Home Furniture Review of WilsonArt Solid Surface Counter Tops

WilsonArt Solid Surface Counter Tops review: Crack on the counter top

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12:00 am EDT
The complaint has been investigated and resolved to the customer’s satisfaction.
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WilsonArt -

In 1998 my wife and I built our dream home in Idaho Falls ID. We were told at the time the counter tops would COST MORE, However; the product WilsonArt would be more durable, look better and last longer than Formica.

A few months after Johnson Brothers INC. installed the product they were back to repair some cracks that started at the inside corners where the hole had been cut for the installation of the stove. The repair was made with a 1/2" overlay. Another few months went by another crack appeared at the faucet location which was repaired a few weeks after the call.

Our home is now 8 years old. The crack reappeared at the sink location. We called Johnson Brothers INC. to have the counter repaired. We was informed at this time there was a problem with the product and it could NOT be repaired it would all need to be replaced and we were on our own with WilsonArt. Meanwhile the length of the crack grows longer and longer at this time it is about 12". After a few months of this we went on line to WilsonArt and were told to file a claim with WilsonArt. Which we have done and HAD NO response. We also contacted another company who sells and installs WilsonArt. We have left messages and even gone to the store with the promise we would get some help. They finally came to our home and the price of the replacement of the counter top was 2X the original. The crack is now 24" and getting longer.


The complaint has been investigated and resolved to the customer’s satisfaction.

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Mar 01, 2015 5:31 pm EST

Have a wilsonart acrylic sink installed in the kitchen. The acrylic sink has not held up at all. We don't wash dishes on a daily basis, mostly use our dishwasher. There's only the two of us, so we don't have a large quanty of dishes to wash, even if we did them by hand. The sink has scratched and looks like a top layer or film has been scratched off. Looks bad and old, but only two years since the insulation. It stains from coffe or tea. The only way to make the scratches less obiovous is to make sure it's cleaned with soft scrub and a mild bleach solution. I have placed a plastic coated wire rack in the sick to keep dishes off the bottom and disguise the scratches. I'm sorry I ever bought this sink and would never recommend it to anyone. It's an eyesore in my beautiful kitchen. Don't buy a wilsonart sink!

Sep 18, 2014 1:46 pm EDT

To LuAnn, Frlady, BadWilsonart and anyone else with similar cracking problems, I had the same issue. Only in my case Wilsonart was cooperative and agreed to replace the sink (there's was a fundamental structural problem with the material itself for counters made in the late 1990's and early 2000's).. That's the good news.

The bad news has been on-going since the replacement:
- They sent their local fabricator to replace the sink in 2007 who came with wrong sink about which I was unaware until after it was installed
- The fabricator cut out the sink in my home vs.. outside or in his shop without using any barrier or dust removal equipment leaving behind: A large quantity of particles which in that form have toxic chemicals, a clogged drain with a leaking and broken garbage disposal, and incorrectly installed expensive sink hardware which has been unusable since 2007
- The particles were (and continue to be) distributed throughout my home resulting in extensive damaged and/or destroyed property
- Although admitting their fabricator was responsible for the damage, they refused to clean up the mess.
- I was in litigation for almost 5 years with Wilsonart vigorously defending itself by retaining some of the country's top corporate defense attorneys, leaving me with medical problems proved directly attributable to the chemicals in the home, financially devastated, a 2, 500 square foot home without a working kitchen - and much more going on almost 8 years. A house that can't be legally sold unless and until it's completely remediated (and the very real possibility I will lose it to foreclosure).

It would have cost Wilsonart a pittance to have cleaned seven years ago. Instead they chose to spend what I estimate to be several million dollars to do everything possible not to. It seems to me we're back to a country of robber barons. Please don't buy anything Wilsonart. If anyone would like to see photos, let me know and I'll upload them.

Jul 07, 2014 11:10 am EDT

Have the same problem. We built our house eleven years ago and had the same area repaired twice. Was never told about the settlement. How were we Suposed to know about it if no one let us know. Now to fix it will cost 1000.00 dollars. And it will happen again. i will never buy wilson art products again.

Apr 10, 2013 12:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I installed Wilsonart solid surface kitchen counters with an integral double bowl sink 11 years ago next month. I have cracks around the drain on one side of the sink which form a radial pattern. I am being told now that it is thermal shock and that I should have been running warm water while draining pasta. This advice is given on the company's current website. I followed all the care instructions that I received at the time of installation and this was not mentioned. When I spoke to Wilsonart, they told me that I am out of warranty by 11 months and there is nothing that they will do for me. I spent $3, 000 for their product and I am totally disgusted! Now I am faced with ripping out the counter tops to replace my sink. They told me that a new sink could be installed but I am looking at almost $1000 to do that and I am afraid the same issue might occur on down the road. Our neighbor has the same situation with his sink so buyer beware!

Sep 20, 2012 2:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I had wilson art installed by a cerified installer 17 years ago. It was very very expensive. i now have 2 cracks in my kitchen.
One scared me to death because it popped like a rifle shot as I was standing by my kitchen sink. All of these have cracked
withing 2 or 3 months. What do I have to look forward to? Will it all just disintegrate in front of our eyes. I paid for a product
that should have been life time. I had this all through my house. The bathrooms, laundry room, kitchen. keeping room,
living room. I am throughly ticked off about this and want to get some results from Gibraltar for an inferior product. Now to
repair it will cost a small fortune. And what is to guarantee that it won't happen again?

Sep 03, 2009 12:56 pm EDT

We had our Wilsonart counter top installed by qualified installers because we liked the sink being part of counter. Well within the warranty period we had a massive crack appear at one of the corners. Everyone agreed the installation was done correctly and the corner was correctly rounded. After finally getting several inspections by Wilsonart and installer... the claim from Wilsonart was customer problem. I had my granite guy look at the crack and he says a common problem... and in his opinion was material defect. I will never buy another product from Wilsonart and wish I had purchased granite. I am currently doing a renovation in bathrooms and granite is going in...

Aug 26, 2009 2:10 pm EDT

Since you do not have to be certified to do Wilsonart, i would call a well known solid surface fabricator in your area. Solid surface should last ofr years with the correct care. i do know other SS mfr's would send an independant inspector out.

Aug 26, 2009 2:06 pm EDT

The proble is not the product it is the installation. i work for a cabinet/kitchen product distributor. and is almost always the bad install job.

May 27, 2009 11:59 pm EDT

Same problem here and now it has become mine. I even have wilsonart sink that is not paid for in their terrible settlement...Wilsonart is a piece and we are going granite