even received the$102 like she said. Not that im accepting that but i still never received what she said. So her contacting me tomorrow is not gonna resolve anything, she is the one who makes the final decision on disputes despite me being told for 8 months my $800 visa debit card was in the mail and i would be receiving it any day and it was already approved. Xfinity terms and conditions are on my side, what i was told and promised by over 25 support agents for 8 months is on my side, and how in the world this person gets to ignore everything i have stated is beyond me and on my side, yet this is who is gonna contact me tomorrow to resolve this? So either someone else needs to get involved from xfinity or the call tomorrow already has a predetermined outcome and will not resolve anything! Do you guys understand how much time this has cost me over the last year? And even though i filed a complaint with you it appears my time will be wasted again! So if this is the only person that works for xfinity that doesnt resolve disputes, lies, theft, fraud, unfair business practices and scams then where does his go from here cause this process has been nothing but a joke and will continue after tomorrow guaranteed! I want to go to arbitration then with xfinity or sue them or whatever i have to do to get my property returned or the $800 visa card i was promised. For you to let xfinity continue to get away with this is unbelievable! If what they are doing to me and others doesnt raise your attention, doesnt want to make you put a stop to their fraud and theft and screwing over consumers then all of you should step down from your jobs and let new people get in there that actually will do something! Everything i have said is 100% true and is fact not my opinion and God is my witness! My complaints with BBB and Attorney General didnt solve anything and now lets see what you will do? I dont have high expectations i will tell you that. No one cares anymore, no one does the right thing, no one does their jobs yet they expect to be over paid for doing nothing to help the little guy! Xfinity is a scam! They stole my property and wont give it back. They made promises to me for 8 months and dont care what they said and now im told this is what i get for my property take it or leave it! I returned the phone i purchased why would they think they dont have to return mine or pay me what i want to sell it for its mine not theirs they have no right to my property period! Yet its been1 year and i have got nothing all because i gave their business a chance to earn my business and what a mistake i made! What a mistake! Unreal! If xfinity was the last cell phone company in the world i would rather live without a cell phone than pay them 1 cent ever! I want my day in court cause this company doesnt deserve to be in business, they have no care inthe world about anyone but themselves, they hire the most incompetent people who lie just to get off the phone with you, they wont tell you their names or give you an employee number or anything so there is no accountability ever, everytime you call you have to start your problem over, everytime! The worst experience i have ever had to deal with and xfinity gets away with it. No responsibility, no consequences, no accountability, no nothing

I've been a subscriber of Comcast / Xfinity service for almost two years.
I was told that I would receive "Peacock" which cost $4.99 plus 6.35% sales tax free for a year, and I though that was ok.
However, I was not informed that if, I did not cancel the subscription after October 2023 that I would start being billed for it at a cost of $2.99 plus 6.35% sales tax.
I notice the charge and brought it up to two of their Customer Service employees at the Backus Ave location in Danbury, CT. But I continue to be billed
for it.
The last time I spoke to someone their I was disputing a $8.49 charge for a modem which was given to me at a visit because they were upgrading and to return the old one when I had an opportunity.
Xfinity claims that I am owe them about $11.36, and that I would not be given a credit for that amount.

On 7/15/24 Xfinity tech was here to install new service for TV/Internet. As I

found out this is all new technology for me. He set up lines for TV/Internet. TV

on and he shows me channel changer-again all new to me. Voice activated.

He started pushing buttons while trying to tell me what they were all for. I told him I had no idea what he was talking about to slow down, etc. He tried again and made no sense to me as we did not get channels I asked for. I asked him if there was a booklet or papers showing how to use this "thing" and what channels I can get with names and corresponding channel numbers. He said it was all on the TV and there was no little booklet to help me understand this new

method and he left. Nice man but not very informative. It took me over 20 minutes to activate my Mail account and I still cannot access Facebook. Between the TV/Facebook problems I was on the phone for not quite (3) hours

with nothing accomplished. Basically I was informed Facebook was my problem. I have tried all avenues with this re-setting and get no where. I

Wi-fi completely down ! I have called multiple times all get is automated troubleshooting . Worthless! Try call Direct same issue. Cable keeps dropping out, can’t stream other channels. I feel like I’m dealing with a foreign country due not recommend xfinity for anyone. It started 05-24-24 I would love more details but! If u have no Communication with the provider, there’s nothing to add. I would help if u can talk a real person. All you get is loop and no support.

