Zelri Properties
Reviews and Complaints

I second this. You legit have to beg for your deposit. It’s been 4months since I’ve moved out, till this day all I’ve been getting is empty promises. I regret the day I considered moving in with them, but I believe our reviews will be of help to someone else who is considering moving in with them. Their service is the worst, their lease is of no importance because they do not abide by it. The same energy they put in when they want their rent is the one they should use in refunding people. They are the worst!

I reported a toilet that is leaking at 90 Willowbrook, Kosmosdal with the Zelri properties office beginning of March 2016 and spoke to a Zandi. A week later I sent an email to Chantal and copied Zandi to remind them as I had not been contacted since I called to report the leaking toilet. Another week later, the care taker of the complex saw me parking my vehicle and getting in to the house and came to me to tell me that the maintenance guys are around the complex and would like to have a look at the leaking toilet. I told him I was actually at the house to pick up documents for a meeting I was rushing for but from the meeting, I could rush back so they could have a look at the toilet. The care taker was gone and 5 minutes later one of the maintenance guys was at my door and asked to please just give him a minute to check where the leak is. I did and he ended up trying to fix the toilet, and when he left, he told me the toilet was fixed and it should be fine. I noticed 2 days later that the toilet was still leaking. I phoned Zelri properties office and got hold of a Zandi again. I told Zandi that the guys came to fix the toilet but it is still leaking, I then went further to ask her to please next time to inform me to make arrangements when they will be sending someone, at least 24hrs prior. Zandi responded by saying that they had asked the care taker prior to arrange with me so it is the care taker that never made the necessary arrangements, so I asked Zandi to please then speak to the care taker to make sure that happens. Two weeks later after that telephonic discussion with Zandi, night of the 11th April 2016, around 20:00, the care taker knocked at my door and informed me that a maintenance guy by the name of Jan would like to come through the next day to replace the toilet system. I told the care taker it is fine I could make time during the day from 15:00 but unfortunately in the morning I have meetings confirmed to attend to. He asked if I could not leave the keys with him if I was comfortable of course and I told him no I was not comfortable with the valuables in the unit, so he understood and said no he will let the Jan guy know then. I went as far as taking the Jan guy's number so I could phone him as well to confirm times with him for today. This morning, 12 April 2016 around 09:00, as I was preparing for work, meeting I was already running late for, the care taker knocks at my door and tells me that Jan is insisting that I wait for him he is on his way because he is traveling in the afternoon to Cape Town. I said to the care taker no that is not what we had arranged, as it was I was rushing for a meeting but I said to the care taker I will call Jann. I then phoned Jan from my phone and told him that apparently he was insisting that I wait for him to replace the toilet system because if he does not do it when he arrives the morning he will only be able to make time again next month! I told Jan, this toilet was reported beginning of March already, and I was only told last night that you would like to come through to replace the toilet the next day and no time was confirmed. Jan was aggressive, basically trying to bully me to stay for him because him and his office do not know how to communicate effectively to the tenants, and with respect as it is a private space they would be working in. I sent Jan a msg to let him know I shall phone the office then. After my meeting I phoned Zelri Properties office and spoke to a couple of people and eventually I was transferred to a Zandi. I told Zandi my complaint once again and she told me that it it not their fault because they send people to fix the toilets and the care taker confirmed that he was always informing me and arranging prior for the maintenance guys to come through, and went further to tell me that was what Jan and told him this morning. She told me that who is lying then between me and Jan and the care taker, because apparently even the care taker confirmed to her that he is always making arrangements, apparently the three times the guys had been "assigned" to my unit. She also further confirmed that Jan is traveling the next day, 13 April 2016 to Cape Town so he has to do the job today. I said to Zandi I do not have a problem with today, 12 April 2016, I can make time @ 15:00 and did tell the Jan so but he told me that he was traveling to CPT the same afternoon. Zandi then said to me no Jan will not be able to fix the toilet at 15:00, him and his team are driving back to the offices now, and she cut off the phone on me!

Regards
Busi Ngcete
90 Willowbrook
b.ngcete@gmail.com
[protected]

I MOVED IN TO TINY MEWS FLAT ALONG FRED NICHOLSON, GEZINA, A FLAT GIVEN BY ZELRI PROPERTIES IN OCTOBER, DURING MY FIRST MONTH STAY I TRAVELED TO SWAZILAND BEFORE I CAME BACK HOME THEY ALREADY BROKE INTO MY FLAT AND THEY MADE AWAY WITH PROPERTIES WORTH OVER 150, 000 rand WHICH INCLUDES OUR JEWELRIES BOXES, TO THE EXTENDS THAT THEY TOOK MY NEW BORN BABY'S PAMPER AND TISSUE PAPER, THE POLICE CAME AND MAKE SOME FINGER PRINTS, WHEN THE AGENT FROM ZELRI PROPERTIES CAME DOWN, HE SAID WE SHOULD REPAIR THE DOOR THAT THEY DON'T WANNA SEE THE DOOR LIKE THAT. NO HUMAN FEELINGS IN HER AT ALL.

