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CB Travel and Vacations Review of Vacation Register, Inc.
Vacation Register, Inc.

Vacation Register, Inc. review: No refund, no service! 20

Author of the review
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

We were solicited by phone by a Vacation Register, Inc. employee to list our vacation week with them to sell. (This was a Gold Crown resort located in Utah where the 2002 Winter Olympics had been held). This being our first of many dealings with this kind of company, we paid the exorbitant price of $700 (unheard of now) for them to advertise it and according to them "Don't cut [ourselves] short. . .get the job done." After a year's time we had not a single offer through them and took a different route in an attempt to sell it. The original agreement stated ". . .if your timeshare is sold by any other company within 20% of your original asking price upon proof of sale, Vacation Register will refund your advertising fee." When another company sold our week, I contacted Vacation Register to verify what documents were needed for a refund. I obtained the documents and faxed them to the FAX number I was given by them. I called to verify the receipt of the documents and was told one wasn't received. I faxed both documents again and called to verify their receipt. I was told a lawyer was looking over the documents to verify their legality. I received no response from the company for a period of time so I called them. They refused the refund due to reasons they had previously told me were valid proof of sale and ultimately hung up on me when I questioned their logic in a very civil way. They claim to have "Sales and Rental Professionals", "Dedicated and Knowledgeable Staff".

If this is the case why after 2 discussions with a customer service rep. and 3 discussions with a supervisor were we never told that they would not accept one of the documents?

It was discussed in every conversation with them. I contacted the president of the company (Michael Earl) and received no response. I filed a complaint with the BBB and eventually was told by them that Vacation Register refused to cooperate. (Most companies will at least make an attempt to mediate with a paying customer). Since "Ed McMahon proudly endorses Vacation Register" (anyone can endorse anything for the right price, yes?), he might ought to take a closer look at what exactly he is endorsing. $700 is a high price to pay in exchange for absolutely nothing (but a massive headache - x's 10). Such a highly successful company (as they purport to be) can surely keep their word (included in the contract) and refund them easly (to them!) $700.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

20 comments
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WalB73
, US
Sep 04, 2009 4:28 pm EDT

This customer entered into an agreement with Vacation Register wherein the company agreed to:All1. Advertise customer's timeshare for sale.
2. If the timeshare did not sell within 12 months, the company agreed to continue advertising UNTIL THE PROPERTY SOLD.
3. If the timeshare was SOLD by another company within 20% of the asking price, Vacation Register agreed to refund customer's fee upon proof of sale.
THE FACTS:
1. Customer advised Vacation Register their timeshare had been sold and wanted a refund.
2. Verification documents were requested and sent.
3. However, it was ultimately determined that customer HAD NOT SOLD the timeshare, but rather had exchanged it.
4. Customer filed Complaint with the Florida Division of Consumer Services (NOT THE BETTER BUSINESS BUREAU) on October 26, 2005, and after all the evidence was submitted, it was determined that Vacation Register had acted properly in denying a refund and had responded in a satisfactory effort to resolve the complaint. This matter was closed satisfactorily by the Florida Division of Consumer Services on November 30, 2005.
Vacation Register stands behind their agreement to issue a refund if a customer's timeshare is SOLD by another company within 20% of the asking price.

