Aspen Dental
Reviews and Complaints

On Monday, August 15th, I booked a cleaning online for my daughter and myself for Monday, August 22nd. I was super excited to get such a quick appt. I received an email confirmation of the time of our cleaning. I even called the next day to confirm that my online appts were good to go for our cleanings. I was told yes and that an office manager will call us with specific instructions. That never happened. We filled out the "new patient forms" and brought them with us on the day of our appt. We arrive 15-20 mins early (per their request). We checked in and they brought us back for x-rays. After x-rays, we were brought into exam rooms where we were told the hygienist would be with us shortly. After 20 mins, we were examined and told we both had a severe case of gingivitis and that we would need a "deep irrigation" cleaning, special rinses and pastes to get rid of it. Not surprising with my daughter who has had previous issues, but totally surprising for me since I have always had great teeth and gums. Then the dentist comes in to tell me that she recommends I get a bridge and that a wisdom tooth probably needs to come out. Yep, I say that the wisdom tooth has been coming in for over 3 years and hasn't really bothered me. Neither has the missing tooth (it has been 14 years since it was pulled). She says ok, but will refer me to an oral surgeon if I change my mind. I told her thanks! We are then left to wait for another 20 mins or so. Finally, they bring us into a room to discuss how we are going to pay for our treatment plans. I asked what she meant and that we are here for a cleaning and that any other treatments we can discuss at a later time. She states that is not how they do it here and proceeds to tell me that my daughter's treatment plan will be $700+ and I would need $1500+ to get my full treatment done. Wait...What?!? When I asked to see a breakdown, I saw electric toothbrushes, mouthwash treatments, special toothpaste, bridge/crown, and special "irrigation cleaning" for both of us. All of which ARE NOT COVERED UNDER INSURANCE. I said I do not want any of that other stuff. Get my daughter her "special irrigation cleaning" and wash/rinse which I will pay out of pocket for, and I want a regular free cleaning for myself. So, she proceeds to set up the appt with my daughter. It is obviously now that neither of us are getting our teeth cleaned today - which is so frustrating when you take off work and drive 20 miles. She then printed out my "treatment plan" and handed it to me. I said what about scheduling my cleaning? She said well that is the treatment plan, so let us know when you are ready to begin it. I tried to call their office today to schedule a regular cleaning - that I am entitled to with my insurance every 6 months. I was immediately transferred to the office manager. When I stated I wanted to set up my free cleaning, I was again told they will not do a simple cleaning because they think I need the irrigation and all the other items. I do not want their "special cleaning". They already filed a claim with my dental insurance and did NOT do the cleaning, so now I will have to wait until after the first of the year to be able to go get another check up (and a cleaning) with a new dentist.

Aspen Dental pushes an all or nothing plan. They claim to have the deepest discounts for insured individuals, but that doesn't matter when they won't do the basics that the insurance covers. This is a very shady business practice. STAY CLEAR!

I originally went to Aspen dental cortland ny...April 6 2023 I had 4 front teeth and 3 front bottom teeth,1 bottom right molar extracted. I was given temp. Partials that NEVER fit.. I was billed for 10 extractions...not 8 there were 2 upper right molars that hurt,had cavities and should have been pulled from the beginning yet the dentist never did...I don't know why...

The way the temp.partials were designed were never going to hold in my front part of my mouth...I kept being told by cortland that they would get a dentist soon...repeatedly...that they couldn't fix my partials til they had a dentist...just hang in there! In July I was then directed to go to ithaca aspen dental...I did...in. the meantime I was overbilled by cortland for $347... the regional manager...2 weeks later contacted me, tried to straighten out the bill...except for $25 and couldn't give me an answer as to why this was remaining on the bill..ithaca aspen met with me and said they agreed the partials made by cortland were never going to work out and agreed to make a different set of partials but want to extract 3 molars 2 upper left that should have been done in april..and 1 upper right...they charge double the amount per molar than cortland!,I have no pain or problem with the upper right molar and don't want that 1 extracted...Jason from ithaca called me today and said the lab tech already made my temp partials with the 3 molar extractions in mind...and would Not make any changes ..therefore being coerced to get all 3 extractions OR I can't get my partials.

I've already been 4 months with No front teeth! Yet aspen dental has not shown that they care about that, that the customer doesn't matter...you do what they say...period!by the way Jason in ithaca is rude ! I'm paying over 3k for financing for extractions and no closer to getting any teeth...temp partials or otherwise!

