The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
WP Productions aka Fox International/ Food ProcessorTwice defective Wolfgang Puck Food Processor

I bought a Wolfgang Puck food processor back in Dec. After only 3 months the motor wore out, even using it acc. to the owners manual. On 3/18 I called they took my info., verified my order, took $12.95 from my credit card for shipping, & instructed me to cut off the cord & mail it to their P.O. Box. I did so that same day.

After waiting several days, still no processor. I called again & reached the same guy. He said that they had not received cord & to give it a couple more days. After time passed I called for the 3rd. time. It took me a few tries to reach a human. Either the phone # was busy or was disconnected. Finally I reached Tina. She told me the same story I had gotten before that they had not received the cord, though I knew enough time had passed for any mail to have been received between South Carolina & Florida. I asked her when to call back & she said by Fri. it would have been received. She assured me that by Friday the cord would be received.

On that Friday I called again. I reached Tina & guess what, no cord. Again I had been mislead by WP Productions. Tina told me I needed to cut off the rest of the cord & mail it in again. This time I put a tracking on the envelope. I asked to speak to a supervisor & was told one would call me back. That evening I spoke with Sylvia. She instructed me to send a photo of the now cordless food process & e mail it to her. I did so & still have not heard back other than the usual form type email that goes out I'm sure to anyone who e mails them. My fifth call was on April 7th, 2010 & I spoke with Grant. He told me the order still has not been released, but they did receive my picture.

Finally, I received the replacement food processor base but it too is defective. I sent WP an email with a video clip of the replacement. It shows that the processor will not turn to process the contents in the bowl. You also can hear a terrible noise when it is on. I made WP aware of this and am waiting on their reply.

This is the worst customer service I have every experienced with a company. 1st. a quality product with the name of a super star chef should not quit working after three months of use. 2nd. the company used by this star chef should at least follow average customer service standards.

Responses

  • Be
    bessie meier Jan 22, 2013

    I received an electric carving knife and it did not cut correctly. I was in contract with the wolf gang puck customer service in hollywood, fla. after a whole month unable to speak with anyone always get recording. I followed their instructions. I sure wouldn't recommend Wolfgang products.

    0 Votes
  • Ju
    Judy in OKlahoma Aug 17, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same story from the company. I purchased the Food Processor/Blender commercial quality. After a few uses, the contianer on top blew off, and then the rubber part on the base ripped off the base like a flat tire, leaving parts of rubber all over the walls, floor and cabinet. I wanted a full refund after reading the complaints that others were having on HSN, some catching on fire. I cannot believe a company with such a well known name, treats their consumers like this. This has ended my purchasing from Wolfgang Puck products. I had purchased a knif set from Emeril at HSN, the knif broke and I called the company for a replacement knife, they sent me next day delivery a whole new set, they did not even want the old set returned, Now that is customer service with a smile! I will purchase Emeril products again, but Wolfgang Puck can take his business elsewhere, all the reviews on the webiste of HSN were negative. HSN can get people to write a great review, but then when something goes wrong a few weeks later, you cannot go back and retract your opinion...watch out for Wolfgang Puck products, their customer service SUCKS!!! even if you have an warranty with the product and an extended warranty, they expect you to return the item at your cost, and if you do, dont forget to get a signed return receipt, then plan on weeks of waiting for help, then if they do not have our color, you are out of luck!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.