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Registery Vacations are Crooks
, US
Oct 18, 2013 5:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Be warned if you sing up for this Vacation package ‘It’s an open ternary package” basically meaning If you have someplace special you want to go and a specific time frame you want to go they may or may not have an opening in that location at that time, so then you have to pick some other place to go if they have any openings at the time you want to go for instance the wife and I wanted to go to Myrtle Beach SC and stay on the beach in the summer of 2014 in June and seen that they had nothing available and was told we could go some other time or pick a different place to go but we had or heart set on going to Myrtle Beach SC, and could only go in the summer months we looked at several other months in the summer of 2014 and nothing was available so I called to see if we could get at least some of our money returned and just kept being told we purchased an open ternary vacation package and to go someplace else and when we told them we didn’t want someplace else cause we still had to pay for all the other transportation food drinks and other vacation expenses and we could afford to drive to Myrtle Beach but not California Barbados, Colorado or Florida we were told that we could go anytime to anywhere, it only a 500 dollar vacation package but hey that’s my 500 dollars and if it were in my pocket I could go to Myrtle Beach and pick any Hotel I wanted to stay at or at least find one when I got there..
Now I am being told I can’t get a refund of any kind and if I don’t take the vacation by 05/31/2015 I just loose the money, so I feel it’s a scam due to the fact when we were talking to the agent that sold us the package we were told we could go to Myrtle Beach anytime we wanted to go once we paid the last payment. We were given a user ID and a Password after the deal was done to go on line and check out the Vacation Packages, so we went on line and started looking and have been looking for more than 4 months and the only times that are available for Myrtle Beach are late fall and winter and who wants to go to the beach when it’s cold and miserable?
NOT US we want to be able to enjoy our stay in the pool and Ocean in bare feet and shorts not in our winter coat we could do that here In Indiana for free.
I t just upsets me when people take advantage of other people like this..

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Lorraine Backs
Gatineau, CA
Jan 14, 2012 6:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Like all other comments received I believe " VACATION REGISTER" is nothing but a scam. I was very disappointed in having a respected man like Ed McMahon be their spokeman. ?. After numerous phone calls from Vacation Register and after many conversations with them they were finally able to manipulate me and my husband in signing up on Feb/2007 for a total amount of $847.13 Canadian to be paid immediately. We thought they were honest! Well, we trusted them but we never received any offers, not even one. Was no longer able to even get in touch with them. How can these people sleep at night. I guess it's all about money today, and no conscience. I feel so bad reading stories of other people that paid this kind money and nothing in return. Everything people said in their comments was exactly what they did to me and my husband. Unfortunately we will never trust anybody again because of what these people have done to us.
Lorraine

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Ed McDizzle
Tampa, US
Jun 09, 2011 3:04 pm EDT

I worked for Vacation Register and they definately rip you off. After being there for around 3 months I started to question why nobody ever called to buy or rent these timeshares. They told me that another department took care of this and found out thus was total BS. It is a boiler room filled with a bunch of drug addicts who lie to the customers so they can get their fix. My advice is to call your credit card company and file a complaint or get a charge back. They are very deceptive! They pay the telemarketer who calls you up to 40% of that $700 fee so it's definately a motivator for them to flat out lie to you. Check out the website at vrint.com to see how many listings they have. The owner was very discreet using his last name for obvious reasons. I do know his name was John and he played tennis at Auburn University. There were 2 offices: 1 in St Pete with Mike Earl and the other in Tampa with John whatever he is using his last name for these days. It's definately a racquet!

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wagamama
Sykesville, US
Feb 13, 2011 3:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

It's nice to know that I am not the only one this stupid heartless company stole from. I wonder what goes through their minds when they are spending our hard earned money. Lazy idiots. I hope to visit you some day in jail.

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Michele Lofrumento
Lady Lake, US
Jan 22, 2011 10:20 pm EST

I also was scammed by his company! They guaranteed me they would sell my timeshare in St. Thomas within 3-6 months. That was 5 years ago! Shame on me for paying anything up front-I should have known better-but shame on them for scamming people out of money they can't afford to lose! I hope they all go to jail-if not I'm sure they will go to HELL!

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Return the 423.00 crooks
Farmington, US
Jan 25, 2009 5:43 pm EST

MR. Earle, I am still waiting for the 423.00 you stole from me crook, Like I said refund my money crook as I will be here long after the feds lock your ### up in Levenworth, and beleive me you will be the Florida treat shareing a cell with someone that knows someone that you stole money from thief.

Will not give op crook

Sincerely: Dale

PS Crystal, there are plenty of cells waiting for employees like you that help him steal, stupid ###

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Deborah P Schwartz
,
Nov 14, 2008 7:41 pm EST

We "hired" this company in Dec. of 2005 to rent two timeshares - 1 in Palm Springs and 1 in Oahu. Hello! No one wants to rent a condo across from Waikiki? A great view of the ocean and just steps from EVERYTHING? When my husband called them a few times over the years about it, they always say they have had no inquiries. We find that hard to believe. So...this company is stealing our money with no intention of renting or selling anything. These people should be locked up. Stay away from them!