At the time of this appoinment a a crown was placed on the tooth in question. In 2020 this crown came off. I was never able to locate the crown . No idea where it ended up. I have zero confidence with returning. At the time I was uninsured and signed up for care credit. Based on their reccomendations I needed extensive work. GUM TREATMENTS, ROOT CANALS, ETC. I have numerous receipts and ridiculous sheets of papers with amounts and treatments that were never done. I ended up being sent to a creditor for financing (4,000) with Care Credit. Meanwhile the only thing they ever did was the root canal and crown thats missing! I am here today filing this complaint because I received a text from some sort of debt collector for 800.00 from Delta Dental. What could I owe outside of whay I currently pay to the creditor.Currently paying a different company for the amount financed. It was all added to that same bill?

We purchased a partial from Aspen Dental for my husband in July of 2021 in Minnesota. The front tooth was never secure from the time he first got the partial. We spend the winter in Florida so the first we were able to see the dentist again was in June 2022. They repaired it but it was loose again and went back in July 2022. At that time, the dentist said that if it continued to be loose, he would have to sent it into the lab for repair. There was never any mention of it costing us anything at that time.

My husband got it back and in less than a month the tooth was loose again so we went in. At that time, they recommended that we spend $1900 for a brand new partial or they could send the existing partial into the lab for $331.

We feel that since the partial was never correct from the beginning, they should repair it at no cost or replace it.

In April 2020 I was fitted with top and bottom dentures. I received my permanent set on 6/9/20. I went back many times for adjustments. They never fit right from the beginning. I kept going back the people were very nice and tried to help me. I told them they still don’t fit right. So finally I gave up. Every time I eat I have to put more and more adhesive on them. I know people with bottom dentures that have no trouble. I really don’t want to hear well it’s been 2 years. I’ve been dealing with this for 2 years. I took a loan out for these dentures. They hurt they are uncomfortable and as soon as I get home I have to take them out. This is really a nightmare. I go out for supper with a tube of fixodent. I have to excuse myself to fix them. Like I said before I have friends with bottom dentures that don’t have any problems. I am very disappointed and hope you will help me. Thank you Judith Morin

Went to Aspen Dental in Midland Michigan to have a front tooth replaced on my upper Plate. Three weeks later it fell out as I was watching TV. Went back to have it glued back in and was informed it would cost $105.00 to glue it back in. Dentist stated they do not guarantee on plates they have not made. This was not information supplied to me before I was charged $196.20. We will pay for the tooth. We should be refunded the $105.00 for glue. They do not backup their work.

I have been dealing with the worst service ever! I had my teeth pulled in March I received dentures that were way to big, they would break all the time and they would not listen to me when i said I needed help! When they finally gave me new ones they were horrible to the point I could not leave the office in them! Then I was removed from one office and sent to an office 45 mins from my house because enough was enough! I had some surgery they had already charged my insurance and that was July 19th! I have made three different appointment since then that they have canceled on me! I have had to miss work more times than I can count since march and now they canceled my new appointment and when I called i was told "you just want to see the doctor" I at that point said "no i just had surgery you would think he wants to see me" mind you the new teeth I have do not fit and they re hurting my real teeth! I at this point just want my money back! I can go somewhere else and deal with less stress!

In February of 2022 went to get assessment of teeth. Was told 15 surfaces needed to be filled and a root canal. Told them I can’t afford this work on a yearly basis and asked for dentures. They told me this type of work was normal at my age even with perfect oral hygiene practices. Got the work done and within 24 hours fillings were falling out. They told me it was due to “difficult surfaces to fill in the first place”. This caused excruciating pain. I got the root canal done and waited for a crown to see if the root canals alone would fix my problem like they said it would. It didn’t. I couldn’t have anything in my mouth including my tongue without extreme pain. They finally agreed to dentures after trying to sell me implants. They made faulty temporaries and refused to fix them until I threatened legal action. The denturist found the issue and said they wouldn’t work regardless of “fixes” and made a second pair that fit properly minus one side being off in the bite. The dentist and the denturist keep telling me dentures are not a solution, only implants will function and be made properly (or to my satisfaction). I am being told I will never have a quality of life as long as I have dentures, they refuse to fix poor work, and now they refuse to let me out of a contract they failed to have good faith in themselves as well as a product they promised they could deliver on and won’t or can’t because it is not implants. I was coerced into signing for credit with false information so they could get their money and now they have sent $500+ of a balance to THEIR pre-collections agency. They refuse to make the permanents until that balance is paid and they refuse to let me go to their other offices until is is paid yet I don’t have what I paid or will be finishing paying off.

