Aspen Dental reviews and complaints 1647
Keywords
refund insurance teeth office appointment money complaint procedure fit x-rays corporate office denture communication dentist business days mouth cleaning manager oral surgeon aetnaNewest Aspen Dental reviews and complaints
PAYMENT to get new crown put on.
I had to get a crown put back in b/c the one I had prior fell off. I didnt know how long ago I had had it in. ASPEN DENTAL Finance person said I only had to owe 450.00 to get the crown done. I said that is all I owe, nothing else and he said yes. I paid the bill to get it done. I got a bill in the mail from DENTAL DENTAL that I owe 278.00 on the crown . I feel I should not have to pay this . Delta dental said I can only get a new crown filled after every 5 years and I got my crown completed in 2018. Since I got a new crown put in 2022 I had to pay more .. I am very upset about this and feel ASPEN DENTAL should approve that I do not have to own any more then what I paid. Dental dental said if aspen dental approves me just paying the 450 then that is fine.
i AM FILING A GRIEVANCE and feel I should not have to pay any extra toward the process of what I had done a month ago at aspen dental.
ALISON STANGEL
Desired outcome: I want to not have to pay what I was billed from dental dental of 278.10 extra
Aspen teeth liners
I had purchased liners from Aspen about a year ago. I received trays 1-7. Seven's didn't fit, they scanned my teeth they said they haven't came in,SCAN, scanning my teeth 4 times, I wore 6's for 5 months went back to 5's because 6 broke and 7's didn't fit,SCAN,6 broke, 7's didn't fit,SCAN, they didn't get the scans,SCAN, waited for 6 months,5's broke,6 broke and 7 is broken. I want a refund for you not fulfilling your end of the agreement. I am very disappointed in your liners and the service I didn't recieve. I wanted to do something for myself to feel better about myself,since I was told I have cancer,and that dream has been shattered. Thank you. I have talked to a lawyer and have moved forward to a possible legal action. I would like a quick resolution on this matter by a full refund from you for not fulfilling your end of the agreement.I look forward to hearing back from you in a quick fashion. Thank you.
Desired outcome: a full refund of my money.
Temporary crown on upper front tooth
On Oct 14 I contacted local Aspen Dental office in OKC OK to have the crown reinstalled on upper tooth. This is third time in three days temp crown fell off. Now I cannot get anyone at Aspen to see me about this issue at all and the latest excuse is "computer problem". A computer is not needed to reinsert a temp crown the last time I checked. Poor customer service and terrible dental service plagues this Aspen practice. I have already paid for the permanent crown but I fear I will not be receiving it due to the poor service I have so far experienced. Also, no one at this office ever returns my calls when I leave a message for return call.
Desired outcome: Contact me about this issue and put a new temp crown on my tooth.
Double charges
I am being charged for treatments that were done back in May and June 2021 in the amount of $5597.10. I made a payment of $8000.00 on June 21, 2021, with my CareCredit Card and made other payment of $2852.00 on June 25, 2021, with my CareCredit Card. My insurance paid $2489.90. I never received a statement since this was done in the office. I was also told by the office that I was paid in full and that I didn't owe anything back in June. Yesterday I was told that I owe them $55597.10. due to my insurance declining payment. I spoke with my insurance yesterday, and they told me that they have not declined any payments. I am refusing to pay this amount $5597.10.
Desired outcome: I would like my account to show paid in full!!!
My insurance was charged for dentures that I haven't received
I went to Aspen dental in Farmington Missouri for tooth extractions and dentures. Yes I got the extractions and it was very painful I told the dentist that I can feel everything and he did nothing just kept pulling teeth and also told me I was approved through credit company called genesis and they state I was not approved. They also charged my insurance for dentures that I never received my bill was over $3,000 this was all in July 2021. I just had to go to a different dentist and pay out of pocket because they charged me for the unreceived dentures now my insurance won't cover dentures for 5 years.
Desired outcome: I wish to be compensated for the dentures and emotional distress
Dentures - lower partials
I am giving up hope on ever getting my permanent lower partials. I had almost all of my teeth extracted in January and received my immediate dentures. Last month, (September 2022) thanks to Lauren’s diligence and care, I finally got acceptable upper permanent dentures.
