Zoobler.com — Let the buyer beware!
"Let the buyer beware!" is how zoobler.com responded to my complaint of false advertising.
Here is my complaint below and their response :
The company offered a DCS model #BGB48-BQR grill on special for $2,799.00 on their website www.zoobler.com
The front page on their web site said they were running a liquidation sale pricing. On5/21/07 I checked the website at 7 a.m. CST and found the pricing for the grill to be $2,799.00 and the time remaining for the sale to be 24 hours. At 1:30 p.m. CST I called the [protected] sales number to order the grill. They told me the pricing was no longer good because they were out of the grill. I checked their web site and it still showed 18 hours left on their liquidation sale however the grill price had know been raised.
I spoke with the Sales Manager, Becky, and explained to her that no where on the web site was there a notation of "limited to on hand" quantity product or I would have called sooner. I told her that I went strictly by what they had on the front of their website as far as time I had to place the order and the available pricing. I told her i could wait a few weeks for the grill to come in if they were out. She was not willing to do that and only offered to try and sell me something else. I told her that I wanted this brand and I had verified that it would fit in my outdoor kitchen. She again tried to offer me another brand. I told her that was unacceptable and they should have something posted stating limited quantities instead of a limited time and number of hours left to buy message if they were not going to honor a price. I was transferred to "T.J" customer service manager who basically stated the same thing as Becky. I explained there was nothing on their website to state that this was "limited quantity" only "limited time". He responded that his company could change the sales policy at their digression regardless of what was posted on the website.
I don't feel that the business practices posted on the company's website are clear or ethical. If they have a limited quantity of something, let the consumer know. As far as I know they never had the product and they were just trying to sell me something else.
RESPONSE from zoobler.com :
Zoobler.com and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Although we strive to make our site as error free as possible, we unfortunately occasionally offer information or pricing that is not correct or accurate. At the discretion of Zoobler.com we may modify orders, cancel orders, or take whatever appropriate actions as we deem necessary to alleviate the situation. In the event information we provide results in property, physical, or other harm, we assume no liability. All pricing and product offerings subject to change at any moment with out notice. Caveat Emptor.
Be forewarned this is how zoobler.com dealt with my complaint. In their own words, buy from them at YOUR own risk.