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1.8 1347 Reviews

DISH Network Complaints Summary

281 Resolved
1064 Unresolved
Our verdict: When using services from DISH Network with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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DISH Network reviews & complaints 1347

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2:06 pm EDT
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DISH Network Dish TV Gift Card

I switched from Directv to Dish responding to a DISH offer for a high dollar gift card and a 3 yr price freeze guarantee. After going through a lot of hoops and submitting my Directv bill DISH finally gave me a message my gift card would be mine after my first bill was paid. So now into several paid DISH bills and no gift card I keep contacting DISH to complain. Today I got as far as online chat with DISH and was told my case would be escallated and I would get an email as to what the resolution would be.

Then the rep told he would activate a premium service for a 30 day trial which I could cancel after the trial period. I told him " STOP DONT ACTIVATE ANYTHING SEND ME MY GIFT CARD". I see a lot of complaints here about DISH not making good on the gift card so I am beginning to believe the card offer was either a scam or since DISH is horrible financial shape simply isn't paying off on the gift card. Horrible company. Too much time and effort chasing the gift card.

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9:23 pm EST
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DISH Network Elderly mother, charged for ppv

My 82 year old mother was charged on Jan 3, 2024 for a PPV wrestling program I am positive that she did not order and she paid because the bill was due and my sister spoke to customer service and it was supposed to be taken care of but when she received her bill yesterday yet another 44.99 charge was on it for WWE Royal rumble, which again, she did NOT watch nor order

Claimed loss: $44.99 & $49.99

Desired outcome: Credit or refund for these charges

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1:53 am EST
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DISH Network - Service

I have been a faithful customer to Dish Network for nearly 8 years. My service was inadvertently interrupted during a period in which there was a billing dispute around April of 2023. The issue was finally resolved and credits were provided in order that I keep the rate for my Welcome Package. My card on file for debuting the monthly payment was compromised...

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8:09 pm EST

DISH Network dishtv "scrambled" channels

Just want to give you some constructive feedback.

We're in a hotel that uses dishtv. We/ve been here from Jan 25 until now, Feb 8.

I'm glad we got a chance to experience it. We will never get dishtv for our home. My biggest complaint is the number of times we have had "scrambled or weak signal" messages. Once the service was out all day.

I also don't like the way show, times, and channels are displayed. The channel number is far to the left, and by the time I have read the name of the show and the time, I can't see the channel.

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Mike Carey
Mesa, US
Feb 08, 2024 2:59 pm EST
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You are comparing a commercial setup to a residential setup. Hotels Dish is not the same as bars or homes. Also, the support for hotels accounts is through third parties, not through Dish.

Lastly, the message you mentioned is a TV specific message, not a Dish message. So, it sounds like the hotel you stayed at decided to save money and purchase inferior equipment across the board.

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2:42 pm EST
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DISH Network Your refurbished remote and lack of customer service.

You sent me a refurbished remote and I put all new batteries in it. It will not connect to the tv or receiver. I asked that you send a tech by to connect all this. You refuse to do so. Im having herniated disc surgery and recovery is 12 weeks. If you cant fix this issue, come and get this crap. I pay $1560 yearly so I can and will replace you.Acct. # isj7hglxxg83dbmjp and I will share with media.

Claimed loss: NO SERVICE IN BEDROOM

Desired outcome: SERVICE

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JAMES STREVEL
, US
Feb 02, 2024 11:51 am EST
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Why dont the remotes sent work with your equipment? We have to operate the t v manually and we have to turn it off manually. Whats the answer to having a happy customer?

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Mike Carey
Mesa, US
Feb 02, 2024 12:41 pm EST
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There is never a guarantee that their equipment will work with third party equipment. The only guarantee is that it will work with theirs or be warrantied to work with theirs. Their remotes work with MOST 3rd party televisions.

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JAMES STREVEL
, US
Feb 02, 2024 11:51 am EST
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EVEN with ALL new batteries, the lites on the remote STILL not work..

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Mike Carey
Mesa, US
Feb 02, 2024 12:39 pm EST
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So you have a defective remote. That’s an easy fix. They will order a new one. Sometimes, stuff happens, even to the most consistent of companies.

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Mike Carey
Mesa, US
Feb 01, 2024 10:15 pm EST
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They don’t send techs for remotes. They also do not send refurbished remotes, as remotes don’t need to ever be sent back.