They haven’t been able to scan properly for my lowers after several attempts. I was called in *again* for another scan. Waited half an hour past my appointed time without being seen or even acknowledged and left. I work full time and all of this constant having to go in (it’s been pretty much every couple of weeks) is putting a strain on me and my work.
I’m about to look for another place that can do this and request a refund if I can’t get these people to respect my schedule and stop wasting so much of my time. Can anybody help?
Desired outcome: I’d like to get the lower partials I paid for without having to go into the office every two weeks, taking excessive time from work.
Payments on my account and other issues about dental services
Went to aspen they did a checkup and cleaning and gave me a total of dentures service and dentures would cost me I paid $5,000.00 in cash that day my insurance paid 1,000 then the next visit I paid 1,000 and then another 1,000 then they said I was all paid up but they sent a bridge not crown to be put in they never said it would cost only a fraction of what a crown cost so I got the bridge I am not satisfied with it then I had to pay extra here and there for some sort of stupid stuff the total for all was less than 7,000 now they tell me I still owe for my partials over 2,000 I don't have the money and the say I only paid 3,400 the first day a 1,00 another time and a 1,500 another then they said I owe 221 and I can get ty partials now they say I owe almost 3,00 for my partials I questioned them about the 5,000 they say I never gave them so I told them about the girl waiting on me she was on the cell phone and people kept coming interrupting her while she was with me I gave her the 5,00 she put a book on it and forgot where it was I told her then she put it under her computer and proceeded to tell me about my account and said good bye never gave me a receipt I feel like I have been made a fool of and I still do not have my partials I was to meet with the district manager the next day but she never showed up I called 4 times to see if she was there I feel they warned her about me all I want is to be done right and get my partials they say I paid over 6,00 but my crowns only cost 1,00 each so I ask them what did they do with the other 2,00 and something that was supposed to go on my partials they did not have an answer just told me to talk to the district manager now how can I get my teeth that I have already paid for thank you
Dentures
I’ve been trying for over two years to get an appointment for a fitting and adjustment on my lower dentures as they don’t fit and they are cutting my gums and under my tongue to the point of bleeding on a daily basis. Every time I try to get an appointment I never get a call back and when I actually do get an appointment it gets cancelled and rescheduled for a month out. I thought they had a money back guarantee and also thought they would be more professional. I am seeking a refund and possibly getting an attorney.
Desired outcome: Full refund on dentures so I can go somewhere that will actually see me and not give me the run around.
LaVale Maryland dental office
I started my dental care in the Lavale Maryland Aspen Dental office in April 2022 and during the first visit for the consultation the dentist Darcy Allen assessed my teeth and what dental work I would need to be done. During this initial visit, she was rude and very short with answering any questions my wife and I asked one of the dental assistants if she was always that rude to the patients and the dental assistant stated that is how she acted towards everyone. I had dental surgery in April 2022 for tooth extraction, dental implants, and upper and lower temporary dentures.
My wife called the office in Lavale Maryland to schedule my 6-month appointment to get my implants exposed and was told by Katie that the oral surgeon was leaving that practice and going to another location but once they had the other surgeon in the office and their schedule they would call back to get me scheduled. On 9/27/22 Katie called my wife back and stated they had their surgeon scheduled and he would be able to do my surgery on 10/8/22 at 0830 my wife asked to verify the date and time since that was on a Saturday and she was told since that surgeon was just starting there yes it was correct and on Saturday 10/8/22. After speaking with Katie that day my wife received an email that the appointment time was changed to 0800. On Saturday 10/8/22 we went for my appointment at 0800 and were sitting in the waiting room for my appointment time and several minutes after 0800 one of the dental assistants came to the front desk and motioned for my wife and me to come there. So we went to the front desk and she proceeded to tell me that the new surgeon could not do my surgery so I asked her why couldn’t he and she said since Dr. Jae Kim had been the initial surgeon to place my implants that they had received a message the night before that he wanted to continue the care for his patients and didn’t want any other surgeons proceeding with the next stages so I asked her how is it Dr. Kim’s decision on who performs the next stage of my dental work. At this point, another employee came to the desk and said that the new surgeon would do the procedure, but Dr. Kim said that I had to follow up with him in the Hagerstown Maryland location. I asked where my rights as the patient were since I’d already had the first stage of the dental work completed at that location I had to go to another Aspen dental location that was over two hours away when again this office had all of my dental records from the past six months. I said that they had already messed up once six months ago when this started because they forgot to have me come in prior to my tooth extraction to have my dental impressions done and I was asked the morning of the first surgery to reschedule after I was already there for the procedure since they forgot to get the impressions of my teeth and that meant me and my wife miss work again to