In December 2023 I went to my local Xfinity store in St. Augustine to find out how I could get unlimited internet to avoid overage charges that I had been billed for the previous 2 months. Met with Gary who convinced me that I also needed storm ready wifi. Gary said unlimited internet would be an additional charge of $10 per month. Next months bill was an additional $25. I could not get storm ready wifi to work for me. After another visit to the store the manager Jeffrey Freeman said I needed a new modem. Got it and took it home and now had nothing. Went back to the store and again spoke to Jeffrey Freeman. He arranged for Xfinity to come to my home to check wiring. After having wiring checked the modem was working but storm ready wifi was not. Another visit to my local store. I returned my storm ready wifi box and the manager Jeffrey Freeman checked it in. He said I was late in the billing cycle and more than likely I would be charged a $10 late fee if I didn't pay the bill with the storm ready wifi charge of $205.00. Jeffrey put a ticket in to get charge removed and said I owed $53.54. I paid that on 2-13. He also gave me his business card with a note on the back to remove $10 late fee in case he was not there. My February bill was $362.54. I made another trip to the store and Jeffrey said he could do no more and told me to text 266278 and that I actually owed $90,54. I sent a text to that number and when they found out how long I had been a customer transferred me to the loyalty dept. where I spoke to Ellen on 3-27. She informed me that the $205 had been removed in December and added back in January. She spent quite a bit of time getting things straightened out and assured me I was fine. Then I started getting texts and emails about my overdue bill. I called back on 4-3 and went thru the entire problem again with a young man who put me on hold to get a supervisor. I somehow got rotated back to unanswered calls and got Carly. I was on the phone with her for almost an hour. When we were done she also assured me that everything was taken care of. On 4-3 you turned off my cable. I called again and got Britana. I told her I wanted to speak to her supervisor. She said she was transferring me. The phone rang for 15 minutes with no answer. I finally gave up and called agin and payed $372.54. My internet has been restored. If you were me would you be happy with this type of service? Honestly I'm going shopping. I would however, expect a refund of $266.54 and an explanation as to why I received such bad customer service.

Tammy Burghart

ok i have been with comcast for over 20 years with it being in 3 different states am a platinum customer. I at end of last contract i was given a 206.91 bill and agreed to a contract for 198,90 or something of this affect. when Jan came it went back to 206.91 a month so contacted and asked to lower bill to below 200.00 the first person was nice but could do nothing at all so asked for supervisor and had to wait for hr or more for the person to call me back was a rude and stern woman. she said no to anything period stuck with a no unless I reduced my tv package the only reason I have the higher end tv package is due to them keep removing channels that we watch me and wife are disabled and only form of entertainment is tv so we had to get a more expensive package due to the channels being removed and put into an expensive package when in 2014 I paid 79.00 for all I have now they refused to work with me to reduce the cost again hrs waisted I feel they care more for profits then the cost to customers. i don't think 206.91 is a fair price and being a long time customer I feel that you could cut 10,00 off the monthly cost to show that you are going to show me the 20 plus year customer that I am appreciated for being a long time customer who paid on time for so long this company is just greedy and don't care about anything but profits and Invester profits margins the more people they lose the higher the cost goes up sad and now when this contract ends I will pull all comcast stuff and say good by for good and will ask all friends and family to leave them as well should be 100 or more people leaving so look out for more cost going higher pay so much for so little also the supervisors due lie to you.

