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Hank Buhner of Vass siding is not some one you ever want to do business with. The company is a scam/sham/rip off what ever word you want to use to describe it. They will take you money and never show up. they will start a project and not finish it. They take addresses of foreclosed properties to use as their own to make the business look more legit.
I spoke with the new owners of a foreclosed house in doylestown (latest address stolen/used by Vass siding as their own) The new owners are being harassed by people Hank Buhner and Vass siding has scammed out of their money. They go to the house thinking its the business to get answers and find new owners that have never heard of the company.
Vass siding is a scam, if you do some research you will find they were also run out of Warminster for bad business, there are multiple law suits against them and they are all around not trust worthy people.
Hank Buhner is not licensed to do roofs. He is a fraud. He does not pay his subcontractors, nor suppliers. He leaves trash in backyards. Be very careful with this evil person. He does not have regular employees he preys on new subcontractors and promises them money which they never receive.
DO NOT BELIEVE THE POSITIVE REVIEWS YOU READ ONLINE FOR HANK BUHNER OR VASS SIDING...
I wanted to write this to protect consumers, not to name-bash. I was naive and didn't do thorough enough research and was taken advantage of because of it. I don't want this to happen to others.
This summer I looked online to find a contractor who installs windows. I was amazed at the excellent reviews I read. Hank Buhner came to my house to measure for new windows. He stated that as soon as he measured the window company would start production on my order. He mentioned that the turn-around time for orders is quick.
He contacted me weeks later to say that he needed to re-measure the windows. He'd have his worker, Larry come over to re-measure and that I should wait for Larry to call to schedule. I waited a few days, and he didn't call, so I called Hank. Larry returned my call and left a voicemail. I returned his call, and again, he neglected to call me. I called Hank and spoke with him. I asked why he was re-measuring for an order that was supposedly already in production, and he skirted the issue by saying, "We like to measure twice and do the job once." Hank said he'd re-measure himself and ended up rescheduling the 2nd measure date at least 3 times.
Hank eventually got to my house to re-measure and mentioned nonchalantly that “maybe he couldn’t read his writing” from the first time he measured. I told him, “I want to be one of the customers that give you a 5 star rating, but you're making me worry. I don’t want to schedule and re-schedule the install date like we did the re-measurement date.” He promised I'd be happy with the windows and that they'd be well installed. He never called like he said he would to tell me when the delivery time would be. I called him, and he left me a voicemail that the windows “were on back-order and that they wouldn’t be able to be installed until the following week”.
Not trusting Hank, I called Marvic Windows in North Wales and found out that the windows were ordered out of Marvic In Doylestown, PA on 8/10/12, and they weren't on backorder. My credit card was charged by Marvic North Wales over $1000.00 nearly ONE MONTH before my window order was placed and the payment was applied to another customer's order. I went to Marvic North Wales demanding a copy of the invoice associated with the charge on my credit card. I was given the paperwork. I asked why their employee used my card to pay for someone else's job. He couldn't answer that, but admitted that it was wrong.
I went to Doylestown Marvic and learned that at that location, they also accepted payment from another customer (different name/address than mine) and applied it to my window order. I asked why they would allow that and got an excuse along with confirmation that they need to change their policies so things like this don't happen. They admitted that they've had issues with Hank before. If they already didn't trust him, why would they have allowed him to do that?
Concerning my contract with Hank Buhner/VASS Siding, it seems as though it violates certain rules regarding compliance of the Home Improvement Consumer Protection Act. Although I'm not an authority, here is how I believe Hank violated the HICPA: the Act requires the contractor to specify and include estimated start and end dates for the job in the contract. He left it blank and put "x's" there as though I should fill it out. How am I to know when he's available to do the job, when products are available, and how long the job might take to complete? The HICPA requires that the property damage and liability insurance limits are listed on the contract. It wasn't. HICPA regualtes how the consumer's payments are used/applied. He obviously broke that rule twice. HICPA regulates false advertising, which he does with the BBB on his website: www.vasssiding.net. He is not accredited with the Better Business Bureau, yet he displays their logo on his website. If you go to the BBB website, you'll see that Hank/Vass Siding gets a grade of "F".
Obviously, the positive online reviews were written by Hank or his family/friends. He's presently dealing with Bucks County Consumer Protection for doing other crooked business transactions. He's been sued before. Had I Google searched "Hank Buhner complaints", I'd never have dealt with him.
Fortunately, the window company refunded my money and Hank never got to install the windows. I'm starting over, but this time I'll be smarter. I'll go to the window retailer myself to pay rather than to give my credit card info to anyone. I'll be sure that the payment is applied to an order that shows my name and address. Angie's List shows a lengthy positive review, which also could have been written by Hank. In my opinion, Angie's List, which contractors pay to be part of, might not be a 100% reliable source of whether to hire one contractor over another. Your county's Consumer Protection Agency will be the most reliable, unbiased, fact-based information you'll ever get. If in PA, be sure that the contract follows the rules included in the HICPA.