come back. So they finally contacted someone to make my impressions that day in a rush which resulted in my upper denture plate having the teeth offset and not centered but since they worked with me to do everything that day I let everything go without making complaints. But now when going back to have the next stage done I was told they couldn’t do the procedure and told I had to drive to the other location further away and again I asked about my patient rights of me choosing to stay at that location in Lavale Maryland and I was told again that they weren’t doing it. The whole time this conversation is going on with myself, my wife, and the two Aspen dental employees there are two other patients in the waiting room listening to everything being said and that was breaching my privacy and patient information. My wife and I walked outside and were still confused about the situation and them refusing to do the procedure so after talking for a few minutes we were thinking they might have misunderstood what I was trying to ask and that I would rather the new surgeon there to just go ahead and do the procedure. We went back inside and one employee was on the phone and asked us to wait a minute and she would help us again. So once off the phone, I asked her if it was possible for the new surgeon to perform the procedure and at this point the dentist Darcy Allen came out to the front desk and started saying very loudly that we didn’t understand and wasn’t listening to her and this was all while there were four other patients in the waiting area no, again hearing everything about my care and concerns. Darcy kept getting louder and stated we didn’t understand and wasn’t listening but they were not doing the procedure since they received a message last night about Dr. Kim wanting to continue the surgery on his own patients so those patients needed to go to Hagerstown Maryland and then she yelled that is was closer to us and the one employee mentioned to the Darcy that no that location was actually over two hours away from us. Still, at this time Darcy didn’t listen to my concerns about being told that I didn’t have patient rights on wanting to stay at that location since that is where I started my care six months prior and they already had all my records there. Darcy still continued to be aggressive in her language with the other patients still in the waiting room behind my wife and me. Darcy then yelled and pointed towards the front door and told my wife and me that we needed to leave and she meant to leave now because she wasn’t listening any longer and I wasn’t allowed to come back to that office for any other care and if we didn’t leave now then she was calling the law on us. Darcy continued to yell as my wife and I were walking towards the door, the other patients sitting in the waiting area stared and watched us walk out the door. Once getting out of the vehicle my wife and I was completely in shock at how we were treated for no reason at all and also having the other patients in the same room hearing everything. At no time during this issue did they offer to have us go to another room to explain their reasoning.
After leaving this location my wife tried calling Aspen dental about what just happened and asked why was I told that I couldn’t go back there to get the rest of the stages completed. Since it was Saturday she wasn’t able to get in contact with the main office but somehow was transferred to the Harrisonburg Virginia location. The woman she spoke with stated she wasn’t sure why I was told I’d have to go to another location to complete the process since that was where I had all the dental work completed and she had never heard of a surgeon telling their patients they were required to follow that doctor to another location because if he had moved out of state that isn’t possible for people to follow them elsewhere. My wife explained that were the concerns I had and that were the questions I was trying to ask and the dentist there wouldn’t listen. The woman stated that Dr. Scott could assess what I was needing to be done and see if he was able to do it at their office in Harrisonburg Virginia and she was able to get me scheduled for 10/10/22 for Dr. Scott to see what he could do for me. So once getting to the location in Harrisonburg on 10/10/22 the receptionist was very pleasant and checked me right in, we only waited a short period of time in the waiting room once in the back myself and my wife explained what happened at the other location, and that their doctor was to assess what he would be able to do and that they would have to request my dental records from the Lavale Maryland location. Once in the room, Dr. Scott and his assistant came into the room and it was a very pleasant experience with all the team members within this location. My wife and I explained again to Dr. Scott and his assistant what happened at the other location and he started pulling up my dental records to determine what would need to be done. Everyone in this office listened to the concerns I had and was very willing to help out with the next stage of my dental work. Dr. Scott talked with the office manager and explained that he wanted to help me out and do the next stage of my procedure that day since we traveled there and after not having this done on Saturday. Dr. Scott and his staff continued to treat me and my wife with the most respect and an amazing experience with all the care provided. Dr. Scott was able to unearth my implants without any difficulties and his assistant was able to get my lower denture to set in perfectly then I was scheduled to come back in two weeks to have my impressions made for my permanent teeth. Again everyone in this Harrisonburg Virginia office was very professional and showed they cared for their patients and for the services they were providing to each patient they cared for. My concern is that I would like something to be done to Darcy Allen for the way she treated me and breached my patient's privacy and showed very little respect for my rights as the patient.