On 3/20/2024 I contacted Xfinity to inquire about moving my 2 mobile lines from ATT to Xfinity. I did this via chat. I got a "deal" for $15/mo per line for 12 months. I also wanted to take advantage of the trade in to trade a Samsung S10e for an S23. I was told it would be $8.33/mo. for 24 mos. While the agent was finalizing the transaction, they came back and said since I wasn't already an Xfinity mobile customer, I needed to wait to receive the new SIM cards, activate the lines and then come back for the phone. I was skeptical so I printed the chat and also got a chat ID number from the agent as "proof". Well, I did all the steps and when it came to getting the phone, it was now $29/mo for 24 mos "because the deal only applied to NEW lines and I'm now an existing customer"! After countless hours with countless numbers of agents, plus a visit to the Xfinity store (where I was told he wouldn't help me because he wouldn't get commission) it is now 3/30/2024 with NO resolution. I stayed on hold for over 1 hour with a "supervisor", Dray, before the call dropped. I view this as a true bait and switch but can't get anyone to resolve the issue.

I constantly get spam emails. I callled trnsfered from number to number. Put on hold. Hung up on. The rep was incompetent could not speak english. Backrounds deafing. Gave wrong forwaring email. Asked fr supervidior, sent to billing. Got another number, transfrd hung uyp on had to go through several numbers, holds, transfers, and hang up to get to the right place. Mom incompetent service I hsve experience, told me not to get mad. I havea right to get mad with such comptent rude swrvice!

Recently comcast, xfinity took over my phone, my computer and my smart tv; I could not use any of these digital appliances after comcast - xfinity sabotaged my equipment. They told me that they, xfinity, would not restore my working land line phone, computer, etc. Unless I made a $109 payment, approximately, or they would not restore the service of my land line, phone, my computer, and my smart tv. Is this legal? I have a cell phone but they do not know this. I am 81yrs old and what if I had an emergency phone call to make. Within the last year I spent one week in the hospital with a serious medical condition. Thankfully, the condition, situation, has improved and been eliminated. So this is not conjecture, an emergency is a real possibility if not probability. This appears to be a form of blackmail. I made a payment because the gave me no other options, choices. I live on social security and can barely pay my bills in the past few months I have had to over charge my bank account and pay an additional $32 per month. These people, xfinity. Appear to be as heartless as former president, tumpty dumpty how can I get back at them and make them act like somewhat decent human beings. Which appears next to impossible. Thank you robert valdez, retired

Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20.

200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which was shown to me on my prior visit. He told me who ever gave me that price was totally wrong. He told me minimum speed i could purchase was 400 mps and it would cost me $65 per month. He was very rude in his mannerism and tone. I told him i would let him know. I then went to the receptionist and described the prior sales person who gave me the lower pricing and she summoned him from the back. He came out and subscribed me to the 200 mps $40 as he quoted me prior. Prior to me leaving i went over to Marcus to let him know and his response was maybe he didnt see in in the computer. A blatant lie and walked away from me as i was talking. He totally lied to me and tried to up sell me telling me 400 mps was the lowest speed available where the other rep. Took out a chart showing me the different plans. Marcus new my address since i gave him my phone number and he looked up my account. He totally tried to rip me off and it is a shame to have someone working for a giant company like Xfinity. I hope the proper measures are taken and his human resources file reflects this incident. Please let me know the outcome of this incident and if any other info is needed from me you can reach me and see my account by reaching me at [protected] and i live in a community of 7,200 units and is under contract with Xfinity and this kind of negative press i am sure Xfinity does not need.

Thank you for your time and understanding and would like to know what the outcome will be.

Marty Zeiger

I want to be removed from their postal mailing list, but I cannot find a way to do this. All of their customer support options are only for customers and you can't chat with them unless you provide an account number. I receive junk mail almost every day from these people. If I ever decide to change suppliers, I can just go to their website. I hate junk mail and there should be an easy way to opt out of this, but I cannot find it. It's annoying, causes litter and pollution, and kills trees. It has no value. I would really like to know how many new customers they actually get from junk mailings.

Back in August of 2023 I was looking for a new provider to take over my internet servicer. I was able to talk to Rochelle the sales rep. We spoke and she sent me some documents to e-sign. I waited and it never came so I called the very next day, and I was told she had to leave on an emergency.

I asked to see if I could be taken care of by a different agent they said no! So, I waited.

Two weeks later I had to call them, and Rochelle happened to be there. So, we talked, and she told me what happened, and she was still sad about what she had to deal with, so she wanted to make it to me. She went and got permission to get the gift card that was worth $800.00 sent to me within 6 weeks not the 9 weeks that it takes.