I am writing in response to my bill. I had an appointment last December 2021. My Mother called for an emergency visit because I could not get in with my dentist, Dr. Krizner due to my work schedule and I had tooth pain and needed a root canal. I stated the reason for my visit was to have this tooth checked and start the process of a root canal. When I came to the office myself and my mother, Tricia Olesko provided the front desk with both insurance cards. One insurance from my Mother and one from my Father in which I was covered on both. They made phone calls and verified my insurance to make sure that the visit would be covered. Once back there, I was told I needed an x rays. I did not realize they were going to do a complete work up on me. I did not need this, I have a regular dentist and only wanted my one tooth addressed. I see on the bill you did full mouth x-rays (Complete Series Rdgrphc Images) which I was told by my insurance company that they only cover these once every three years. First of all, why was full mouth x rays done for one tooth? This was complete unnecessary. You had no right to do this and not consult my insurance first to see if it could be covered. Everything i needed was addressed at the front desk upon arrival! My mother called there yesterday since she is the Responsible Party for the Insurance. We also told you this the day of my visit and you have that wrong on my online account. Rebecca would not speak to her until she talked to be because she said she was not listed on my account. I have attached the info I printed off from my online account that shows she was and still is listed on my account! She has my permission to discuss anything related to my treatment or billing etc.

I am not paying this amount you are requesting of $67.48. I received the first bill in April (my visit was December 2021) and I addressed this then with the Uniontown Office and now 4 months later I am receiving another bill with “ACCOUNT PAST DUE” on it! This is absolutely ridiculous! What you did on my visit was not requested or authorized. You cashed in on my insurance! It was made perfectly clear when the visit was scheduled by my mother, that I was coming for tooth pain, one tooth! My needs were also relayed when I came to the office the day of the visit. You took advantage of the fact that I have two insurance companies and did a complete work up on me and this is simply illegal on your part! If you did not get paid enough for the service you provided, that is your problem. If you cannot collect the remaining $67.48 from my two insurance companies then you need to write this off. I do not want this turned into collections either or I will have my attorney contact your company to handle this further. This info will also be sent to your corporate office.

I went to Greensboro's AD located on Battleground Ave 7/27/02 for a simple lower partial repair. I paid $181.00 for the repair service.

Less than 10 days later after the repair, the partial broke in the very same place.

I contacted the office to let them know, that the repair had failed.

They are the most unhelpful people I have ever met.

No guarantee on their work, no refund.

They did say, I could come into the office but there going to be another charge.

Can someone help on this situation?

I had an appointment yesterday at Aspen Dental, 7310 Walton Street, Rockford, IL 61108 on 8/11/2022 at 5:45pm. They had to do x-rays, so they had asked me to take out my earrings. So I did just that and the assistant held on to a pink cup while I put my earrings in the cup. Well low and behold, my earrings were never handed back to me and not thinking I had left, since my appointment was over. I called about 10 minutes later and they had already closed. So left a vm for this morning. My finance went in there this morning, right at 8:00am 8/12/2022 and talked to Jessica. Jessica told my finance that they have no earrings there, like I would lie about that! So what they are telling me is that they will not reimburse my $300.00, and that is cheap as they were on sale. Who do I talk to about this? I am not in the mood to play games. I either want them to find my earrings or reimburse me for $300.00. I have to go back there for another appointment and If I do not hear something from you, I will contact my lawyer.

Time after time and visit after visit the people who work at the offices I’ve visited tell me one thing and do the opposite. Whether it’s a follow up or discussing prices. I know I can’t say anything about here say but I would like to believe if someone says something they keep their word. As a customer I would like to see better communication and customer service. I am very disappointed with everything about this place and I have no choice but to stick it out because now I’m in the middle of my Invisalign treatment. However I will be seeking different options afterward.