Desired outcome: I'd like the dentist at that location to be looked into for breaching patient privacy and my rights.
Extraction of impacted wisdom tooth
During the weekend of September 24, 25, 2022, I developed a toothache. I moved to Tarpon Springs, Florida last year and did not yet have a dentist. On Monday morning, September 26th, I called a dentist who was recommended to me but was unable to get an immediate appointment. Luckily, or so I thought, Aspen Dental was able to see me that very morning. I informed them that I only wanted the problem taken care of and that I would come in for a regular checkup at a later date.
They did X-rays and informed me I had an impacted wisdom tooth on the upper right hand side that appeared to be decayed and would need to be extracted by their oral surgeon. The dentist said she would prescribe me some pain medication in the meantime.
The guy that handles the scheduling told me it would cost me $606 after insurance and that I would need to pay upfront before they would schedule it. So I paid. I asked if I would be knocked out for the procedure and he seemed surprised that I asked. He said I could be but it would cost me over $500 more. I declined because I’m a 71 year old woman on a fixed income. He then tried to schedule it for the following day. I couldn’t take that appointment because hurricane Ian was supposed to hit our area directly and my park had a mandatory evacuation in place for 7 a.m. the next day. I had to leave. The next available appointment wasn’t until October 6th in a different office about 8 miles away. I scheduled it.
The pain I was experiencing became excruciating. The pain meds had codeine in them and were making me sick. I couldn’t even get out of bed. I made it back to Tarpon Springs on Friday, September 30th and placed a call to the Tarpon Springs office to see if I could get something without codeine. The dentist who had seen me then prescribed me amoxicillin and ibuprofen which after a few days helped tremendously.
The day before the surgery, I called the New Port Richie office where the procedure was taking place and asked if I could drive myself to the appointment and was told I could since I was only getting Novocain. A friend of mine wouldn’t hear of it and said she was going to drive me anyways.
The next day, October 6th, I showed up for my 10 a.m. 15 minutes early to complete more paperwork. The surgeon was running behind and I wasn’t called in until 10:40. When I sat in the chair the assistant showed me the X-Ray and I noticed the impacted tooth was at a slant kind of above the tooth next to it. I asked her if that would make it harder to remove and she said no. When the surgeon came in I asked him if I would have any stitches. He said it was unlikely. He then administered three shots of Novocain which were like nothing I had ever experienced. They were so painful and the third one actually ended with a flash of extraordinary, burning heat.
What happened next is still very difficult for me to even think about. The surgeon was pushing and prying so hard I thought my jaw was going to break. The crunching and cracking sounds were unbearable. He told his assistant to push the other side of my head toward him. I was right in a vice. He finally got the tooth out and proceeded to give me stitches. He then left the room and the assistant was rattling off things for me to do and not to do. She put gauze in my mouth and handed me some gauze to take home then walked me to the front where my friend was waiting. And I was out the door, trembling, shaking and now starting to cry. They didn’t even schedule a post op appointment…not that I would have went. I have never received any type of follow up from them, unlike the numerous texts and emails I received about my appointment.
It has now been 4 days since this happened and I still feel traumatized.
Desired outcome: I would like monetary compensation and I would like to make sure this never happens to another patient.
Here are some photos taken October 8th and 9th, 2022.
Being forced to pay for Motto treatment after they said they were stopping treatment.
