The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
WebshaperNo good shopping cart

I want to complain this company call Webshaper or neowave who sells shopping cart. Their shopping cart is so damn cheapskate.

- The functionality of their cart is not user-friendly.
- Certain common features are missing. When I ask them about it, they said is in future enhancement plans.
- Any small inquiries or favor from their service, they will ask you to upgrade to more expensive package.

I got cheated by their demo cart.

Beware !

Responses

  • Ad
    adrian oh Apr 16, 2010

    hi michael, i'm adrian, co-founder of neowave.

    I am really sorry to hear about your unhappy experience with our webShaper Store. Especially on the claim of being cheated, that's something we would take seriously as we practice transparency and integricity in our business and it is something we would not tolerate.

    Can you email me (adrian [at] neowave.com.my ) your clientID (or your domain) so i would personally follow up on this with our team and revert back to you with a solution?

    I would really appreciate if you could post us more details on the user friendliness part, missing common features, small inquiries part. Constructive comments will help us improve.

    Thank you.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.