Placed order April 17th for two blouses and a dress. One was advertised as being linen. Became apprehensive about the order after searching online and requested the order be cancelled the very next day. Since payment was made via PayPal they were alerted as well. Contacted company by email and after two days was told part of the order was already shipped and they would refund the third item. When the two items were received, they were totally not as advertised and very poor quality. Pics sent to PayPal and placed on the company's FB page which is where I saw the ad. Third item never shipped and never refunded. PayPal has not done anything thus far to resolve. I've added a pic of what was ordered versus what was received. Buyer beware. DO NOT order from Urban Storms Boutique. They will take your money!
I placed an order in early August. It arrived as two separate deliveries in Mid September. The sizes which were all the same size on the tag varied in actual size by two to three sizes smaller and larger. I only ordered from this boutique because it said I could return items at my expense if I didn’t like them or they didn’t fit. However when I followed their return instructions to email them….. they blocked my email. I even tried to email them from my work email and the same thing….BLOCKED! Do not order from this company. The clothing is of poor quality and the customer service does NOT exist!
BUYER BEWARE. This company is a total SCAM. They advertise unique quality clothing, but they send you something that literally belongs in the trash. The quality does not match, the patterns and fabric does not match, and there are no tags on the clothing. Imagine my shock after waiting over a month to receive. Don’t be duped like me. These items are cheaply made. I wouldn’t even pay a penny for them. DISGUSTING business practices and to make matters worse, you are expected to send the garbage back to China at your expense (which is very costly) to get your money back. So basically, I am out $80+ dollars and I still have not received a refund. See attached photos for yourself…these are just a couple of examples of my order. Advertised item on left vs what was received on right. What a expensive lesson to learn! Needless to say, I am furious.
I ordered the SAME floral print shirt and was never able to return. The shirt I got was such poor quality, the edges weren't even finished. Total garbage.
Also had/having a horrible experience with Urbanstormsboutique. Hated the quality of the clothes I ordered. Sent email to return, but never heard back. Finally sent message on messenger and they finally responded. Tried to convince me to keep the clothes. I said, no, I want to return them for my money back. Had to send them via usps and cost $70. 2 months later, my package is being held in customs in China. Has been there for a month. Messaged company and they said they would refund 1/2 now and 1/2 when they receive it. I am guessing it will be stuck there indefinitely and I am out of my money and luck. Expensive lesson learned.
Buyer Beware: Never, I repeat, Never order from UrbanStormsBoutique. The merchandise is made from cheap material, there are no tags, sizes are questionable, and it looks like a child with no skills made it.
Also, it took a LONG time for the order to arrive. On my UPS app, it went from Illinois, to California, then to New Jersey and finally Texas.
The company does not respond back to any correspondence. I am filling out a complaint with PayPal as well. Who knows if I will receive my money back---this is a total scam of a company.
Been waiting 42 days and still haven’t gotten my clothes!
Tracking said it went to LA now it says it’s in New Jersey!
HUGE mistake to buy from this site. It comes from China and when/if you get your order there is no receipt, no instructions of how to return it. You’re pretty much just out of money
This is a horrible company. I ordered alot of clothes and only 2 pieces even had the size on it, Out of 6. They looked like they sent whatever they rolled off the sewing machine...
dont cate what size it was because there were No tags on the clothing at all.. Cheap cheap cheap. Then they want to sell us more to fix it. Just send it back for $56 They are disgusting. So frustrated. Never ever... expensive lessons.
I received my order from this company. Sizes are not accurate; at least 2 sizes smaller. The items were shipped from and York, but returns must be sent to China. Cheapest cos to return was $54.00. This is such a racket. BUYER BEWARE. Apparently there is no recourse; just on very expensive lesson learned.
I wish I had seen these comments before I place my order. The shirt I got was awful - nothing like the picture at all. The fabric was cheap, several of the seams were twisted, and the edges of the sleeves weren't even hemmed. It is total junk. I requested via email information for return and they offered me a 10% refund and the concession that I didn't have to send the item back. I emailed again, stating I wanted to return for full value. The only way apparently to get that is to return the item to an address in China (and they don't accept packages via FedEx, UPS, or DHL). I'm going to try to initiate a complaint through PayPal. Wish me luck!
Never order from this company! Total scam.
Here's the side by side comparison:
Do not do business with this company! Their sizing chart is way off and, although I ordered a size up, it was way too tight. They won't accept returns/offer refunds UNLESS the item arrives damanged. So I've attempted to contact them to arrange an exchange for the next size up and they don't respond. I really don't want an exchange because the quality of the items I purchased are very cheap, but I have no other choice unless I want to donate what I bought. Their customer service sucks!
I purchased three shirts from URBANSTORMSBOUTIQUE. None of which were as advertised. It took 4 weeks to receive them. I sent email for return info. Site says they will respond within 24 hrs. Still no response 2 weeks later.
I'm having the same problem with them. Their customer service is horrible.
I have had the exact same problem with UrbanStormsBoutique. Ordered 5/13/22. Rec'd items 6/10/22. None of the items were as described. Sent for return info 6/10/22, 6/15/22 and 6/20/22 and 6/22/22. Still no response back!