I went to the Oak Ridge location where I began treatment with Motto aligners. At a certain point in treatment (pretty much the end) week 17/22 my aligners weren’t shifting my teeth correctly. They removed my attachments to make new aligners. I waited from April until Sept and heard nothing from them. I finally go down in person and ask about the aligners. They say they have them, even though they never notified me. I then made the appt to get the attachments reapplied. Well, when they were reapplied the job was not done the same way it was the first time. The composite that forms the attachments was all over my teeth and the attachments themselves were not even fully shaped to attach to the aligners. I call back to let them know and they schedule me to come back two days later. When I show up that day they ask to speak with me for a second and they tell me that their Orthodontist sent an email saying I didn’t necessarily need the attachments and I could continue treatment without them since my teeth didn’t need to shift that much and they would remove the attachments from two days prior. I asked to see the email, to which the front desk lady replied, oh sure, what’s your email and asks me to have a seat. (Still haven’t seen the email they claimed to have gotten). Next thing I know, the office manager comes and takes me to her desk to talk. Where she proceeds to tell me that they will refund me my money for the Motto treatment. Because they were just going to stop all treatment on Motto since they have had too many complaints/issues and don’t even have a smile advisor (the people trained to apply the attachments)on location. (Turns out it was a trial run of their wanna be version of Invisalign, which they fail to mention when you sign up). I said, oh ok, so what does that mean? She says you’ll get all the money back for that treatment and you should hear from the (I guess) region manager in a few days. She goes on to say that if I want to continue treatment there for other things I was welcome to. I take her word for it and leave. (Since, we were best friends in high school) Well, a few days went by and I receive a letter saying I’m no longer welcome at any Aspen Dental location and still no word about the refund. At this point I know I’m getting the run around. Why should I have to pay for a treatment that I did not receive? How can they half way shift your teeth, then say oh, we aren’t gonna do that anymore and force me to pay for it?
Desired outcome: I want my money back and more! Especially, if this effects my credit!
Not sure how to edit complaint. However, I forgot to mention that when I finally got the readjusted aligners I waited six months for I had 18 more aligner trays I needed to finish. None of that treatment was revived at all!
Billed for procedure that did not happen
I would give NEGATIVE stats if I could. NEVER go to an Aspen Dental! I went there over a year ago, they kept billing me for Flouride treatment that I did NOT get (because I knew it was not covered by insurance.) Every bill I got, I called and they said they would take it off and take care of it, around 3 times. I stopped getting bills, so I figured they finally took it off. Today I got notice from a collection agency! Saying that Aspen Dental sent me to collections for that $21 Flouride treatment... that I NEVER even got!
Deep cleaning.
I stayed confined during the Pandemic and had not visited the Dentist for about three years. It was time to repair the damage done. I went into Aspen dental at office#3369-Poninciana Fl on September 9, 2022, at 10:00 am for my free exam and requested a deep cleaning. They X-rayed my teeth, and I was counseled on what needed to be done. They said they could do the deep cleaning that day and gave me a cost of $597.00 which I agreed to. I have a knee replacement, so I needed antibiotics and they said they had some to give me, so I agreed. I went through the procedure and when finished I was a little dizzy which I just put aside and went home. I got very woozy and felt terrible so I went to my Heart doctor the next day for advice and was advised to have a loop put in my chest to monitor my heart to see what the problem could be. This is all beside the point. The problem I have is they billed me $597.00; They also billed my insurance company $2,686.00 which is a total rip off for a deep cleaning that only took one hour. I contacted my insurance which paid Aspen Dental already, and I have to pay my credit card yet which I will pay off. I advised my insurance company that they have been ripped off by Aspin Dental and I have also been ripped off. I have been trying to get ahold of Aspen Dental, and also tried to get ahold of the corporate office with no Avail but It is next to impossible to get someone to answer their phone. My advice to anyone that reads this is to tighten your belt if you use their services because you will pay for it. I have never been charged so much for a deep cleaning.
Sincerely,
[protected]@aol.com
Desired outcome: I'd appreciate a response and will not be using their services ever again.
dentures
went to get dentures made for myself and another friend went together both needing new dentures made hade two sets of bottoms made and one set of tops fit pretty good for both of us could not get the bottoms where we could eat with them took them back to get our money back said it would take 7to10days still no money we are on social security and couldn't hardly afford these in the first place need our money back so we can go somewhere else thanks Jeannie green
Desired outcome: i want my refund like i was promised we made 8 trips to jasper
Dental Implant
I am having a tooth replaced by implant at Aspen Dental in Yulee Florida. All prep is complete. But now I'm asked for $2200 more for the tooth itself.
Someone dropped the ball.”
Thus far they are just ghosting me.
This process began in January 2022.