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shirley579
Indianapolis, US
Nov 06, 2008 5:56 am EST

I received a call from a Mike Wilson with good news about my timeshare and to call him back at [protected] extension 236...I have not done business with this company. this is totally unsolicited!

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Return the 423.00 crooks
Farmington, US
Sep 25, 2008 6:10 pm EDT

Vacation register return my money You stole From me, How can you live with lieing to everone and scamming their money out them, Like I said I will not go away till you return the money you stole from me.

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Return the 423.00 crooks
Farmington, US
Sep 01, 2008 6:55 am EDT

Vacation register has stooped to new lowes, I am there most persistant avocate against there lies and deception, They have hundreds of BBB complaints and if you were lied to by them and they ripped off your money file a complaint with the Federal Trade Commission on the web or call them at 877-FTC-HELP, and file a complaint with the Attorney General of Florida, open case number l08-3-1082 at the Economic crimes unit of Tampa, Hey everbody, I am the victim and look at what they are capible of, just couse I want the money they stole back, they will go to all lengnths to make me look bad couse they have a lot of money they stole from the public. If you contact them you have a chance of loosing money. Any of my contact with them was to get a refund of the money they stole from me. If there is anybody out there that wants to start an class action to get your money back please E-mail me as we all work hard for our money.

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Vacation Register
,
Aug 28, 2008 8:13 am EDT

Just to set the record straight! John Gottimere is actually a person by the name of Dale Patterson. Mr. Patterson has repeatedly called our office making terroristic threats to our employees. Mr. Patterson is obvisously mentally unstable and in need of serious medical attention. We have evidence of this through faxes and saved voice messages backing up all our claimes about Mr. Patterson. His statements simply do NOT have any merit and are baseless. His case has been heard by every consumer agency and the results have all been in our favor.

We have always strived to satisfy all our clients and will continue to do so in the future. If you have any questions concerning this complaint please email us at info@vacationregister.com.

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John gottimere
,
Aug 18, 2008 8:01 am EDT

vacation register is a front for terror and greed attacking inoccent Americans that should be protected by these child molester thieves.

Call the Police and ask them why they are letting these crooks get away with stealing your money

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John gottimere
,
Aug 17, 2008 5:26 am EDT

Mike Earle is the leading criminal for that savory criminal interprise.
Please fax them at [protected] or E-mail them at info@vactionregister.com and ask Mike why he is a baby molester and thief.

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John gottimere
,
Aug 17, 2008 4:38 am EDT

Vacation register is a faction of origized crime in Florida. They are a boiler room and they pay off the local police. The feds will be putting all there sorry ### in prison soon so don't give them a dime.

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Scott Beveridge
, TH
Jul 19, 2008 7:09 am EDT

I've been trying to sell my timeshare with them for 7 blasted years! They are useless! Don't waste your time, money, and sanity on this scam.

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Gary Moore
,
Feb 04, 2008 9:47 pm EST

The exact same thing happened to me. I paid $599 for 5 rental with no end until I rent 5 times in May 2006 and have yet to get a single call about my unit. I put them up for rent on www.myresortnetwork.com and have gotten approximately 14 calls and have rented 3 units for the same price that I have for rent at Vacation Register. WHAT A SCAM!

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Linda Sullivent
,
Oct 28, 2007 9:09 pm EDT

Same thing happened to us... I kept calling and they kept stalling until it was too late to rent it. $400 down the drain! ugh! RUN don't walk away from these people!

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William Willis
,
Sep 17, 2007 6:06 pm EDT

The first mistake I made was listening and then buying a timeshare. The second mistake I made was attempting to sell the unit to get out of the first mistake.

If anyone mentions timeshare to me, I run, scream, yell, no way get away from me.

Timeshares are a no win situation and the public becomes another sucker to them.

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Mary Lytle
,
Aug 13, 2007 5:27 pm EDT

I paid $599 to sell my timeshare on June 13, 2006. I have had not ONE inquiry on it. I called once and person showed a complete disinterest in my
question on it.

Save your money!