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9:38 am EST
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DISH Network Boost Inifinite

Identity theft claim/fraud

Received a call Fri, Jan 5 said they were from Comcast Xfinity, said I needed new boxes to continue receiving tv service, just pay shipping handling of $20.

Jan 6 had $216 charge on my credit card

Jan 9 received package via UPS, from Boost Infinite

Jan 10 received call stating wrong package delivered, ups to deliver new label, I'm to return package

Jan 11 received phone call to install/activate phone service from Boost infinite. Told by this person not to give package to UPS, scam, they would send label for return. Told me to file fraud/identify theft claims, notify 4 credit bureaus.

Jan 11 UPS delivered label for return package, I declined based on above instructions.

Jan 11 received call from original person claiming they are real and 2nd person I talked to is scam. They want package back or I'll be charged $3500.

Claimed loss: Thus far, $216 charge on my credit card that I did not authorize.

Desired outcome: Want to return delivery to appropriate address and be done with this. I never ordered phone service nor tv service knowingly. Just want my life to go back to normal before the initial call.

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Update by nadine1125@sbcglobal.net
Jan 12, 2024 9:43 am EST

Have received numerous phone calls from initiator insisting I follow his instructions. I'm tired of this whole ordeal.

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1:31 pm EST
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DISH Network - Billing agreements

A while back I agreed with one of your agents to pay 124.33 a month for our service. Shortly there after you started increasing the rates. I kept paying the 124.33 as agreed. Yesterday my wife told me that there was a message on the screen that you were going to cancel our service. I called and sat on hold for a long time, only to speak with someone in...

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12:01 am EST
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DISH Network - Billing and early termination fee

On Dec 23 2023 I talked to Dish sales person about getting Dish. We agreed on a package and he told me I could try it for 15 days and if I wasn’t happy with it I could cancel without a problem. We were on a recorded line. He did not tell me there would be a termination fee after the 15 days he told me I could try. I called to cancel and was charged $480...

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6:33 pm EST
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DISH Network - $400 gift card

I switched to dish network and was promised a $400 gift card which I never received. I called them and they said I had to pay the first bill which I had already done they then told me I would receive it in the next few days. I never received it and I called back again and they said I had to use it to pay my bill . Isaid OK do that.They did not apply...

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4:15 pm EST
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DISH Network Dish service

Called to cancel service as where my mother is moving to dosent allow dish service. After going around and around with customer srv and there wanting to just move service I was transferred to a supposedly manager. Gave me name as JAMES and id 9YF. James would cancel service but there was a ETF for doing this. Claiming my 90yr old mother had agreed to a contract in Aug. She never knowingly agreed to such and was put in this new contract unwillingly. Let alone she knew she would be moving within 3-4mths.

James was unwillingly going to help us.

Nor would he transfer us to someone who could help and would not provide information to how we could submit a complaint. He said it stops here with him. No one else could help with our request or issues.

I please need the ETF waived. It was never right to add it to this account. When it was unknowingly know was being added.

Desired outcome: ETF CORRECTED

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Mike Carey
Mesa, US
Dec 17, 2023 10:07 pm EST
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Everything you posted was conjecture. That’s not how contracts work.

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8:46 pm EST
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DISH Network Cancel

Hi, Dish Network charged me 265.00 for closing the account which is not in my name! When ask Dish to provide that information about the CC oh we don't that! So I'm out 265.00 now having to get many people looking into all this! I'm disabled having to deal with dishonesty This CC has never been used one time to pay them. So I call and check my balance and money was gone. No notice that the money was being withdrawn. Terrible company and now I see why so many lawsuits. Timothy L Bradley

Claimed loss: 265.00

Desired outcome: Refund

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Mike Carey
Mesa, US
Dec 01, 2023 8:28 pm EST
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It’s not the card that is used for billing that they charge. When you got service, or upgraded, they asked for a card to place on file. This would be stored to cover costs on your account, when you cancel, per the agreement. If you’re saying someone used your card to qualify for their Dish account, you need to file an identity theft afadavit. If you allowed someone to qualify with your card, then that argument is between you and that person.

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3:33 pm EST
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DISH Network Sign up and local networks in our area 89421

There seems to be a disconnect with dish tv cust. Service and when the installer tech arrives. Last time we had a dish tech here the set up sheet did not have what we had agreed to on the paper. So kicked the installer out.

