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Papa Johns Complaints & Reviews

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Papa Johns - late delivery

Posted: 2014-06-05 by    saffire43
Complaint Rating:  0 % with 0 votes
I made on order for delivery this morning on the Internet for the pizza to be delivered at 5:15 pm and it did not show up until 5:45 pm then when he showed up he was rude and when he left he harshly told my cat to get out of his way. Then I called Papa johns in Lexington Vi where it came from and told them they were also rude. The guy that answered the phone his name was Mike and the delivery guy all I know is his license plate number was WEBTEK. I think I should receive a free pizza for the aggravation...

Papa Johns - Texas, Irving - VIolent drivers

Posted: 2012-11-18 by    Mommamaria
Complaint Rating:  0 % with 0 votes
I have come home many times during the past two years to have one of Papa Johns VIOLENT drivers on my rear bumper for miles!! They drive with their headlights off in the dark, rain, fog, and winter. They speed through flashing school zones. They speed past stopped school buses with thier red lights flashing. They drive ON your rear bumper! The jerk in and out of lanes, between vehicles.

And I have reported this several times to corporate, and they dont give a damn! They just keep hiring more and more violent drivers!

DONT do business with them! Keep your kids and yourself...

Papa Johns - California, Menifee - Product Quality and Service

Posted: 2012-05-02 by    urcustomer
Complaint Rating:  0 % with 0 votes
I use to love Papa Johns Pizza, but the last two times I ordered a pizza and apple pie for delivery- I was
extremely disappointed. Two hours after the first order was made, I phoned them about my order and
they said it was mistakenly on the pick-up list. So, another 45 minutes later, they delivered the two-
topping pizza minus one of the toppings, and an apple pie with no apple. I thought it
was just a crazy busy night- a fluke, so I made another order for delivery a week later. This time, the
pizza didn't taste right, and the apple pie (with diced apples)...

Papa Johns - Kentucky, Louisville - Misleading Promotion

Posted: 2012-02-22 by    Anonymous2013
Complaint Rating:  100 % with 1 votes
I want to express how disappointed I am with the Super Bowl free pizza promotion because on the top right of the email said ''Watch the game and watch your email on Monday morning for results and directions on how to REDEEM!' which misled me into believing that I'll receive the email with directions on how to redeem for being a subscriber to the Papa John's email list. Since I didn't get the email, I did some research and finally learned that I also had to enroll in Papa Rewards which turned out not to be the same as my Papa John's registered account online......

Papa Johns - Didn’t Plan For Super Bowl

Posted: 2011-08-30 by    ratuk1
Complaint Rating:  0 % with 0 votes
I called in an order for Papa Johns on Feb. 6th, 2011 around 5 pm and they said it would be ready around 6 pm. That was fine but when I got to the store it was at least 50 people waiting in line. I waited over an hour. I know this was the day of the Super Bowl but they should have accommodated for this. There were people who had e-mailed their orders in at 1 pm that day and were still waiting when I left. The store I am referring to is Papa Johns on Timberlake Road in Lynchburg VA. My first thought was to go to Pizza Hut but then I thought I would try Papa Johns. This made me not want to order from...

Papa Johns - Rude Telephone Operator

Posted: 2011-08-05 by    kn799
Complaint Rating:  100 % with 1 votes
I just tried to order a pizza from the Salem, Ohio store on E.State street at approximatley 8:30 P.M. on Monday June 20, 2011. First of all I was put on hold and I finally hung up and called back to be put on hold again! The lady finally answered the phone and she knew nothing about the specials I asked her about…The 1st. special I asked her about was the 3 topping large pizza for $7.99 she said that they only had a 1 topping Medium pizza for $5.99. While on hold they advertise any large pizza for $11.99. She said it would be $15.99.

Maybe she should listen to the commerical...