SO WE DO NOT HAVE CHOICE THAN MOVING OUT OF THE HOUSE AND RENTED A WELL SECURE COMPLEX, BECAUSE THE REMAINING TENANTS SAID OUR FLAT WAS NOT THE FIRST FLAT TO ROB, THAT THEY ROBBED LIKE 3 FLATS BEFORE US AND I EVEN MET A WOMAN WHO WAS ALSO A VICTIM BUT SHE'S YET TO MOVE OUT. THEY ALL TOLD ME THAT THE THIEVES ARE LIVING IN THE FLAT WITH US AND EVEN THE CLEANER WAS THE NO1 SUSPECT, BUT ZELRI COULD NOT DO ANYTHING ABOUT IT. AFTER MOVING OUT I REQUESTED FOR MY DEPOSIT FROM ZELRI THEY WENT AHEAD AND BROUGHT LIST OF DAMAGES IN THE HOUSE IN WHICH THE FORMER TENANT ALREADY PAID THEM TO FIX AND THEY SAID ONCE THEY FIX IT THEY WILL REFUND MY BALANCE AND DEDUCT THE EXPENSES FROM IT, I DID COMPLAINED THAT I CAN NEVER TAKE THE LIST FROM THEM, BUT WHEN I DIDN'T HEAR FROM THEM AGAIN BECAUSE WE EXCHANGED EMAIL, SO AFTER 7 WEEKS WHICH IS ALMOST 2 MONTHS I DECIDED TO GO TO THE OFFICE TO KNOW WHY IT'S TAKING SO MUCH TIME TO RECEIVE THE DEPOSIT, WHEN I GOT THERE AND I WAS FORTUNATE TO MEET NELLY, YOU CAN NOT IMAGINE THAT NELLY TOLD ME THAT THEY CANNOT GIVE ME ANY MONEY, I ASKED WHY AND SHE SAID SHE IS NOT GIVING ME ANY MONEY THAT I SHOULD GO AND CALL MY LAWYER IF I LIKE. I WAS LIKE IS THIS A JOKE OR WHAT? BECAUSE WE HAD EMAIL CONVERSATION FOR OVER 4 WEEKS AND SHE NEVER TOLD ME SHE IS NOT GONNA GIVE ME. IN FACT I FELT LIKE CRYING BECAUSE WHAT HAPPENED TO ME IN THAT FLAT MAKES IT SO HARD FOR ME TO LOSE EVEN 10 RAND BECAUSE I AM JUST TRYING TO RECOVER.

BROTHERS AND SISTERS,

PLEASE BE AWARE OF THE DEPOSIT SCAM FROM ZELRI PROPERTIES AND DO NOT EVER RENT A FLAT AT TINY MEWS HOUSE, FRED NICHOLSON STREET, GEZINA. BECAUSE PEOPLE ARE LIVING WITH THIEVES THERE AND I WOULD BE GLAD IF YOU COULD PROTECT YOUR PROPERTIES AND LIFE.

I HOPE THIS WARNING IS ENOUGH.

BYE

It's 2014 and this is still happening! It's about time I involve my lawyers now and the rental tribunal!

I was renting a flat with Zelri Propeties for almost 2 years. I looked after that flat is if it was my own, no damages happened watsoever. On the 31 of October 2011 i moved out, cleaned the flat and left it in such a very good condition.I paid all up the electricity bill and handed over the keys and the receipts of payment. I am waiting for my deposit refund even now, I have tried eveything to get it back but it seems as if they are not willing to refund me my money. Its almost 4 months since I have been waiting and I really need this money because to be honest nothing needs repairing in that flat.

It seems this has been happening to others cause mine is now 6 months there are ignoring my emails, what should I do really to get back my money?

I'm also in the same boat, its been two months since I moved out. Now these guys are giving a run around instead of paying my deposit. Spoke to Emelia as Lizelle is for ever in a meeting or busy. When I was a tenant I always paid my rent in advance. All I want is my money back

It took them 5 months to pay me back my deposit, which half of it was short. And i was told they paid the cleaner, who cleaned the flat after i moved out 2 months after.

these guys like giving you a run for your money! i am so tired of dealing with them! they keep tossing me around, one moment i am speaking to margaret who doesnt even seem to know what she is talking about then i am speaking to nellie and her response is always, GIVE ME YOUR NUMBER I WILL CALL YOU BACK!, next thing i try Chantal and she doesnt even pick up her phone! try not paying your rent on time and see what they do! it makes me so sick. i will advise everyone to never rent units from them. all is good when you move in but moving out is such a nightmare.

omg!

They paid me back my deposit but it was short of some money which they said they paid for cleaning the flat. When i moved out of the flat i cleaned it but it took them a month to go inspect it obviously the flat will be dirty at that time. I can tell you now, that's how they do business it seems. I'm sure there's a lot of people out there who are quite about the service as well.