Have direct tv and have had a price increase so looking at dish tv for a sign up but can't seem to get our local stations on paper, reno network and stations. Our zip is 89421 at 350 jaca rd. Had a phone call today with dish customer service and the person would not send me a agreed to sign up program sheet with local stations on it. Asked to send a usps letter or email on our agreement and was told could not do that and stated it would be a done deal if we get a invoice with an agreed to local stations and basic set up for $84.00 for one tv. Can't believe a word the cust. Service dept says. So have to have it in writing!

Desired outcome: Sign up with an agreed to local channels programing

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Mike Carey
Mesa, US
Dec 01, 2023 8:29 pm EST
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The agreement guarantees no channels, and locals are designated by the FCc. They can’t and won’t send you your request for those reasons. You can review the agreement online at their website.

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11:46 am EST
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DISH Network Cancelling channels

A short wile back dish suddenly stop televising the only fox affiliate in the area, meaning any sports on fox are no longer avqailaable. My bill did not go down when you reduced the channels I see, and why havnt there been a replacement? I want to see sports again! I have been without a fox affiliate for almost a year and complained before... Fix it

Claimed loss: NO FOX SPORTS ANYMORE, NO FOX AFFILIATE STATION NOW ON DISH

Desired outcome: ADD BACK FOX AFFILIATE FOR MY AREA 02816

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Mike Carey
Mesa, US
Nov 26, 2023 1:25 pm EST
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Your local Fox affiliate decided you don’t pay enough. Dish has told them you pay too much already. The affiliate took their channel away until an agreement can be made. This all happened because of a rule and law put in place in 1992. Your issue is with Congress and the channel owner.

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9:44 pm EST
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DISH Network The whole system

I have called and calledto no avail.To start with when installed the guy was super nice left cable uncovered, I a 63 year old disabled woman went and buried cable.Second time adding a joey in childrens room, I guess he didnt want to get dirty, didnt pay attension untill he left he riged it put screwin my new paneling an cord is just hunging from tv. I called and they tried to help me fix my on and said if we send some one it will coast me $95 ... Bout to be done with all of this ,

Desired outcome: I want this fixed or gone at no charge to me

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8:49 am EST
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DISH Network Service

X rated movies are showing up under free movies again that are not blocked to children.

On Dish Network, when you go to the on demand section, under free movies there are X rated movies listed. One is Erotic Eats and the other is Erotic Couture. Kids can access these movies without any restrictions even though I have parental blocking on for nudity and adult programs.

Desired outcome: Please stop X rated movies where children can view.

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Mike Carey
Mesa, US
Dec 01, 2023 8:31 pm EST
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You would need to take that up with the MPAA, who sets the ratings and is in charge of monitoring.

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10:56 am EST
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DISH Network Fix and repair roof ,remove collection asap.

You made me wait for your 20 dollar box, and changed me for waiting 70 dollars. I paid 1 dollar and said to come fix my roof you people mis drilled holes in my roof that need to be repaired. And I will pay. I said over and over. You tuned me into collecting. If this is resolved quickly I am going to file a small claims. I’m retired can’t get on the roof. But have plenty of time to get justice..

Hope to resolve this matter soon. Thank you Norm Brewer

Desired outcome: Fix roof , remove from collection

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Mike Carey
Mesa, US
Nov 13, 2023 10:30 pm EST
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You’re going to be really disappointed, but you’re not on the winning side of that. There are many different reasons why, but let’s just say they are well protected and insulated.

As far as the collection goes, they are also in the right, there as well. You may feel wronged and not like the answer, but unfortunately for you, will remain true.

If you really want to catch up to speed on the arguments here, you should go to the Dish website, followed by /legal and read through all the documentation.

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1:50 pm EST
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DISH Network - Discontinuing service and hit with hidden "contract" fees

We had been with Dish network for over 15 years...8 years here in Oregon, 6 in New Jersey. The biggest complaint is the discontinuation of channels that were part of the original packaging when we signed up...namely Fox Sports. 60% of our viewing is sports and when we were told in Feb of 2023 we would not be getting the Super Bowl, we had it! We called and...

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DISH Network refund that was not received.

On 9\15 a payment was taken out of my account then three days later another payment was taken out. I called them and told me they would refund it, but it will take up to 17 days to receive it. Well, here it is 11\07 and still no refund I have talked to them and told me it was processed on 9\18. That's all the info that they have and for me to talk to my bank. They told me to wait 17 days for refund.

