Purchased WINZIP software to recover lost documents. Performed scan. When it was time to recover found documents, the program said it had it expired and that I need to purchase another software package. I contacted text service and the rep said she needed to have access to my computer in order to fix the problem. I was certain this was a scam to gain access to my computer and refused. I requested a refund of the $39.99 I paid to use their software for a couple of hours, but so far they have not credited my charge card. I reported this purchase to my charge card company and have asked for their assistance in recovering my money.

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