Venue 28 review: Deposit not returned

We had an event at Venue 28th on February 17th 2022.

We wanted to have an open bar therefore were advised that we would have to make a payment in advance and what was left of the tab would be refunded. I had no idea how much people would drink so I paid a sizeable amount in advance. on the day of the event I asked about the receipt and was told that they need to tally it up and would send it to me the next day and refund what they owe me.

Its been nearly a month and despite emailing, calling and leaving voicemails I have not been called back. Venue 28 now owe me over £1000 and all I received was an email on March 3rd to say they would check with finance. Nothing else.

Considering that we rented the space for a funeral I would expect that the venue would operate with more professionalism.

I have now had to report them to my credit card company to try and get my money back which is disgraceful.