Papa Johns - Texas, Longview - Bad work ethics

Posted: 2011-07-04 by    Blimg
Complaint Rating:  0 % with 0 votes
I have worked at this company for a while now. I have seen delivery drivers get paid minimum wage from clock in to clock out, to minimum wage inside the store and 4 dollars an hour on the road. The full delivery fee does not go to the driver. If gas is 4 a gallon, the driver gets 1.20 out of a 2.25 delivery fee charged to the customer. At the end of the shift the manager multiplies 3.25 times the drivers road hours to calculate what tips the driver should claim on taxes. This way the company does not have to pay the minimum wage make up. On my side of town the driver doesn't make good tips,...

Papa Johns - Ohio - rude GMs

Posted: 2011-05-30 by    abcdefghijklmnopq
Complaint Rating:  0 % with 0 votes
Papa johns in Defiance Ohio
I worked in the defiance store I would not recumend that even my worst enemy work there the people there either try to get you in bed or treat you like shit. they blam all nonfamily members like there nothing an that they never do anything right even when we do it the same way they do even step by step an we still do nothing right in there eyes we the none family get told that will be fired if we don't cover for the family members, then even if we are sick an runing a fever over 100.01 we still have to come in an work but family members can go home when there...

Papa Johns - Kansas, Overland Park - Promise Time for Pizza way off

Posted: 2011-05-22 by    MPAT
Complaint Rating:  0 % with 1 votes
We had called the store for the pizza's for carry out. A female representative mentions 20 to 25 minutes. I go over to pick up the pizzas about 30 minutes after i called. A female cashier asks for my telephone # and asks for the money for the pizza's. I mention to her I would like to see the pizza's. She replies they are not even made up and requests me pay for them while i wait. I mention to her no i would like to see the pizzas and then i will pay for them. So I am waiting for a while and then the time gets too long so i leave. It's amazing that they did this. I call the store...

Papa Johns - California, Menifee - That not a pizza

Posted: 2011-05-13 by    crazy dan
Complaint Rating:  100 % with 2 votes
Order the last pizza from this place. i asked for Sauage and onion LG. and the onion was so
thinley sliced and the sause tasted just like tomato sause. The crust was Not crispy. it must of sat for sometime. Ive been to NY upper crust and that what you call a Pizza. Papa Johns is worse than Dominos Pizza! Will someone sue them for false advertisment! I spent mine on this crappy pizza....

Papa Johns - New Jersey, Fair Lawn - horrible customer service

Posted: 2011-05-11 by    somechick1996
Complaint Rating:  0 % with 1 votes
I live only about 10 minutes away from this papa johns so thats why I always used to order from them that is until I realized the people working there are complete idiots. the first time I ordered from them I gave them my address in Paterson NJ and they said ok no problem give it 45 minutes after an hour and a half I got a call from the driver asking donde estan tu casa (he didnt speak a word of english) i gave the phone to my mom and she gave him the address and cross streets he said those streets dont exist we finally figured out he was in Hawthorn not Paterson how do you possibly confuse the...

Papa Johns - Virginia, Herndon - Rude staff

Posted: 2011-03-14 by    Mimaof3
Complaint Rating:  100 % with 1 votes
I had to go there on a very rainy night Thursday, March 10. First, I called an order in and the girl who answered the phone so fast, I couldn't understand what she said. When I asked who I was calling, she said, "Hello, Papa Johns" then started laughing. I asked if I could place a carry out and she said, rudely, "WHAT?????" I asked again, she took the order, did NOT repeat it and nearly hung up on me.

When I arrived, no other customers were there. The employees looked like maybe they were family. A friendly young man greeted me, took my name and told the young girl to retrieve...

Papa Johns - Oklahoma, Norman - Dissatisfied Customer/Ripped Off

Posted:    kitty0093
Complaint Rating:  50 % with 2 votes
I phoned in an order for an XL, 2 topping Pizza for 11.77 plus tax-the man on the phone-(Eric M.)-per the receipt.
said"he thought that another customer was lying "even though I had just read the coupon and told him that it was from a current phone book, that was just received! I stated it sounded cheap ; the phone operator agreed however, it was in the current phone book and did not expire until 12/2011.
He said he would sell the pizza due to a special for $12.00 plus change. I said "ok"-I got a 2 liter soda along with the pizza-the total was $15.31-hence the problem- I gave my son...