So, I was able to e-sign the contract and within days they were at my office to hook up the Internet. you would think it would be an easy install, yet it wasn't. That was back in September of 2023 and to this day we still haven't received any kind of gift card, and they keep on telling me to call a different company to ask for that gift card.

I called and their answer to that situation is to cancel it and issue a new card and not take care or even try to resolve that situation which means another 6to 9 weeks more. Well Monday of 23 of 2023 no card no resolution to the problem at hand. I called today around 10:am to see what we can do to resolve that issue and again they directed me to that outside agency and again they want to cancel that second card and reissue another one which means another 6to 9 weeks more on waiting on something they promised me they would send me if I singed the e-sign documents to become a Xfinty/Comcast Customer.

Today I told them if I don't hear from them today, I will be looking for a different provider to take over my internet. right off the back they sent me to Loyalty department to cut it off.

Now listen here folks I didn't get to where I am today by doing stupid things. I will have a other company to take over my internet before I shut this one down, yet if I do shut it down it would be because of their lack of keeping our contract intact.

See I paid my bill on time every time, so I haven't broken my promised. They have by not done anything and didn't want to work or doing something to stay keep working with them.

See folks no one plays that kind of game with a person like me and get away with it! We signed a binding contract and as it sits right now, they are the ones that are in the rears of that contract. I have tried to work with them, and this is how they have taken care of their problems.

See they will love it if I turn it off that way, they can say that I bridge that contract. That will put me in the rears of that contract and that is where they are mistaken who and what I stand for. 45 years in business and I have always survived many lawsuits that I have filed against those who think they can take advantage of a small company owned by a Hispanic Businessman!

I never take no for an answer, and I make mountains come to me not me go to that mountain!

I would like to know if there are anyone out there that has had any kind of conflict with Xfinity/Comcast with them not honoring their commitments to their customers anywhere in America.

If so, please hit me up at [protected]@sbcglobal.net. I would like to test that shoreline to see how deep that I can put them in. A contract it a binding contract if two parties agree to promise each other in writing for a service or an object or of some amount of funds to be part of the party that is offering an object to have that party to become a customer or client.

In the year of 2023, Xfinity unknowingly delivered an upgrade to my location at 1654 Elm Ridge Way, Stone Mountain, GA. Although, I did not request an upgrade box, I tried to install it. However, I could not get the upgraded box to work. So, I requested a technician to come out and install the box. The technician was unable to properly install the box also which this is extra service I pay Xfinity for every month (technican support). So, I ask the technician to take the upgrade box back to the company which he refused to do so. So, over the time, I requested a return label which no one would send out for the unwanted and Un installable box. Now as of December 2023, I realized that a hidden charge as been applied to my account for twelve months for a box I did not request or utilize. In the month of December, I have called into the Xfinity office to request downgrade of service for the bill was too high. At this time, I was advised that an additional $30.00 was applied to my account for equipment which I did not request or utilize. The agent agreed to send a complaint number to my email which I never received and put in a request for the wrongful charges on my account which I never received so now I am asking for the refund of 650.00 to become credited back to my which was unknowingly taken from me as an loyal Xfinity customer.

I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my problem but I was told from xfinity to make a police report. How and so embarassing to call waste taxpayers money to file something I have no proof of cause I cannot file a complaint to fed x because im not the sender. Thank god it was a police officer I knew. So I emailed back to ur company. This has been going on since dec 5 2023.

First off, ur customer service dept, half of them need to be fired, went as far as when I ask a supervisor for his superior he hung up on me., laughing like this was a joke because they are foriegn. Repeating myself 3 or more times.

