Doctolib
Reviews and Complaints

I have an appointment to a doctor which was at first they terminated it without any reasons. And because that is the doctor also of my friend i tried to book again appointment Nov 28, 2023 at 3:30pm. There was no. email beforehand, no calls that my appointment is cancelled. And so I went there and that is 1 hr away from my house. And the receptioniat told me that they cannot accept new patients!

https://www.doctolib.de/frauenarzt/berlin/vediye-asma

This is pertaining to my visit today to the clinic above. The gynecologist in charge was complaining at the onset about how she is attacked by patients on government insurance when she doesn't accept them and would rather keep to only private insurance. Also she is representing her services as speaking English. I had to record her consultation with my husband present. We spoke about that to her. But she then called us back so as to accuse we were planing to launch a malpractice suit on her. Her excuse is that deleting English is hard on doctolib.

I have encountered similar misrepresentation of many profiles of doctors in Berlin who claim to accept gov insurance. Mine is from Mercedes. As I am a potential cancer patient seeking multiple specialists to validate that my tumor and cysts are benign. Using Doctolib in Berlin has now led me to multiple specialists misrepresenting their clear preference for private insurance. I will list all these doctors in a future complaint. I am shocked as they publish themselves as English speaking, and honoring the Hippocratic oath as doctors. But that friendly facade is causing mismatched expectations, and blaming Doctolib for UI problems is absurd.

As I am a venture investor I am appalled with the contextual and information validation. As a medical platform these sensitivities are key. This is the 5th clinic now I have scheduled appointments and then being told and coerced that they prefer private insurance or cash upfront. This simple insurance and language use in a place where clinics are saturated and their businesses are under pressure. Particularly with younger doctors who are just starting up their private practices. This information validation has to be improved.

Dr Christian CHAVINIER - accepts online consultations. however, during our call, he told me he cant help me online and i should have came to his office to see him because he cant examen people online. but why does he accept online consultations then? to shout on people? i had a headache case and the symptoms didnt require me to go there. the call didnt last 5 mins and most of it was him telling me that he cant help me because it is online and that this is the problem of online calls. he should have removed this option if he doesnt believe in it.

I wanted to postpone the appointment because i was occupied with some work, so i called in the clinic and asked the receptionist if she speaks English and she she said no i tried speaking in french but i don’t really speak french. I request her in french that please if she can speak in english and forward the call to someone else she started yelling at me and said “No” and was constantly asking me to speak french. When I took the appointment i selected english Language because i know i will be the one who will be communicating in emergency.

The receptionist is really arrogant and disrespectful.

I booked an appointment with Dr. Abu Libdeh Khalil in Berlin at 12:15hs. I arrived 10 minutes in advance and still was not received by the doctor until 13:30hs.

Once there, the doctor did not speak English even though in Doctolib it is stated he does.

This was terrible as I came here during work time. He then suggested I meet with a female doctor, which in any other specialty i would not mond, but I am visiting an Urologist and I specifically booked the appointment with him because he was also a man.

Please, take action on this they cant keep over booking appointments and lying on the app.

[protected] Mr. Richard Meldener, a kinesitherapist listed in the Doctolib platform, does not have commitment with his patients.

I had scheduled an appointment with him on June 29th, 10 o'clock, which was confirmed through the Doctolib platform. I took the train to commute to his office, arriving on time, rang the bell but there was no reply from inside.

After waiting and ringing for about 10 minutes, I decided to call his listed phone number, which he did pick up. I said that I had a confirmed appointment scheduled for 10AM, wondering if he wasn't aware of it. To my surprise he replied that he knew about it, yet wasn't sure he could see me because he didn't know if he would make it to his office at all. He suggested me to wait for about another hour, but even then told me he could not guarantee he could see me.

This is an insult to the life of a busy adult who planned ahead, made time off of the daily work and wasted her time going to a place out of the work-home commute route. His complete lack of apology and nonchalance is out of place with a platform of healthcare professionals whose duties involve the well-being of patients.

How a person like that is listed on Doctolib, a serious platafom?

Marlucia.

I organized an appointment at the Berlin Eye Clinic, Walter-Benjamin-Platz 8

10629 Berlin, Herr Dr. med. Bilal Chamat. We appeared at the doctor at the date and time, the woman at the reception was very rude and denied a visit without any reasoning, but the next day Doctolib sent the notification that I missed the appointment, which is not true, there is no possibility to reject the missing appointment and to complain about the doctor.

Very bad service, no basic features that would allow the patient to protect his/her rights.