Papa Johns - South Carolina, Columbia - Pizza delivered to wrong address

Posted:    Kerrin Ravenell
Complaint Rating:  0 % with 1 votes
Everytime I order a pizza from Papa Johns my order some how get's messed up. The 1st time I placed an order my pizza took 1hour and 20 minutes and the pizza was burnt and cold. Then when I called to tell the lady she said it would take another hour and 45mins before they could send me another pizza. Then to make matters worst she was suppose to put a credit in the computer and she didn't. Then I tried to place another order on a seperate occasion and this incident was worst than the first. I order 2med pizzas, an order of hot wings, and coke. I had to call like three times to see where...

Papa Johns - They used to have rice crispy treats and now they are gone

Posted:    Gonaman
Complaint Rating:  0 % with 0 votes
Papa Johns makes good pizza but after you eat it it gives you a stomach ache. They used to have rice crispy treats and now they are gone....

Papa Johns - Missouri, Washington - wouldnt take order

Posted:    pruteanu
Complaint Rating:  0 % with 0 votes
Called at 9:45pm Manger Matt would not take my order said they were closed. They close time is 10:30pm. I called 2weeks ago about what time there really closed and the employee said its suppose to be 10:30 but it depend on the manger and what time he wants to close if not busy enough. This is CRAP and if u say ur open til a certein time they company should follow this rule. U are gonna lose a lot of business from this. ur competters have a set time and follow it WHY DONT U?...

Papa Johns - Maryland, Greenbelt - Pissed off

Posted:    dndadda
Complaint Rating:  0 % with 0 votes
my made a order online everything when good except are breadsticks were plain not garlic so thats when we called are local Papa Johns and ask to change to order we will pay the diffrences the guy on the phone was being soooooo rude catching a attitude and hanging up the phone on us while this is going on the deliever guy comes along we pay for the pizza and told him we didnt want the breadstick that he should take it back he told us that we should call the manager to see what he says mind you the guy over the phone was not the manager he was a team member so my girlfriend call back up there and...

Papa Johns - Maryland, Temple Hills - DELIVERY DRIVER AND KINDA STALKED...KINDA

Posted:    lilbits4eva
Complaint Rating:  0 % with 0 votes
I ordered pizza two-three days ago during the day online and I paid $10 by papa card and the rest I was to pay in cash. The guy didn't have to call me, he came straight to my door and he confirmed how much I had to pay and I gave him that exact change he said I was to pay. Now the two days later (which was last night) I ordered again and my order was about $20.

I pay half of that with my papa card and I was to pay the rest in cash as I did the other order three days ago. just to clarify This person who is delivering my order this time is a different person. He calls...

Papa Johns - Not very customer friendly

Posted:    George
Complaint Rating:  0 % with 0 votes
I called in to order a pizza, some bread sticks and a 2 Liter Coke and asked if carry out was still open. It wasn't and my mom was already there and waiting. So I simply asked them if they could "deliver" the pizza to my mom who would pay them a gracious tip. But as soon as I started to ask, he immediately cut me off, saying that they can not deliver to cars due to a safety risk. Except he said it with such bitterness that . I was going to ask for delivery to my house, but the jackass manager hung up on me....

Papa Johns - New York, Brooklyn - Customer service

Posted:    Julie
Complaint Rating:  0 % with 1 votes
I just tried for the last 15minutes to order a pizza. I looked on line for a store that sold pizza after 12:30am. From what I read on the website Papa Johns delivers 24 hours. I called the number and the phone was answered and when I told them I wanted a pizza I was hung up on three times. I called the 4th time and was told that delivery was closed. So I called another number at 12:55am and from the website I was told that it closed at 1am. The phone was answered and delivery was over. I told the gentleman, who was not acting like one, that they close at 1am, and he still would not take my order....

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