In the months from October 2021 - November 2021, I obtained 3 quotes, from 3 different dental companies for the cost of my desired dental procedures. Although not the lowest quote, I felt Aspen Dental was the best fit for me. On November 4th, I was given, (not an estimate,) a final "out the door" (my words exactly and more importantly, confirmed by Aspen Dental,) price for all my procedures from start to finish, of $10,562.00. My exact words to Aspen Dental were that there will be no additional charges once this amount was paid in full. I was assured this was the total cost for everything start to finish. The entire process would take months as I had pins inserted into bottom gums to eventually attached false teeth to these pins. I went to each appointment and when the pins were finally ready to have the false teeth attached, they would not proceed unless I gave them an additional $717.00. When I asked why, the billing department told me " Well a lot of people decide not to finish this last step because they're comfortable with the temporary teeth they had been given earlier." I thought she was kidding but realized she was not. Why would I go through having metal pins inserted into my gums, wait 6 months for them to heal and then back out? I wouldn't! She said the original $10,562.00 did not actually include the final step. I was assured in November 2021, that this amount included everything...start to finish! I paid the extra $717.00 on June 3, 2022, in order to get the procedures and office visits finished but am asking for $717.00 refund as I know I was overcharged. Attached please find the procedures that were difficult for me to interpret which is why I was assured several times, that $10,562.00 was the Total "Out The Door," cost for what exactly what I had done. Attached are receipts of my payment showing a total paid of $11,279.00. I am requesting a refund through this website and will not stop here if this proves to be fruitless.

Albert Badamo

Aspen Dental located in WarnerRobins GA Watson Blvd...Back in October of 2021 I preceeded with getting the invisalign 12 treys I wanted to wait before I we went forward with things to be sure I would be able afford everything well when I get to check out the lady told me about care credit that I could apply if I didn't have funds to pay. So I applied and got approved. So therefore I'm looking things over as the cost of all. $4500 at the most a discount of $1500 I see and I'm guessing the insurance and care credit handle the rest. So I've received 11 treys up until this year in Feb 2022 I think could be alittle off with the dates...So I was scheduled to go in back May of 2022 missed my appointment so I called several times left a message to reschedule my appointment up until this month of August noone haven't called me or anything about rescheduling my appointment until August 1st or 2nd I decided to try again now let me add this in between June&July I have received 2 bills stating I owe $1,000 an outstanding balance. Now back to August 1st around 2nd of this year finally I get someone on the phone after jumping through hoops customer service with her transferring me over to them and still no answer so she emails the supervisor there to call me back still no call ridiculous after 3 to 4months trying to contact them about my appointment and this bill I have now Im really upset. So of course I keep calling on August 1st or 2nd after 3 to 4 times calling finally I get someone on the phone "Jesus thank you" so I speak with Janice a nurse clerk there about the bill and my appointment. So I'm asking how in the world do I owe $1,000 when everything was settled last year around proceeding with the Invisalign procedure why wasn't I told with a couples days that my insurance didn't cover the other amount of $1,000 noone called me, noone said anything which is not fair or right. Now I'm feeling violated about this whole thing. Yall got me in there tells me we can close that gap on the right side of you mouth and straighten all your teeth with this procedure for this amount. I don't care what doctor it is you all should have waited to make my insurance was going to pay so that this outstanding balance could have been put on the care credit card yall had me to apply for it now you saying I can't come for my last trey of invisalign nor can I make my appointment and nor can this outstanding balance be charge on the care credit card. This is not my fault you all set all of this up us patients don't ask enough questions so you all figure violating us is okay. $1,000 wow I can't believe we are professionals but didn't handle this professionally. So I am still waiting on Juanita from that office to call me back like she said and no call to this day. What am I suppose to do before this hits my credit and I still have the hardening on my teeth that holds the treys in my mouth. It's embarrassing to smile with this on my teeth. I need answers please. You can reach me at [protected] Mattie Cross

Started the day I got all my teeth removed , the great dentist , said that he couldn’t file my bone cause of the blood and couldn’t fit me with dentures ( he promised in his first visit) … and schedule me to return the next monday ,so he can fit me with dentures ( cause I need something , I’m in the publics eye all day long ), so I got the top dentures that really didn’t fit or look right , so instead of having new ones made , he ( your great dentist) filled it with denture silicone filler…

Moving on two weeks , I get my lower dentures ( they too didn’t fit correctly ,so he filled them too, and after three weeks they broke …

