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Aspen Dental Complaints & Reviews

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Aspen Dental - Michigan, Walker - They don't care about that much about the patient

Posted: 2012-09-20 by    Debkaykz
Complaint Rating:  100 % with 2 votes
This is the second time I have had work done on my teeth and ended up with worse problems. The first time I went the dentist put a crown on and I ended up with an infection in my gum around the crown. Foolishly I went back a week ago for some fillings. Two days later one fell out and the other has caused such a severe infection the pain is awful. I called them about the problem and was told I can't get in for over two weeks. I mainly wanted them to fix the one filling that came out. Shows how much they care about helping the patient. I went to another dentist because of the pain and was told...
Complaint comments Comments Complaint country United States, Michigan, Walker Complaint category Dental Services

Aspen Dental - This place is horrible.

Posted: 2012-08-14 by    AdamWitner
Complaint Rating:  100 % with 6 votes
This place is horrible. The way they treat people is absolutely abominable and unacceptable. They do not know how to deal with customers and instead of providing a good customer experience they choose to be disrespectful, rude and antagonistic. They hire riff Raff off of the street to handle their front end office. An absolute joke! I say stay away and take your business elsewhere - there are lots of other places you can go to receive dental care. Why pay money and be treated very poorly?...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - New Hampshire, Concord - So interested in signing me up for cleaning missed that I need Biopsy

Posted: 2012-08-05 by    Alavon
Complaint Rating:  100 % with 1 votes
The people of Aspen Dental were more interested in signing me up for a teeth cleaning that they complete missed the fact that I needed a Biopsy. In my eyes this would have turned in to a bigger problem then having clean teeth....
Complaint comments Comments Complaint country United States, New Hampshire, Concord Complaint category Dental Services

Aspen Dental - Aspen Dental is THE worst dental provider I’ve ever had the dishonor of visiting

Posted: 2012-07-26 by    Maixe
Complaint Rating:  100 % with 6 votes
Aspen Dental is THE worst dental provider I’ve ever had the dishonor of visiting. Their fast food philosophy of passing you from one rude technician to another is offensive and their “high pressure” sales technique is belittling. The dentist was arrogant, didn’t listen to what i had to say and very unprofessional. After making me wait for an hour listening to the receptionists discuss American Idol they finally called me into be seen. No one knew my name and the technicians rushed me through as if i were bothering them.

After a brief peek in my mouth that was...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Tennessee, Cookeville - How my son was treated

Posted: 2012-07-14 by    Les Brown
Complaint Rating:  0 % with 1 votes
My son was treated poorly by the manager that was trying to help us with the cost for his dental work. She had no personality at all, and her dress code was not accetable for her position (her breast was at least half exposed in the top she was wearing. I was so disappointed in our experience at Aspen. Their prices were higher than any place I have looked since I am back home on my computer....
Complaint comments Comments Complaint country United States, Tennessee, Cookeville Complaint category Dental Services

Aspen Dental - New York, Dunkirk - Misrepresentation of product, attempt to charge for surgical procedure not performed

Posted: 2012-07-05 by    Carol Luce
Complaint Rating:  100 % with 4 votes
I was told by two different office managers (One was a trainee.) what dentures I was paying for. When I lost my bottom plate because I couldn't leave it in to eat, I found out I did not receive the denture I had been told I was paying for. They also tried to charge me for a frenectomy that they did not do. Fortunately I recognized this procedure on the itemized statement and questioned it.
They hemmed and hawed and postponed removing the charge until after they had submitted it to the insurance company. (The insurance co. didn't pay for it anyway.) By way of explanation they told...
Complaint comments Comments Complaint country United States, New York, Dunkirk Complaint category Dental Services

Aspen Dental - New Hampshire, Concord - dental services

Posted: 2012-06-28 by    bad dental care
Complaint Rating:  100 % with 1 votes
I started with Aspen Dental for dental care for my 2 children, my husband and myself, over two years ago, because I had a discount card for dental care. I just have signed up for dental insurance from my work place and informed Aspen of my new insurance. My family has always gone to the dentist for dental care twice a year, but Apen always wanted to do more x rays than needed. After the new insurance started for our next appointment in April of 2012, I WAS INFORMED THAT THEY HAD JUST TAKEN X RAYS OF MY CHILDREN'S TEETH WITHOUT MY PERMISSION, while I was in the chair having my teeth cleaned....
Complaint comments Comments Complaint country United States, New Hampshire, Concord Complaint category Dental Services