I was given a quote of $4766 and had that amount forwarded from Care Credit to Aspen Dental. No one ever mentioned an extra $2200 throughout the entire process. Impressions were taken and the implant was made. I arrived to have the implant put in and was told then it would be $2200. But there is no record or reference to that amount anywhere.
Aspen gives the impression that they want to help and facilitate but they are never available to do so. The clerk couldn’t explain the extra amount she had no context available to her. She was just there to ask for the money.
To make a long story short, they are holding the implant as leverage and not completing the job because someone in their office has made a mistake and now they’re back pedaling.
I called the office yesterday and was transferred to the Kingsland office because of issues in their communication system. The gentleman understood my issue but said he would contact the Yulee office and they could expedite. This has been going on for a month. The office never calls or requests I come in. Meanwhile I have a post with no implant.
Whatever you can do to move this forward is greatly appreciated. Thanks in advance.
Frank Aquino
[protected]
[protected]@yahoo.com
Desired outcome: Implant installed at no additional cost.
Teeth Cleaning
Let me start out by saying "I just wanted to get my teeth cleaned".
I am recently retired and have a Humana Preventative Plus insurance policy. It had been very hard to find a provider that would take this insurance.
I set up an appointment to get a cleaning scheduled. I was told that x-rays and a pre-evaluation would need to be performed before an appointment for cleaning could be set up. I was told that my insurance would cover that.
The day of the pre-evaluation, x-rays and a 3-D image were taken of my mouth. I asked again if this was covered by my plan. I was assured that it would be. The cost was about $200.00, but was told that Aspen would waive the first visit cost if not covered. When I received the billing, Humana only covered $50.00 of the x-rays (bitewing), the rest was not covered. When asked about the remainder, I was told that if I did not have insurance the first bill would have been covered by Aspen, but because I had insurance the remainder was my responsibility - $148.00!
I did set up a cleaning appointment. The staff told me that the cleaning would be covered by my insurance. When I arrived for my appointment, I was told that there would be an additional $85.00 charge because my insurance would not cover the "enhanced" cleaning that my teeth needed. When I inquired what "enhanced" was, it was stated that I was given that information in the meeting that I had to determine my dental treatment plan. That meeting did not happen. When pushed back and questioned the additional charges, the technician said she was not feeling comfortable, and the discussion was no longer productive. She left the room.
The office manager came in and said they (Aspen) would not take me on as a patient and escorted me out of the building.
As I see it, the minute I called into question their insurance billing practices and lack of transparency, I became a threat. This is the first time I have been kicked out of and banned from any business. I have been working with the public my entire career and this was the most confusing situation I have ever witnessed!
Desired outcome: My money back from the first appointment that I had to have performed before I could get my teeth cleaned. Which did not happen.
Aspen Dental/ Appointment dissatisfaction
Aspen Dental in Evans Ga located at 3809 Evans Mill Dr Ste C Evans, GA 30809, has scheduled a dentist appointment for me two separate times, one hour one way for me. Once arriving they told me TWICE that my dental appointment had been canceled due to not confirming my appointment. I informed the lady that I had never received a call and that me making the appointment would be my confirmation for my second appointment. So twice in Evans was not the worst of it. Aspen Dental in Augusta Ga, located at 3456 Wrightsboro Rd Augusta, GA 30909, made an appointment for me. Before hanging up the phone making the appointment I told the lady what had been going on and she assured me that, that would not happen again. Well, I show up to my appointment to be told that they had to cancel appointments due to lack of work force and my name just happened to be one. Without notice. Where does it stop? When does it stop? When you have no business due to bad reviews and word of mouth? Taking my business elsewhere.
Desired outcome: I would like answers to why I had to drive 3 different times, 1 hour one way, to get no help with treatment of mouth. My mouth is in pain and has a smell to it. jeremymullins.[protected]@yahoo.com [protected]
I am upset with Aspen Dental because of the unwillingness to work with me as a patient on finances. I just through paying $700 this past Friday. I had a dental appointment today Sept. 26th and the receptionist told me I owed another $147 which I didn't have. She didn't want to work with me and I walked out. The First time I went to Aspen Dental I was done the same way. I decided to give them another chance after not going to a dentist for about seven years. I am being done the same way. Your about to lose a patient again unless I can be worked on the financial part then I will go to another dentist. I only make so much money. The cleaning I was supposed to have today I want another appointment without having to put up another $147 and I will pay on my next payday. The choice is yours if you still want me as your patient
Dentures
I went to Aspen Dental here in Valdosta Georgia. Which was recommended by my dental insurance. I asked for a deep clean and top denture to be made. A pen applied for a $3000.00 loan in my name that I didn't agree to I wouldn't have agreed to a loan of that amount. They did a horrible job with the dentures. In other words I was told that I had to except them even though they don't serve the purpose. I asked for a copy of the bill so I can see what I was being charged for it took 3 hours for them to make up charges but they left out the dentures.
