Aspen Dental
reviews and complaints

First of all they do not cover there Warrenty with the dentures. We still have 3 more years on the warranty and they do not honor it!
2. I M antibiotics were administered without proper need I was told by insurance company that it was not covered because my husband did not need it because pockets did not show abscess. So we got stuck with the whole bill.
3. Also deep tissue cleaning was done when not needed an I was charged $1000.00 For it.
4. I called to make appointment for liner for dentures Was told warranty was no longer valid.!

When I went there, they would do nothing but the exam without money up front. Used my savings to get upper teeth pulled and an upper denture. When the dentist came in for my appointment, he priced to deaden my lower gums. I asked what he was doing, and he said preparing to pull your teeth. I told him he was supposed to be pulling upper teeth, and he had to go check and came back and told me I was right. He pile the upper teeth and put in the temporary denture. When I went back and got the permanent one done, it never fit. They kept working on it, but never made it right. I have to use adhesive every time I get done eating to keep them it. It's really annoying. Also, the dentist caused my nose to run constantly. Can't keep it dry. I wouldn't recommend Aspen Dental to anyone. Thanks for your time if you read this.

They charged me $5200 for 14 teeth to be pulled out and 5 shots of antibiotic after took antibiotics and codiene syrup for pains and shove those glop of stuff to make my dentures after the teeth are out...And made another set of dentures after stitches are barely out...Dentures suppose to be comfyte soft but they told it wasn't so I keep going back trying to get them to fix it right so I can eat like a normal person cause I was loosing weight lije crazy...Then tbis lady redo my billing saying i didnt have to pay my june bill cause I got my dentyre redone...But They messed me up on my billing that i had to do hardship with comenity bank dentalfirst and I am on fixed income that can barely get by...I still don't have dentures fits right they're too big for my gums to hold them in...I'm living on pureed foods that you have to be blended up to survived...
I think there shoukd be an undercover agent to go investigate all aspen dentals offices everywhere...aspen dentals should paid for our bills to say its paided off...

TheseI dentures are a nightmare, two pairs and having problems with both pairs. Was told by the dentist to come in and have her ajust them, not make them over. How can you adjust something thats to large for my mouth. I am still wearing the temporay dentures that fits a little better, having major mouth problems as well as digestive problems. It's all about money, not good customer service. I was offered a loan before anyone checked to see if I had Insurance. My insurance was charged one price and the credit company another price. I really need this problem corrected, I am afraid to go back to that office. I don't want that same dentist working in my mouth. A nightmare! I want my money back, so I can go some place else, my distrust of these people is over whelming.

Aspen dental just won't money had five crowns lost one tooth had to get a bridge that been about a month ago and it's already broke another one they crown I'm at the time of this complaint I have a major toothache went and got second opinion all the work is going to have to be redone I was going to have a upper restoration of crowns they weren't even doing the procedure right it's supposed to all be done at once in one day they was doing two teeth I also have been on two rounds of anabiotic for abscess due to their procedure.

On 9/10/18 I was givin a Detailed treatment plan. Total plan amount came to 4, 625.00. on 3/12/19 I decided to go ahead and get my teeth pulled and get dentures. Aspen dental informs me that Dental first opened a credit line for me up to 9, 900.00. @28.99%
They charged my card 9, 036.00 the day they pulled my teeth. Altho I never received my dentures untill 11/2019. They overcharged me almost double and had to pay that high interest on something I didnt even have yet.
After my teethe were pulled when I returned to them with sores in my lips and gums. Very painful! They refused to give me anything for pain. Aspen said to use ibprophen and warm salt water. That was after I tried for days to get an apt. to get in. They wouldnt return my phone calls and when I did finally get thru they were very rude! I really feel like these people are cold hearted and crooks! I have tried disputing this with commenity bank . They sent a letter saying they are investigating my claim. but in the meanwhile are reporting bad thing to my credit. killing my credit! Like I haven't been through enough! now i have teethe that fall out without glue and horrible credit! At my wits end!

I had my teeth removed in Dec 2018 in prep for an operation. I arranged for dentures at the time.
An impression was taken before the teeth were removed. After some time (had to wait for swelling to go down ) I came in for a fitting and picked the grade of teeth I wanted. I picked the middle one.
From the first time I was never happy with the fit. I was back several times for adjustments. After sever times I asked for a replacement set as they advertised. They geve me a hard time about that. They gave in amd made them but I felt no difference. They feel loose from side to side and no amount of adheavsive helps for very long.
Everytime I eat from the first bite food sticks to the sides. I expressed that consern to them and they shruged it off. I was at a Dr office for a follow up visit on the operation I need the teeth removed for and he asked how my eating habbits were and we got into the denture thing. He said the food sticking was becuse of cheap materials.
After several trips to Aspen In Schylkill Haven and a few time going over and being told there was no one there to help me and I would have to come back, they sent me a regestered letter stating that they no longer wanted to deal with me.
I am now planing on going elsewere for new teeth.