Aspen Dental - New York, Hamburg - Service issue

Posted: 2012-06-21 by    tl76
Complaint Rating:  100 % with 4 votes
I was seen at Aspen dental and was told by Dr. Yumang that I would need an apico ectomy done. I was then sent to the office manager Andrew Robinson who tells me that I don't qualify for the payment plan so I'd have to come up with $1, 321 up front. I then got a new insurance called United Healthcare which, Dr. Pethan Tin, the oral surgeon, at Aspen Dental just so happened to be the main provider. The receptionist gave me an issue about being seen even though they were in my plan. I finally got an appointment set up with Dr. Pethan Tin the oral surgeon. He didn't even bother looking...
Complaint comments Comments Complaint country United States, New York, Hamburg Complaint category Dental Services

Aspen Dental - Arizona, Mesa - incompetence

Posted: 2012-06-21 by    dan wenzel
Complaint Rating:  100 % with 7 votes
A while back I went to Aspen dental to have 3 or 4 teeth pulled, and have partial plates made. I was told at the outside it would take 6 months. The teeth were pulled and thats where all the problems started. I told the dentist I could"nt take tylenol, he gave me oxycodone with 500mgs of tylenol, so no pain meds. The customer service is the worst, I was told several times I would be called back in a couple days, once was 10 days, once was 2 or 3 weeks, once was almost 4 months to the day. Of course these all came with excuses about computer problems and other stories. long story short after...
Complaint comments Comments Complaint country United States, Arizona, Mesa Complaint category Dental Services

Aspen Dental - Massachusetts, Haverhill - cannot extract tooth must make another appt.

Posted: 2012-05-31 by    Jason Gaudette
Complaint Rating:  100 % with 1 votes
so i called aspen dental (which i am a patient at) told them i broke a tooth and wanted it extracted... They said ok and scheduled me... So i show up for my appt. they take an x-ray of the tooth.. Next thing the dentist comes in and says yup it needs to be pulled but we cannot do it today, you have to make another appt.. SERIOUSLY ANOTHER APPT. I think it is just there way of getting more money out of us... this is total BS...
Complaint comments Comments Complaint country United States, Massachusetts, Haverhill Complaint category Dental Services

Aspen Dental - Extra charge for unnecessary procedure

Posted: 2012-05-31 by    A11111
Complaint Rating:  67 % with 6 votes
Buyer beware! I made a reservation for a cleaning and was quoted $57. I told them wait a minute under my plan the cost is $29. I asked for the four digit code to verify with my Carrington 500 carrier.She read me two sets of four digit numbers. I asked how come you're giving me two procedure numbers? She mumbled it's cleaning and mumble mumble. I asked several times what was that last part you said? She finally admitted it was for fluoride! I told her excuse me I only wanted a cleaning. She gave me her song and dance for a spit and rinse! Very sneaky! Know beforehand what you're getting...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Tennessee, Chattanooga - dentures

Posted: 2012-05-24 by    jeff lewis
Complaint Rating:  100 % with 11 votes
i needed new dentures so i found aspen dental in yellow pages.i met with them after making an apointment.the lady in the office showed several prices each with different features and warranties.i paid cash for a full set of dentures.they ask for my old teeth to make new inpressions.i don't no why.iwent back two weeks later yo pick up my new teeth.the teeth didn't fit.the so called dentist tried to make them fiti was ask to wear them for two or three weeks.i've been done this way several times.i paid 1600 hundred dollars for these teeth with a 3 year warranty .i'm not happy at...
Complaint comments Comments Complaint country United States, Tennessee, Chattanooga Complaint category Dental Services

Aspen Dental - Washington, Vancouver - Almost being Choked to death, and impressions of denture done wrong, and nasty attitude of employee's

Posted: 2012-05-23 by    Dixie Baldwin
Complaint Rating:  0 % with 0 votes
The Aspen Dental in Vancouver, was very horrible. Here I came there in good faith, to have new denture's made, and they were very bad and I had a seriously alarming experience.
They almost choked me to death with the impression mixture from the upper impressions and the 2 young females, attitude, body language, and tone of voice's were very nasty mean, as well as a oh, well type attitude!
Here I am paying over $900.00 for new denture's to be treated like this???
The female taking my upper impressions was pushing so hard on the front of the mold that it popped...
Complaint comments Comments Complaint country United States, Washington, Vancouver Complaint category Dental Services