Desired outcome: I'm not satisfied with Aspen service nor them applying for a $3000 loan without discussing it with me. I feel that Aspen should repay that loan and never request a loan in one name without telling the individual the amount.
Lower Dentures
September 13 2022 i called corp canplain about my lower dentures. allthey said ,after i told the person that after taken a bite , the fall off. of my lower gu there m. they go its sits on top ,of gum. that theres nothing they can do ?why could they put it over top ofgums. so now i can not yous them ';.so igot yous an ask to aspen to call me Larry Ashby at [protected] address at351 Walnut street Columbia,Pa 17512 to discuess about money return email [protected]@gmail.com
Dentures
First things first, I came to Aspen Dental for help! I have a full upper dental plate and two molars left and right which secured the denture, I had only one tooth on the bottom which was broken and I could not chew anymore. I was a mess.
I am a 75 year old veteran seeking help , The Veterans Administration does not treat dental work unless you are 100% disabled I am only 50% living on Social security. I found myself needing dental work so I came to Aspen Dental Mount Pleasant SC 29466. I spoke with there manager Michael, he said he could help me. I showed him smiling upper teeth and explained he could match the teeth and the smile. I was able to get financing through Care Credit. $2800. Michael introduced me to one of your dentists. I asked him could he duplicate the same look smile. He absolutely said to me he could and even better! Now he showed me some sample teeth color, size gum variations and explained to me these would be my temporary dentures and would need to ware them for 10 to 12 weeks to allow my gums to heal..
Now the problem ! I came back to Aspen Dental for the final dentures and have new cast of my jaw for the new dentures . NO Dr. Ioulo (noy sure of the spelling) and manager Lauren explained the dentures I was wearing were my actual dentures. I tried to explain that this was not, and the final dentures were to be as the ones I had. So they continued to explain that was the finished product .
Today I called 09/14/2022 spoke with Lauren explained my problem with the shifting, biting ,off center, falling out of mouth when chewing. Her answer to this was she has no technician to fix the problem so she gave me a phone number to call for an appointment in Aspen in Charleston for a fitting.
Now I am beyond myself I came to Aspen Dental for help! now instead I walk around literarily with my dentures falling out of my mouth when I try to eat and covering my mouth when I meet and greet someone because even my smile is gone because the dentures are to small and don't show as they did before. What a mess
Desired outcome: I wish to have some from Aspen Dental to analyze and correct this horrible mess I an so humiliated that a company could do so wrong by hurting a 75 year old man, Veteran needing help.
Aspen Dental In-depth Review
Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.
Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.
Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.
Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.
Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.
Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.
Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.
Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.
Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.
Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.
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My husband, Charles R. Clegg, had dental work done which began on April 18, 2022. Before any work was done we met with the Finance Manager who said the total price would be $3,489.00. (We have the original sheet to prove it.) Over the course of several months, the workmanship proved to be very shoddy. For instance, when my husband complained about the partial being uncomfortable with wires poking into his gums, he went back to show them. The dentist who looked at the work agreed it was not done properly and redid it. Now, after waiting several months, he went to his appointment this morning to have the final impression made and when he walked in was immediately told to speak with the Finance Manager who said he owed another $840 to complete the work. NEVER, AND I MEAN NEVER, WAS THIS MENTIONED WHEN HE WAS TOLD THE TOTAL AMOUNT DUE TO DO THE WORK! If something isn't done soon to correct this matter, we are going to file a lawsuit! (By the way, I am his wife and I was with my husband when we met with the Finance Manager originally and NOTHING WAS MENTIONED AT THAT TIME THAT AN ADDITIONAL $840 WOULD BE DUE TO COMPLETE THE WORK!)