Y-G review: Items broken

Items delivered in a flimsy bag. 5 items broken and writing smudged.

Requested a full refund, only received partial. I offered to return items, they say its too much hassle. Over 100 messages sent. So hard to get Ebay involved in requesting money back. They insist on me returning items, but you need to print return label. What if you haven't got a printer. Can't actually get to speak to someone. There is no customer service from either

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