I went back to get the some NEW bottoms , all they did is glue them together … which they are billing my for ( I paid my balance in FULL) , this is under my warranty.. so last week , they broke in the same spot! When to get them fixed again , the girl working the front desk , said that the denture tech wasn’t there to fix them again and send me to another store… so I went there and they sent me back. I didn’t go back cause probably would sent me somewhere else … I’m very unpleased with your office at town Center , vab.,va… I DONT BELIEVE THAT YOUR CONDUCTING BUSINESS WITH SUCH GREAT DENTIST AND SMART GIRLS WORKING THE DESK !

tooth was pulled on 07/15/2022the doctor didn't tell me it was a temporarily plate

It bruised my gum and made a sore they are too big for my mouth. I originally

went in the first-time to re place my upper partial that I lost but they decided

to pull a tooth that I never had a problem with.They also told me it takes

six months to heal after a tooth is pulled. not true

I have been wearing week 25 sure smile aligners since June 2nd 2022. Today is June 5, 2022. With me wearing aligners for this long you would think the doctor would offer to make me a fresh pair of the same week I'm currently wearing which is week 25.

On June 21st, 2022 I went into the dental office in Brentwood Missouri.

I saw Christa Mustafa who inspected my teeth to see if I needed another aligner or if I should keep week 25 aligners which is what I was wearing. Christa Mustafa said my teeth lined up and I did not need to wear another aligner. I asked Christa Mustafa when I shoud receive my retainers she said it should be within two weeks. We both discussed what I wanted to do about my missing teeth. I told Christa and the dental assistant that I wanted to get flexi dentures until I can afford to pay for all three implants. The dental assistant took me to billing, I made a payment of $945.60 which was on June 21st, 2022. After making the payment I went back into the exam room and a dental assistant took impressions and she matched my teeth and gums the best she could.

On July 11th I started calling to see if my retainers came in and a team member said that they will call me when it comes in. On July 15th I called the office and a team member said she was unsure. On July 15th and July 25th I sent messages thru Dental Monitoring hoping I could get a live person to call me with no success. On July 27th I called and I spoke to a team member regarding my case but there was no clarity so I called management and I explained my case. The manager called the Brentwood office and I spoke with a woman who said her name is Laura and said she's new that she will see what's going on and she will call me back and to take it with her. On August 2, 2022 I called the office and I asked to speak with Laura a team member name Ariel took my name left me on hold and she got back on the phone and said that Laura was with a patient and she would call me back. Ariel also said that the doctor wants to know how I would like to move forward concerning my missing theeth. I explained my situation to Ariel and I told her to check with billing that shoudn't be a question because on June 21, 2022 I paid $945.60 for flexi dentures. I asked her how long she's been there she said she's been there for two months and said she was sorry. I told her to have Laura to please give me the call I've been waiting for. Today is August 5th 2022 and I still haven't heard back from Laura so I called management again and I explained my situation with no return call from Laura which was promised. The manager told me that Laura told her that she was under the impression that the team member took care of everything. The manager apoplogized to me and she said that Laura is expected to call me on Monday and she requested that Laura informs them of when she contacts me.

This matter has really inconvenienced me I should be spending my time doing other things not this!

8-4-22 went in after having X-rays the prior week. I was told I needed 5 teeth extracted and so the appt was set and I paid for the nitrogen gas prior to today and went to appt at 8am and they placed the cup over my nose and and dr. Did the shots on both sides of my mouth and only one side was barely numb then I told the dr I couldn’t breathe which I’m a heart patient so it was concerning then they took it off and check it and out it back on me, which again I could breathe the I pulled it down to look inside and it was so black and moldy, he immediately got mad and said I’ll refund your money as far as the gas then said let’s pull them right now which I said NO, he was mad and said get out which I left and went to another dentist which I didn’t need 5 teeth taken out and that he would have broken my jaw trying to pull a bottom moler without surgery cause the roots were so long. This is just a horrible and terrifying experience

I had some dentures made, I had a follow up for adjustments for Aug 4, the bottoms are so out of line they cause a lotta pain I cant keep them in for a hr. tues they called and canceled the 4th appt. I tried telling her how much they hurt to no avail I couldnt get a appt for about 2 wks, I gave them a 5000.00 dollar deposit, I went to the office to turn in the dentures and get a refund, the office manager was at a meeting, I waited about 20 mins I had parishable groceries in my car and told them I couldn't wait anymore. They had me take the dentures and I have'nt heard anything I really don't want anything to do with them. Thankyou for any help