2nd ur company ask me to switch.. And ur company a multi billion dollar company, why should I have to wait to get a replacement phone, it obviously not my fault that fed x delivered it to a bbobby in 214 and had the actual right address for me which was 316 and my name clearly was not bobby my name is heather.. I have fed x on recording admitting that the address on file was correct but for some reason the carrier supposedly let a guy named

"bbobby" sign for it in a securer building.. There is not even a bbobby on our building.. Dont understand why it

Was delivered to anyone but heather scott at 316.. Like its not my fault and I have got the shaft. The messed up part about it, I have had to get bridge pay 3 times at 20 a piece cause I need an active line to switch.. And I have wasted my gas to run get a police report the energy and time wasted 20plus phone calls getting the run around.. Then after I get the police report. I get an email stating my case was closed... Thats just crazy.. Why I provided what was ask. On top of all the [censored] im on the affordable connectivity program low income.. They stated that I could go up to xfinity and pay for another one and they will refund me when the case is worked.. Crazy cause ur customer service sucks they dont comprehend the fact that im on the affordable program.. So I feel I deserve the best phone u git at ur company just for the amount of time energy and money I didnt have... To drive to xfinity 36 miles away and police station for a police report on something I didnt have a account w fed x... Ur customer service center stinks. And most are rude.. I am a loyal customer. Any other person would of told ur company to f — off and switched all services... I really dont mean to be rude by no means, but wat ive had to deal w for my chump change back or a new fone to a company that has a multi-billion dollar is such [censored].

This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614

We have been a Comcast/ Xfinity customer for over 16 years.

We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer.

We have been experiencing slow and interrupted internet and tv for the last few months. I have been on the telephone troubleshooting with your good people.

(On my cellphone because the home line had no service)

We have had two service technicians visit and they were very professional and helpful, however the situation hasn’t changed. They installed the latest modem/ router, tightened all connections in our home as well as outside but this still continues. One of the technicians said there could be some upgrade work going on in our area and perhaps that could be affecting service.

Our Xfinity cable takes a long time to respond to the remotes commands, the internet is slow and sometimes doesn’t work at all. Our child can’t get her online homework done because of this.

We pay a small fortune every month and are unfortunately thinking about looking to find a different provider for internet and television services.

All that being said can someone please resolve this ongoing issue?

Thank you for your time!

J.McDaniel

So called to change address. Your employee suggested mobile.

Then the nightmare began. The rebate on my phone was $200 where every else it was worth more.

I would replace my 11 myself. Send me a SIM card and put my line to xfinity from T-Mobile.

You couldn’t get it changed. So I got the SIM card and it was hours trying to activate it.

The time to call back was never honored. 1 would be 4. So get the iPad we have a great deal on the iPad 10th generation. Second line free for a year. So I ordered an iPad did it all and never got an iPad. When I called they say an email wasn’t answered. It was in your email instead of the one I’d always used.

It was an email sent to confirm after the order was complete.

I don’t get my email thru you. You’ve always had my normal email.

The employee said nothing about one more email in a file not on my system. I had spent so many days and you still weren’t getting things right.

So I said iPad new line. I’ll do it.

I did everything I was told to do.

The deal is now gone and I’m not going away.

The activation process was intolerable and slow. They couldn’t solve it so they talked me into an iPad.

Your employee said,”Just get a second line and the iPad and activate the phone in store.”

Way too much trouble for nothing.

They haven’t even activated my phone yet and it’s been 4* calls that all lasted at least an hour.

I want what I was promised on the bad. The employee indicated I needed to call and activate the iPad when I received it.

10th generation, 10.9 inch display for $310 total.

Please respond this was brutal and egregious and in the end got literally nothing.

Thank you

Neil shaw

[protected]@gmail.com

I have been a Gold Member for several years. I have TV and Internet. In November I began receiving letters and texts from a Collection Agency, for a Cell Phone that I don't have. I called several times, and was told that it was a Glitch, and it was taken care of. It was never taken care of. It effected my Credit Score in a negative way. I had to go to the Xfinity store, and wait for a supervisor to fix it, while I wait. I was given a number for Corporate, to ask, them for credit, or discount, for what they have made me deal with.

NOPE! NOTHING! I just got a big, "Oh Well" feeling from Joshua L. And basically was told, that I don't have to stay with them, if I don't trust them.

I am offended by their lack of care. I have the address of the stranger that was using a phone and destroying my credit. But they don't care.

Xfinity is NOT to be trusted! They are a horrible company!