Desired outcome: Would like the refund

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8:50 am EDT
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DISH Network Charged for Pay Per view that was not ordered or watched..

Dish charged for Pay per view for a fight that neither my husband or I ordered or watch and refused to credit us 53 dollars in October of 2023.

They were extremely unprofessional on the phone and refused to put us thru to a manager.

We have been a customer for 25+ years and have never had issues but the customer service is unacceptable especially for a customer with this history with Dish.

Claimed loss: 53 dollars

Desired outcome: Credit the 53 for a service we did not use or request.

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7:47 am EDT
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DISH Network - Fraud employee Tanya Guerin in Englewood

Employee Tanya Guerin Business Operations Analyst II - Billing and Credit DISH Network in Englewood CO Jul 2023 - Present 5 months is fraud along with tax evasion semi truck crashes for insurance claim money & spouse Kendrick Brame NagraStar Graphic - fired Senior Analyst NagraStar Jan 2017 - Feb 2023 6 years 2 months Englewood, CO • Negotiated...

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DISH Network Customer Reviews Overview

DISH Network is a popular satellite TV provider in the United States, offering a wide range of channels and packages to suit different needs and budgets. Our review of DISH Network found that the company has a lot of positive points that make it a great choice for many consumers.

One of the biggest advantages of DISH Network is its extensive channel lineup, which includes over 290 channels in its top-tier package. This means that customers can enjoy a wide variety of programming, including sports, movies, news, and more. Additionally, DISH Network offers a range of customizable packages, so customers can choose the channels they want and avoid paying for those they don't.

Another positive aspect of DISH Network is its advanced DVR technology, which allows customers to record and store their favorite shows and movies for later viewing. The company's Hopper 3 DVR is particularly impressive, offering 16 tuners and the ability to record up to 500 hours of HD programming.

In terms of customer service, DISH Network has received high marks from many consumers. The company offers 24/7 support via phone, chat, and email, and its representatives are generally knowledgeable and helpful. Additionally, DISH Network has a user-friendly website and mobile app that make it easy for customers to manage their accounts and access programming on the go.

Overall, our review of DISH Network found that the company is a solid choice for consumers looking for a wide range of channels, customizable packages, and advanced DVR technology. With its strong customer service and user-friendly interface, DISH Network is a great option for anyone looking to upgrade their TV viewing experience.

DISH Network In-depth Review

Pricing and Packages: DISH Network offers a variety of pricing and package options to suit different budgets and preferences. Their packages are competitively priced and provide a good value for the number of channels and features included.

Channel Selection: DISH Network offers a wide range of channels, including popular networks and specialty channels. They have options for sports fans, movie lovers, and those interested in international programming. The channel selection is diverse and caters to various interests.

Equipment and Technology: DISH Network provides high-quality equipment and technology. Their receivers are user-friendly and offer advanced features like DVR capabilities and on-demand content. The equipment is reliable and easy to set up.

Customer Service: DISH Network has a strong customer service team that is responsive and helpful. They are available 24/7 to assist with any issues or questions. The representatives are knowledgeable and strive to provide excellent service to their customers.

Installation Process: The installation process with DISH Network is smooth and efficient. Their technicians are professional and experienced, ensuring that the equipment is installed correctly and the signal strength is optimal. The installation team is punctual and respectful of the customer's property.

Reliability and Signal Strength: DISH Network offers reliable service with strong signal strength. Customers rarely experience interruptions or signal loss, even during inclement weather. The signal strength is consistent, providing a seamless viewing experience.

Additional Features and Services: DISH Network offers a range of additional features and services to enhance the user experience. This includes features like remote access, parental controls, and access to streaming apps. They also offer premium channels and pay-per-view options for additional entertainment choices.

Contract and Cancellation Policies: DISH Network has flexible contract options and transparent cancellation policies. They offer both contract and no-contract options, allowing customers to choose what works best for them. If a customer needs to cancel their service, DISH Network provides clear guidelines and does not impose excessive fees.

User Experience and Interface: DISH Network provides a user-friendly experience with an intuitive interface. The menu layout is easy to navigate, and the remote control is simple to use. The interface is visually appealing and makes it easy to find and access desired content.

Overall Satisfaction and Recommendation: Overall, DISH Network provides a satisfying experience for customers. With competitive pricing, a wide range of channels, reliable service, and excellent customer support, they are a recommended choice for those looking for a quality TV provider.

How to file a complaint about DISH Network?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.

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