Viveks - Indiranagar, Bangalore — Delivery of used system
Bought a Sony GN999DS worth Rs30000 and was sent a display piece from the showroom at Vivek's, Indiranagar, Bangalore. Initially the staff were not willing to acknowledge the fact that they had cheated. They kept on saying that the piece was new but the way they got caught was that all the pieces (speakers/woofer/system) had different serial numbers. Plus the box had 2 warranty cards for other systems. The Manager, Haneef, has apologized for the mistake and has said that he will send a brand new piece in a week's time. But the point is why did they try to cheat a customer who paid them in full and expected to be serviced honestly. They have no reply to this. The phone keeps ringing at the showroom and no one picks up but if you delay picking up the phone when they call, they will make sure you cringe at the attitude displayed.
It is high time Sony did a sanity check on the kind of customer service being provided and help customers trust them a little more.
My recommendation to anyone buying any electronics from VIVEK's is that DO NOT BUY! Go to the company showroom and don't worry about the no discount policy. The 1000 rs extra will go a long way in mental satisfaction.