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I ordered a watch at www.hellorolex.com. The site charged my credit card and never sent me anything. I contacted the site by email and never received a response. I contacted the site through their IM contact and was told my order would be sent out the next day and I would be provided with a tracking number. This never happened. I contacted the site a week later, and was told the same thing that my order would be sent out the next day and I would be provided with a tracking number. Again, this did not happen. WWW.HELLOROLEX.COM is a scam that defrauds the people who attempt to buy something from it. Please avoid this fraudulent site. Upon investigation, it appears that the site is located in China. Avoid www.hellorolex.com.
I too received a watch different from the one I ordered. "Sally" advised me to keep it and purchase another at 30% discount. No, just no. I didn't want another, I want the one I ordered. I will never do business with them again. Scammers!
I would also strongly advise against dealing with these scammers. I ordered one of their watches with 'quality Swiss mechanism' which worked for about 2 days. Sally eventually agreed that I could return it but it would be costly and they seem to have quite a history of just not acknowledging receipt anyway. I don't think I'll be throwing good money after bad. My advice would be to buy a nice mid-range watch such as Edifice and at least know you're getting quality
Do not buy anything from them. I just received what appeared to b a gorgeous replica of a Panerai Submersible Flyback. It simply does not work! It is supposed to be Automatic but nothing moves. I have watched several YouTube Videos about how to manually wind it but still nothing. Sending it back is not an option since it's completely cost prohibitive. I just send a small package to my sister in Switzerland via the USPS (20 ounces) and it cost over $50.-
Beware of these scammers. I purchased a watch from hello Rolex it arrived damaged. I was asked to send it back with a tracking number which I did they now say they did not revieve it even though it has been signed for. NEVER USE THIS SITE
BEWARE: My returned watch credit (wrong model received) is still being fought for with help from my Credit Card Company, from hellorolex.com since October 25, 2010 ! I bought from replicabagswatches.com twice afterwards and have received excellent goods and service.
UPDATE: I recieved an email with the tip to go to the local watch shop cause sending back would take a lot of time and money, it should be very easy to fix it. If that would not be the case I could send it back for repair. But geuss what, I did it my self, it was realy easy. After all I'm satisfied with the way they work; pretty fast response on emails and they are willing to help. I'll probably buy one again because my wife wants to borough my U-Boat every time :)
My watch had the same trouble upon arrival; a hand was loose. I took it to a watch repair shop and they adjusted the base of the hand while I waited. It probably came loose from the handling from China. Not worth sending back for this problem. Who knows how this will escalate dealing with hellorolex.com !
I ordered a watch too and recieved the exact watch I orderer, the only thing is that the dail is slightly different(small lines in stead of month and day names).
BUT, the real test is yet to come: after two days wearing the bighand is loose! it rotates freely round, I claimed it this morning and recieved a email promptly with a request for a picture so we'll see! I'll keep you posted.
Hellorolex.com is a trap! They will substitute for whatever is in stock and then offer a discount on ANOTHER watch. To return is expensive and Sally will NOT aknowledge receipt of returns. I had to claim with my credit card company!