Aspen Dental reviews and complaints 1
View all 1630 complaintsAspen Dental - Full upper denture
I have been a patient of Aspen Dental since February 2023, when I first visited their office in regard to getting a full upper denture. Since receiving my first upper denture, from Aspen Dental, which cracked on 9/5/2023, Aspen Dental has made two replacement dentures. All three dentures have cracked in the same exact place. Second denture cracked on 10/26/2023 & the third denture cracked on 12/26/2023 (only lasting approx a week). As of the writing of this email, I have not heard anything from Aspen Dental regarding the denture that cracked on 12/26/2023. The 3 failing dentures & long response times from the time that I contact Aspen Dental (both, becoming a pattern), are not in any way shape or form acceptable. I'm not sure if it is the individual scanning the digital image of my mouth or the technician making the actual denture from the scan that is the problem. Either way, the dentures are not being made to correctly fit my mouth & is not acceptable. My Patient/Aspen Dental relationship is not a good fit for me & is extremely stressful. I am in Sales & see customers face to face, daily & am constantly in fear of the denture breaking in half in front of the customer or anyone for that matter. This would be horrific. This is not what I would call good solutions for faulty dentures or timely responses to my emails. I cannot upload a photo to this email as I don't have a personal computer or wifi at my home but with an email response to me, I can upload a photo of all 3 of them from my photos on my phone.
Claimed loss: I've lost approximately $1250.00 & after 3 failed dentures, have not heard back from Aspen Dental since the 3rd denture cracked on 12/26/2023 & I called & emailed them. No response as of today 1/17/2024.
Desired outcome: I want a full refund. Aspen Dental doesn't seem to be able to make a denture for me that fits properly or withstands me eating/wearing. I want to take my business elsewhere & have them stand behind their money back guarantee.
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I also had new set of dentures made in spring/summer of 2023 and less than 10 months later the front upper tooth snapped. I had a very old pair that I had from over 10 years ago to put in that day to get me by for couple of days until the broken pair was temporarily mended. The day that I went in to tell them about the broken tooth, they were so kind to tell me that they wanted to make me a full new set of dentures because they now use a better material. I was very suspicious of this but really what else could I do. I also had financed this set of dentures and they said for 7 years, they fix them if needed. I went in on 2/16/24 for the new set after several visits and I knew I would have to wear a few days to see if they needed adjusted which is common. I was never told that I was supposed to leave the broken set at their office when the new set came in. The office workers never said anything to me and they watched me pack up the broken set to take home. Today (2/20/24) when I did walk in visit for adjustment, I was told that I was not supposed to have the old set and that expectation was that I was to leave them there. I told them that I was not told this and I planned to take them home (even though broken and with temp mend) in case this happened again. I cannot work as social worker for hospice with no teeth! The office manager came in and admitted to this being their mistake but also said that I did not pay for two sets so I would not be taking the old set home. I felt as if I was being accused of trying to take advantage of them by taking back my broken set that I had for the last ten months. I felt myself getting upset and getting nowhere so I told this manager that I did not want to argue and that it really didn't matter and she can have my broken teeth. I told her that I would be making a bad review on this office. She then asked me what made me think that I should get that broken set. I again told her that I was not going to argue with her and for her to take the teeth. It ended up in me crying; new dentures haven't been in 4 hours and hurt so much I have to take them out; and the dentist on site encouraged me to go to another Aspen dental because of how uncomfortable I am at this office now. I took that broken set in on my own accord because I thought it would help them see how the new pair differed from the old so they could make adjustments more easily. I wasn't stealing them and I wasn't hiding them. I was purely innocent and left in tears because of their disrespect to me. That was 9am this morning and it is almost 3pm right now and I can't get over it still. Absolutely poor and pitiful service from the Kingman, AZ office.
You are not the only one going through this! I had a new set of dentures made (Upper and lowers) by Aspen Dental in Aug. 2023, and the top fits great, but the top denture you can see atr places around the back moulder that the resin is very thin around the teeth, but it hasn't broken~Yet! Keyword~Yet! However the bottom plate has broken 3 times in over 4 months, they said they don't understand and that this hasn't happened with other patients, and that for as little as I am I must have a strong jaw and must chew evenly and not hard! The brand new bottom denture broke 6 weeks after I had it, totally in half, they repaired it supposedly, but stated that now that it has broke in half, that it will continue to do so! I stated that is unnacceptable, and that they need to remake the bottom denture! They supposedly did what they call a quote: "RE-Make", where they send off the pIate to supposedly have the teeth taken out and then they send the same teeth back to be remade by using the first technique when dentures are actually made of a Heat Resin Fusion method. I just picked them up after waiting 2 weeks and they seemed thicker, but guess what? They broke at the same exact fracture place as as before, not totally broke in half yet, but if I keep using them, they will break in half! Tried calling the office and corporate office to talk to them, omly to get a message stating that all circuit's are busy now, please try your call again later! I used my friends phone to call the numbers and they rang, however the local office goes to a prompt to leave a message and they will call you back, and the corporate number just rings, then the it hangs up on you! Tried using my home phone again, I can call everybody else, I believe Aspen has blocked my number on file for me, cause I get that stupid message that all circuits are busy now, please try your call later, but that doesn't happen when I use an anonymous phone to call them! So you and I are not alone, and they appear to be a bunch of LIARS! Sincerely, Josey in Ocala, Florida today's date is 2/12/2024