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Home Restaurants & Bars Review of Vermilion Restaurant, NYC

Vermilion Restaurant, NYC review: Did not have table after reservations

C
Author of the complaint
10:08 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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We as a group of 10 people had made reservations for a table at Vermilion restaurant, NYC for the New Years Eve dinner and party. The reservation was called and confirmed on the day of the said event. Our reservation was for 9.45PM. At approximately 9.30 I had called the restaurant and informed them that we would be late by about 15-20 minutes. At that time, we were informed that any delays would not be a problem and that the table would be reserved for us. I was also informed that the restaurant does not overbook and the table is sure for us. We arrived at the restaurant about 15 minutes late, and we were informed that our table was broken up! The person who informed us was very very rude. I believe she forgot that we were paying for the services and it was not a free affair. I managed to speak to the manager, who atleast tried to help. He initially told us a wait of 15 minutes would be required, after which a table would be available. When I asked the manager to confirm if a table would be available for sure after a 15minute wait, he checked and informed me that a table would in fact, not be available even after that period.
So at about 10.45 PM we as a group were stranded in NYC on New Years' eve. This is the worst experience on New Years eve I have had in my entire life. The attitude of the staff at the restaurant did not help our plight. I do not know if this complaint is going to rectify any of the problems nor is it going to change what happened to us last night. But hopefully, it will help other customers from having a similar experience.

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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D
Jan 01, 2012 10:55 pm EST

it was new years eve, you called to say you were late 15 mins before the reservation it was unfair of you to think that they would hold the tables when there were other parties that probably were on time for their reservations. Next time make sure at least one of your party is on time and this would not have happened in the first place

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