Aspen Dental - Aspen Dental and the botched tooth extraction

Posted: 2012-05-21 by    Naxier
Complaint Rating:  33 % with 3 votes
I needed a tooth extraction– went to Aspen dental and got an appointment for the following week after X-rays showed that a molar needed to be pulled. On the day of the extraction, which should have been my first clue, she asked which tooth needed pulling— then after a ‘cold’ test she concurred it was the one I was pointing towards. As she began her work, jacking my jaw all over the place, it was evident through her conversation with the first-time assistant that she was having aa great deal of difficulty.

She then stopped, told me we were going to ‘take...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Screwed over by Aspen Dental scam visit

Posted: 2012-05-16 by    Tilmuke
Complaint Rating:  80 % with 10 votes
We told aspen dental that we were on a time constraint because we were going out of the country in 2 months. They said no problem. However, after 2 visits to do a ‘workup’. After a very long conference to set up ‘credit’, He (the expediter) freely told us that most people don’t pay on time so they basically get a kickback on the interest charge. Husband was scheduled for impressions but when he got there they told him they didn’t have time to finish the work: that he should contact a dentist in NY before we left the USA! They said he should still use the ‘credit...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - failure to send out medical records

Posted: 2012-05-09 by    S. Cook
Complaint Rating:  100 % with 3 votes
I used Aspen Dental in 2008 and have since found a new dentist in my local area. When I called them to get my x rays and records sent to my new dentist, I was told that I couldn't send a letter requesting the records, it had to come from the new dentist. So I drove to the office and filled out the form and wrote that I would drive down and pick them up because of the short time before my appointment. I drove and hour one way to pick up my x rays. I went to my appointment the next day, only to be told that the x rays were not mine. My dentist called and they promised they would send the x rays...
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Charged for service not completed

Posted: 2012-05-03 by    LH64
Complaint Rating:  80 % with 5 votes
Aspen dental started a crown but never submitted the xrays to insurance co for payment then was not covered for procedure a year later....
Complaint comments Comments Complaint country United States Complaint category Dental Services

Aspen Dental - Maine, Topsham - Poor Business Practices

Posted: 2012-04-30 by    Bill62
Complaint Rating:  91 % with 11 votes
I went to the Topsham, Maine office for service. We agreed on and started a program. The plan was to pull all of my teeth except for five on the bottom and make a full upper and partial lower. When we started the program, the dentist told me how happy I was going to be and that these teeth were going to fit so well that I wouldn't even need to think about using adhesives. After the initial temporary dentures, I wasn't going to need adhesive at all. Shortly after I got the permanent ones I was told that I might have to use "a little bit of adhesive" occasionally. I was told shortly...
Complaint comments Comments Complaint country United States, Maine, Topsham Complaint category Dental Services

Aspen Dental - Tennessee, Bristol - Rip off

Posted: 2012-04-28 by    Heather Davis
Complaint Rating:  60 % with 5 votes
I went into Aspen dental mistake number 1. I got or was supposed to get my wisdom teeth removed . I find out today from another dentist that the Aspen idiot left half my wisdom teeth in on both sides on top. After paying over 6, 000.00 they want more money to fix the problem . Are they stupid or what? I had an emergency dental issue after hours I was not called back. These people are crooks stay away from them .

Now after all the worthless crap I have to pay another surgeon to finish my teeth and do it the correct way.Dr Carle is a joke rude making smart ass comments all the time...
Complaint comments Comments Complaint country United States, Tennessee, Bristol Complaint category Dental Services

Aspen Dental - Worst experience of my life

Posted: 2012-04-26 by    Vulgare
Complaint Rating:  100 % with 1 votes
I went to Aspen for a chipped tooth. They were first on the list of providers in the area, so I figured “Why not?” Little did I know that I was about to have the worst dental experience of my life. Everything started out o.k. I was scheduled for a free exam being a first time customer. I went in and got my x rays done. Next step was to see the dentist for a treatment plan. I went in for a chipped tooth mind you. The doctor recommends that because my tooth has chipped multiple times that I would need a crown put on my very front tooth(a $1000 procedure as opposed to $200 for filling a...
Complaint comments Comments Complaint country United States Complaint category Dental Services

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