I arrived in good timing, 10 minutes before my appointment to check in. As soon as I spoke in English I was told by a dentist hovering nearby there would be difficulty to undergo my appointment due to not yet receiving my carte vitale, even though he was assured I could pay upfront and claim back after through insurance.

I was made to wait 30 minutes before seeing a dental nurse who xrayed me. I was then called down outside the dental rooms, where I could see the dentist running between 2 rooms carrying out 2 treatments on patients.

I was ushered into the dentist room to be xrayed again, as I explained it was the opposite side I had pain as she kept referring to my right when in fact it was my left. These were done fairly quickly, but I was then left in the chair on my own for 45 minutes... No explanation at all, but could see and hear her performing treatment on yet another new patient in the opposite room.

It was only when my husband came down to look for me as it was now 1 and a half hours after my emergency dental visit that he wondered where I was, that the dentist appeared to give me a prescription for antibiotics with only looking in my mouth once.

I am really disappointed, feeling I was treated like this due to not being a French resident. We will be living in Paris for 5 years of they bothered to find out rather than treat us like tourists and not even talk to us. I absolutley will not use this dental practice, ever.

Hi,

We are 10 mins late to the appointment and the appointment was just for one small paperwork to apply in social security .

Date : 26.10.2021
Appointmnet time : 10:45 AM
We reached : 10:55 AM

We still had 5 mins left for our appointment to end and Doctor denied us . Also I had booked another appointment at 14h30m later in the afternoon for my wife (Monalisa Patra) to which she said she did not receive any such notification.

Therefore we did not show up at 14:30 Hours. We even could not cancel the appointment from online as it was written only doctor can canel this.

Next day I see warning email from Doctolib that I have not honored the appointment .

I was very distressed by my encounter with Doctolib. After taking my test on Thursday 5th August at 10.55, I received a text later that day telling me my results were available at the following link to click on - https://sidep.gouv.fr/cyberlab/patientview-er.jsp?key=byTftSIVX-hVdRxH7OZtWWIQS-DADrMHeM. When I clicked on the link it refused my birthdate password, saying it was 'incorrect birth date' ( although it was correct) and refused to send the results. When I phoned the clinic to find out what had gone wrong - it was closed. The next day, Friday 6th, I tried again - it was now urgent as I was traveling home to the UK on 7th . The clinic did not respond. In the end, I had to return to the clinic ( @ 8 Rue Jean Roze Tinteniac 35190) and attempt to resolve the matter in person. The staff at the clinic were mystified as to why your site had got it so wrong, could not themselves get it work and eventually gave me a paper printout with my NEGATIVE result.
This was a huge stress and a waste of another day of my short ( 7 days) holiday . It also cost me 49 euros & 2 sets of petroleum - approx costs 10 Euros . It's completely unacceptable for you to claim to be running a ‘Service' which is costly and also incompetent. I expect to receive a refund of 59 euros ( test + petroleum) and an apology for the trouble this mistake caused.
Yours sincerely,
Carole Hayman
+[protected]

Hello I had booked a PCR test through Doctolib at Covid-19 screening center- Sante plus- Nanterre on 21st July 2021 at 14:40 as I had a flight the next day which is 1st august 2021. I reached the address given 20 mins before but the screening center is nowhere to be found and I even asked the SNCF and RATP staff at the station and none of them knew about it. Due to this misinformation about the center I had to cancel my flight and rebook another one which has costed me money. I expect some kind of compensation because of the trouble caused to me.

Needed a PCR test in France for me and my family to travel to Japan, made four appointment with Doctolib and uploaded the mandatory forms from the Japanese government (French version). I went to the appointment with my family. The lab adamantly refused to sign the government forms, the test would have been useless to travel, so We did not do the test and had to look for another lab. The lab categorized me as having missed my appointment even though I was there, including threats of being unable to make appointments in the future. Very poor experience.

I have booked an online consultation to ask for a covid-19 test prescription as I have been showing strong signs of covid-19 symptons.

Dr pascale ghaoui never showed up for the consultation and did not even have the courtesy to inform me or send a cancelation message. I was online waiting for 45 minutes. This is very disappointing and unprofessional service.

Je suis allé pour un rescellement qui est tombé au bout de deux semaines : environ 200 euros sans remboursement, et quand j'ai appelé le cabinet pour aller refaire le travail, on m'a expliqué qu'il n'y avait pas de garantie et que je devais payer à nouveau! Le même rescellement chez un cabinet de a SS m'a couté env 500 euros...