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Our company provided racing unifroms and crew apparel to this company for their HootersnProCup team 4 years ago in exchange for three websites, both at a value of over $20, 000.00 each. We have been in contact with them hundreds of times that are well documented with continued promises of "It's almost finished". They sent us a front page after three years with one of our competitors uniforms on it after I had sent hundreds of photos, and statements from 50 or so customers. Needless to say this company does not provide any services other than wasting your time and money
The complaint has been investigated and resolved to the customer’s satisfaction.
We needed our website redone as soon as possible. I interviewed several companies, and chose Yerasoft because they said they would get it done in 4-6 weeks. They said since they would rush it, they needed to be paid in full. I paid them $2400, and sent material for them to get started. I called at 4 weeks to find out why no one had contacted me. I was told, "these things take time." I called at 6 weeks to remind them it was deadline, but no one contacted me yet. They said they were taking 6-8 weeks, and someone would call me. No one called. I called again the following week, and they said they were taking 8-10 weeks. I told them, we are a remodeling company, we can have extensive complex remodels and additions done in a couple weeks, how can a website take so long to provide proposed templates? I contacted them in a week to say no had called me. They said it was in production and almost done. I asked how it can be almost done when I had not talked to anyone, seen any proposals, approved anything, or provided any content? They said they would call me back. No one called me. I wrote the owner of the company who sent me the e-mail receipt of the charge to let him know that we were promised a website in 4-6 weeks, and it had been 12 weeks and we had heard nothing. I said it had to be done within 2 weeks for a direct mail campaign that we could not delay. He e-mailed back that someone would call. No one did. I notified the credit card company and disputed the charge. FINALLY someone from Yerasoft called, but it was to tell me that they purposefully do not put a completion date in the written contract so we would not be able to get a refund. Sure enough, they wrote the credit card company, claiming they had worked hours, and had copied from our old website and put it in a generic template. It did not even have our logo it was so generic and quickly thrown together. The credit card company charged us again. I did research on the internet and found many postings of people who also have encountered the same scam/rip-off. One guy shared when he told them he was going to report them to the BBB, they laughed at him. They are rated D+ on the BBB because of the number of complaints and unresolved disputes. Please help us get our money back. We hired another company who had our website done in 4 weeks.
Our company needed our website redone in 5 weeks, and interviewed several companies. Yerasoft was hired to redo website. I called at 6 weeks, asked why no one had called yet to even discuss the design, and was told they were running 6-8 weeks. I called the 9th week, asking why had no one called to let me know of any problems, and was told they were running 8-10 weeks. The 11th week I again had to initiate calling and pursuing and they said it was in production, and would be done the following week. In the fourth month, no one would return my calls. I gave an absolute deadline via phone message and e-mail. I checked the BBB and found they had 36 complaints against them. Five months after hire, two weeks after we fired them, they started trying to collect full payment of the website they never delivered. Buyer Beware!
I know how you feel, they took me for $3, 000. If you find a way to get your money back let me know. [protected]. If not just keep on sending these complaints to drive away their customers. We need help from Dateline News!
Samson,